Every review we hold for the Downpatrick office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently sold our house and bought our new house through Mary Lou at Alexander Reid & Fraser. Mary Lou's professionalism, advice, communication and guidance throughout was invaluable. Mary Lou kept us updated regularly throughout the purchase and sale and quicky answered any queries or concerns we had.
Would highly recommend to anyone thinking of selling their home.
Sean · 19 March 2026
Agent replied · 16 April 2026
Thank you so much for your lovely review. We’re delighted to hear that your sale and purchase went smoothly and that Mary Lou’s professionalism and guidance made the process easier for you. Keeping clients informed and supported at every stage is something we really value, so it’s wonderful to know this came through.
Wishing you every happiness in your new home, and thank you again for recommending us.
Best wishes,
Alexander Reid & Frazer
★★★★★ 5/5
GoogleI had a great experience with my house purchase. Mary Lou kept me right at all times with the buying process and remained fully engaged and proactive right up to receiving my keys. She was on hand to continually move my purchase forward and kept me fully informed at all times. I would highly recommend Mary Lou and this estate agents when selling or buying your property.
Shauna · 9 April 2026
★★★★★ 5/5
GoogleJust completed the sale of our family land which was handled by Joanne Glover. Excellent experience working with Joanne. Her professionalism, communication and interpersonal skills made the whole experience stress free and very satisfying. Our family would highly recommend Joanne and thank her for all her help over the past few months.
Donal · 27 July 2025
Agent replied · 24 December 2025
Thank you so much for this fantastic review. We are very proud to have Joanne on the team, she is an asset in every way! Thank you for using our agency, we truly appreciate it!
★★★★★ 5/5
GoogleRecently sold my property with Mary Lou @ Alexander Reid & Frazer and cannot recommend enough. Mary Lou was the only estate agent I contacted when making the decision to list my property and I would not have gone anywhere else! Mary Lou’s …
Stephen · 16 April 2025
Agent replied · 29 December 2024
Hi Stephen, thank you for this review, it means the world to us that you received a good service from our agency. We loved working with you on your sale. Your home was stunning! Best wishes in your new adventure and home. Mary-Lou & Team AR&F
★★★★★ 5/5
GoogleAlexander, Reid and Frazer were so professional from start to finish. Mary Lou was incredible. She kept us up to date at every stage and promptly answered calls and e mails. The professionalism from Alexander, Reid and Frazer was always …
Olga · 16 April 2025
Agent replied · 29 December 2024
Thank you so very much Olga & Niall. It was so kind of you to write such lovely words. We loved working for you and your family. Best wishes in your new home Team AR&F
★★★★★ 5/5
FacebookI cannot recommend Alexander Reid & Frazer enough to anybody who is looking for a new home, a forever home. A huge shout out to Mary Lou for everything she has done for us from day one. Mary Lou knew how determined we both were to get our feet in one of those houses and she made sure she got it secured for us. She made this process a dream! Every question, every message, absolutely everything we needed Mary Lou would respond straight back, would reassure us about everything we weren’t sure of! We finally moved in and it’s like living a dream!! The team at Alexander & Reid are amazing and I would highly recommend checking them out if you’re looking anything I can assure you that you will receive top class, professional and a stress free service! thank you again, for everything Mary Lou, Rosemary & Caolan❤️
Rosemary · 28 May 2022
Agent replied · 22 February 2025
Wow, Rosemary Wilson & Caolan, we are completely blown away by this extremely kind review.
As a small family business we genuinely appreciate such kind words.
We are BEYOND delighted for you both on buying your dream home, and being allowed to help you through your journey.
You have both been such a pleasure to work for and we will sincerely miss you!
Best wishes and heartfelt warm wishes from the entire team in Alexander, Reid & Frazer
Thank you 😊
★★★★★ 5/5
GoogleI couldn't ask for better service. Mary-Lou looked after the process of selling our house seamlessly, with excellent advice, and critically her own opinion when it came to looking at building sites whether with Alexander Reid Fraser or not. House sale agreed after 1st weekend on sale and smoothly sold before the Stamp Duty rise. Mary-Lou also played a part in finding us a suitable rental while building a house. Flawless.
Paul · 16 June 2025
Agent replied · 24 December 2025
Paul & Susan, thank you so much for these kind words. We really loved working for you both, it was such a pleasure and finding your onward purchase and rentals. This industry is never dull!
★★★★★ 5/5
FacebookAn absolutely outstanding service from Alexander, Reid & Frazer and in particular Mary-Lou. Having never been through this process before she guided and advised us every step of the way from initial valuation through to our completion day. She answered every query, no matter how small. Moving house can be a stressful time with many issues that need taken care of, you are in fantastic hands if you choose ARF to handle your sale. Thank you 🙏 for such a professional & dedicated service.
Ciara · 18 December 2020
Agent replied · 22 February 2025
THANK YOU, this is so kind of you to say, we loved working for you all and we will miss you!!!
Truly means the world to have such good feedback, we work so hard as a team and love what we do!
Was a fantastic team effort with good solicitors on both sides too 👏👏👏
Best wishes to you all. Again, we really will miss you all xx
★★★★★ 1/5
GoogleGoing by previous reviews I just wish my experience had been as good as theirs. Received really poor, incompetent service from this company and Mary Lou in particular. Wouldn't recommend to anyone. 👎🏻 …
Turkey2858 · 16 January 2026
Agent replied · 16 April 2026
Hi there,
I’m genuinely so sorry to read this. It really matters to us that every single person who comes to us feels looked after, and it’s upsetting to hear that this wasn’t your experience. I’d never want anyone to leave feeling disappointed.
I’ve tried my best to look into this so I can understand what happened, but I’m unable to identify your visit from the information provided. I would honestly appreciate the chance to speak with you directly so I can listen properly, learn from whatever went wrong, and do everything I can to make it right.
If you’re willing, please reach out to me personally at marylouise@alexanderreidfrazer.com or 02844619966.
Your feedback genuinely matters, and I don’t want you to feel unheard.
Best wishes
Alexander Reid & Frazer
★★★★★ 5/5
GoogleI've been in this property for 15 months and couldn't ask for a better service, stephen and Daniel and the rest of the team have been very professional with regards to any repairs I have requested and I've been dealt with straight away. I would highly recommend alexander reid & Frazer.
Perpetual · 2 August 2025
Agent replied · 16 April 2026
Thank you so much for this very kind and honest review - we are really glad you are happy in your home and this recommendation is truly appreciated. Means a lot.
Thank you 🤩
AR&F
★★★★★ 1/5
GoogleVery judgemental people and messed us about 3 yrs ago wouldnt recommend
Silent · 16 February 2026
Agent replied · 16 April 2026
Hi there, we’re really sorry to read this. As a small family business that has been part of the community for many years, it’s upsetting to think you felt judged or let down. We work with a wide range of clients and always aim to treat everyone with respect and fairness.
We’d really appreciate the chance to understand what happened and who you dealt with so we can look into it properly. If you’re willing, please get in touch with us directly and we’ll do our best to resolve this.
Best wishes,
Alexander Reid & Frazer
★★★★★ 5/5
GoogleAlexander Reid and Frazer are a fantastic Estate Agents to deal with. I have worked with them in the past both buying and selling of properties and the results have always been amazing. Their customer service and attention to detail are …
Gary · 16 April 2025
Agent replied · 29 December 2024
Thank you so much Gary & Orla
Means the world to us!
★★★★★ 5/5
GoogleI have bought and sold through AR&F and the service was perfect, A+. Mary-Lou is an extremely professional, patient and knowledgeable Agent who I will use going forward whenever possible. Mary Lou exceeded expectations and went far beyond what was required for both transactions. You can rest assured with Alexander Reid & Frazer; I couldn’t recommend them more.
Alex · 21 June 2023
★★★★★ 5/5
FacebookYou always receive a lovely warm welcome from all the team at the premises of Alexander Reid and Frazer.
I was searching for a home for someone that was re-locating from England and Joanne and Mary-Lou were amazing helping us to find and show the buyer potential properties via video call.
We found a beautiful home and all went smoothly.
Can’t recommend them highly enough. Thank you so much Hugh, ML, Joanne and Stephen-dream team ❤️
Jacqueline · 23 April 2020
★★★★★ 5/5
GoogleMary Lou was extremely helpful in my purchase of a new build recently in Downpatrick, keeping me informed of progress and pressuring the builder when necessary to speed up things. I would recommend A. R. & F. to anyone
Bramptonjp · 21 June 2020
Agent replied · 20 June 2024
Thank you so much for the kind review, we are a small business and sincerely appreciate the feedback. it means the world - Thank you!
★★★★★ 5/5
GoogleVery informative and always kept you in the loop! Great service and always very professional!
Julie · 26 August 2025
Agent replied · 24 December 2025
Thank you Julie, for trusting our agency to sell your home. Hope the new home is everything you hoped for! You have been so kind
★★★★★ 5/5
GoogleExceptional Service from Mary-Lou, A Smooth and Stress-Free Sale
I recently sold my property with the support of Mary-Lou, and I can honestly say …
Ciaran · 16 April 2025
Agent replied · 25 May 2025
Thank you so much! It was a pleasure to work for you and the family
★★★★★ 5/5
GoogleI remortgaged my home with Debbie Graham who works with Mortgage Shop and alongside AR&F - it was an absolutely fantastic and seamless service. The whole thing was wrapped up in under 3 weeks without any hiccups or problems, and the communication was excellent. Thank you
Gavin · 27 June 2024
Agent replied · 25 May 2025
Thank you for your loyal and continued support!
★★★★★ 5/5
GoogleJust the best support, guidance and professionalism plus Mary Lou's in depth knowledge of the local market meant the sale of my house was in good hands. Would recommend Alexander Reid and Fraser to market your home ....... Eamonn Short
Edward · 27 July 2025
★★★★★ 5/5
GoogleI couldn't recommend AR&F highly enough! Mary-Lou is a fantastic agent, extremely knowledgeable and professional. Thanks for everything Mary-Lou!
Andrea · 24 March 2024
★★★★★ 5/5
FacebookProfessional, friendly and extremely helpful team! Particular thanks to Mary-Lou who made the process a lot easier! Would highly recommend!
Terry · 2 May 2019
Agent replied · 22 February 2025
Terry - thank you so much for this wonderful review. We have enjoyed working with you and Tanya on your rental. This review means SO MUCH to the team in AR&F ☺️
★★★★★ 5/5
GoogleMary - Lou worked tirelessly on our behalf throughout the selling process. She literally could not have done any more for us. We fully endorse the excellent professionalism shown by the staff at Alexander Reid and Frazer and have no hesitation in recommending them to any future potential clients.
M&L FitzsimonsPositiveResponsiveness, Quality, Professionalism, Value
Maurice · 21 June 2022
Agent replied · 20 June 2024
Thank you Maurice & Laura for trusting Alexander Reid & Frazer with selling your home, we loved working for you and it was a pleasure to make the entire process less stressful. Thank you again!
★★★★★ 5/5
FacebookHighly recommend A R n F for the extremely professional and stress free sale of our home and purchase of our forever home recently.
Mary Lou Joanne and their team made this transition so smooth, we were fully informed at all stages and we certainly had a very good experience with them .
Thank you so much 😊
Anne · 15 December 2020
Agent replied · 22 February 2025
Wow Anne, thank you so much for this kind and excellent review. It really means the world to us to hear what our service means to clients. We loved helping you move and hope you are happy in your new home.
From all of the team in Alexander Reid & Frazer, thank you SO MUCH 🙏 💞☺️
★★★★★ 5/5
GoogleMarylou & Joanne couldn't have been more helpful throughout the entire process. We 100% recommend Alexander Reid and Frazer for a stress free, honest and friendly service.
Aisleain · 21 June 2023
Agent replied · 20 June 2024
Thank you so much for this very kind and wonderful review. We loved working for you all and hope the new home is everything you wished for. Thank you, from the team at Alexander Reid & Frazer
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