Trusted Agent profile · Doncaster
★★★★★
2,051 reviews across 2 platforms
13A Priory Place, Doncaster, DN1 1BL, DN1 1BL
Reeds Rains's office in Doncaster, at 13A Priory Place, is rated 3.7 out of 5 across 2,051 reviews on two platforms, including 35 Google reviews rated 4.3.
Every review we hold for the Doncaster office, from every platform, shown as written. First names only.
1/5
TrustpilotAwful Terrible company
Please do not use this company especially the Macclesfield office. Here’s why.1. Awful service throughout 18 months2. Lied to in numerous occasions 3. Consistently ignored 4. Complaints process a joke and waste of time5. If I ran my company like this we would get our license removed AVOID at all costs
Hi William, I'm really sorry this has been your experience and to read your feedback. I'll pick this up with the branch.
2/5
TrustpilotWe found the service really poor and…
We found the service really poor and had to demand that our offer is put to the vendor to the branch manger in the Rothwell office. It has put us off selling our house with them and will now be using another estate agent who offered more support and guidance. Seems they are only motivated by their commissions
Hi Matthew, I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Your offer was put forward to the vendor as all offers we received for the property were, unfortunately, on this occasion, the vendor decided to go with another buyer who was able to proceed. We wish you the best of luck with your house endeavours in the future. Kind regards,Reeds Rains - Rothwell
5/5
TrustpilotReeds Rains have been very helpful
5/5
TrustpilotMorley Branch - Excellent Service
All staff Michael, Michelle and Cairn were fantastic. Really helpful, friendly and supportive. They definitely went the extra mile to help. Very attentive.
1/5
TrustpilotCouldn't give me a clear answer on the…
Couldn't give me a clear answer on the fee's they charge to sell a house, and tried to bamboozle me with all different ideas of fee's and would not explain any of them unless I was ready to sell right now.
Hi Richard,Sorry to read your review. I have requested for more information, this will come from Trustpilot. Thanks,Reeds Rains
5/5
TrustpilotReads Rains Macclesfield
Excellent service very impressed with Sue and all the staff. Everyone went above and beyond.Attention to detail was second to none.Throughout the whole process Sue made me feel relaxed and I was always fully informed .I would highly recommend Reeds Rains Macclesfield
4/5
TrustpilotA buyer found but communication not as good as usual
i wasn't kept informed of the viewings and feed backs until i chased (perhaps as Reeds Rains know me, i'm beginning to be taken for granted a little) but when i've made calls to the office they were always polite, professional and courteous and answered my questions. a buyer was found for my property in 4 or 5 weeks at a lower end price but the main objective was acheived and i'd use them again.
5/5
TrustpilotVery professional got me a buyer…
Very professional got me a buyer quickly and guided me through the whole process very happy with the service
We're thrilled to hear about your positive experience! It's wonderful to know that you were happy with the service and guidance provided. We strive to make the process as smooth and efficient as possible for our clients.
5/5
TrustpilotDenise was most helpful
Denise was most helpful as were all staff at Rothwell branch very good all round service.
Hello Karen - Thank you for your review, we will be sure to pass on the good words to the team at our Rothwell branch.Many thanks,Reeds Rains
1/5
Trustpilotunprofessional and dangerous
I would recommend you don't rent from this company for a number of reasons:1) Fire safety: I place this at the top as the most serious. My apartment had damaged fire detectors that I made Reed Rains aware of. This was ignored for over half a year. As well as this the batteries were 8 years out of date indicating that safety checks are not in place or followed.2) Communication: Any times during or after my tenancy I required information in often simple matters it took weeks for a reply. Often this reply was to place responsibility at another of their colleagues or did not answer the original question.3) Behaviour: Many of the employees I have had the misfortune of having dealt with have been quite passive aggressive and unprofessional. It gives the feeling that you are just an inconvenience for them. 4) Deposit: This inevitable ties in with the previous two points, over two months past my leaving date and I am still waiting on the return of my deposit. This is due to the previously mentioned communication and behaviour issues I've encountered. Whenever I've asked for any evidence to back any claims it is met with a long wait and an inadequate and often as mentioned passive aggressive reply.I'd much rather not have to write a review but feel it is important to hopefully steer a potential victim away from this company.
5/5
GoogleWe have just sold and bought properties using reeds rains, they gave us an excellent service, kept in good communication with us throughout the whole process and helped us with a smooth transition as possible during lockdown. Chris and Pam were brilliant, would definitely recommend.
5/5
TrustpilotGood service
Very friendly staff who responded quickly to any enquiry. Staff are also very knowledgable about the buying/selling process.
We appreciate your kind words about our staff. We strive to provide excellent customer service and are pleased to hear you found our team friendly, responsive, and knowledgeable.
5/5
TrustpilotBamber Bridge were phenomnal
Bamber Bridge branch were simply phenomenal in their service and I cannot give them enough credit for the help and support they gave me right through the entire sales process. Alison in particular was simply epic, she had the answers and was chasing the chain up to get it exchanged as soon as possible. Alison took so much stress out of the situation it just proves to me that not all hero wear capes she was brilliant! Thank you again everyone at the branch you are amazing!!!!
5/5
TrustpilotAbsolutely incredible customer service…
Absolutely incredible customer service from the Bamber Bridge branch and Alison was amazing! It was not an easy house sale and she definitely went above and beyond for us! Brilliant team and would highly recommend. Thank-you!
1/5
TrustpilotPreston staff rude/unhelpful/thieves
Preston staff rude and unhelpful. The letting agent rips you off or takes ages getting your deposit back. Disgusting branch and should be held to account for helping landlords steal your money.
Hi Lisa,Sorry this has been your experience with Reeds Rains - we would like to investigate this matter further for you. We will send you a request for more information, this will come directly via Trustpilot.Regards,Reeds Rains
5/5
TrustpilotWe found Jasmine to be very helpful and…
We found Jasmine to be very helpful and polite. Nothing seemed to be too much trouble for her.
2/5
TrustpilotNot impressed with them
Not impressed with them I find the reaction for booking a valuation lacks ......its very mechanical even though they offer a free valuation ( only if you are selling NOW ) they come across arrogant and not wanting to offer a service that would reflect what you are selling They miss the point. We are the client and they earn from the sale but they come across as they were in the 80's. Poor service Use another agent is my advice
1/5
TrustpilotCompletely unprofessional
Completely unprofessional, have no idea how to deal with foreigners coming to the UK for the first time for work, generic responses just to get you off, not thinking how it could affect their business in the long run. Such a shame for them for losing a loyal tenant. Guess I dodged a bullet by signing up with another agency.
Hi Tian,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotOne word
One word - FANTASTIC!
5/5
TrustpilotSuperb service
Superb service. Thank you to Janet and Roy for helping us get our mega chain across the line in time. Such a difficult task dealing with numerous obstacles but they truly delivered. Would absolutely recommend Reeds Rains Chorley!! Thanks again.
5/5
TrustpilotMy experience with reed rains was…outstanding
My experience with reed rains was extremely positive. Karis and Sarah kept me in the loop every step of the way. In the day of completion we had a hard time but Karis helped us through it all. I am very thankful for what they have done
5/5
TrustpilotA really great small friendly team
A really great small friendly team, keep you informed and updated, helpful and very pleasant to chat with...
5/5
Trustpilot5* Service
We have had a positive experience selling our property with Reeds Rains Pemberton. Janet was with us every step of the way and has been amazing, we cannot thank her enough. I would highly recommend Reeds Rains if you are looking to buy or sell property.
5/5
TrustpilotElliot from the Morley Branch was…
Elliot from the Morley Branch was amazing professional and helpful through every step of the tenancy. He worked hard to get the tenancy through within an agreed timeframe.
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