Every review we hold for the Downend office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have had the pleasure of working with many professionals in my line of work, but Eva from Fox & Fox Property is someone who I will always remember fondly.
Eva is friendly and extremely helpful, She found me a good place in a nice area in Bristol. She was also helping me through the entire process and kept me updated and in the loop without having to chase her.
Professional, talented, and never misses a follow-up... She has been an absolute Goddess with a lovely personal touch.
Thanks, Eva for all your help and I wish you all the success.
Juan · 29 March 2024
Agent replied · 17 April 2025
Hi Juan. Thank you so much for your kind words. We are very pleased that you are happy with the property and with our service.
★★★★★ 5/5
GoogleI have had the pleasure of working with many professionals in my line of work, but Eva from Fox & Fox Property is someone who I will always remember fondly.
Eva is friendly and extremely helpful, She found me a good place in a nice area in Bristol. She was also helping me through the entire process and kept me updated and in the loop without having to chase her.
Professional, talented, and never misses a follow-up... She has been an absolute Goddess with a lovely personal touch.
Thanks, Eva for all your help and I wish you all the success.
Juan · 3 June 2023
Agent replied · 10 June 2023
Hi Juan. Thank you so much for your kind words. We are very pleased that you are happy with the property and with our service.
★★★★★ 1/5
GoogleI had an extremely disappointing experience with this estate agency. The staff was unprofessional and unresponsive, and it was clear that they had little regard for their tenants. There were serious issues with the property that were not addressed, despite numerous complaints, and it was clear that the agency had no interest in providing a safe or comfortable living environment.
To make matters worse, I experienced discriminatory behaviour and mistreatment from both the agency staff and my fellow roommates. It was clear that there was a culture of racism and xenophobia within the agency, and it was deeply unsettling to see this type of behaviour on display in a supposedly professional setting.
Overall, I cannot recommend this estate agency to anyone. The lack of communication, professionalism, and basic human decency make it clear that they are not interested in providing a quality service to their tenants. I would strongly advise anyone looking for a new home to look elsewhere and avoid this agency at all costs.
I have never engaged in harassment before and I believe that only in the UK do people resort to such lies to ruin others' life's. I have not been treated in a multicultural manner throughout this experience and I believe that there was a conspiracy among people of your culture due to jealousy towards me and the job that I do. You cannot achieve what I have accomplished, and your accusations are completely false.
Cristian · 18 April 2023
Agent replied
Hi Cristian. It’s interesting that you think we have no regard for tenant safety. The reason we asked you to leave the shared house was to keep the other tenants safe from you after we saw written evidence of you harassing a single female tenant half your age and bragging about deliberately causing damage to another tenant’s property.
Equally, to suggest that we are in some way xenophobic or racist is entirely refuted. We are a multicultural organisation from the top down and half of our staff grew up outside of the UK.
The only lack of response you had from us was when we ignored your emails threatening to leave this one-star review because we asked you leave.
★★★★★ 1/5
GoogleI had an extremely disappointing experience with this estate agency. The staff was unprofessional and unresponsive, and it was clear that they had little regard for their tenants. There were serious issues with the property that were not addressed, despite numerous complaints, and it was clear that the agency had no interest in providing a safe or comfortable living environment. To make matters worse, I experienced discriminatory behaviour and mistreatment from both the agency staff and my fellow roommates. It was clear that there was a culture of racism and xenophobia within the agency, and it was deeply unsettling to see this type of behaviour on display in a supposedly professional setting. Overall, I cannot recommend this estate agency to anyone. The lack of communication, professionalism, and basic human decency make it clear that they are not interested in providing a quality service to their tenants. I would strongly advise anyone looking for a new home to look elsewhere and avoid this agency at all costs.
Cristian · 9 March 2023
Agent replied
Hi Cristian. It’s interesting that you think we have no regard for tenant safety. The reason we asked you to leave the shared house was to keep the other tenants safe from you after we saw written evidence of you harassing a single female tenant half your age and bragging about deliberately causing damage to another tenant’s property. Equally, to suggest that we are in some way xenophobic or racist is entirely refuted. We are a multicultural organisation from the top down and half of our staff grew up outside of the UK. The only lack of response you had from us was when we ignored your emails threatening to leave this one-star review because we asked you leave.
★★★★★ 5/5
GoogleI have recently been working with Tom from Fox and Fox on some potential changes to our small Property Portfolio. The insight and impact of his Portfolio knowledge are already proving both enlightening and achievable. For me, it’s great to work with someone who tells and helps you with Letting options you wouldn’t normally consider, Many Thanks Terry
Terry · 18 April 2023
Agent replied
Thank you very much Terry. It's a pleasure to work with you.
★★★★★ 5/5
GoogleExtremely professional team, who I will most certainly use again.
Everything carried out to the letter, and as promised.
Many thanks
John Gentry
Gents · 29 March 2024
Agent replied · 28 October 2023
Thank you John. It was a pleasure to let your property and we look forward to helping you again.
★★★★★ 5/5
GoogleTom, Eva and the team have dealt with our properties in an extremely timely and efficient way, and we are very pleased with the service they have provided. In particular, they always respond to telephone calls and emails promptly, which is much appreciated.
Maureen · 15 April 2022
Agent replied · 21 June 2024
Thank you Maureen. We very much enjoy working with you.
★★★★★ 5/5
GoogleExtremely professional team, who I will most certainly use again.
Everything carried out to the letter, and as promised.
Many thanks
John Gentry
John · 1 June 2023
Agent replied · 10 June 2023
Thank you John. It was a pleasure to let your property and we look forward to helping you again.
★★★★★ 1/5
GoogleTLDR:
I can't comment on how well Fox&Fox handle landlord communications, however as a potential tenant, Fox&Fox have made a very very poor impression on me and I personally will avoid them in the future.
-----
Full story:
I got in touch with Fox&Fox about a property in Bristol I was interested in.
We set up a viewing for which I had to drive 2 hours (one way) and take a day off of work. Immediatelly upon arrival I am called by the agency that they have to cancel my viewing due to them not having the right keys to the property.
After some discussion we agree to a virtual viewing on the next day.
On the next day I receive no notification from Fox&Fox until the evening (at which point I ring them myself) I am then told that the landlord is no longer looking to use Fox&Fox as their agent, however this will be clarified on the following week.
I again receive no news from them until I ring them up myself on the next week. They now tell me that the property has been already let out to someone else...
My whole experience with Fox&Fox has been convoluted and frustrating right from the start. Saying that communication isn't their strong suit is probably an understatement. If you are a potential tenant, be weary.
Mantas · 15 April 2022
Agent replied
Hi Mantas. We're very sorry you had a poor experience with us. Unfortunately these things do happen from time to time. We take your comments on board and we will see if there is anything we can do to improve our communication with applicants.
★★★★★ 1/5
GoogleTLDR: I can't comment on how well Fox&Fox handle landlord communications, however as a potential tenant, Fox&Fox have made a very very poor impression on me and I personally will avoid them in the future. ----- Full story: I got in touch with Fox&Fox about a property in Bristol I was interested in. We set up a viewing for which I had to drive 2 hours (one way) and take a day off of work. Immediatelly upon arrival I am called by the agency that they have to cancel my viewing due to them not having the right keys to the property. After some discussion we agree to a virtual viewing on the next day. On the next day I receive no notification from Fox&Fox until the evening (at which point I ring them myself) I am then told that the landlord is no longer looking to use Fox&Fox as their agent, however this will be clarified on the following week. I again receive no news from them until I ring them up myself on the next week. They now tell me that the property has been already let out to someone else... My whole experience with Fox&Fox has been convoluted and frustrating right from the start. Saying that communication isn't their strong suit is probably an understatement. If you are a potential tenant, be weary.
Mantas · 30 March 2022
Agent replied
Hi Mantas. We're very sorry you had a poor experience with us. Unfortunately these things do happen from time to time. We take your comments on board and we will see if there is anything we can do to improve our communication with applicants.
★★★★★ 5/5
GoogleI am very pleased with the services of Fox & Fox and their professional attitude. Special thanks to Tom in dealing with queries efficiently and in a timely manner.
Athithan · 15 April 2022
Agent replied
Thank you very much Athith. It's always a pleasure working with you.
★★★★★ 5/5
GoogleHaving worked with Tom and Eva for a number of years have been very impressed by their professionalism
Barry · 15 April 2023
Agent replied
Thank you Barry. You are a pleasure to work with.
★★★★★ 5/5
GoogleFox and Fox did a great job both in finding me a tenant and walking me through the statutory processes associated with a corporate let. Very happy with the outcome.
Roy · 3 May 2024
Agent replied · 21 June 2024
Thanks Roy. It's a pleasure to work with you
★★★★★ 5/5
GoogleI used Fox & Fox to let my property in Bristol. I was really impressed. They let the house quickly and for 50% more rent than any other agent could get. Now they are helping me buy more. I strongly recommend Fox & Fox to anyone with rental properties or wanting to buy some.
James · 15 April 2022
Agent replied
Thank you James. We are really pleased to have been able to help you and we are looking forward to working together for many years.
★★★★★ 5/5
GoogleI can highly recommend Fox and Fox Property. Tom and Eva are both a pleasure to deal with. They resolve problems quickly, they are honest and they give sound advice. They always make what can be a highly stressful process easy and stress free. We’re really very impressed with their service.
Paul · 30 September 2024
★★★★★ 5/5
GoogleUsed Fox&Fox for over three years now to help rent and manage a block of 17 flats in Bristol. They are highly professional, very easy to communicate with and have been a pleasure to work with. I would highly recommend them to anyone.
Charlie · 15 April 2023
Agent replied
Thank you very much Charlie. Your kind words are much appreciated
★★★★★ 5/5
GoogleI have been very happy with the service provided by Fox and Fox so far. They have been very thorough and professional throughout. Drawing on their experience and knowledge they have advised on different options for reletting our HMO property and helped oversee a substantial refurbishment of the property prior to the start of the new tenancy.
Chris · 29 March 2024
★★★★★ 5/5
GoogleHaving used Fox & Fox very successfully for years now, managing 2 of my HMO properties. I would not hesitate in strongly recommending them to any property owner who wants a simplistic, guaranteed consistently high quality service where peace of mind is assured!
Barry · 15 April 2022
Agent replied
Thanks Barry. Great properties like yours make our job much easier
★★★★★ 1/5
GoogleDidont show up for a viewing that they scheduled with me with no reply when I tried to contact them. Very unprofessional and Incompetent staff. They only contacted me the next day to tell me the property was gone. A very bad experience.
Simon · 30 March 2022
Agent replied
Hi Simon. You scheduled a video call with us. Unfortunately the property was let prior to your appointment. We apologise that the message to cancel your call did not reach you in time.
★★★★★ 5/5
GoogleI would recommend Fox and Fox Property team's services to anyone wishing to find the ideal tenants for their properties as well as requiring assitance with the management of their property during the tenancy period. I have had a very …
Nonamed · 15 April 2022
Agent replied · 21 June 2024
Many thanks for the recommendation
★★★★★ 5/5
GoogleBrilliant company!
Fox & Fox have managed my property for the past 4 years without a single problem.
Never a late or missed rent payment.PositiveResponsiveness, Quality, Professionalism, Value
Neo · 22 June 2022
Agent replied · 21 June 2024
Thank you very much. You are an absolute pleasure to work with.
★★★★★ 5/5
GoogleBrilliant company! Fox & Fox have managed my property for the past 4 years without a single problem. Never a late or missed rent payment.
Neo · 30 March 2022
Agent replied
Thank you very much. You are an absolute pleasure to work with.
★★★★★ 1/5
GoogleDidont show up for a viewing that they scheduled with me with no reply when I tried to contact them. …
Simon · 15 April 2022
Agent replied · 21 June 2024
Hi Simon. You scheduled a video call with us. Unfortunately the property was let prior to your appointment. We apologise that the message to cancel your call did not reach you in time.
★★★★★ 5/5
GoogleAlways a pleasure to deal with.
Andrew · 15 April 2023
Agent replied
Thank you Andrew
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
