Crest Nicholson Derby reviews

★★★★★ 1/5

Trustpilot

Crest Nicholson are absolutely abysmal (and that's being nice)

Crest Nicholson are absolutely abysmal, i have never seen customer service like it. They dont respond to emails or calls, its as if the customer service department is having its emails read by Stevie Wonder and the phone calls answered Beethoven. My Father was going to buy the house 3 doors down but i told him not to after the issues we have been having. Crest if you are there, please close up shop just so no one else has to go through the misery that so many people on here are experiencing.Ps. Please dont come back with your "Robot like response " have some balls and just put your hands up and fix the problems.Lots of love A very unhappy Crest home owner!!!P.S.S. i Live on the Borrows Site. Plot 11 if you are interested.

Terry · 29 March 2021

★★★★★ 4/5

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Lauren at Arborfield has been great

Lauren at Arborfield has been great. Nice, honest lady and we have just reserved a plot. Lovely to work with someone who has an honest, friendly approach.So far we’ve been very impressed. The first visit the flat was flooded but on the second viewing we had an explanation from the site manager who was nice to deal with. Cannot wait to proceed with our purchase and I trust they are a good company to work with. I hope this feedback is passed to Lauren... she was informative and not pushy which was much appreciated.

Laura · 26 March 2021

★★★★★ 5/5

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The brilliant Lesley and Darren at Claybourne

Wanted to briefly share our experience and have to say that from the word go its been floorless journey. I employ a lot of people and I am in business with many more I would say I have learnt how to recognize false people and genuine people. Leslie was so warm so welcoming and so genuine my partner and I had been shocked at how unprofessional and uninterested all the other sales teams were that we encountered at various other builders it actually became a bit of a running joke between us during the time we were looking to buy, thankfully that all changed when we walked into the Crest sales office in Steeple Claydon. Leslie and Darren the site manager demonstrated incredible communication throughout the process I can honestly say I never waited more than 1 hour for a return phone call or an email reply and obviously we had many things to do. The process was so smooth and then we came to moving day and we got the keys to our fantastic new home a brilliant plot with everything done as we asked.We will always be able to look back at that time with fond memories despite all the bad things that were going on with the pandemic and I put that down to Leslie and Darren's professionalism, work ethic, and integrity we will always be grateful to them both and to Crest

Orsolya · 26 March 2021

★★★★★ 5/5

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Laurie was extremely helpful today very…

Laurie was extremely helpful today very informative and answered all our questions today when we visited your wantage fullers grove office in regards to your noble park Didcot site plan that we are interested in .thank you Laurie for all your help & guidance today .

Mr · 15 June 2024

★★★★★ 5/5

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Excellent sales team - many thanks

I have recently exchanged contracts on a property in Brookland Park (P118) - Bristol. The sales team and especially Chris Hamilton and Kelly Rees have been extremely helpful and professional. Chris was my main point of contact , she helped me through the process and was very patient and responsive when asking questions. The sales team positive attitude has definitely contributed to my choice to buy a Crest property.Many thanks , I look forward to moving to my property.

GB · 19 May 2021

★★★★★ 5/5

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Nice staff

Nice staff. She talked us very calmly and told us everything which I asked her.

Samir · 6 September 2026

★★★★★ 5/5

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Ryan was very informative and patient…

Ryan was very informative and patient with us as he showed us a number of properties. He didn't make us feel rushed and answered all of our questions and had great knowledge on the local area and facilities.

Sebastian · 20 October 2024

★★★★★ 5/5

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Lesley has been absolutely brilliant…

Lesley from The Claybourne development in Steeple Claydon has been absolutely brilliant right from the start of the process. After a bumpy start with issues selling our own house, Lesley kept us informed about Crest Nicholson’s view on this, whilst all the time ensuring we were reassured and giving us confidence that our new home would still be ours.We recently met with Darren the Site Manager who has also been brilliant. Very professional and nothing was too much hassle.

Kim · 6 May 2021

★★★★★ 1/5

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Westvale Park - Site Shut Down Since Oct 2023 - Buyer Beware!

Westvale Park - Horley, Surrey.The development of Westvale Park in Horley Surrey has been shut down by the local authority since October 2023 and is yet to be reopened.This is due to Crest not having fulfilled an obligation to build a community build, something they had forewarning of.There are a number of buyers caught in the mess that Crest have created.I have been waiting to complete on a fully constructed house since October 2023 and month on month I am being lied to by the developer leading me to believe legal work had been completed to lift the restriction on completions, this was not the case at all. I have asked for details and transparency throughout this saga but have been fobbed off at each turn. It is only recently that I began reaching out to the MD, copying in the CEO of Crest, that I have begun to receive details. Having said this, there has been no regard to the distress and inconvenience caused by Crest and the impact to the buyer for a delay of what is now at least seven months (on a fully constructed house)!!Proceed with Crest at your own risk, they have no regard for customers, that has been proven to me time and time again throughout this, all they care about is the bottom line, no respect for the buyer who is spending extortionate sums of money. Crest could have eased the situation by being transparent and taking responsibility for the situation they have put buyers in but they have chosen to treat customers with contempt.

Miss · 29 April 2024

★★★★★ 5/5

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Great customer service

Great customer service. Very helpful 👌 providing right information 👏

Suman · 6 October 2026

★★★★★ 5/5

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Danielle was amazing at helping us…

Danielle was amazing at helping us proceed with a complex deed of variation on our current property which enabled us to quickly move into our new property. She was quick, very efficient and did everything and more possible to help make the process as stress free for us.

Amy · 27 April 2024

★★★★★ 5/5

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Helpful

Helpful , listen to your needs, Very happy with Ruth thanks

Customer · 28 September 2026

★★★★★ 5/5

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I moved into a Crest Nicholson property...

I moved into a Crest Nicholson property at Campbell Wharf in March and have been absolutely blown away with the service they have offered. My apartment is everything I could have dreamt of. The finish on my property is perfect and I have the pleasure of overlooking a beautiful private courtyard. I'd like to give a massive thanks to Sasha (Sales Executive) & Chris (Project Manager) for going above and beyond to make this a pleasurable experience.

Toddy · 21 July 2021

★★★★★ 5/5

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Becky and the team at Crest union park…

Becky and the team at Crest union park Daventry are such amazing people. I’m a first time buyer so things can get quite confusing, but Becky explained things so clearly and in a very easily understandable way. She made boring paperwork into something fun and interesting (quite a task). Buying a house is a big thing and it’s not easy, but I’m super looking forward to moving in! Thank you again 😊

Alice · 1 May 2022

★★★★★ 5/5

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Relaxed and welcomed

My enquiry made we feel I was important to the company.

Janet · 24 September 2026

★★★★★ 5/5

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Our visit to Crest Nicholson Ludlow Green

Our visit to Crest Nicholson Ludlow Green couldn't have been any better. The sales advisor Georgia made us very welcome and provided us with all the information we needed plus a very detailed tour of the style of house we wanted to buy, this resulted in our choosing the plot we wanted.

Mr · 13 January 2024

★★★★★ 5/5

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Great customer service from the staff…

Great customer service from the staff with great information provided!

Will · 27 September 2026

★★★★★ 1/5

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Unless you want to be waiting 80+…

Unless you want to be waiting 80+ minutes to get out of your estate due to the construction companies poor planning of new builds onto main roads meaning they then have to dig up half of it creating roadworks that create tons and tons of traffic don’t bother!

Miss · 16 December 2025

★★★★★ 5/5

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Potters Grange, Ashby

A thank you to Anita at the Potters Grange site in Ashby, Leicestershire who has been supporting me in buying one of their properties. She is professional and made me relaxed throughout the process while keeping me informed of the process. An asset to the company.

Emily · 3 May 2024

★★★★★ 5/5

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Makes you feel at ease

Makes you feel at ease , nothing is too much trouble x

Gary · 12 September 2026

★★★★★ 5/5

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Great support from Julie

I Have just reserved a Crest Nicholson home at Highbrook View. Julie has been very helpful, supportive and has explained the process to me in great detail. Julie has also made sure that I am happy with everything before signing the reservation agreement. Would highly recommend.

Maria · 18 April 2024

★★★★★ 5/5

Trustpilot

So professional

Can’t recommend Lauren, Hazel and the entire team at The Rowans highly enough. From the moment we walked through the door of the site office, we were made to feel very welcome and comfortable. They are all so friendly and go through everything with you so you fully understand what is you are buying. Attention to detail is very important to them as well as putting you at your ease.

CO · 13 May 2022

★★★★★ 5/5

Trustpilot

Great experience

I went back to the site on many occasions. Oliver was outstanding and is extremely helpful. I personally wanted to find a house nearer the town but really couldn’t fault the Crest Nicholson development.Thank you Oliver.

Jane · 7 October 2024

★★★★★ 5/5

Trustpilot

Josh over in the Elmswell site

Josh over in the Elmswell site, was extremely helpful. As we are first time buyers, he took the time to explain the whole process of what happens when purchasing a house. He managed to speak to us although we turned up without an appointment. And fitted us in at another site to view the home we were looking at. Josh went above and beyond in customer service, very open and honest about the process.

Jim · 4 October 2021