Every review we hold for the Dorking office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBrilliant service and friendly, helpful team.
The team at Cubitt and West went above and beyond the call of duty to ensure a smooth process for an extremely complicated chain. Anne-Marie and Kerrie-Ann in particular were outstanding. Whenever I called, there was someone able to answer my questions without needing to wait for a call back, which was enormously helpful.
Susie · 13 December 2017
Agent replied · 23 October 2024
Dear Susie, I am pleased to hear how happy you have been following your recent experience with our Cranleigh branch. Thank you for taking the time in providing a review. I know Anne Marie and Kerry-Ann pride themselves on the service they provide and were delighted to read your kind words. Kind Regards, Chris Nathan Regional Managing Director Cubitt & West
★★★★★ 5/5
TrustpilotI have used Cubitt&West several times…
I have used Cubitt&West several times over the years and would like to thank the whole team at the Northend branch for selling Northend Ave, as well as Julie Bramble the sales chaser for keeping me updated through the whole process.
Luke · 3 March 2022
Agent replied · 23 October 2024
Good afternoon Luke,Thank-you for your kind words about the Portsmouth office of Cubitt & West and in particular Julie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotWe had a really positive experience…
We had a really positive experience with Cubitt & West Fiveways. We had our property on the market with another agent for 6 months, we swapped to Cubitt & West and sold within the first month! They were friendly, professional and efficient. Would highly recommend.
Ruth · 14 June 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotAden was very helpful with the viewing
Aden was very helpful with the viewing. Very Enthusiastic always smiling very patient. Good job
Angel · 20 March 2023
★★★★★ 5/5
TrustpilotWe have had an amazing experience both…
We have had an amazing experience both buying and selling with the east grinstead branch. They have gone above and beyond for us and would highly recommend.
Debbie · 13 July 2023
Agent replied · 23 October 2024
Hi Debbie,Thank you for leaving a review! It's great to hear how amazing your experience of both buying and selling a property with our East Grinstead team has been.Best wishes,Cubitt & West.
★★★★★ 5/5
GoogleUsed Cubitt and West for my purchase and sale in different areas. Both offices very helpful, excellent service and would definitely recommend them.
Frances · 25 October 2023
Agent replied · 24 October 2024
Dear Francis
Thank you for taking the time to leave a review recommending 2 branches of Cubitt & West! Good luck in your new home. We will be sure to pass on your comments to the branches concerned.
Best wishes
Becky Jennings
Senior Operations Director, Cubitt & West
★★★★★ 5/5
GoogleHave been dealing with Grace. She has been on hand and guided us every step of the way. Cannot fault the service given
Harry · 25 October 2023
Agent replied · 24 October 2024
Dear Harry
Many thanks for taking the time to leave a review about Grace at our Dorking branch. We will be sure to pass it onto her.
Best wishes
Becky Jennings
Senior Operations Director, Cubitt & West
★★★★★ 5/5
TrustpilotExcellent company with excellent…
Excellent company with excellent service
Pegasusdr · 1 November 2025
★★★★★ 5/5
TrustpilotFantastic service from start to finish…
Fantastic service from start to finish from Kurwahn Coote. He went above and beyond to ensure all my letting needs were met. I was particularly impressed with how he handled additional requirements that I needed for my property, such as arranging an EICR and an inventory.
Jamie-Lee · 10 February 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotJulie - Senior Sales Progressor
Julie did her job beautifully, in gently but firmly pushing our sale forward. She explained clearly what was happening throughout the process, and gave frequent and accurate updates, on progression of the sales process.
Jo · 25 November 2022
Agent replied · 23 October 2024
Good afternoon,Thank-you for the kind words about our Senior Sales Progressor, Julie! I will be sure to pass them on.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotI want to acknowledge the brilliant…
I want to acknowledge the brilliant help and support I received from Andrew McLaughlin (Southsea) in dealing with the property of my late brother-in-law,Professional and courteousKept up to date at every step of the process by email/phone.Excellent Service.
Kris · 13 June 2022
Agent replied · 23 October 2024
Good afternoon Kris,Thank-you for your kind words about the Southsea team of Cubitt & West and in particular, Andrew. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotEasy and efficient in all areas
A fantastic, easy and efficient service from start to finish.As well as dealing with the sale, I used their in house mortgage advisor and solicitors to get a speedy service for my first flat.Thanks to the entire team.
Luca · 26 May 2022
Agent replied · 23 October 2024
Dear LucaThank you for posting a positive review of your experience with the Reigate branch of Cubitt & West. They will be pleased to read your comments.Kind regardsBecky JenningsOperations Director, Cubitt & West
★★★★★ 5/5
TrustpilotStephanie Pullen has been fantastic in…
Stephanie Pullen has been fantastic in managing my property, would highly recommend her!
Emma · 28 April 2023
★★★★★ 5/5
TrustpilotGreat experience from start to finish…
Great experience from start to finish very accommodating with all our requirements and kept us updated throughout the whole process
Consumer · 19 December 2023
Agent replied · 23 October 2024
Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and accommodating they've been with your requirements.Best wishes,Cubitt & West.
★★★★★ 4/5
TrustpilotBuying and selling.
Overall, considering the time of our move, which included both sale & purchase, Cubitt & West managed to coordinate things rather well. Initially, communication was a bit "hit & miss" but, once we got to the conveyancing stage it was much improved.
Customer · 14 October 2021
Agent replied · 23 October 2024
Thank you for leaving us your feedback! Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotWhat an amazing team at the Southsea branch
What an amazing team Maddison, Martha, Angel and Amelia are at Cubitt & West, Southsea. Professional and on the ball throughout marketing and selling our house. Communication was brilliant and they went over and above my expectations - very efficient. Thank you ladies!!
Customer · 7 August 2021
Agent replied · 23 October 2024
Good morning,Thank-you for your kinds words about the Southsea office of Cubitt & West and in particular Maddie, Martha, Angel & Amelia - I will be sure to pass your comments along and I wish you every happiness for the future.Kind regards,Neil PiperOperations Director
★★★★★ 5/5
TrustpilotWhilst looking for our new home…
Whilst looking for our new forever home Cubitt & West were very helpful. Maddison & Nicola have great communication skills always keeping us up to date on all new listing that met our requirements which meant we did not waste time looking at properties that weren’t for us.
Paul · 13 March 2024
★★★★★ 5/5
TrustpilotGreat communication
Great communication. Team advised me on how to manage the sell in order to get the right buyer for the quick sale I needed so as not to lose the property I wanted.
Lorna · 3 December 2022
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotWow!
Wow! What an amazing experience with our purchase! Special thanks to samara and Yasmin for all of the support and communication! 5*
Martin · 26 October 2023
Agent replied · 23 October 2024
Hi Martin,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how supportive they were throughout.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotWe have tenancy to move in with cubitt…
We have tenancy to move in with cubitt &west there process is so simple and quick, Person works in Portamouth north end branch lady call Becky absolutely positive energetic and encouraging Throught out the process , Extremely pleased with there cooperation
Mehulkumar · 18 November 2021
Agent replied · 23 October 2024
Good morning,Thank-you for your kind words about the Portsmouth Lettings office of Cubitt & West and in particular Becky- I will be sure to pass them along.Kind regards,Neil PiperOperations Director
★★★★★ 5/5
TrustpilotExcellent service and support at Southsea.
Chosen at random, Cubitt and West, Southsea, have proved to be thoroughly efficient, informative and supportive. Maddison and Claire have always answered queries promptly, keeping me fully informed of developments. They have minimised the stress over property selling with their suggestions and service. Thank you.
Jude · 1 February 2021
Agent replied · 23 October 2024
Good afternoon Jude,Thank-you for your kind words regarding the Southsea office of Cubitt & West and in particular Maddison & Claire. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
★★★★★ 1/5
TrustpilotAwful-
Awful. Told to send emails in by a certain time then when you do well ahead of a cutoff time they cannot find them despite an office confirming receipt of them and you lose out. Their system is failing if this is how things happen
Caroline · 29 January 2021
Agent replied · 23 October 2024
Dear Caroline Thank you for taking the time to leave a review and we are disappointed to learn of your experience on this occasion.To enable us to identify you on our records and fully address your concerns, we would appreciate it if you would provide some further information to our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk. We will then be pleased to investigate the matter further.Kind regardsCubitt and West
★★★★★ 5/5
TrustpilotKind and caring service
Amelia from Cubitt and west has been extremely helpful! She shows she really cares and that means a lot, she set us up with a mortgage advisor who has given us so much clarity on where we stand
Ellie · 5 April 2022
Agent replied · 23 October 2024
Good afternoon Chris & Ellie,Thank-you for your kind words about the Southsea team of Cubitt & West and in particular Amelia. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotCubitt and west North End Team
I’ve found the team at Cubitt and west and specifically the North End office, to be fast, professional, helpful and efficient. I would strongly recommend them to other landlords.
Simon · 22 March 2023
Agent replied · 23 October 2024
Good morning,Thank-you for your kind words about Portsmouth office of Cubitt & West. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
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