1/5
FacebookMISLEADING INFORMATION, RUDE, AGGRESSIVE AND NO ACCOUNTABILITY I have recently purchased a property through Burnett Davies with Easton and I can safely say their involvement was the low point of the entire process. They supplied me with false information on the marketing materials (the inclusion of a dishwasher on the particulars which was not present) and when challenged Alex Eastons attitude was cavalier, passive aggressive and flippant to say the least (you’d expect more attention to detail from a surveyor). I was asked (at a very late stage of the proceedings) if I’d simply like to withdraw (which is a highly questionable stance for an agent to take if you are the client vendor) and then to add insult to injury Bertie emailed me to (and I quote) tell me “The remainder of your chain are becoming increasingly frustrated and agitated (by you)” when the reason for my questions were valid and evidenced and also telling me I should “focus on the progression and momentum of your sale and purchase rather than wasting time on pettiness”. They have in no way shown professionalism or a duty of care to me as a client. This is further evidenced by The Property Ombudsman considering my complaint against them. If you’re considering selling, use someone else. These agents are careless with your biggest asset.
Agent replied · 23 October 2025
Hi Jade Thank you for taking the time to provide such a detailed review. It is disappointing to read your comments, as we feel they do not fairly represent the facts of the transaction. We always act with transparency and integrity, and it is a shame that your recollection differs from the documented sequence of events. We are fully cooperating with The Property Ombudsman regarding your complaint and stand by the professionalism of our team throughout. We encourage prospective clients to read our many five-star reviews, which more accurately reflect the standard of service we deliver. As the only independent, family-run firm of Chartered Surveyors based in Dinas Powys, we take great pride in our reputation. Our continued success as the leading local agency is built on professional conduct, attention to detail and genuine care for our clients. We are proud members of the following professional bodies, ensuring best practice and full compliance with current legislation and industry standards: • Royal Institution of Chartered Surveyors (RICS) • The Property Ombudsman (TPO) • Association of Residential Letting Agents (ARLA) • Rent Smart Wales We genuinely hope you have settled well into your new home and are enjoying life in the village. Regards Alex Easton Chartered Surveyor Burnett Davies with Easton
