Every review we hold for the Dorking office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSo pleased I chose Hamptons to manage my cottage
I am only too willing to say I have been so pleased over the last 20yrs to have Hamptons manage my Wiltshire thatched cottage. I have been particularly impressed over the last year by the most professional, kind and thoughtful attitude of my Manager Mandy D’orta and her team colleague Anna!
Hazel · 3 October 2026
Agent replied · 10 October 2026
Thank you for taking the time to share your experience and for your continued trust in Hamptons over the past 20 years.
We are delighted to hear how pleased you have been with our property management service, and especially with the support provided by Mandy and Anna. Delivering a professional, thoughtful and reliable service is something we strive for, so it is wonderful to know that Mandy and Anna have made such a positive impression and have helped make your experience such a successful one.
Your kind words mean a great deal to us, and we will be sure to pass on your feedback to Mandy, Anna and the wider team.
Thank you again for your recommendation and continued loyalty to Hamptons.
★★★★★ 5/5
TrustpilotThe house we have rented through the…
The house we have rented through the Parsons Green office has been a great experience from the beginning. We haven’t rented in a number of years but are doing so while renovating our own house. The property is managed by Hamptons through the help and expertise of Danish at their property management. Everything issue is dealt with efficiently and politely through Danish making our lives so much easier! I can trust that it will be done always, thank you Danish.
Claire · 4 October 2025
★★★★★ 5/5
TrustpilotDanish is by far the most helpful…
Danish is by far the most helpful estate agent I’ve met. As my property manager, he has handled every issue with patience, professionalism, and efficiency. No matter the concern, he always finds a solution quickly and ensures everything runs smoothly. His dedication, attention to detail, and willingness to go the extra mile truly set him apart. I highly recommend Danish to anyone looking for a reliable and proactive property manager!
Niki · 21 November 2025
★★★★★ 5/5
TrustpilotJuan Elkington
Juan Elkington, based at the Maidenhead office has been an excellent Property Manager: professional, approachable, and highly responsive. He communicates clearly, deals with issues promptly, and makes everything as straightforward as possible. A pleasure to work with and a real asset to the team."
G · 5 October 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your positive experience with Juan and the Maidenhead Property Management team. Providing a professional, responsive and approachable service is incredibly important to us, and it's fantastic to know that Juan's clear communication and prompt handling of matters have made managing your property as straightforward as possible.
Your kind words about Juan being a real asset to the team are greatly appreciated, and we will be sure to share your feedback with him and his colleagues.
Thank you again for your recommendation and for choosing Hamptons.
★★★★★ 5/5
GoogleWe’ve worked with Annie Mullins and the Hamptons Dorking team for three house moves over the years. For our recent sale, Annie and Joanna provided a brilliant and attentive service from valuation all the way through to completion, making the whole process of moving much less stressful. Annie is one of the best in Dorking and was our main contact, providing excellent advice and support, dealing rapidly and effectively with enquiries, and successfully managing the chain. Thank you Annie, Joanna and the Dorking team!
Jay · 26 May 2024
Agent replied · 24 October 2024
Thank you for your review Jay. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
TrustpilotProperty management
Hamptons have been acting for our let properties for several decades. They have always proved to be efficient, professional and competent. We are very comfortable in leaving our properties in their capable hands. Constance has been dealing with the day-to-day management and she is a delight to deal with. Thank you to both Constance and Hamptons.
Peter · 18 March 2026
★★★★★ 5/5
TrustpilotThe best property manager!
I've had Olivia as my property manager for a number of years now, and she has always done an amazing job. Second to none service making sure everything is looked after exactly as it should be. I can't recommend her highly enough.
Phil · 13 October 2026
Agent replied · 13 October 2026
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear about your positive experience with Olivia. It's wonderful to know that she has consistently provided such a high level of service over the years and has given you confidence that your property is being looked after exactly as it should be.
Your comments about her dedication, professionalism and attention to detail are greatly appreciated, and we'll be sure to pass your kind words on to her. I know she will be thrilled to receive this recognition.
Thank you again for your recommendation and for your continued trust in Hamptons.
★★★★★ 5/5
TrustpilotVery pleased
We’ve been renting a flat for over a year with Hamptons and I’m very pleased with the management. Any issues that have come up I was in direct contact with the property manager Patryk L. He would always respond promptly and was very thorough with getting issues resolved.
Andreina · 3 September 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear that you have enjoyed such a positive experience during your tenancy with Hamptons. It's especially pleasing to learn that Patryk has provided prompt, thorough and reliable support whenever issues have arisen.
Providing responsive property management and ensuring concerns are resolved efficiently are key priorities for us, so it is wonderful to know that Patryk's service has had such a positive impact on your experience over the past year.
We will be sure to pass your kind comments on to Patryk, who I know will be very pleased to receive this recognition.
Thank you again for your feedback and for choosing Hamptons.
★★★★★ 5/5
TrustpilotHamptons - Excellent Tenant Experience
Hamptons look after the rental property I have occupied for 4 years now. I mainly engage with Daniel, who is extremely responsive and and courteous, but I have to say that every touch point with Hamptons, from the initial viewing, to the contract, and the annual property checks has always been handled with a high degree of professionalism.
Michael · 26 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you have had such a consistently positive experience with Hamptons throughout your four-year tenancy. It is particularly pleasing to know that Daniel has been responsive, courteous, and supportive whenever you have needed assistance.
We are also grateful for your comments regarding the wider team and the professionalism shown throughout the tenancy, from your initial viewing and tenancy agreement through to the regular property inspections.
Your feedback is greatly appreciated
★★★★★ 1/5
TrustpilotScam company they tried to scam me out…
Scam company they tried to scam me out of £250 for a deposit their staff member Gytis Petkauskas is very unprofessional and rude was harassing me to make a payment to their company then when payment was done tried to trick me to make a payment to a different company and not return my payment be very careful of these guys dodgy as hell he was quick to take my money but somehow doesn’t know how to use his phone when it comes to retuning my payment SCUM
Cameron · 18 July 2025
★★★★★ 5/5
TrustpilotApartment 5 West Wing SL4 3TD Windsor
We moved our property at SL4 3TD Apartment 5 West Wing at Windsor almost 1.5 years ago. The property is lovely and managed by Hamptons with excellent care. Of course, as everybody faces, we had some small issues. Whenever we contact our Property Manager Patryk, he solves problems with professionalism and responds to all questions/inquiries as soon as possible.
Mustafa · 2 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you had a positive experience with our team. Providing excellent customer service is extremely important to us, so it is always rewarding to receive such positive feedback.
Your kind comments will be shared with the team, who will be pleased to know that their efforts have been appreciated.
Thank you again for your review and for choosing Hamptons.
★★★★★ 5/5
GoogleThankyou for all the help we had from Hamptons in Dorking. In particular, Annie Mullins. At every stage of the process , Annie was amazing. She worked professionally and also compassionately . We would highly recommend Hamptons in Dorking to anyone looking to buy and or sell in the area. Their knowledge and expertise really stood out for us and we felt confident we were in good hands every step of the way.
Jane · 25 July 2024
Agent replied · 24 October 2024
Thank you for your wonderful review Jane. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
TrustpilotVery efficient
Very efficient and responsive to requests from our tenants and sourcing the correct tradesmen to sort issues in a quick and timely manner and at a competitive cost.
Particular mention to Mandy and Patryk who are superb
Anna · 30 September 2026
Agent replied · 10 October 2026
Thank you for your kind review.
We're delighted to hear that you have found our service efficient, responsive and reliable. Providing prompt support for both landlords and tenants, while sourcing trusted contractors who deliver quality work at a competitive cost, is something we work hard to achieve, so it's wonderful to know this has been reflected in your experience.
A special thank you for recognising Mandy and Patryk. They will be absolutely delighted to hear your feedback and to know their hard work, dedication and attention to detail have made such a positive difference.
We truly appreciate your support and thank you for taking the time to share your experience.
★★★★★ 5/5
GoogleHamptons took on the task of selling my parents' property in Dorking at the very end of last year and within the first few months a buyer was found. The twists and turns of associated sales within the chain made for a slightly bumpy ride over the summer but the sale was completed two weeks ago in mid-September.
Throughout the journey, Simon has been extremely courteous and sensitive with my elderly mother giving her just the right amount of information to reassure, but not to worry. Simon is very well supported by his team in Dorking, including Annie and Joanna; collectively, they appear to share relevant information extremely well, which meant I could always get timely answers to my questions no matter who remained in the office.
Overall, well done.
Christopher · 25 October 2023
Agent replied · 24 October 2024
Thank you for your review Christopher. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
TrustpilotThe very fast and efficient response I…
The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.
Ian · 17 March 2026
★★★★★ 5/5
GoogleWe have used Hamptons a few times over the years and they are always so friendly and professional. This last move was a similar experience and Hamptons were brilliant in all aspects of what is a very stressful process.
In particular Joanna who kept calm and professional throughout, along with the rest of the team Simon, Amy and Annie.
I would highly recommend Hamptons for anyone buying or selling a property.
A big thank you to everyone in the Dorking branch.
Tricia · 10 October 2023
Agent replied · 24 October 2024
Thank you for your review Tricia. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleJust an amazing service. I have used Hamptons a number of times in the past and have always received great service and did not imagine it could get any better.......but it did. Annie went the extra mile, she could not have been more helpful supporting my sister and I with a probate sale, being sympathetic and understanding and very professional. Nothing was too much trouble, which was particularly helpful as my sister and I both lived 4 hours drive away and we needed to rely on Annie to sort out letting in plumbers and builders and once the sale was complete letting in house clearance. She also managed to find us the most lovely buyers who will fit so well into village life, we were all very happy with the end result. Thank you to Annie and the Dorking Hamptons team.
Jane · 10 October 2023
Agent replied · 24 October 2024
Thank you for your positive feedback of Hamptons Estate Agents Dorking. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!
★★★★★ 5/5
GoogleHamptons took on the task of selling my parents' property in Dorking at the very end of last year and within the first few months a buyer was found. The twists and turns of associated sales within the chain made for a slightly bumpy ride over the summer but the sale was completed two weeks ago in mid-September.
Throughout the journey, Simon has been extremely courteous and sensitive with my elderly mother giving her just the right amount of information to reassure, but not to worry. Simon is very well supported by his team in Dorking, including Annie and Joanna; collectively, they appear to share relevant information extremely well, which meant I could always get timely answers to my questions no matter who remained in the office.
Overall, well done.
Chris · 10 October 2023
Agent replied · 10 October 2026
Thank you for your review Christopher. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 1/5
TrustpilotSold a house through Hamptons…
Sold a house through Hamptons Salisbury.Extremely poor customer service & experience. Manager was arrogant & the team we dealt with had no integrity about information they advised us . Didn’t tell us that our buyers didn’t have a mortgage even though they’d said they were able to proceed We told them we only wanted cash buyers .. We wanted a quick sale but it dragged on for months . They made excuses & never admitted their wrong doing . Would never use them again .
Sally · 8 July 2023
Agent replied · 29 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 1/5
TrustpilotHamptons Letting Agents APALLING
Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.
Laurie · 3 July 2023
Agent replied · 29 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotGreat support
Mandy is very proactive and helps maitaining my rental a breeze
Kathleen · 13 October 2026
★★★★★ 5/5
TrustpilotVery good service
Daniel Johnson [Hampton's St Alban's] has been intrepid in following up a number of difficult challenges arising from the rental of our flat. He is committed to helping both property owner and tenant resolve differences and move on to successful outcomes. Daniel is polite and professional. I can fully recommend his work and the work of his company.
Liz · 13 October 2025
★★★★★ 5/5
TrustpilotProperty Well Managed
Constance , our Property Manager in the Horsham office, has been helpful, patient, efficient and professional. We are very grateful to her for orchestrating the various repairs and replacements that our property has needed. Thank you.
Sue · 13 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to share your feedback. We are delighted to hear that Constance has been helpful, patient, efficient and professional throughout your tenancy.
Providing excellent customer service is something we strive for, and it is wonderful to know that Constance's support in coordinating the repairs and replacements at your property has made such a positive difference. I will ensure that your kind comments are passed on to her and to her manager, who will be pleased to hear of the impact she has had.
Thank you again for your feedback and for recognising Constance's hard work.
★★★★★ 5/5
TrustpilotExperiences renting a flat managed by Hamptons
I have been renting a flat managed by Hamptons and compared to my experience with number of other property managers, they are very responsive, helpful and flexible. Any issues I’ve had in the flat have been resolved super quickly - particularly our property manager Danish Ashraf has been super helpful throughout. Would happily recommend Hamptons.
Elina · 25 October 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
