Every review we hold for the Dorking office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNever again
Never again. It's been almost 2 years I'm staying at a flat managed by Hamptons and all other problems aside, they didn't even try to solve our main problem for a year, which is the terrible toilet smell that fills the house when the neighbour is in. I can't remember how many times we complained and how many times they said they'll look into it, but the best thing they did was suggesting to use a drain unblocker as if we couldn't really think about it. They clearly don't think being an agent doesn't mean helping both sides but only being on the landlord's side.
Gokhun · 12 April 2019
Agent replied · 29 October 2024
Thank you for taking the time to leave us a review. Customer service is very imporant to us and we are saddended to hear you are experiecing this issue in your property. The matter has been raised with your Landlord and your property manager is awaiting his approval for works to take place. Unfortunately we cannot instruct works to be carried out unless we have approval from the Landlord. I can see your property manager is working hard to resolve this matter and having just received an email from you, we will ensure this matter is also addressed in line with our customer care procedures. Thank you.
★★★★★ 5/5
TrustpilotThank u for your assistance
Thank u for your assistance You was solved the problem more quickly then I expected, wich it’s amazing thing for Hamptons tenants…
Dana · 25 July 2024
★★★★★ 5/5
TrustpilotExceptional Property Management by Grace
Grace Campbell from Hamptons has been an exceptional property manager! She is always quick to respond to any concerns or issues we raise and ensures they are resolved promptly and thoroughly. Her dedication and follow-through give us peace of mind, knowing we are in good hands. Grace consistently goes above and beyond to make sure we’re comfortable and well-settled in our property.
Luca · 29 November 2024
★★★★★ 5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Louisa from Hamptons Estimate Agency, and I must say that their service was absolutely exceptional. From start to finish, they exceeded my expectations in every way possible.A massive thank you to Louisa.
Jean · 20 June 2023
★★★★★ 5/5
TrustpilotA reliable well managed company with excellent service from Patryk Lehmann
A reliable well managed company with valuable ties within the variety of services (property/rental management, accounting including taxes, sales, etc). I have experienced excellent service from my property manager - Patryk Lehman - who was always prompt and reliable. When the flat required repairs due to a water leakage from above, he went out of his way to ensure this was done fast and in a cost effective manner.
Salaam · 7 August 2024
★★★★★ 5/5
TrustpilotEfficient Service
Currently renting a Hamptons managed house. Issues are dealt with quickly by the Property Manager who liaises with the Landlady and the appropriate business to get things fixed. Someone also came round to check things are in working order after 4 months of being in the property and then fed back to the Property Manager for things that needed doing. The staff in general are friendly and try and help out in any way possible.
Maria · 19 April 2024
★★★★★ 1/5
TrustpilotDo not rent a place with Hamptons
Do not rent a place with Hamptons, they have no interest in meeting their legal obligations. We have no heating or hot water. Fist they claimed we weren’t renting with them and it wasn’t their responsibility. Then after I sent them my tenancy agreeemnt they apologised as they were looking in the wrong system. Then they asked me to stay in New Year’s Eve so someone could come out. Finally at half past midnight they emailed and said sorry nobody was coming but the would call me in the morning. Of course they didn’t ring. I called them and they said they would ring straight back. Took them over an hour before ringing and admitting they haven’t even booked someone. They promised to call back within 20 minutes. An hour after they promised they still hadn’t called. I have rung them back and they say they will call straight back. Still freezing and still no call back. Happy to take your rent but if you have a problem they are useless. This is the 4th time the heating has gone in 18 months. There are plenty of reputable landlords out there, sadly Hamptons aren’t one of them
RC · 1 January 2024
★★★★★ 5/5
GoogleWe have been highly impressed by the efficiency, professionalism and acumen shown by the team at Hamptons International Dorking during our recent sale.
The whole process, from our initial meetings with Ross who gave us the confidence to market through Hamptons; the professional manner the viewings were handled by Ross, Scott and Annie; to the perseverance of Annie through the offers and sale cycle and on to exchange and completion; has made for a smooth and less stressful time.
We would have no hesitation in recommending Dorking Hamptons International.
John · 26 October 2018
Agent replied · 24 October 2024
Thank you for taking the time to leave us a review! We are dedicated to providing our customers with outsanding service, so are delighted to recieve such wonderful feedback about Annie, Ross, Scott and the team in Dorking. Customer feedback is very important to us and we appreciate you taking the time to provide us with yours, thank you again!
★★★★★ 5/5
TrustpilotGreat service and special thanks to Sarah Golder
Fast, friendly and very professional! Sarah is our deposit manager - never an easy job. She’s done a great job sorting out problems, liaising between all parties and coming up with fast solutions. Highly recommended!
Damaris · 18 October 2023
★★★★★ 4/5
TrustpilotGreat Property Manager!
Our Hamptons Property Manager has been great. Very responsive, always quick to communicate. Our PM always understood the (few) issues we had during our rental.
Rogan · 20 May 2024
★★★★★ 5/5
TrustpilotHamptons - property management
Jana Volfikova was our property manager at Hamptons and she made our lives so much easier! She was courteous, helpful and responsive - never had to chase her!
Melbourne · 29 June 2020
Agent replied · 29 October 2024
Thank you for leaving us your feedback about Jana, customer service is very important to us and we have no doubt she will be delighted to read your review. Thank you again.
★★★★★ 5/5
TrustpilotGood work by Hamptons & John Williams Heating
I called Jennie this morning as the house we rent had a leak under the sink. Although a difficult time of year, she arranged for John Williams Heating to come out very quickly to rectify the problem. Thank you Jennie and John Williams Heating.
Robin · 23 January 2023
★★★★★ 5/5
TrustpilotHamptons have always been friendly
Hamptons have always been friendly, reliable, and helpful regarding my rental. Any issues have been dealt with very quickly by David Whiting and his team.
Liz · 14 May 2024
★★★★★ 5/5
TrustpilotThank You Jacob
Thank you so much for all of your help and support during our recent move. Moving house is always a stressful experience and even more so during COVID 19 but the support from Hamptons and in particular Jacob Forster from the Stratford Upon Avon branch was fantastic and really made the process as simple as possible. M Bullock
M · 21 December 2020
★★★★★ 5/5
TrustpilotMaintaining High Standards of Service
My property Manager, Patryk Lehmann has been helpful and eager to address my concerns.I’ve been with Hamptons for several years. They have maintained their high standards and professionalism.
Vivian · 14 March 2024
★★★★★ 5/5
TrustpilotThanks letter
I would like to thank Mrs. April Keane the one and only for her exceptional support during my accommodation at 53 Kensington Court, she was beyond my expectations, supportive and helpful, she is definitely an excellent example for deal with customers .. thank a million time and all the best
Faisal · 18 May 2022
★★★★★ 5/5
TrustpilotGreat team
I recently moved into a rental property in Iver in August 2025, managed by Hamptons, Gerrards Cross Lettings, and the entire experience has been exceptionally honest, smooth, and professional.
Salvino · 24 November 2025
★★★★★ 5/5
TrustpilotExcellent service by Sarah Golder-…
Excellent service by Sarah Golder- Deposits Manager. She kept me informed all the way through our transaction and made sure even on her days off that my deposit was being returned to me. Knowledgeable, quick and efficient. Thanks Sarah!
Miss · 21 June 2023
★★★★★ 5/5
TrustpilotHamptons provide a very professional…
Hamptons provide a very professional sevice. Anca is a very competent memeber of the management team who provides excellent feedback.
Andrew · 8 August 2024
★★★★★ 5/5
TrustpilotRebecca Hitchman at Hamptons
Rebecca Hitchman at Hamptons managed our rental property and everything was perfect. We always got a super-quick response and any repairs were attended to urgently. Rebecca and her colleagues were pleasant and professional throughout, so a very good outfit and highly recommended. Thanks Rebecca.Simon McCarthy
Simon · 25 November 2022
★★★★★ 5/5
TrustpilotSupportive
Every time when I have any problem or need report, the property management team can always reply quickly and solve problems in time. They’re really helpful and supportive (especially Amy) Thank you for your work to make me have a happy living there!
Li · 2 February 2023
★★★★★ 5/5
TrustpilotHamptons Management Agents
On property management side for lettings our account handler, Lucy Desborough has been fantastic. She works with tight timescales to get the job done and often comes up with good solutions to problem situations. She is good with the tenants and is quick to respond when we need information or an update on our properties.
Donna · 30 June 2021
★★★★★ 5/5
GoogleWonderful service from this office of Hamptons. A professional, efficient and experienced light touch. We work in the property development sector and this is just what we need. No unnecessary calls - they understand the brief and just get on with it. Have used several agency firms over the years. Too many of them employ youngsters who know little, overestimate the pricing to win the deal, and then disappear after six months. Not this firm. Very refreshing.
T · 26 October 2019
Agent replied · 24 October 2024
Thank your for taking the time to leave us a review. As we take customer service so seriously it is wonderful to receive such fantastic feedback. In particular I am delighted to read that the skills and knowledge of the team made a positive impact on your experience. I have no doubt they will be delighted to read your review. Thank you again!
★★★★★ 5/5
TrustpilotAmazing experience!
My experience with Hamptons has been nothing but positive, starting with property hunting with Patrick.Our property manager Sana has been on top of the managing since she took over the property! Sana has been responsive, kind and reliable. All of the issues are addressed promptly.
Stephanie · 14 November 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
