Connells Emersons Green reviews in Downend

★★★★★ 5/5

Google

Gabriella is a very professional and kind Sales Negotiator. She showed me several properties and always gave me enough time to look around and check everything carefully without any pressure. She is polite, attentive, and not pushy at all, which I really appreciated. It made the whole process feel calm and easy. I felt she really listens and understands what the client needs. She explains things clearly and supports you in making your own decision. I had a very good experience with her and would happily recommend her to anyone looking for a property.

Elena · 11 June 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 1/5

Google

*Avoid, Avoid, Avoid* The level of service I received was terrible. The manager Michael is way out of his depth, making promises he did not intend to keep. Don't expect any quick replies via email and when you do they will have very little substance and most of the time not answering your questions. A couple of the other staff were very rude on the phone when asking for updates. They passed on very few of my messages, and the ones they did, I never received replies to. Save yourself unnecessary stress and go elsewhere.

R · 11 October 2025

★★★★★ 2/5

Google

Really mixed experiences with Connells. Some good points (especially Julie), but alot of slow communication & some key mistakes which have not helped in the sales process which eventually fell through. We currently have an ongoing complaint with Connells reference this that is now going to the Ombudsman. Edit post Connells handling of complaint; Make sure you have everything in writing & ensure you put any concerns in writing. It has certainly helped us. Although im sure that could be said about any handling of big ticket items & not just about Connells! :)

Eliot · 11 October 2025

★★★★★ 5/5

Google

Julie helped me purchase my first home, it was like talking to a family member, always kept me in the loop, would always ‘signpost’ as to when things would be moving along - as buying a property isn’t a quick process even as a FTB. I could not recommend Julie enough, the staff at the Emersons Green branch were all helpful when she was on holiday. Professional, polite, very down to earth, stuck by her word through the whole process. Thank you so much Julie you made my dream come true, also thanks to Mike the branch manager - a very professional estate agent and top bloke all round. Thank you Connells Emersons Green!!

Max · 11 October 2025

★★★★★ 5/5

Google

I had excellent service from Connells. Particularly good communication from Gabby, who really helped as much as she could to get the sale over the line, chasing the buyer and solicitors daily, and keeping me informed. Daisy was also very helpful. Both were patient and explained the process. Mr S.

Non-Secure · 11 June 2026

★★★★★ 5/5

Google

Gabby was extremely helpful with information about the property and helping me with viewing the property during the conveyancing process when I needed to measure and prepare things for moving in. The team at Emersons Green were engaging and helpful with straightforward information when offering which was a breath of fresh air from dealings with other estate agents

Jack · 20 March 2026

★★★★★ 4/5

Google

We are buying a property through Connells and would just like to say how helpful Gabby has been during the process. She is committed to giving very good customer service in a very polite way. She kept us up to date with new properties coming onto the market and always had a smile when showing us around.

Susan · 17 March 2026

★★★★★ 5/5

Google

I cannot praise Connells Estate Agents in Emersons Green highly enough. Giuseppe, Daisy, Gabby and the entire team were absolutely fantastic from start to finish and sold my house within just seven days! Nothing was ever too much trouble, no matter how big or small the request. They were professional, approachable and incredibly supportive throughout the whole process. I’m extremely grateful for all their hard work and wouldn’t hesitate to recommend Connells Estate Agents to anyone looking to sell their home. An outstanding team.

Patricia · 11 September 2026

★★★★★ 4/5

Google

I recently sold my property with Connells, Emerson Green. I found the team and especially Julie to be very helpful. I lost my buyer during the later stages of the process but the team were able to find a new buyer within a few days. Only reason not to give 5 stars is that I was passed between different negotiators due to sickness which caused some communication issues.

Chris · 11 October 2025

★★★★★ 5/5

Google

We recently bought and sold through Connells at Emersons Green. We found the team very helpful and efficient. Charlie, Mike and Julie were brilliant in helping us achieve our move. My only comment would be that the team need more help to cover when people are away. This is not a reflection on the Emersons Green team but on the company as a whole.

C · 11 October 2025

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 4/5

Google

Lily was a pleasure to work with in our recent search for a new home. She is a consummate professional who kept in close contact throughout our search. No chasing required, Lily was on the case at all points. We were really impressed with the service, where we were placed at the very centre.

Carrie · 17 October 2025

★★★★★ 5/5

Google

Connels to n Emerson’s Green is an excellent real estate agency. Michael (who moved) and now Nick who replaced him, Jo, Charlie, lately Lily, (sorry if I forget anyone else) are very kind, knowledgeable, professional, willing to help any time. All of them reliable and trustworthy. I highly recommend Connels on Emerson’s Green.

Johny · 17 October 2025

★★★★★ 5/5

Google

I sold my house with Connells in the Emersons Green branch. They were very professional with great knowledge especially Giuseppe in particular who helped us all the way through the process even when it gets stressful. Thank you

Sam · 17 February 2026

★★★★★ 1/5

Google

Asked them to do a valuation of our house and decided to go with another company. Really glad we did because we have been called around 10 times since despite asking to be removed from their system. Today was the last straw when they rang asking if we have made a decision as to if we want them to market our house, then they followed up with an email on top of this. It has literally already sold with another estate agent. Avoid.

Rebecca · 11 October 2024

★★★★★ 4/5

Google

I had an excellent experience selling my property with Connells. The valuation was very informative, the process by which they book viewings meant I was e-mailed each time and I always got a phone call following a viewing with feedback. The property was sold quickly and throughout what ended up being a fairly timely process I always got a quick response to questions from the Estate Agent and they quickly spoke with all other parties involved to help resolve issues as best they could. It would be a five star service if it hadn't been for their recommended Solicitor. I wouldn't reduce the rating by a star if I had selected the solicitor myself but, given that it was their recommendation, it seemed only fair. A special thanks goes to Julie who was on top of my sale from start to finish and in spite of the issues with the Solicitors she never seemed to falter and was always on hand to help. Use Connells as your Estate Agent to sell your property but find an independent Solicitor and, I'd go as far as to say, refuse to sell to anyone using Talbots Law.

Callum · 11 October 2024

★★★★★ 5/5

Google

Buying and selling a home is, in my experience, traumatic at the best of times and anyone will tell you how stressfull the whole process is. Thankfully, I had the good sense to both buy and sell through Connells, and throughout the very long legal process, Connells were supportive, understanding and professional. More importantly I felt that the team at Emmersons Green genuinely cared about my circumstances. Mike and Julie especially did all they could to communicate effectively between all parties, offer guidance where needed and make the whole process as smooth as possible. I do not know how I would have moved forward without Julie's assistance with legal documents and Mike's knowledge and encouragement. If a Google Review is the best way to show my gratitude then here it is, thank you Connells Emersons, you are highly recommended and much appreciated.

G · 11 October 2024

★★★★★ 5/5

Google

Gabriella was very helpful with the process and understanding of our requirements. She guided us very well and was knowledgeable in terms of the market and expectations. Great service overall!

Shashank · 17 March 2026

★★★★★ 5/5

Google

I have recently moved into my beautiful new home, purchased from Connells. My Senior Negotiator, Julie Davies, was an absolute joy to work with. She was friendly, approachable, extremely proactive and always happy to explain things twice to me as I’d never been in charge of moving house before. Thank you Julie 👏 …

Sarah · 8 July 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 5/5

Google

Giuseppe was very professional and honest when I was selling my house. I really appreciated his flexibility when my schedule kept changing. He kept me updated throughout the process and was very informative.

Charlotte · 17 January 2026