Highfield Property Management reviews

★★★★★ 5/5

Google

5 Star 🌟🌟🌟🌟🌟 Since my very first contact with Celia at Highfield Property Management, I have had an extremely supportive and informative experience during my re-location journey. Celia has been incredibly professional, friendly, and efficient from the very start. The viewing was arranged quickly, all my questions were answered clearly, and communication has been excellent, with any questions or queries being resolved with efficiency and genuine care. Thank you so much Celia 🙏

Emma · 16 October 2025

★★★★★ 1/5

Google

Terrible customer service, before we moved in mold was painted over (including silicone) and started coming out shortly after. We were fighting it for over a year and when letting agency know we were told to put dehumidifiers in rooms with mold and keep heating on and windows open. This obviously didn't sort out the issue but they refused to do anything. Also radiators were painted with normal paint that was not heat resistant and started peeling as soon as we turned heating on for the first time. Garden door was too small for the frame it was installed in and there was about 1cm gap on top of it - when reported nothing was done about it Kitchen floor was old and had a big whole into the ground which was covered with a floor mat. We reported it and sent pictures. We were told "it's not that bad" and had to replace out of our own pocket as it was absolutely terrible. I don't know how other properties are but our property was awful and landlord wasn't helpful

Kacper · 9 April 2026

★★★★★ 5/5

Google

I’ve had a spectacular viewing with Paul . Every part off the property was showed and explained marvellously Paul was very lovely calm and well spoken had a lot of time to answer questions and make you feel safe and welcome in a property you was viewing. I was very thankful for your time in showing me around, thank you very much

Natalia · 27 February 2025

★★★★★ 5/5

Google

I cannot recommend Highfield properties enough. They have managed my rental account for the last year and were always very thorough and professional. Celia was always on the ball about dates for things to be done and ensured a smooth relationship between tenant and landlord. Thank you. I wouldn't have been able to start renting my property without your help!

Vanessa · 15 March 2025

★★★★★ 5/5

Google

Highfield Property Management are so professional and caring Company. Nothing was too much trouble. Celia has been so helpful and was really kind during a very stressful time.

Tina · 20 March 2025

★★★★★ 5/5

Google

Paul and Celia were amazing! Viewed a property with Paul, was very helpful and friendly. Great asset to the team :)

Tabitha · 22 March 2025

★★★★★ 1/5

Google

Horrible agency. We went for a viewing on 29/10 and decided to rent the house which we have informed Lydia about on 30/10. Several phone calls later we have still not received any reply to our original email (22 NOVEMBER now) Absolutely no respect to people. In the meantime we applied through another agency, got approved and referenced in 2 days and are moving in within a week from the original viewing. I can’t even think how would management with Lydia look like! Avoid if you can!

Joanna · 12 June 2023

★★★★★ 5/5

Google

Had the pleasure of a flat via Highfield for last five years, Celia and Alan have been amazing throughout my time.

Stuart · 16 October 2025

★★★★★ 5/5

Google

I would like to thank Highfield Property Management for making my 8 year 5 month tenancy a very happy one. The staff at Highfield are all very respectful and understanding their clients needs, very helpful when dealing with any enquiry you may have. Quick to respond if you have a problem or repair, great level of communication. The landlord was a great chap and always accomadated me with my requests for improvements. Myself and my Grandchildren felt very happy to call it our home and we were all sad to leave but we needed a larger property. Bond was returned within 3 days without any hassle and Highfield I may drop by for a coffee.

Janet · 13 June 2019

★★★★★ 5/5

Google

Great experience dealing with these for around 7 years

Liam · 17 December 2025

★★★★★ 1/5

Google

They don't even deserve the one star! We moved in to one of their properties July of last year and had nothing but trouble! If we rang to report a problem we got nothing but attitude the house was falling apart and was so cold that we had to put gloves on our 3year old at bed time. When it came to moving out we was expected to show people around our selves. I went to sign the house back over and didn't have to sign anything... (don't get how that works?) and got told I not to go around the house to do the check with him and have now been told we have basically destroyed the house so that we don't get the bond back! The staff are rude I have never had to deal with more disrespectful people. Stay well away!

Fern · 12 June 2020

★★★★★ 1/5

Google

They don't even deserve the one star! We moved in to one of their properties July of last year and had nothing but trouble! If we rang to report a problem we got nothing but attitude the house was falling apart and was so cold that we had to put gloves on our 3year old at bed time. When it came to moving out we was expected to show people around our selves. I went to sign the house back over and didn't have to sign anything... (don't get how that works?) and got told I not to go around the house to do the check with him and have now been told we have basically destroyed the house so that we don't get the bond back! The staff are rude I have never had to deal with more disrespectful people. Stay well away!

Fern · 13 December 2019

★★★★★ 5/5

Google

I had a property managed by Highfield for more than good few years who are very professional and helpful and dealt all every problems or issues smoothly. They are very quick to responses of any of my questions either by mail or phone. …

Padam · 16 April 2024

★★★★★ 5/5

Google

Highfield Property Management is a very good housing company i can recommend. Their staff have good work ethics, very polite and attend to concerns with their properties from tenants. I have no single regret renting from them.

Adeleke · 17 August 2025

★★★★★ 1/5

Google

I'm a professional landlord. These guys are absolute crooks, don't let them manage your property and especially collect the rent or deal with deposit schemes. You will lose out especially if you try and leave them. They will hold on for dear life and it will be very costly as they hold all the cards and become completely evasive and non-responsive. Trust a responsible agent with better morales. Good luck and all the best!

Sanjeev · 13 June 2019

★★★★★ 5/5

Google

Absolutely lovely staff especially celia who is so kind and nothing is never too much and would definitely recommend Highfield property to anyone thanks again

Dean · 15 November 2024

★★★★★ 5/5

Google

What a brilliant estate agent if there was a problem the property you rented it was sorted as soon as possible nothing was to much trouble highly recommend Highfield propertys

Melanie · 12 August 2024

★★★★★ 5/5

Google

It was lovely experience from the start . Wonderful people at the office .

Andrej · 31 December 2025

★★★★★ 5/5

Google

Went into enquire a bout a property and was greeted by a lovely lady call Celia, she was most helpful and nothing wad to much trouble

Susan · 16 April 2024

★★★★★ 1/5

Google

Absolutely terrible. my other half and me booked a viewing at a property for yesterday and when we arrived there where kids running round the yard with half a dozen teenagers sat out front drinking. The estate agent didn't even show and still they have still not received a phone call.

Elliott · 12 June 2020

★★★★★ 1/5

Google

Do not recommend this agency unless you want to speak to rude people who hang up on you, specifically Cecilia. I just called to get advice on the lettings/referencing process and she was sooo rude, every time I asked a question, it felt …

Kelly · 16 April 2024

★★★★★ 5/5

Google

Absolutely brilliant customer service and help and quick process lovely lady Celia who helped me through it all and was very accommodating to my circumstance.

Katlin · 12 June 2023

★★★★★ 5/5

Google

I have dealt with this agent recently and they are very professional and prompt in answering queries. I dealt with all the staff members who are polite, knowledgeable and really go the extra mile. When I thought I was asking too many …

Katie · 16 April 2024

★★★★★ 1/5

Yell

Do not use . Absolutely appalling

Absolutely disgusting. Oven broke and the company said on the maintenance section of the properly file that someone would be out today to fix it. Rang the company to check a time and the company weren’t even open today. Rang the agency back and told them they weren’t open but they had told us we were having someone out today and that my 2 9month old couldn’t eat any solids and the response I got was “you have a hob and a microwave”. Never been so appalled in my life. The agent who told me this information was LOUISE

JoeG-112 · 5 December 2018