Lovell Derby reviews

★★★★★ 4/5

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WildWalk, Telford

Claire of Wildwalk is pretty patient with us throughout the process. Unfortunately, the solicitor, Davisons Law, recommended by the developer is quite disorganized. A few buyers including myself have to chase the solicitor for missing documents in order to move things forward.

Rachel · 23 January 2023

★★★★★ 5/5

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Thank you to Tom!

Thank you to Tom from customer care for sorting the issues we had with our inside doors and kitchen drawer!

Ashley · 5 July 2024

★★★★★ 5/5

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Michelle at Glow Garren was a pleasure…

Michelle at Glow Garren was a pleasure to work with. Very knowledgable. Any question I had was answered swiftly. Many thanks

A · 17 June 2024

★★★★★ 1/5

Trustpilot

SHOCKING AFTERCARE !

SHOCKING AFTERCARE !Don’t buy a house from lovell I bought my house and have lived in it over a year and only a matter of days ago they have turned up (not for the first time May I add) and started digging up my front garden ! They have breached the terms in the contract they wrote that stated once I was in the house I would get “reasonable written notice if they need to come on to my property” you ring customer service and they are SHOCKING always about to “go into a meeting” cause they have nothing to say then never call you back ! Avoid if you can they try get all the reviews int eh early buying stage so they are high stars if you look at the reviews from people in houses they all low stars !

Zara · 30 October 2023

★★★★★ 5/5

Trustpilot

"WE MADE THE RIGHT CHOICE"

We are so pleased that we chose Lovell Homes. From the moment we first walked into the Sales Office, we were made to feel welcome. The quality of the construction of our bungalow is of the highest standard. Their aftercare is second to none and we would, therefore, have no hesitation in recommending them. We are grateful for all who have been involved, they should be proud of what they do!

Ronald · 8 May 2024

★★★★★ 1/5

Trustpilot

Shockingly bad after care to get items fixed that should have been right on day 1

Been in my house 18 months and from day one complained about the lawnNumerous representatives of the company came around saying it was a really poor job, needed major work and replacingOfficial complaint with the CEO an been let down again with no apology or update and another date they may turn up to sort it outNo concern for the level of stress or upset caused, no formal apology or replacement of lawn that I've not not been able to enjoy for 2 summersDisgusting customer service and lack of giving a damnNo way a 5 star builder

Mrs · 27 October 2023

★★★★★ 5/5

Trustpilot

Amazing attention, feedback and service

The amazing attention and feedback from Lisa with all of her emails and the very professional service from Tom has made my Lovell experience truly "LOVELLly".

Maria · 5 December 2025

★★★★★ 1/5

Trustpilot

Absolute crooks

Absolute crooks. Once you’re in your home, they couldn’t care less about you.The plumbers they used put our toilet in the wrong place! RIGHT next to sink so you can’t sit on the toilet without having your elbow in the sink! They refuse to move the toilet, saying technically it’s to spec, so I’ve asked for the drawings with dimensions so I can prove it to them, and they’re saying they can’t share that information with me!? Since when can a company not share the details of the product they’ve sold you! Workmanship throughout is appalling, and the sales team weren’t much good either. DO NOT buy from these crooks!

Alex · 12 October 2023

★★★★★ 1/5

Trustpilot

Absolutely shocking customer service…

Absolutely shocking customer service from Lovell. If I could go back I’d never have purchased a new build from them. I moved in in August 2020 and sent a defects list dated October 2020. Due to COVID defect repairs were delayed and my snags were rectified this February. There was one snag left that couldn’t be completed due to the repair man not having the tools. This meant my snag list was still open. I have contacted Lovell numerous times for them to come back with “this was never picked up at handover”. They even have a copy of my snag list because I’ve seen it in black and white but now they tell me to get it repaired myself. They’re absolutely shocking and as for a five star builder? Absolutely not. Poor poor service and they don’t care once they’ve got your money.

Sally · 12 April 2022

★★★★★ 5/5

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Superb Sales Team of Royal Victoria Court

The sales team is very helpful & informative. Everyone goes beyond their service specifically the Royal Victoria Court Sales team. Thank you for patience with us & it did really help us a lot to decide on the property we are looking at. They were easily to contact to when we had queries & very supportive all throughout our journey. Well done sales team! Keep it up!

Anonymous · 30 June 2024

★★★★★ 5/5

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Debbie made the whole experience of…

Debbie made the whole experience of buying a house easy. She explained all our questions professionally and was very helpful and didn't rush us.

Peter · 25 March 2024

★★★★★ 5/5

Trustpilot

New built in Wild walk

New built in Wild walk, so lucky to meet couple of lovely people that make the process smooth and worry-free. Sofia, Claire in sale team show me professional knowledge about the site and the property, they also havedirect and prompt communication with site management to let us know some technical details, quick response. When we first move in, some of my stuff have not arrived yet, David in sale team help us a lots to smooth our daily living, he would also help to contact relevant person and let the problem solved quickly. Highly praise to site management, chef site manager and assistant site manager, Chris, they are so busy but they still are wiling to squeeze some time to take care of your needs, they treat their work seriously. Not just the management, their technicians are nice, patient and have professional knowledge when follow up the snagging. Helen, Nigel, Sukhpal from customer care also show professional knowledge. Buying a home is a big deal in life, thank you to all these persons that make me worry-free.

Ms · 28 September 2023

★★★★★ 5/5

Trustpilot

We have just moved into Woodlark chase…

We have just moved into Woodlark chase in Thornton-Cleveleys. We love our new home!!! The sales team were very helpful and kept us update every step of the way! Special thanks to Sharon who was brilliant and went out of her way to help! Thankyou Lovell!

Richie · 19 June 2022

★★★★★ 5/5

Trustpilot

Mel and Tanya were great

Mel and Tanya were great. They explained everything and the process was smooth from their end. Always willing to answer any questions we had.

Anthony · 20 March 2024

★★★★★ 5/5

Trustpilot

Problem with drawer .

I had a problem with a soft closing drawer for prob couple of years . Several engineers came to sort it . Eventually ordering a new drawer . Andrew came today and fixed the problem immediately. Didn’t need a new drawer after all. He also very helpfully adjusted my kitchen cupboard doors that had dropped . Was also polite and friendly . Lovell’s also rang me this morning to check the appointment time . All good , Thankyou

Karen · 24 April 2025

★★★★★ 5/5

Trustpilot

Woodlark Chase

We moved into our new home 2 weeks ago. We were kept up to date throughout the build. We love our new home. Special thanks to Sharon, Ged and the team for all your help and support. Nothing was ever too much trouble for them.

Lu · 17 July 2022

★★★★★ 1/5

Trustpilot

Not great so far unfortunately

Not great so far unfortunately. Still in process of purchasing the house and considering we are spending nearly half a million pounds on the house at Shawbrook Manor development, the service regarding quotes for flooring and fitted wardrobes has been nothing short of awful. Now waiting well over 2 weeks for quotes that should be able to be pulled together in 5 minutes. All off the shelf products that Lovell provide in houses that have been in development for over 3 years. Keep getting fobbed off when I chase. Was promised the quotes would be with my by today and still nothing and just keep moving the goal posts.

Stuart · 12 September 2023

★★★★★ 5/5

Trustpilot

I would like to give 5 star service to…Eileen

I would like to give 5 star service to our sales representative Eileen at Redwing Square development. She was always helpful, always reassured us with every step, always kept us up to date with each step and always made us feel welcome. No matter how many times we came back to look at the house she always handed us the key , trusted us, was honest every step with us.So far this is a review only for Eileen, I will get back with a new review for the actual development , the house, how quick the issues will be sorted, we love the house so far!Regards,Nadia, Irina and Michael

Irina · 11 September 2023

★★★★★ 5/5

Trustpilot

Very easy and straightforward purchasing process

I can only comment on the purchasing process at this point because we haven't moved into our Lovell home yet.We found buying a Lovell home very straightforward. The Lovell sales staff were extremely helpful and guided us through the process well. The sales staff listened well and were considerate to our questions. All our questions were followed up. Although we had to make lots of decisions fairly quickly regarding the fitting out, because of the build stage the house was at, we never felt pressured into making those decisions.We met the site manager and we were shown around the site and the shell of our new home. The manager was helpful, answered all our questions and gave us all the time we needed.Well done.

Mr · 8 September 2023

★★★★★ 5/5

Trustpilot

All Saints Green @ Stradbroke

All Saints Green, Stradbroke. Mark (Suckling) the onsite 'Mr Fix-It' has been one of the most helpful people on this development. He's a very personable man and his attention to detail is exemplary. Always taking the time to explain what he is doing, and often giving very sound advice. A person of this calibre is a true asset to Lovell Homes.

Julie · 21 September 2024

★★★★★ 5/5

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Really good service from Les at Hatfield

Miss · 25 April 2026

★★★★★ 5/5

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The customer care service by Emily is…

The customer care service by Emily is first class. We were very pleased with her.

Chuks · 6 August 2024

★★★★★ 5/5

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Jordan from kings Lynn

Amy · 12 May 2026

★★★★★ 5/5

Trustpilot

We had a really good experience

We had a really good experience viewing homes that we are now buying. Joanne was extremely professional and helpful and made sure we clearly understood all the paperwork. Beautiful homes and excellent staff. Sue Bayly & Helen Bayly.

Sue · 13 February 2023