Acorn Property Group reviews

★★★★★ 2/5

Trustpilot

Sink blocked by what looks very much like builders material.

Our bathroom sink kept blocking from new. the first time I found it to be blocked by a black substance resembling plumbers putty. The second time I could not clear it simply by plunging it so I took the waste pipe apart and found what looked very much like a pipe full of sand. I could not re-assemble the pipes without them leaking so called a plumber. After an hour he told me that the outlet pipe was not long enough and that the waste pipe had not been fitted correctly. I asked Acorn for help as we have not lived here two years yet. They said they would send someone at 2pm. He turned up at 9:15am because it was more convenient for him. He told me that Acorn would do nothing as I had engaged a plumber. The "Home Owners Guide" left by Acorn sates "If necessary, call a plumber for further advice". Acorn just shut my query down.

David · 13 July 2026

★★★★★ 4/5

Trustpilot

Their support has been good

Their support has been good. In particular Vince their engineer has been very helpful in seeing to all of our snags in our new build home. He has gone above and beyond on more than a few occasions!

Julia · 4 March 2026

★★★★★ 1/5

Trustpilot

Concerns About Review Transparency

I am posting this review to highlight concerns regarding the transparency of Acorn Property Group’s Trustpilot reviews. A recent five-star review, posted on 21 October 2024 by Patty Pereira Taylor, raises questions about a potential conflict of interest. Ms. Taylor is an employee of Caesarstone, a company that supplies materials for Acorn’s developments, including Bucklands Place in Nailsea. Despite this business relationship, the review was presented without disclosure, potentially breaching Trustpilot’s guidelines on review authenticity.

DJP · 11 February 2025

★★★★★ 1/5

Trustpilot

Beware of promises!

Beware! I live on a prestigious Acorn development in Bath completed in 2021. The freehold of the common areas which include parkland and a tennis court for the enjoyment of residents should have been transferred to a residents management company on completion of the development. However Acorn appear to have continuously delayed the transfer of the freehold for no apparent reason. No explanation has ever been given to my knowledge why Acorn won’t transfer. This constant prevarication is not only in blatant breach of the S106 and planning permission, but the individual sales contracts for each property sold where purchasers were ‘promised’ a stake in the common facilities. Furthermore it is commonly accepted the estate is now slowly deteriorating under Acorn’s stewardship as we approach 6 years post completion. So beware if you have been promised a stake in ‘marvellous’ common facilities for your enjoyment on your Acorn development - it looks good in the sales brochure but you may be bitterly disappointed!

The · 16 April 2026

★★★★★ 5/5

Trustpilot

Thanks Ian

After the torrential rain our new house sprang a leak in the roof. Ian was at the end of the phone, came around first thing next morning. He got roofers in and found source of problem and sorted it. Ian will be back to redecorate. Honestly, Ian is one of the outstanding stars of the organisation, he is always lovely to deal with, reassuring, professional and knowledgeable. And has given so much help over the last 8 months. Thank you!

HELEN · 17 October 2024

★★★★★ 1/5

Trustpilot

Misrepresentation on website

On their website Acorn property Group state that in the Cubis Bruton Project ‘The architect and landowner will receive a profit share and both have retained a plot of land on which we will build their respective homes’ this is not true we the architects in the project have not been allocated a plot of land there will be no house built for us or any profit share. We have requested this is removed or corrected on several occasions over the last 2 1/2 years and nothing has been done. Do not trust this company we wish we hadn’t.

Landhouse · 16 February 2026

★★★★★ 4/5

Trustpilot

Lovely team most especially Debbie…

Lovely team most especially Debbie who’s taken such good care of me over the last year with the purchase of my flat and Dan the site manager who’s has been so helpful with the snagging and helping me settle in

Jan · 31 July 2026

★★★★★ 4/5

Trustpilot

Ten Weeks In Our New Home

We've been in our new Acorn home in a lovely village, situated in an area we love, for about 10 weeks now. Overall, we are very pleased with the design, build quality and finish of the property. We also like the thought given to wildlife via the provision of a wildlife corridor, bat boxes and other wildlife-friendly features.

Mrs · 10 July 2026

★★★★★ 5/5

Trustpilot

As someone who moved onto the Bucklands…

As someone who moved onto the Bucklands site into a LiveWest rental property rather than a privately purchased property I thought I would share my experience. Since my first visit I found Jessie, Carlos and all of the staff incredibly welcoming, helpful and supportive, from the smallest of things like takings parcels to locking myself out one day, they have always be more than willing to help. They are always approachable, even though I haven’t technically bought a property from them, I’m not treated any differently than if I had.

Customer · 12 August 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID….Car Crash of a Company

For anyone looking to buy a property with Acorn….DONT BOTHER!! Absolute car crash of a company…. Come and see the site they abandoned at Cottrell Gardens….they packed up and disappeared with the site in a mess, no roads, footpaths, street lights, and houses incomplete…Our house has many problems still to rectify but Acorn have been useless at addressing these….There is zero customer care…and many residents have issues far worse than ours, I’m talking damp issues, sewage pipes leaking and flooding the house, structural problems, electrical/fire safety issues….Also…be mindful that the way Acorn structure their business is set up to protect the ‘Mothership’ company, ie Acorn…for the Cottrell Gardens site they set up an SPV called Bonvilston Vale Ltd to develop the site… Why does a company do this? Essentially so that if the site goes bully up then the ‘Mothership’ company is protected… so be wary or even better avoid at all costs. Visit ‘Acorn Cowboy Builders’ Facebook page to post your horror stories and upload pictures of your house defects…Come and knock on any door at Cottrell Gardens and you will be guaranteed to chat to the owner with their own story…If you’re lucky enough to knock my door I will put the kettle on as you’ll be here a while….You have been warned!!!!!

You · 2 March 2024

★★★★★ 5/5

Trustpilot

Aftercare experience with Vince and Jaody

It's often said that an organisation is only as good as its people and this was the case for me. Whilst there have been 6 years of issues with a leaking garage roof, the final resolution to the problem which involved Vince and more recently Jaody, has been everything you would hope for. There has been a clear understanding, assessment, plan of works, repairs and checking that all is now well. Instrumental in this has been Vince. Vince has been clear with me as the customer and with the company about what was required; monitoring and assessing the work of specialist roofers and carrying out all of the work that was his responsibility. Vince paid great care in his work, as if it were his own property, ensuring it was done correctly, tidily and to an excellent standard.

Paul · 30 April 2025

★★★★★ 5/5

Trustpilot

Great experience!

I invested some of my SSAS pension into a Loan Note Agreement with Acorn. It was a 4 year agreement and has just matured and been fully returned to my SSAS account with the agreed yearly accrued interest. It has been a great experience for me dealing with Acorn. I had regular updates during the entire 4 year period re where my money was being invested. Big thanks to Eilidh who sorted out the seamless return of my investment.

Martin · 3 April 2025

★★★★★ 1/5

Trustpilot

Bucklands Place 9 months in and still haven’t completed snagging

While the marketing and sales team at Bucklands Place were professional, responsive, and genuinely helpful in getting our purchase over the line, our experience since moving in has been unacceptable.

Ben · 17 August 2025

★★★★★ 5/5

Trustpilot

Vince and Joady did a great job

Vince and Joady had to replace all the planks on our deck because they were splitting because of being badly fitted. They got the job done brilliantly, suggested a better layout for the new planks which looks a lot better, and where decisions had to be made they involved us. Great job

Rugby · 8 April 2026

★★★★★ 5/5

Trustpilot

Vince is a credit to Acorn

Vince is a credit to Acorn. He arrives on time, assesses the problem quickly, explains how he’s going fix it, does a great job & clears up any mess.

Lucie · 28 May 2026

★★★★★ 5/5

Trustpilot

First class communication

Since we have been dealing with Justina on Clixifix, all outstanding issues have been dealt with quickly and efficiently and her comms have been exceptional. We have been kept up to date on a regular basis and should any further issues arise, we feel confident that Justina will get things sorted.

Mrs · 5 April 2026

★★★★★ 1/5

Trustpilot

The Acorn Experience

The reality of living in an Acorn property is as follow. We bought a flat that was built by Acorn finished in 2021, not even a full 2 years later residents of this development have been subjected to doors and gates that are constantly broken, hot water and floor heating not working in winter, water damage that not only affect individual units but also common area and the outer building, constant bin collection issues and cleaning issues as a result of contractors and building management appointed by Acorn not doing their job or disregard residents safety and basic sanitary requirements, rat infestation, multiple break ins where police had to be called due to gates/doors issues and many more. Everyday is a constant struggle for residents just to quietly exist and every complaints we have always handled as if it is not their responsibility that they have contracted and appointed a bunch of irresponsible contractors and management that never do their job and why are we as residents keep bothering them and not just keep quiet and live with the rats, unbearable smell, mould and water damage, live without heating, shower in cold water when it’s 5 degrees outside and 15 degrees inside. Acorn try to let us know that they are doing us a a big favour by stepping in and occasionally try to manage the contractors and the building management that they themselves have contracted often unsuccessfully and that we should be thankful that they haven’t completely disappear. Currently the whole building has no heating or water for 6 days and counting with no light at the end of the tunnel and being completely ignored. Some units have no heating the whole winter with no sign that Acorn will take any action towards fixing it. If this is the lifestyle that you dream of after spending your life savings on a property then Acorn properties might be the right one for you.

Anonymous · 1 February 2023

★★★★★ 4/5

Trustpilot

The second house we've bought from Acorn Blue

We bought a house from Acorn Blue a few years ago in Constantine Bay and were extremely happy with the service we got especially from Sean Butcher. After a few small problems with some minor snagging issues we have had a couple of trouble free years there. We loved the area so much that when the plans for the new houses came out we were lucky enough to secure one, again with Seans help. The build took longer than expected because of covid but we are now so please to have got the keys last week and are so happy with the house. Wayne was also really obliging, and kept in touch throughout the build, he was also extremely helpful when we made changes and quickly delt with any build issues. We look forward to many holidays down in Cornwall thanks to Acorn Blue and their team.

Rebecca · 24 October 2022

★★★★★ 3/5

Trustpilot

Old Printworks developement, Frome

The apartment we purchased at the Old Printworks is lovely. Sadly Acorn Aftercare is appalling. Six months down the line and there are still serious issues with the fire alarm system, the video enrty system for the flats still doesn't work, smoke seals on doors incorrectly fitted and still not replaced and the list goes on. Acorn Aftercare responses to issues with condescending replies and never follows up. Many homeowners on the delvelopment have similar issues with outstanding defects. Would I buy an Acorn property again? NO

Neil · 30 August 2022

★★★★★ 4/5

Trustpilot

Friendly and knowledgeable

I first met the sales team at the beginning of the year. Helyn led the team very effectively demonstrating deep knowledge of the buildings and their specifications. She was very professional and informative.Once I had committed to buying a house she continued to provide me with regular updates and help me through the process.Unfortunately the promised date started to slip. This was mainly to do with COVID and it’s associated problems and made the sales teams job much harder as it coincided with the Governments ludicrous stamp duty holiday which caused major disruptions through increased demand throughout the industry. When I eventually got the keys we discovered that the house wasn’t quite ready, In fact it was dirty but Helyn and her team immediately got involved in resolving the problem. Following on from my moving in I used the clicknfix programme to register some minor problems and had no reply. However once I’d raised it again with Helyn and her team I was put in touch with Justina who came to site and ensured my issues were dealt with. Subsequent dealings with the Sales office have been excellent.

Nick · 1 December 2021

★★★★★ 4/5

Trustpilot

Happy Resident

This is the second new property we have bought, first with Acorn and it was a good experience. Tom Markham was always available to answer any questions either in person or by phone and quick to follow up on any outstanding queries in the months leading up to final completion on the property. The standard and quality of build is excellent and we are very happy with the accommodation. The whole development is aesthetically pleasing and care has been taken in the design. All initial snags were dealt with in a timely manner and to a good finish. All in all a good and very easy experience.

Karen · 27 October 2021

★★★★★ 5/5

Trustpilot

Great service

From the start of discussion to purchase our new property in Fairford the experience has been excellent. In particular we have had outstanding service from Debbie Holt from the site sales office in Fairford.

Mr · 10 May 2026

★★★★★ 1/5

Trustpilot

All faith now gone from Acorn

Being a valued client over last 4 years its all gone downhill last year having 3 investments inc 2 isa leaving me being taxed at source and losing over £2800 which i was never told about. As you can imagine im pretty pissed off as the total lack of communication and help has led me to invest elsewhere. Management awful and only help i recieved at the end was communication from Harry. Beware before you invest and find out about any small print to be on the safe side.

Andrew · 15 January 2025

★★★★★ 1/5

Trustpilot

Residents threatened with debt recovery…

This relates to my previous review where I complained that Modbury, the new property management company for the Courtyard at Duporth, have made application for payment on the 6th Jan 2025 declaring it to be overdue if not paid by 1st Jan 2025! The hugely increased service charge being unsubstantiated. Following multiple complaints/questions from residents they issued a general response but with still no proof or justification for the increased/added costs and some important questions ignored altogether.

KO · 29 January 2025