Every review we hold for the Dinas Powys office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe lettings team (Ben, Stuart and Ross), I can’t thank you enough for all your support and help in finding a new home to rent for myself and my family. You were all so kind and fantastic. Nothing was ever too much, my questions were always answered and explained promptly.
A particular shout out to Ben, you went above and beyond to ensure that we were able to pick up the keys on the planned move in date, despite this keeping you up till 23:30 the night before! We couldn’t have done it without you… if there was an award for employee of the month, I’d be sure to give it to you :))
Keep it up guys 👌
Ella · 24 July 2026
Agent replied · 21 August 2026
Thank you Ella for your lovely review in such detail - we are delighted to learn of your 5* review and we have let Ross, Ben and Stuart know how happy you are with their assistance. We hope to continue to exceed expectations whilst you enjoy your tenancy.
PS - we don't award an 'employee of the month' but have absolutely given this to Ben for this month at your suggestion :))
★★★★★ 5/5
GoogleExcellent service from Joe Fraser. Honest, informative and extremely helpful throughout the whole process so far. Communication has been fantastic, advice has always been genuine, and I have always felt I was in safe hands. Joe is a real credit to the profession, and I look forward to continuing to work with him through to completion.
Sherilley · 19 August 2026
Agent replied · 20 August 2026
Wow, great to hear your wonderful feedback. Thank you for leaving us the review and best wishes with the move!
★★★★★ 5/5
GoogleJoe was very friendly, polite and knowledgeable about the property. He answered all my questions and if he wasn’t sure; he sent me the information within a couple of hours of my viewing. The follow up call was courteous and helpful. He was that good I thought he had been an estate agent for years.
Mrs A Freebrey
Amanda · 20 July 2026
Agent replied · 20 August 2026
Thank your for your kind feedback. Good luck with the property hunt
★★★★★ 5/5
GooglePaul, Jasmine and the team provided a first class, professional and compassionate service and helped me to find a new home. I was treated with dignity and respect and I would recommend anyone who is looking for a new home to rent or buy to get in touch with them.
Thank you for all your help.
Andy
Andrew · 5 July 2026
Agent replied · 5 August 2026
Good afternoon Andy, thank you so much for your very kind words and your 5 star review, it means a great deal to the team, as we all work really hard to meet and exceed our customers expectations, we are so glad you found our service and the way you were treated, to be worthy of recommending our services, thank you The wainwright Team
★★★★★ 5/5
GoogleReally cannot fault silver oak in the slightest, Greg has been an absolute star when helping me out with the previous 2 properties I've lived at, every time an issue has been brought up whether it's something small or big Greg is always fast to get on the case and get it resolved, best estate agent hands down !
Nathxn · 25 April 2026
Agent replied · 25 August 2026
Hi Nathxn,
Thank you for the fantastic review, I really appreciate it.
I’m really glad to hear you’ve had a positive experience across both properties, and that any issues were dealt with quickly and efficiently. Providing a responsive and reliable property management service in Llanelli is always the priority.
It’s great to hear that came across, and I’m always here if you need any help in the future.
Thanks again,
Greg
★★★★★ 5/5
GoogleMAP has been so brilliant with all your help and support for both the sale and purchase of the each property.
I have been recommending MAP already mainly because the customer service is go good, Jenni was such a great person to work with.
Alex · 7 August 2026
Agent replied · 21 August 2026
Thank you Alex for taking the time to review our services and we are delighted to learn you were happy with the service provided, We look forward to handing the keys over to your amazing new home in the very near future.
★★★★★ 5/5
GoogleWould highly recommend this estate agents Andrew was professional, always contacted me when he said he would and was absolutely great at liaising with solicitors and buyers. Whenever I rang the office all the staff were so helpful and polite. A definite five star 🌟 service. …
Sharon · 21 June 2026
Agent replied · 21 August 2026
Thank you Sharon, its been our pleasure helping you despite a few ups and downs and we were so pleased to get everything concluded to some lovely buyers. We will miss our catch up's but hope if we can help in anyway going forwards please … More
★★★★★ 5/5
GooglePaul and the others at Wainwright were very patient with me and my partner whenever we had questions with renting etc which was so lovely being treated with such friendly and warming customer service. Paul made sure we understood everything as he explained and went through it all clearly. Just really appreciate all of them, would really recommend this agency ☆
Emma · 5 February 2026
Agent replied · 5 August 2026
Good morning Emma thank you for your kind words and your 5 star review, we do work hard to look after all our customers, so it's great to receive such lovely words, the rental market is complicated and we are pleased Paul and the team, made the process more simple and you were treated in a friendly manner and excellent customer service, thank you The Wainwright Team
★★★★★ 5/5
GoogleWe purchased our house through map. Communication from day one with Andrew was superb! I know who I’ll use if it comes to selling. We viewed with most major agencies in the south west, map are by far the best we’ve dealt with!
Jake · 21 June 2026
Agent replied · 21 August 2026
Thank you Jake for your lovely 5* review - its been our pleasure helping you purchase your new home and we wish you many happy years there. We look forward to seeing the improvements over time and would be delighted to help anytime in the future. Thank you again.
★★★★★ 5/5
GoogleJenni and the team at MAP are FANTASTIC! Such a great firm to deal with. Always on hand and available to answer any questions. Very pro-active with the solicitors and getting the purchase completed in the quickest possible time. Thank you!
Simon · 21 June 2026
Agent replied · 21 August 2026
Its been a delight helping you Simon and hope you have many happy years in your amazing new home. We were also very pleased to get things sorted in a decent timescale despite a few hiccups along the way. We also very much appreciate the 5* review.
★★★★★ 5/5
GoogleIf only all estate agents were so accommodating and efficient! We were able to gain appointments that suited us perfectly and their representative, Joe, couldn't have been more helpful and friendly. He really engaged with us on both of our viewings and listened carefully to our needs, no over selling and never making us feel rushed, as so many estate agents do. Maria, back in their office, was also lovely and friendly. All in all, our experience reaffirmed to us exactly why we want to move to Newent - lovely people and a personal service. Thank you.
Emma · 20 July 2026
Agent replied · 20 August 2026
Thank you for your kind review
★★★★★ 5/5
GoogleHarrison was attentive and knowledgeable at both first and second viewings. Where he did not know the answer to a question, he noted it down and emailed soon afterwards with responses. His manner was professional and friendly, giving us …
Caroline · 20 May 2026
Agent replied · 20 August 2026
Thank you for taking the time to share such thoughtful feedback. It’s great to hear that Harrison provided an attentive, knowledgeable, and genuinely supportive experience during both of your viewings. Making sure viewers feel informed, … More
★★★★★ 5/5
GoogleFirst class estate agents. We met them as buyers who kept us fully informed of the whole process and Andrew was very on the ball and proactive. Would recommend!
Ruth · 21 July 2026
Agent replied · 21 August 2026
Thank you Ruth for leaving us a lovely 5* review and wish you many happy years in your new home. It was a pleasure helping you thought the process.
★★★★★ 5/5
GoogleHi there.
I would definitely recommend this estate agent. For many reasons. The people in the Newent office work with the owners to get the best outcome for them. They were very trustworthy and always had good comunication with the owners. Very polite and proffessional. It was nice to have genuine and honest feedback. Too many estate agents are just chasing sales at any cost. Nayler Powell in Newent work with the owners 100% Everyone always made time to support me during the time i was selling my house with them. Whether its about the market or how best to present my home to get the best interest. EG New ideas and updating any pictures if needed.
Easily the best estate agent in the Newent area.
George Noon
Keith · 20 June 2026
Agent replied · 20 August 2026
Thank you for your kind review. Very best wishes with your move from all the team at Naylor Powell
★★★★★ 5/5
GoogleJoe was so kind to us and offered all the informations we needed.He was always there for us,answered to all the questions quick and very proffesional.Thank you so much for your patience and your time!
Denisa · 20 May 2026
Agent replied · 20 August 2026
Thank you so much for your kind words, we’re really pleased to hear that Joe made such a positive impression during your property search. His friendly approach, quick communication, and willingness to provide all the information you needed … More
★★★★★ 5/5
GoogleJoe was very cheerful upon meeting us at the property. Once inside he showed good knowledge of the property and surrounding area and was always on hand when we had any questions. Great stuff
Michael · 20 May 2026
Agent replied · 20 August 2026
Thank you for sharing this lovely feedback. It’s great to hear that Joe made such a positive impression during your viewing. His cheerful approach, strong knowledge of the property and local area, and willingness to be available for any … More
★★★★★ 5/5
GoogleAndrew kept me informed throughout this whole journey and made the experience less stressful and actually enjoyable. Thank you also Louise for the initial start of this whole thing
Louise · 21 June 2026
Agent replied · 21 August 2026
Thank you Louise and not sure anyone has ever said that buying a property was enjoyable :). We are delighted that you thought so, it did however really help having two sensible solicitors working on the case and you were also super … More
★★★★★ 5/5
GoogleI have recently started renting a property through Wainwrights and the experience has been made easy by Paul and his team . From viewing the property to signing contracts the whole process has been quick . With great communication throughout .
Michelle · 5 March 2026
Agent replied · 5 August 2026
Good afternoon Michelle, thank you for your kind words about the team and your 5 star rating, we are pleased the team assisted and made the process as easy as possible, we all work hard to exceed our customers expectations and it's always lovely when we get a lovely review thank you The Wainwright Team
★★★★★ 5/5
GoogleEverything was handled professionally, clearly, and efficiently, making what could have been a stressful experience feel straightforward.
Katelyn · 29 July 2026
Agent replied · 5 August 2026
Good morning Katelyn Thank you so much for your kind 5 star review and your kind words, it's great to get lovely feedback such as yours, so thank you, the whole team works hard to exceed our customers expectations, so it's great to receive reviews such as yours, Thank you The Wainwright Team
★★★★★ 5/5
GoogleAn excellent service!
Gregg is a fantastic estate agent. He managed to find me a tenant within just a couple of weeks. And he's excellent at communicating. Highly recommended.
Allinonefitness · 25 April 2026
Agent replied · 25 August 2026
Hi Steven,
Thank you for the great review. I really appreciate it.
I’m really pleased we were able to secure a tenant for you quickly and that the communication throughout the process met expectations. Providing an efficient tenant find service in Llanelli is always a key focus.
If you need any further help with lettings or property management in the area, just let me know.
Thanks again,
Greg
★★★★★ 5/5
GoogleFrom the onset of dealing with Wainwrights I have to say that their friendly and really helpful approach in all aspects of buying my property has been very calming and positive in what at times proved very stressful for everyone. Claire who my stepson and I mostly dealt with went above and beyond in dealing with the frustrations with the chain that suddenly materialised and solicitors who live in a world of their own! She always answered or returned phone calls promptly and to be honest was instrumental in the final completion of the sale . My thanks are truly meant and would certainly recommend them . One very happy owner .
Rosemary · 5 March 2026
Agent replied · 5 August 2026
Good morning Rosemary, thank you so much for your lovely 5 star review, we are glad that Claire and the team, looked after you during a difficult process, we all drive to offer the highest customer service, so thank you for taking your time to leave us your kind words and another 5 star review, Thank you The Wainwright Team
★★★★★ 5/5
GoogleOutstanding service and support for getting my beautiful home for me and my little dog! Nothing was too much and thank you Paul for the support and help!
Beth · 5 April 2026
Agent replied · 5 August 2026
Good afternoon Beth, we are so pleased you have been happy with our service and your little dog and yourself are happy in your new home, we all work hard to assist all our customers and it's great to receive such lovely feedback, enjoy your new home, thanks The Wainwright Team
★★★★★ 1/5
GoogleI contacted this agency to arrange a viewing for a property and was met with extremely unprofessional behaviour over the phone. Instead of discussing my current enquiry, the staff member focused on a viewing they claim I missed back in November, something I genuinely do not recall.
I was spoken to in a hostile and confrontational manner, and the tone of the call felt more like being told off than being helped as a prospective client. Even if an appointment had previously been missed, that does not justify speaking to people disrespectfully months later when they are making a new enquiry.
Customer service should be polite and professional. This interaction was neither. It left me uncomfortable and unwilling to deal with this agency again.
Margaret · 25 February 2026
Agent replied · 25 August 2026
Thank you for taking the time to leave your feedback. I’m sorry to hear that the conversation did not meet your expectations.
For clarity, our records show that multiple rental viewing appointments were previously booked and not attended, with no notice given at the time. Missed appointments have a direct impact on our landlords and other applicants who may have wished to view the property, which is why this was raised during the call.
We always aim to communicate professionally, even when addressing missed appointments, and your feedback has been noted.
★★★★★ 4/5
GoogleJoe was friendly, informative and helpful - a credit to the agency.
Dion · 20 July 2026
Agent replied · 20 August 2026
Thank you for taking the time to leave your kind review. All at Naylor Powell wish you all the best with your move
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
