William H Brown Doncaster reviews

★★★★★ 5/5

Google

Harley Banks was our financial advisor, originally we had someone else and then it changed hands, which me and my partner were so confused about as we’d paid a lot of money with our original advisor, however we couldn’t have asked for a better change over, always kept us up to date with everything, and even from his side whilst he was waiting for the mortgage people to get back to us, he would send us an update just to even say he’s still waiting for them to get back to him. He made us feel like we never had to chase anything up. Would highly recommend Harley to anyone.

Tyler · 16 February 2026

★★★★★ 1/5

Trustpilot

Doncaster Branch - Poor Service, Poor communication

Had our house on the market for nearly 7 months. Had 3 phone calls from William H Brown during that time. Had only 1 viewing. Reduced the price and still no communication with the agent. When complained about the lack of service, we were told we had updates on the Portal. The Portal is basically data analytics for properties in the area, all data that is self generated. Not happy with the service and will be marketing with a professional agent soon.

Andrew · 25 September 2026

★★★★★ 1/5

Trustpilot

Very poor.

Very poor. Cancelled an appointment twice due to head office not communicating with branch. Branch rescheduled appointment and then canceled on the day saying the agent was ill. This same agent was cancelled earlier this year due to hospitalization of a child. There is no spare capacity in the Doncaster branch. Whilst I sympathise with the the agents plight, it is the branch and the manager at fault. A very busy scheduled day had to be changed.

Sean · 5 October 2026

★★★★★ 5/5

Google

Thanks so much to Courtney who was so professional, helpful and listened to me when I phoned to ask any question. She was always very courteous, helpful and knowledgeable and nothing was any trouble at all. I would not hesitate to recommend William H Brown to any friends and family if they were looking to use an estate agent for any house searches, buying/renting etc. Thanks once again Courtney! Donna Holmes:-)

Donna · 16 March 2026

★★★★★ 1/5

Trustpilot

I was the winning bidder for the…

I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP). There was initially some delay because I later became aware that the relevant person was away on holiday. Importantly, the auctioneer instructed me by telephone to wait until I had obtained my AIP before paying the Reservation Fee. I relied on this instruction and understood that I was following the process as advised by the auctioneer. At no point was I informed that my winning bid had been cancelled and was sold .I only became aware of this when I followed up with the agent yesterday and was told that the property had already been offered to the second bidder. I am therefore concerned that the property was offered to another bidder without giving me any prior notice or opportunity to proceed, particularly when I had been following the auctioneer’s specific instruction regarding the Reservation Fee. I acted in good faith throughout the process and relied on the information and instructions provided to me by the auctioneer. I did not withdraw my bid or indicate that I was unwilling or unable to proceed. I feel really frustrated about this , no proper communication.

Josephine · 14 August 2026

★★★★★ 5/5

Google

We had an amazing experience with Beth wright from the first viewing all the way to completion she kept us upto date throughout the whole process and kept our minds at ease. Beth went over and above for us and kept everything together from every angle which was brilliant. It felt like Beth was our advisor, solicitor and estate agent all in one by the way she worked with us! Absolute credit to William h brown. I’m sure she will go very far and fully deserves to!

Lewis · 6 December 2025

★★★★★ 5/5

Google

We recently used Harley Banks to arrange the mortgage on our new home. Right from the initial appointment the information provided was clear and easy to understand and he went out of his way to ensure the process was stress free. If you’re looking for mortgage advice I would highly recommend Harley. Thank you for looking after us, we really appreciated your help and expert advice.

Karl · 2 April 2026

★★★★★ 5/5

Google

Recently sold with W H Brown , all the staff are friendly and kept me upto date every step of the way, pushing to get things moving all the time. Thank you to all especially Courtney.

Mark · 11 September 2026

★★★★★ 5/5

Google

We've had the smoothest and most supportive experience from Beth and the team at William H Brown! Beth spent the time to get to know us, what we were looking for and wow did she deliver!! We've found our dream home, in our ideal budget. We can't thank Beth and the team enough for making our dreams come true ❤️

Holly · 16 March 2026

★★★★★ 5/5

Google

Recently bought a property through William HBrown, and Victoria was leading this. Victoria kept up to date most weeks of where we were, let us know when our solicitors were being chased so we could follow this up. All in all a great experience buying through them.

Christie · 11 June 2026

★★★★★ 5/5

Google

We recently completed on a property with Bethany as the sales negotiator for the sellers. Right from booking the viewing through to completion, Beth was fantastic. We had regular updates, friendly communication, and understanding of our needs and circumstances. We never had to chase for anything; she was so proactive and knowledgeable about the whole process. We always knew how things were progressing and what would be happening next. Whilst we want to stay in our home for a very long time, we know where to go if we do want to sell/purchase. Thank you Beth!

Katie · 29 July 2025

★★★★★ 5/5

Google

WH Browns were very helpful during the sale of 2 properties, all the staff are super friendly and gave good feedback from all viewings. Thank you to all especially Courtney and Beth.

David · 11 July 2026

★★★★★ 5/5

Google

As a single first-time buyer, I was initially unsure of the steps to take in apply for a mortgage. A friend recommended Harley Banks to me, and I am extremely pleased with the outcome. Harley has been instrumental in guiding me through every stage of the process. He consistently returned my calls and replied to emails. Thanks to Harleys dedication and assistance, my journey from applying for a mortgage to being accepted took only days. Harley took the stress from me organising my house and contence insurance ensuring it was ready on completion day!!! Thanks Harley!

Michelle · 16 April 2025

★★★★★ 5/5

Google

Excellent service! Beth was great from start to finish, always kept me up to date with the progression of my purchase and was prompt in responding to any queries I had. Very approachable, knowledgable and professional. I would definitely recommend, thank you!

Marie · 10 April 2026

★★★★★ 5/5

Google

All the staff at the hatfield branch were very good nothing was too much trouble. Beth kept us informed on what was happening the move day was a nightmare Beth chased it up regularly

Dawn · 11 May 2026

★★★★★ 5/5

Google

Beth , Becca and all the team were absolutely fantastic made the whole process great communication was amazing nothing was too much always really plesant and helpful. Cannot recomend Beth and the team more highly amazing service hughe asset to William H Brown thank you all

Chris · 27 November 2025

★★★★★ 5/5

Google

We have just recently sold our house with the lovely ladies at William H Brown Courtney and Beccy were wonderful

Marget · 11 June 2026

★★★★★ 5/5

Google

Buying a home is notoriously stressful, but having Beth in our corner made all the difference. She was incredibly patient and truly listened to our needs; we honestly wouldn't have found our perfect property without her focus on our priorities. Her communication and expertise were exceptional, she was the one person in the entire process we could consistently rely on for honest, accurate answers. We don’t plan on moving again, but if we did, we know who we'd go to.

Richard · 16 March 2026

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 1/5

Trustpilot

Complete failure of fully managed…

Complete failure of fully managed service, gross negligence, and total misrepresentation!!! I strongly advise landlords to avoid using William H. Brown Doncaster for a fully managed service. We pay for their "Fully Managed" service, yet experienced appalling incompetence and negligence. The branch officially informed us that our tenant had returned keys, given verbal notice to the Branch Manager, and moved away, leading us to agree to terminate the tenancy. Weeks later, the agency admitted they never actually inspected the property or verified vacant possession, and the tenant was still living inside with a second set of keys while owing months of unpaid rent. Furthermore, because the branch failed to conduct a check-out inspection within the required 48-hour window, our claim under the Zero Deposit scheme was severely compromised. Despite charging us for a full management contract, branch staff even attempted to pass off deposit claims and property checks for us to handle ourselves. The lack of basic due diligence, communication breakdowns, and false updates provided by this branch have left us with a non-paying occupier and huge legal headaches. Exercise extreme caution with William H. Brown.

Waqar · 7 October 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026