Harron Homes Doncaster reviews

★★★★★ 1/5

Trustpilot

The Grange - Shireoaks : Warts and all..

Say Blackstone Drive to anyone of Harron’s North Midlands team and they should know all too well how much of a disaster their end of 2020 was.What should have been a dream home move and dream Christmas was marred by a house that was incomplete, rushed and signed off with an absolute disregard for quality and care about the product they were producing.We were rushed through the buying phase because the previous sale had fallen through, so had all of 1 day to choose all of our spec. There was no extras list so we had no idea what was and wasn't available. We weren’t asked about electrics so had to make a point of requesting where we wanted things, only to then not be invited to a pre-plaster inspection and left with light fittings and sockets in places we wouldn’t have chosen.It has taken 6 months to get anywhere with them to finally organise and start arranging works, but through all that, we’ve suffered site managers making promises and then disappearing, process and documentation not followed, and a “Customer Care” team that either make excuses or more often, do not respond at all. You will likely receive no documented list of what has been agreed to, no timeline, and no commitment whatsoever in the written word.It has been, and will be a fight to get anywhere. I could have taken a holiday in the Maldives with my loss of earnings from dealing with this company over the last 6 months..We were left with a Garage that had not been finished and cleaned which was unusable upon moving in and a Red Bull can left in our gutter outside our bedroom window (it took five and a half months to get rectified despite both being identified on the day we moved in on 18th December 2020). Neither of which were impacted at all by Harron’s favourite excuse of how hard things have been with Covid-19. Which is interesting because their build schedule certainly hasn’t slowed, they’re throwing them up at the same rate regardless with multiple contractors in the same property even when the same restrictions were in place that prevented them from coming into our home.Add to that a list of over a 100 things, including a lawn about as level as the Peak District, a block paved drive that doesn’t flow into the drain, which is also co-incidentally blocked by rubble and screws, damaged Velux window frames, scratched glass and some of the shoddiest plaster and paintwork you’ll find.Don’t get me wrong, the layout of the house is great, that’s what sold it, and the construction I’ve had verified by a third party to confirm that it’s well enough built, but the amount of stress and effort it’s taken to get this far, for something you’ve already paid for, is just unbelievable.Would I ever buy another house from Harron Homes. No.One in a number of very un-happy residents.

Andrew · 21 June 2021

★★★★★ 5/5

Trustpilot

Julia at The Grange has been amazing

Julia at The Grange has been amazing. Great communication from the start, so helpful and understanding all the way through to reserving our new home, patient during the choosing of our options. Our 2 boys loved her home cooked brownies whilst Julia dealt with us in the office. Julia genuinely cared and looked after us and helped us buy our dream home for which we are truly grateful, thank you Julia

Gemma · 2 October 2022

★★★★★ 2/5

Trustpilot

Honest review-

I have been moved into my new build home over a month now when I moved in I had an open man whole on the front and have been chasing this up with the developer due to near misses with people coming to visit me as it is on the road at the side of my drive, after explaining this to the builder countless times and even showing them yesterday they still have not even put a safety barrier or anything around it, yesterday my work colleague had to be towed out the whole creating damage to his care (I wish I could upload pictures it’s appalling) I also have mould that has not been sorted growing under my stairs that is apparently “normal” after speaking to neighbours it seems that stuff just doesn’t get sorted on the site and a lot of people are have the same if not worse issues. It is tiring I love the house but do not feel the customer service is at its best! When I brought the house I was meant to get updates throughout the process however very often it was me chasing these up the only time I got updates was when a nice lady was in the office she actually range me when she was on site but she was only there every now and then. When I moved in I had a Snager which is my right I was told by the developer that they wouldn’t except these reports and I had to do it myself however I feel this is to scare people into not getting one as even though the snager did put some petty things down he pointed out things we would not know like the boiler not being fire safe, cracked tiles on the roof, guttering not secure, outside stop tap compact with dirt etc. If there was nothing wrong with the house then there would be only minor things on the list so why not take the list it points out things that they have done wrong and need to rectify!!! The actual site workers like builders etc are lovely and I can not fault them but I do feel the work man ship for such an expensive house and what is meant to be a 5* developer is shoddy to be frank I understand things are not going to be perfect but some things just look like they have been done by a cowboy. Neil has been very good and did actually tell site to fix the man whole on the front and this had a temp fix but was never secured properly and now the ground has Collapsed around it and is no way secure. Neil also agreed with me on works to be done and was very professional. I do feel I have been deceived a little as when I moved in the fence was not secure on one side I thought this had been rectified when in actual fact they had just put a bit of wood on the other side to keep it up and now I’m back to my fence not being secure after they removed the wood so now Iv got to report this again. They have started to come to do some things but when some workers have come they have not always realised what needs doing and are unable to compete works also I had a gentleman say he was going to fix my guttering and clean it out he went on the back then left? So I don’t think this has been done the whole process has not been easy nor simple as it should be I feel I’m battling with the developer and it is honestly tiring I shouldn’t have to chase these thing someone should be ringing me giving me updates. I was also told that I should be able to have WIFI about 2 weeks after moving in I have had to chase this with open reach and they have been updating me every week and every time it’s the same they are waiting for the developer to complete these works even though these should of been done a month ago so who knows when I’ll be able to actually have WiFi in my new home. It seems whenever they do anything that you would just expect from them they want a review so I will be honestly reviewing the process now every week on here. I understand these issues may not be top on their priory list because they are still building but part of buying a new build is customer service and when you buy one of these homes very often you do it for Convenience so you can just move in not to be stressed and wishing you’d brought with someone else.

Georgina · 20 May 2021

★★★★★ 5/5

Trustpilot

Part exchange experience- Highfield Manor

We are currently in the process of buying a house at Highfield Manor in Fixby and Jane has been fantastic throughout, answering our many many questions and making sure the process goes smoothly. We are part exchanging our house and Jane has guided us through the process, ensuring we had all the information we needed.We are looking forward to moving into our new home hopefully next month.

Vicki · 11 February 2023

★★★★★ 5/5

Trustpilot

Foresters View- Crich:

Foresters View- Crich:Wow, what can we say. We don't know what we love more...our new home or Ann Lawler, our sales executive! We dropped in and spoke to Ann where she let us look around the show homes and took us around the estate a few weeks ago. We loved the builds and knew we wanted to buy. Ann was not pushy at all and listened to our needs. Ann has a wonderful demeanor and a bubble personality in which she is captivating. She certainly knows her stuff, whether that be the different styles of houses and the names of every carpet, tile and kitchen design! Ann knows hers customers well and has an excellent rapport with them, which we gathered by speaking to a number of people on the estate, who could only say positive things about Ann and their experience. Ann is an excellent sales executive and also a credit to Harron Homes. She has gone above and beyond to meet our needs and we have felt extremely supported through the start of our buying process. What an excellent ambassador for Harron Homes! Thank you Ann. You made it happen! Can't wait until you call us to pick up the keys!!! Sarah and Lyndsey xx

Miss · 16 May 2021

★★★★★ 1/5

Trustpilot

Forest Reach :Don’t just take my word for it!!!!

This review is a balanced honest review based on our journey from start to finish with Harron homes. We went to the show home last March 2020 and viewed the show home and available plots. We decided on a plot to be finished on time with the help to buy changes. Were told our first plot wouldn’t be ready but our second choice would be. However Harron would never contact even though we paid a £250 deposit to secure our second plot choice. Heard nothing for 3 months and then was told they had sold our plot we had secured with a paid deposit ????? That’s just the start of the incompetence and horrendous journey. We secured another plot and the buying experience was rushed. We had 1 day to choose our choices felt rushed and was no personal customer service. Made our rushed choices and the property was being built. NoInvite to visit the property we ended up having to go in early a week before to see what the finished result was. Well ....... the back fence was smashed in and all over the garden completely damaged. The grass was poorly put down flooded and no flood protection was put in place. Imagine going to see your dream home and the fence is smashed all over your new garden. This was the best one Harron ( proven with photographs) lied and said a contractor had accidentally hit the fence with a digger. Couldn’t make it up. Entered the property the contractor had fitted in the living room windows sills and did further wood work on a fresh new laid carpet with no cover and left the wood shavings and mess on a brand newCarpet. Photographs to prove this. Why lay a new carpet and do work on that carpet without a cover unbelievable. The paint work shocking looked like a three year old has painted it and that’s a insult to a three year old horrendous. Harron agreed and got another painter in to apparently re paint the house. A 4 bedroom house re painted and glossed within 8 hours and one person on the job. Guess what looked worse than it did before shock horror on that one. We moved in with no choice and have had over 30 snags still not completed. Apparently it’s company policy that trades can’t enter due to COVID restrictions? Can you explain under what law or guidance under the Coronavirus Act prevents you from completing this ?? You won’t because it doesn’t exist. It’s a last minute made up policy to cover the fact they can’t be bothered to complete the work. As per another review our garden was flooded poorly laid no drainage and up to £1800 on re landscaping the garden with another £600 to pay to sort the mess Harron left. We all can’t be wrong the list of issues I could go on and on. Below is a flavour of what to expect from the award winning home makers.1. Front door still broken lock doesn’t work door doesn’t shut and hasn’t been fitted correctly 2. Poor paint work ( to suggest that we had a full repaint before we entered the property) all you did is attempt to rectify a problem that shouldn’t have been there so how is this a bonus as Chris is suggesting that we had a re paint. The re paint is of a poor standard and hardly better than before. The doorframes are peeling the living room door is peeling the glossing is of a poor standard the back door is a mess. If that’s your standard for painting then I suppose that’s your standard ? 3. Bath doesn’t retain water and broke 4. Kitchen cupboards damaged 5. The shower in the en suite is blocked ( and yes we took the picture with the plug out ) so Chris suggesting it’s a minor block it isn’t 6. Painting where the leak was hasn’t been re paintedWhen I challenged this with the assistant site manager Harron Promised he wouldn’t Email us again then he decided to email us against the wishes of his boss and sent a rude email saying he was glad he never had to contact us again. No apologies from Harron but to have an employee of Harron email you and say in a childish tone “ glad i have to never contact you again “ This is a customer who has spent over £250,000 not 10 quid on a jumper from Tesco My advice buy a older property use the government 95% scheme if you need to and avoid Harron Homes. Just read the reviews the 4 1 star review this year on trust pilot we all can’t be wrong. Just waiting for the cut and paste replyHi Stuart and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously.Please contact the site team or North Midlands customer services in the first instance to discuss any issues you may be experiencing directly. Waiting for the cut and paste reply as above guess what already contacted your north midlands customer service team who took 3 weeks to reply apologised and sorted nothing

Stuart · 15 May 2021

★★★★★ 4/5

Trustpilot

Michelle was a huge part of the great…

Michelle was a huge part of the great service we received from start to finish through the Thoresby Vale development. Later in the handover we also had support from Meryll. The site have been fairly responsive to snags and Niall ensures he does his best to keep site clear and tidy whilst construction continues.

Laura · 21 January 2024

★★★★★ 5/5

Trustpilot

Harron Home - Foresters View, Crich

As a family we couldn’t fault Harron Homes and the experience we have received. We moved into our new build a couple of months ago and the whole process, since securing the house back in October has been faultless. We could not have asked for more out of Ann, our sales rep - she has gone above and beyond at every stage of the process even until recently supplying suggestions about slight issues we may have. (She even supplied our kids chocolate at Easter and is always on hand with an extra snack for our eldest whenever we pop by!). Both Paul and Wayne, our site managers have been easily approachable and have corrected any minor issue we have found thus far on the property. We were hesitant about purchasing at first due to the bad press you may have heard, but we know none of it. Very impressed, keep up the good work guys!

Matt · 24 April 2021

★★★★★ 1/5

Trustpilot

This is my fourth review with no response

This is my fourth review. Since my last review on 8th March, Ive chased weekly and despite being told that my major snagging items would be addressed, I’ve still not being given any update on when these works will be commencing. These were first reported on 5th September 2020 and have been chased weekly ever since. And before Harron respond asking for more info,l claiming they have no info, it’s plot 29 High banks.

Trichardw · 20 April 2022

★★★★★ 5/5

Trustpilot

I had a fantastic experience with Penny…

I had a fantastic experience with Penny at Harron Homes. Her knowledge of properties in Retford was impressive, and she provided thorough information about the houses provided us online information about houses we were looking to buy. Penny's expertise made the entire process smooth and enjoyable. Highly recommend her service and welcoming approach.

T · 3 February 2024

★★★★★ 5/5

Trustpilot

Purchase our of Harron Home

Purchased our beautiful Windsor home in October 2021. The team from sales right through to the guys building the houses everyone has been great and very helpful. 100% happy. Snags yes of course we had some but they have been dealt with and we are very satisfied with the quality of the build and the entire experience of buying our Harron Home.Thank you Best decision we ever made

Ian · 15 December 2022

★★★★★ 5/5

Trustpilot

Very very happy buyers here

Very very happy buyers here! We just moved into our second home with Harron; after moving into the first one 18 months ago, we wanted a much bigger one and secured it much to our satisfaction since the latest purchase ran into some dificulties which went up to the Sales Director, Nathalie, who got on the phone a Sunday evening to reassure us the company will do everything the can to help us secure our dream house and they did just that. The house is sublime and we trust Harron will address, in due course, our concerns and snaggings as the house was delivered only 3 weeks ago. It won't be easy under lockdown but they have shown we can trust in their commitment to furfil their contractual responsibilities and beyond.A house buy can be a daunting experience but the 2 we had with Harron were exceptional thanks to the ladies at the Sales office in Sandlands Park, Nottingham, especially Aisa Hanncok, Rachel Davies including Nikki (previously). These ladies are "stars" in the service they provide and are so supportive in doing it. Site manager Adam Booth and his assistant John are always available to listen and assist where and whenever called upon.I've already recommended Harron Homes houses and services and will continue to do so.Mighty thanks ladies, all the way to the top :)From a very satisfied family owner of a Warkworth.Rubin, Esther and the kids

Brohka · 21 March 2021

★★★★★ 1/5

Trustpilot

The chaos and misery continues on the…

The chaos and misery continues on the site at Killinghall , Drains being dug up never worked properly and puluting a stream over a field away with sewage..public footpath flooded as they basically laid crush and run with no drainage the do called nature walk has grass unusable and nearly all the trees dead. Harron are a disgrace should not be allowed to build .

Andrew · 8 May 2026

★★★★★ 5/5

Trustpilot

Smooth and easy experience

Excellent experience so far in our journey buying our first homes at the Thorpe Meadows development. Jeanett has been very helpful throughout the process, from reservation, to selecting our options and helping with the paperwork. Good communication throughout, including the opportunity to meet with the site manager and view the plot before completion. All questions have been answered in a timely fashion, and overall the experience has been smooth. Thanks!

Luke · 18 September 2022

★★★★★ 5/5

Trustpilot

We reserved our house with Sharon on…

We reserved our house with Sharon on 1st March 2020 just before the first lockdown. Sharon could not do enough for us and was very supportive and reassuring every step of the way, throughout the whole process. Nothing was to much trouble or a silly question. Paul, the site manager was very knowledgable when we did our home demo and answered all of our questions. He was on hand to show and tell us anything we needed to know. We completed in July 2020 in the middle of the pandemic and it couldn’t have gone any smoother!! It went like a dream. We picked the keys up after lunch and were greeted with a lovely hamper and card from site. This was a lovely touch!! Sharon is a credit to the company and deserves to be recognised for her customer care, knowledge and commitment to her job. I would 100% recommend Harron to any potential buyer!!Since completing, Scott has taken over the site. The whole team on site are very courteous towards residents and are always very friendly.

Charlotte · 1 March 2021

★★★★★ 5/5

Trustpilot

So impressed by the staff at Brierley…

So impressed by the staff at Brierley Heath particularly Julie and Karen. They have been so supportive and absolutely down to earth, any little stress we have had as first time buyers, potentially owning our own harron home in august, they have managed to handle this and make us feel more relaxed. Not only that, we have searched far and wide for a house we want, and these homes are stunning! They have everything we want & more! Thanks guys!

Pamela · 1 March 2021

★★★★★ 5/5

Trustpilot

Our Dream home.

Moved in to our dream home on Friday (plot 185). It is absolutely beautiful. We couldn’t be happier. Aisa and Rachael were brilliant through the whole process, they went above and beyond to answer all our questions and queries! And site manager John has been really helpful and friendly, anytime we have contacting him he has always been really prompt with his replies. Up to yet we have had a fabulous experience with Harron Homes (Sandlands Park, Hucknall). We are bound to have a few snags, but I have every faith that John and the team will resolve these for us.

Coral · 28 February 2021

★★★★★ 5/5

Trustpilot

Thanks to Sharon and Paul

Thanks to Sharon and Paul, we had everything sorted for our new home in Grassmoor in five weeks.We started our application in mid November 2020 and moved into the new home on Dec 18th and celebrated xmas in style in our new home. These two dedicated Harron Homes employees really helped us and made the whole process much easier and smooth, they were really helpful to us and their great service is really appreciated.Thanks to Harron Homes, we now have a place we call ours and its beautiful!

Tonderai · 22 February 2021

★★★★★ 5/5

Trustpilot

Forest Reach -

Since the ordering our new home back in October, Alastair has been an excellent adviser and a pleasure to work with. This was then added to, with Sylvia joining the team.From offering a very good move in package, along with being there for all enquires, we couldn’t ask for more.Whilst we cannot plan for bad weather/ effects of CoVid, hoping the next few months go as smooth, for a move in date as originally planned.Thank you to you both :)

Gary · 21 February 2021

★★★★★ 5/5

Trustpilot

Thank you

My fiance and I attended our appointment today at shipley lakeside. We was greeted by the fabulous Charlotte & the whole experience was just wonderful from start to finish. Charlotte was amazing, very helpful and gave us all of the information we could possibly need to turn our dreams into reality. The show homes that we got to look around made us fall in love with this place even more.Thankyou Charlotte.Ashley & Tonya

Ashley · 30 April 2022

★★★★★ 5/5

Trustpilot

Great service. Happy customers

We recently purchased from Harron Homes, utilising the brilliant part exchange scheme they offer. This meant we were able to stay in our old home whilst waiting for our new home to be built. With everything that happened last year this was perfect. Throughout the whole process the sales team at York Vale Gardens were excellent in keeping us up to date and offered us regular visits to the site to see the process of our house being built. We were able to add a range of upgrades to our house on top of the already nice options they offer as standard. Once we moved in the site manager was excellent in fixing the few snags we had. He also made regular trips to check everything is fine.

Mr · 10 February 2021

★★★★★ 1/5

Trustpilot

No customer service, concerning issues and zero transparency

In the days before completion we were offered a very quick demo of our house with the site manager. The house was still incomplete and dirty. We were told the house would be deep cleaned within the week and snags attended to with follow up visits booked in. When we moved in, any customer service essentially fell off a cliff edge. The quality of the finish of our house is extremely poor and it was never cleaned. It is so clear the completion of our house was rushed to meet an organisational deadline. This was made worse by the immense pressure put on us by Harron Homes to complete before Christmas. Our back garden is littered with debris and a scaffolding plank. There is paint on the floor, doors, sockets and windows throughout our home. There was still dust from where holes had been drilled! Our growing snag list includes shoddy paint and plaster work throughout, missing and cracked tiles, skirting boards coming away, fault plug sockets, doors that don't shut, to name a few things. Incredibly poor craftsmanship. Regarding the cleaning and snagging, we have since learnt that Harron Homes were aware, long before we were told this, that these would not take place due to restrictions regarding COVID-19. We are well aware of the risks associated with tradesman entering people's homes at this time and appreciate why this is not possible. However, what is not acceptable, is being lied to about this to put pressure on us to complete our move and make sure we didn't back out. Following our move, we have also uncovered necessary works to ensure proper drainage and subsequently the internet connection had not been approved or even started! This has led to unknown delays of now months on from moving in. Very limited communication only following a lot of effort on our part. There has been zero transparency about this and very worrying about how these homes were signed off in the first place. There is no other way to describe this other than having been purposefully misled and lied to which makes us wonder what Harron Homes are hiding. We have tried to raise a complaint at every opportunity which has not been addressed. What is deeply concerning on all accounts, is the level of deceit and lack of openness and transparency. The impact of this is that we have lost all faith in Harron Homes and their ability to resolve these issues at a local level. The responses we have received to these concerns so far have been woefully inadequate, and the bits of paper we keep getting through the door with 'updates' (further delays), addressed to the homeowner, is not an acceptable customer service strategy. Nor is sending unhappy customers you have not taken the time to speak with, a customer satisfaction survey! I imagine your customer care team may want to get in touch - We have already raised one informal complaint, a formal complaint and rang and asked someone to contact me and I have not yet heard from anyone.UPADATE - I have provided Harron Homes the information they need to demonstrate I am a genuine customer. Please see that any reputable organization would not begin their response with trying to put doubt in readers minds as to the genuineness of a complaint, they really do start as they mean to go on.

Sophie · 3 February 2021

★★★★★ 1/5

Trustpilot

Beautiful Homes with a catch

Review Altered - Initially, we had a great experience, the sales team were very helpful and did whatever they could to help us get in. The house itself (when it gets finished) will be lovely but after completion the story changes completely.After Moving in to what we thought was going to be (an ought to be) a perfect new build is finished to a standard that you would expect a child to do. Paint is everywhere; the floor, on the doors, the kitchen cupboards the tiles and the sockets the sockets. The plaster work is sloppy at best with gouges in the walls and cracks across the ceiling. on top of this there are doors with missing latches, doors that don't fit, doors which have bowed or bubbled and doors without handles. Tiles missing from the bathrooms (both in the shower and from the walls) and leaking sinks The house hadn't even been cleaned before we moved in! We were told on completion that the site manager would get in touch to sort out snags within a few days but they knew several days before that this wouldn't happen and that their management had already made the decision to not allow contractors into homes except for emergency works.On top of problems with the house itself, there are issues with the services. Prior to completion we were told that Openreach hadn't connected up the internet but this would be sorted within a few weeks (2 or 3) but now we're in we have discovered (through our own digging with Openreach) that the fault was with Harron Homes not laying cables for the internet and they can't give us a date as to when they will do this as they haven't even got planning permission for where they want to lay them! We were told there wasn't going to be a path put in and had to sign a letter to the NHBC giving our consent to approve the house on the provision that this would be done by the end of January... again, this has not been done and no date can be given as to when it will be.Before completion the communication was excellent but once they got our money it became non-existent. All our chasing gets met with "we don't have an answer but will keep you updated" but the updates never come. There seems to be a culture of get them in and fob them off, letters put through the door on the day they tarmac the road if you get a letter at all.Granted we are in a Global Pandemic and it is difficult if not impossible to get people into the house to rectify this but the fact of the matter is that we have been kept in the dark and lied to. Again this is an altered review as our experience before moving in was excellent but after completion we have been forgotten about. Left in a house with paint everywhere, broken doors, missing tiles, cracked plaster and no internet and no date as to when any of this, let alone all of it, will be resolved. The excitement and joy of our new house has been tarnished by sloppy workmanship and poor communication and we are not alone, all the buyers of first phase homes are in the same position.If you choose to buy one of these properties (as the show homes are lovely) I would be prepared for an uphill struggle to get the minimum of what you pay for or accept your new build will look like its been lived in for years.

Joshua · 26 January 2021

★★★★★ 5/5

Trustpilot

Thoresby Vale Edwinstowe

We have recently completed on the Thoresby Vale site in Edwinstowe. I can fully recommend buying your home from Harron at thoresby vale. As a first time buyer, we had alot of questions and needed alot of guidance / advice but Jo & Michelle have been amazing from start to finish and nothing was to much to ask from reserving to even now we have completed, they really take care and time in understanding your personal situation and even making sure your home is right for when you move in. We missed a couple of appointments but we were consistently contacted and recieved many photos of the progress which was great and made us feel involved still. Then in terms of site, Niall is brilliant in his work and also shows his passion for making sure the homes are right which was a big thing to us, and our snag list (very short / minor bits) he is more than accommodating to sort for us so this is a big relief when buying a new build home. Jo, Michelle and Niall are a true credit to Harron and have really made things amazing for us. Thanks guys!

Nathan · 11 January 2021