Every review we hold for the Doncaster office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotReeds Rains have been my letting agents…
Reeds Rains have been my letting agents for the last few years. They are the sort of agent who tend to get things done eventually, in a roundabout sort of way, but their business process is clearly chaotic and they can be a real pain. Some of the highlights of my tenancy:* Any communication needs repeatedly following up, a large number of emails get ignored.* They somehow failed to keep a copy of all the keys to my flat, so they can't get in without me there* My local branch closed down but they never thought to tell me. I only discovered because I turned up there and it was a vape shop.* They've suddenly introduced a £120 "renewal fee" for renewing contracts.On the plus side, their call-centred based maintenance system, while a little impersonal, does tend to get people out to me quickly enough. Their staff are generally friendly too, a few of them are just a bit dim-witted. If you see a place you love and it's Reeds Rains, you might have some hassle but it'll be ok.
R · 8 January 2020
★★★★★ 5/5
TrustpilotAmazing customer service skills
Amazing customer service skills, cannot thank Ellie and Callum enough for the time and effort they have put into helping us, can’t recommend enough
Sophie · 9 December 2021
★★★★★ 5/5
TrustpilotThanks Amber in Salford Quays
Rented from the Salford Quays branch for three years with no problems whatsoever. Amber was very friendly, professional and responded quickly to any issues. Renting was so easy using this company. Thanks Amber!
Ashley · 2 August 2019
★★★★★ 5/5
TrustpilotSt Helens
The St Helens branch were extremely helpful getting my details registered and sending me out properties. Great team Thanks Again!
Louis · 1 July 2022
★★★★★ 1/5
TrustpilotBig Mistake to go with Reeds Rains.
We used Reed Rains Abergele to manage our property because they were local. Within a few months they closed the Abergele office. We then had to deal with their inefficient Southampton call centre. They were a disaster for us. We ended up having to deal with repairs and contractors ourselves because they didn't have any local contractors who would pay to be on their books. They got ridiculous quotes for repairs. In the end we changed to a local company but Reeds Rains want us to pay £750 to get out of a contract when it is actually them who are at fault. They unilaterally changed the terms of our service without any discussion.
IAK · 3 January 2020
★★★★★ 1/5
TrustpilotIf there was a zero stars they'd get…
If there was a zero stars they'd get it! You never speak to the same person twice due to staff turnover and when you do, they do nothing about your complaint. We were left without heat or water for a week with a small child. Despite visits every 3 months where they stated everything was fine, at the end of the tenancy they delayed returning our deposit for 3 months and then stiffed us for the full amount as they said the house didn't match the original inventory. We were not given the chance to dispute this or find cheaper firms to do any work that was supposedly necessary. Absolute con artists! Complaints going to the ombudsman asap.Edit: Hilarious to see this joke of a company requested feedback about which office I had a problem with, when its the whole company. Enough with the pretend customer care on Trust Pilot! It's the treatment before hand that does the damage. What a joke.
Mr · 31 December 2019
★★★★★ 5/5
TrustpilotReeds Rains Macclesfield Branch are the…
Reeds Rains Macclesfield Branch are the role model for how other estate agents should operate. A breath of fresh air to deal with staff that are so “switched on” and excel in every part of the process. RR Macclesfield constantly deliver results especially with property that could be difficult to sell. I will always use the Macclesfield branch as they are quite clearly ahead of the game. I therefore award you five stars !
Nancy · 27 July 2021
★★★★★ 2/5
TrustpilotGood luck if you have any issues in the house, they aren't coming
It's been months to get issues resolved in the house we are renting. Half of the time folks are on leave and no one picks up the maintenance requests. You have to keep emailing and calling to get things done. Very very poor service. If you have a choice to go with another property manager, please do. You will save yourselves a lot of headache and frustration.
Johny · 8 August 2022
★★★★★ 1/5
TrustpilotAbsolute con artists
Absolute con artists. You sign a document stating rules etc. I briefly remember one of the pointers being "check out fee" but no actual figure of how much this was. To be horror I am sent a bill for £120. Apparently this is to pay for someone to walk around the house and check it is okay. Did I mention the landlord pays the same? £240 for a ten minute walk around? Really???! I then received the report back stating several issues such as lampshade missing (even though it was there but in a different place) damp and mould of front and back door (how and why that is the tenants fault is beyond me).The landlord then came back and stated she wanted £60 from my deposit because I had left my grass cutter in the garage (a phone call about this would rectified this as I forgot about it); apparently she spent 8 hours cleaning the property??? Due to the damp and mould from the doors. The house is old and both doors are old and not fit for the amount of rain water. She then also complained I had smart meters installed "without her permission" clutching at straws there, as smart meter does nothing to alter the property in any way! And aside from that I lived in this property for a year and 7 months of that I lived with a rat infestation!!! I was simply told to just go get some rat poison (even though I had a 5 year old, like you want rat poison with children inside) and some traps?? They did absolutely NOTHING until i reported it to environmental health. The whole agency is a complete rip off with hidden costs. I won't ever rent with them again or recommend them.Taking that extortionate amount of money plus £60 (conveniently a very rounded amount) off a single parent right before Christmas must make them feel really big!!
Clare · 10 December 2019
★★★★★ 5/5
TrustpilotAlan Mills was excellent in dealing…
Alan Mills was excellent in dealing with myself and my mum when viewing a property for rent. Very engaging, enthusiastic and honest! He is a credit to Reeds Rains :)
Nisha · 11 August 2020
★★★★★ 1/5
TrustpilotReeds rains Hull...
Reeds rains Hull...Initially registered interest in a property through website, due to no answer at estate agents, even though they were supposed to be open.Expected to be called once registering, however no call came? Rung the estate agents again and finally got through, lady explained I would have to go through my details again as they can't retrieve my information off website? So I gave details, to be told someone will ring me back. No one did. Rung estate agents again and finally booked a viewing. Took afternoon off work as I work away and went to view property. No representation from estate agents turned up and no access to property due to it been vacant. Strange when Estate agent stated it was in high demand and they had been viewings through the week? Ring estate agents who explained they had been a mistake in the diary and wouldn't be able to view today! Luckily the owner of the property now knows the mess around we've had off reeds rains. Quite simple, no one is bothered in that place. Even though they're a esrare agents, they don't seem interested in viewing or selling of properties. Stay away.
Richard · 29 November 2019
★★★★★ 1/5
TrustpilotTo answer Reeds Rains reply (unsigned)
To answer Reeds Rains reply (unsigned) It seems strange that when I notified Reeds Rains to release the deposit back to the tenant who had just vacated they sent me an email to advise me that their Eastwood Team would be in touch to help find a new Tenant. I called the Eastwood Office and spoke to the person who dealt with the lettings advising that I do not require their services, She is the one of the team that caused the problem. So it says a lot about so called "full restructure at our Eastwood and Chesterfield branches as a result whole new teams are now in place " It just shows that their management is out of touch and does not tell the whole truth.To sum up the service is poorH Orchard
Harry · 28 November 2019
★★★★★ 1/5
TrustpilotBlackpool branch appalling
Blackpool branch ... Appalling service for landlords, constantly ripping you off and unable to manage properties! I would not recommend Reeds Rains to anyone. Can’t do routine visits, source quotes and ensure maintenance work is completed. Inform tenants that the delays are due to the landlord, yet the landlord is still waiting to understand the issue and achieve professional quotes.Rip you off for basic contract updates and maintenance quotes have % added, fees far higher than other agents, but they lock you in with high exit fees.
Claire · 5 November 2019
★★★★★ 1/5
TrustpilotComplete waste of time, application process is unfair!
Wanted to rent a property at the Burnley branch. Was told by a member of staff to get down to the office after viewing and put in my application. Completed all my application on my side and paid a holding deposit, recieved a reciept. However, having not heard from the branch at all for roughly a week.. I had to chase this branch down to see where my process was up to, to be told that the landlord has decided to go with someone they know personally and that 'this happens all the time and that they had to let down 3 other people as well as me.' I know this isn't true because you only take one holding deposit per property as the application goes through for refrencing! I made a complaint through the branch and I feel like they did not even care at all!!!! The manager told me that they simply go with the landlords decision.. so their application process is not really fair at all! Complete waste of my time if the landlords end up picking and choosing their own tenants! Whats the point of the application process?! I understand that as a branch they must comply with the landlords wishes, however they also have a duty of care to potential customers that decide to use their estate agency!! Total waste of time!! Unprofessional and would never use this estate agency again and would not recommend!!
Sairah · 26 October 2019
★★★★★ 5/5
TrustpilotExcellent communication and efficiency…
Excellent communication and efficiency to finish in purchasing our new home.Tom at Reed Rains was fantastic. He gave me great advise on process of buying and possible delays to watch out for. He negotiated with 3 bidders and helped us secure the property we wanted.I would highly recommend this team for great service at what was probably the busiest time ever with the end of stamp duty waivers ending.from startKeep up the good workBrianne
Mrs · 25 June 2021
★★★★★ 5/5
TrustpilotREEDS RAINS PONTEFRACT
REEDS RAINS PONTEFRACT. So grateful to have just received a 5⭐️ service from HOLLY SEIDLECKI regarding a very urgent matter. HOLLY was very professional, friendly & efficient, an absolute credit to Reeds Rains. If only there were more Hollys in this world. Super grateful for all your help. THANK YOU very much appreciated x
Anita · 21 September 2023
★★★★★ 5/5
TrustpilotThank you Benjamin
Thank you Benjamin for being so understanding and supporting all this time.Thank to you we have a new lovely home!
Thank · 1 June 2022
★★★★★ 5/5
TrustpilotReeds Rains have been brilliant…
Reeds Rains have been brilliant throughout the process, with a great, friendly and engaged team. They have been fast, efficient and professional - and well feel that we have been supported with good advise along the way. It is a difficult time to sell and I'm glad we had RR behind us. Thank you!
James · 21 September 2023
★★★★★ 5/5
TrustpilotMy house had been on the markets with…
My house had been on the markets with another agent for months. I handed it over to Shannon Varey at reeds rains and it sold in less than 2 weeks ! They were brilliant and always in touch, keeping me up to date with everything. Very pro active .
Stefan · 16 January 2024
★★★★★ 1/5
TrustpilotExtremely ignorant and arrogant never…
Extremely ignorant and arrogant never do ANY repairs to your property even though I was electrocuted and knocked unconscious bare in my I have a heart condition and specifically informed them and requested for the electricity meter which is a faulty second meter put in by the landlord to be fixed some of my jewellery went missing when my flat was inspected without me being present but obviously I can not prove this saying that I think people have the right to know the full truth my rents always paid in front and my flats kept immaculate but they never return calls no ones ever available when you do call always busy or off today it took six days for an email response they won’t send me my previous references supplied to them they lied to my housing officer so I can’t move out the place is full of damp with mushrooms growing on my bathroom walls I am now taking them to court due to being evicted with NO warning due to the hairdressers downstairs not only blasting music threw my floors all day every day at ridiculous unreasonable volumes (I’ve actually provided the council with sound recordings) and it’s not even just in the shops opening times but even on a Sunday and from approximately 7am-11pm the hairdressers response was I’m a business and I can play my music as loud as I want from 7-11 THANKS FOR BEING SO SELF GRATIFYING!!! there regularly filling my bins with brick plaster gloves food wastage and dirty nappies chucking cigarette butts outside my front door for me to clean up they’ve been knocking on my door regularly making false accusations to which after 17 months of getting NO HELP WHAT SO EVER FROM REEDS RAINS I finally confronted the woman from there whom then tried to have me arrested for malicious acts against a business knowing full well my problem was actually HER!!! The police then went back to warn these people to keep the volume lowered as I obviously had proof and advised me if it continues I’m to ring him and he will attend reduce the volume and put a formal complaint in to the council on my behalf to which they then went behind my back and clearly lied to my landlady who actually owns that property too even though reeds rains deny any acknowledgement of this and refused to contact her on my behalf also the previous tenants son actually visited my property after his elderly mother was evicted for the same reasons ive been served notice he informed me of the problems I would endure with this company if I complained well I guess he wasn’t lying out of bitterness after all my recommendation is to AVOID THIS MONEY GRABBING ESTATE AGENTS AT ALL COSTS!!!! They certainly do not care about there tenants and no more use than an ice cream in a hundred degree oven 🙈🙈🙈
Sara · 12 September 2019
★★★★★ 5/5
TrustpilotGreat!
Great support and communication from Reeds Rains Ossett branch. Daniel Field and Dan Marsden made the process of buying much easier. Thank you for all your help.
Mrs · 26 March 2021
★★★★★ 1/5
TrustpilotAbsolute shambles of a company
Absolute shambles of a company, don’t stick to their contractual obligations, forget to do things, don’t reply to emails. Overall very poor service. I’ve never written a Trustpilot review before but in this case I feel compelled to. Over £800 tenant deposit still outstanding with lame excuses from reeds rains that it’s effectively “not their problem”. Landlords do not use this company.
Andy · 21 January 2023
★★★★★ 5/5
TrustpilotAbigail Volynchook is excellent
Abigail Volynchook is excellent. She is extremely helpful, reply to email immediately and found us a new tenant very quickly in this difficult time. Thank you Abigail.
Nava · 20 March 2021
★★★★★ 5/5
TrustpilotReeds reins Chesterfield are superb
Reeds reins Chesterfield are superb, friendly professional and excellent communication. Thank you Miranda and Amelia for completing the sale of our house and getting a great price.
Claire · 12 March 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
