Ashton Roberts Downham Market reviews

★★★★★ 5/5

Google

I recently purchased a house through Ashton Roberts. Over the past 6 months, I have had a brilliant experience and would highly recommend this estate agents. Thanks to Rebekah Watts, I was kept informed of any updates they had received from the solicitors and I felt Rebekah supported me through the process. Communication was spot on, responded promptly to any emails received and was always available over the phone when needed. Was a very frustrating process at times with the solicitors, so was reassuring to know I had support from Rebekah. ✨

Kelly · 19 June 2023

★★★★★ 1/5

Google

Would never use these again for renting. Owner is the rudest person we have come across. Dread to think what it would be like buying a house with them…

Spencer · 19 December 2024

★★★★★ 1/5

Google

This is the worst estate agents I've ever dealt with . Rude and inconsiderate! I turned up at my house to find the estate agent already inside without my permission and I also told them about an ongoing shower issue that when they sent their own plumber out still wasn't fixed! I then had a power cut to then find a flood in my living room and boiler room where I slipped and injured my neck and now can't work for 8 days! I've rented properties before and never had a single issue , I refuse to deal with them now and will only deal with the landlord. I had no TV airel point when I moved in either as that also wasn't connected and the heating didn't work downstairs. I will be happy to find somewhere new as the customer service skills don't even exist here.

Talia · 31 January 2023

★★★★★ 1/5

Google

Avoid at all costs!! Updated January 2023 after moving out!!!!! We’ve just moved out of a properly they managed and I’ve held my tongue for 7 years! Chris Roberts is the most rude, condescending arrogant man I ever had the displeasure of coming across, I refuse to deal with him!! As a renting agent, they’re shocking, as someone else has said, it’s like pulling teeth! We went from April 2022 to July 2022 with no boiler and ended up having to threaten court action to actually get it dealt with! Makes me wondering the landlords they’re working on behalf of actually know half the issues we reported to the agents! I reported damp issues a year or so after we moved in and I was basically blamed because we had a tumble dryer (in a well vented area) but they had damp treatment prior to us moving in, so clearly there’s an issue and also the fact that most of downstairs is prone to damp, which we as tenants have attempted to sort ourselves, aswell as fixing woodworm ridden floorboards!! We gave up reporting issues to them because we just felt we weren’t being listened to, so we paid out to fix ourselves! Am just waiting now to hand keys back as they refused to let us finish our tenancy 2 weeks earlier and had the nerve to tell me to change my move in date (which we couldn’t). Soon I’ll do an update to if we get our deposit back (which we would as the house is left immaculate)!! Basically, AVOID AT ALL COSTS, they’ll just give you bigger headaches! The only person with any sort of understanding was Rebecca! UPDATE AS OF JANUARY 2023! The level of pettiness is actually laughable until it get to the facts that REBECCA just bare out LIES and has revealed her true colours! Claiming that we never asked permission for a dog yet permission was granted with the landlord direct back in 2017 and the agents were made aware! I mean, they even saw the dog during inspections so if the dog shouldn’t have been there, why was the question not raised!!??? We’re in dispute getting our FULL deposit back, claiming for carpet cleaning etc when we hired a professional cleaner in! Literal nitpicking including a little dust on a socket and a Lightbulb, down to a little toy green army solider in the garden! It’s almost laughable!! Claiming other things in the check out which we know are 100% false and they’ve not even provided the photo evidence (ie, cobwebs)! We replaced the carpet in the lounge a year ago because the one put in were very cheap and worn (brand new when we moved in but after 7 years of traffic etc and cheap carpets) so we spent over £1k on a lovely new carpet, funnily enough that wasn’t moaned about! The oven was professionally cleaned, and even our neighbour saw the landlady and she commented how lovely and clean the oven was but yet according to Rebecca, it’s full of grease and grubby, she loves that word “grubby”, a couple of frying pans were accidentally left and they’re wanting to charge us £10 to remove them 😂we even left special damp paint for the walls as thought landlord could use that, and now being charged £10 to remove those! we were out of the property 2 weeks before keys were handed back, garden was all clear of dog poo but obv at some point a cat had come in and done it’s business, £20 they want to charge us for the disposal of it…..think I’m in the wrong job!! It’s all being contested so we will now wait and see, but again, PLEASE AVOID THESE AGENTS ALL COSTS IF YOU PLAN ON BECOMING A TENANT!!! They’re just outright liars and will leave you feeling angry and frustrated!

S · 31 January 2023

★★★★★ 1/5

Google

Jeezus!!! It’s like pulling hens teeth, trying to get information out of these people, and their sooo rude! Interested in a property they have for sale, but tbh, they put every obstacle in the way, it’s like they don’t want to sell it: would not elaborate on what kind of renovation is required: in one conversation it went from bulldozing the site to just needing an new kitchen: we live 2 hrs away, just wanted to know if it was inhabitable and the extent of renovations needed, we wanted to establish wether or not to view: that’s up to you they said: yes, it is, but we can only make a decision with information! The advert wasn’t very enlightening, so we was hoping for further clarification, but they were so rude, we felt like we were a complete inconvenience: whoever is selling the property at silt road, I’d get it listed with another agent pronto! Shame, because we are genuinely interested in this property: everything we are looking for: but we give up

Tina · 31 May 2020

★★★★★ 5/5

Google

The folks at Aston Roberts where kind and professional selling our house in a quick and timely manner. Rebecca was always available and made the sale comfortable. Thank you Chris, Mel and Rebecca 🥳👌

Mark · 1 June 2019

★★★★★ 5/5

Google

Ashton Roberts have sold 4 properties for me and my family over recent years. We found Mr Roberts and team of staff honest with advise on our sale price for our properties and professional when undertaking viewings on our behalf enabling a sale. Although we now live outside their business catchment we have already asked them to sell for us in the future. We would highly recommend them to take care of all your needs when selling your property and suggest you pay them a visit to discuss your sale.

John · 1 June 2019

★★★★★ 1/5

Google

Appalling letting agency. As others have said, disgusting treatment of tenants. The house was full of damp and mold and needed many repairs, which weren't carried out until I ended the tenancy. No inspections undertaken for the last 5 years of my tenancy and had to wait for a month to get my deposit back. This company should not be allowed to stay in business.

Ruby · 31 May 2022

★★★★★ 5/5

Google

Very professional estate agents we have been renting though them for coming up to 2 years now. Have never had any issues with them they are very easy to contact if needed Rebecca & leva have always been very professional and helpful definitely recommend this estate agents if you’re looking to rent or buy or sell. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Harry · 24 March 2023

★★★★★ 5/5

Google

Very helpful and honest estate agents. We had difficulty retrieving our deposit from a rental property, but we were given honest and fair advice by Ashton’s on a number of phone calls on how much we could actually retrieve by negotiating with the landlord. Led to a satisfactory conclusion for all party’s involved.

RocketingRotors · 1 May 2023

★★★★★ 5/5

Google

I have used Ashton Roberts for both the letting and sale of my house and have always found them really professional, honest and helpful. Chris and Rebekah provided excellent service and advice to ensure that the letting and sale went smoothly, quickly and without hassle. I would definitely recommend them if you're looking for an estate agent in the Downham Market area.

Andrew · 1 June 2019

★★★★★ 5/5

Google

Great local estate agents. They took over my rented property from a different company and the quality of service increased a good amount. Recommended for any rentals and im sure sales would be run at the same level.

Marky · 8 June 2023

★★★★★ 1/5

Google

Terrible company found them rude and don't like to reply back to messages also put out house up for sale without telling us I only found out from a neighbour it had been on for 2 weeks very ignorant

Lee · 1 May 2023

★★★★★ 1/5

Google

Chris Roberts, the director of this company is an absolute disgrace. He is so rude and obnoxious beyond belief. See other reviews below, I am far from alone with my views on this. Steer well clear of this company as with him at the helm it will only end in trouble and abuseNegativeProfessionalism

Colin · 25 August 2021

★★★★★ 1/5

Google

Massvie I don't care additude and rude. They required second proof of ID wich is normal, but because I'm a Eropean they didn't accept my British driving licence and request other ID just becaus I'm not from UK which is racist. Couple who was also asking about differnt hous had the same filing about the service (couple was clearly British).

Michał · 1 June 2019

★★★★★ 5/5

Google

Totally awesome and professional business. They went above and beyond to ensure my housing needs were met. Would definitely recommend them if you’re looking to rent or buy a property.

Mikee · 30 June 2023

★★★★★ 1/5

Google

Had a complaint against Ashton Roberts upheld by The Property Ombudsman. An amount of compensation was awarded by the ombudsman. The agent refuses to pay. Be warned tenants, in my experience this agency are a law unto themselves. They did not carry out repairs effectively and have incredibly poor customer service!

Ed · 1 June 2019

★★★★★ 1/5

Google

Awful rude lieing company would NEVER use again so pleased we are free of them now 😀 …

Dani · 27 January 2024

★★★★★ 1/5

Trustpilot

The worst agency

The worst agency. Once they take your money they don’t care at all for you. If you have any concerns always you can contact them but don’t expect any help. They always cover their self with stupid rules. Stay away from them

Joseph · 12 April 2021

★★★★★ 1/5

Google

complete time wasters

Jem · 25 June 2024

★★★★★ 5/5

Google

I just needed a free valuation but nothing was too much trouble, the ladies in the office were really pleasant and efficient.

Nicholas · 1 April 2023

★★★★★ 5/5

Google

Friendly, welcoming staff. Quick to pick up the phone, and happy to answer questions in person too.

Daisy · 23 July 2023

★★★★★ 5/5

Google

Four years with this Letting Agent and they have helped us no end. Would recommend them to anyone

Irfan · 30 April 2023

★★★★★ 5/5

Google

Four years with this Letting Agent and they have helped us no end. Would recommend them to anyone

Mustafa · 1 April 2023