5/5
TrustpilotGreat
Great! The staff were helpful, friendly efficent and took me fully through the process. I had reserved a house.
Agent replied · 10 June 2024
Thank you for taking the time to share your experience.
Trusted Agent profile · Derby
Crest Nicholson Derby reviews
★★★★★
1,384 reviews across 2 platforms
Off Side Ley, Dunmore Drive, Kegworth, Derby, DE74 2BS
Crest Nicholson's office in Derby, at Off Side Ley, is rated 4.0 out of 5 across 1,384 reviews on two platforms, including 21 Google reviews rated 4.1.
Reviews
Every review we hold for the Derby office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent staff made the process so…
Excellent staff made the process so easy. Thank you
Agent replied · 10 June 2024
Thank you for sharing your experience.
1/5
TrustpilotSadly a very sad and unfortunate…
Sadly a very sad and unfortunate experience with crest at Bournville. Delayed by 6 months, once moved in the flooring had come apart due to cement not dried out with too much moisture in the air. Paid for an integrated washer and dryer to find an end of line washing machine placed without instructions. NEVER BUY THEIR PROPERTIES. Absolute nightmare and stress!!!!!
5/5
TrustpilotPositive
Tina wasVery informative very pleasant and knows her stuff
Agent replied · 10 June 2024
Thank you for taking the time to share your experience.
5/5
Trustpilot5th bedroom house.
Wii for Gate.The space for a single garage for a 5 bedroom house is behind a joke.
4/5
TrustpilotGood services and customer care
Great service and customer care. Would do better by providing an online catalogue of options/choices to avoid pressure on the day of appointment.
Agent replied · 10 June 2024
Thank you for your review and feedback, we will look pass on your feedback to our development team to see if this can be implemented in the future.
5/5
GoogleFantastic development - quality homes and great sales, site and customer service.
1/5
TrustpilotAbsolutely shocking handling of the…
Absolutely shocking handling of the cladding situation. They have been saying they will carry out the necessary cladding works for over 2 years now and still have done nothing about it.This means it's impossible for me to sell my home, absolutely ridiculous.
5/5
TrustpilotWe have recently purchased the property…
We have recently purchased the property built by Crest Nicholson at Lancaster Grange Development and the service we have received has been amazing from start to finish. The property has been finished to a very high standard and the small amount of snagging that was required was dealt with very promptly. I would happily recommend Crest Nicholson properties to anyone.
4/5
TrustpilotGreat customer service ,very nice and…
Great customer service ,very nice and high quality building ,we had a long way to move to our new built house from Crest Nicholson in Bristol ,only one point down because the plan on the website did not match the two plans of the semi-detached houses and we find out late !
4/5
TrustpilotCustomer service
The customer service was brilliant. All queries were answered fully and the customer advisor made us feel very comfortable and valued.
Agent replied · 10 June 2024
Thank you taking the time to share a review.
5/5
TrustpilotExcellent collaboration between company…
Excellent collaboration between company and us. I hope further will be the same.
Agent replied · 10 June 2024
Thank you for taking the time to leave a review.
1/5
TrustpilotIs there a mainstream house builder who isn't a cowboy?!
Awful customer service, sloppy workmanship, a snag list as long as your arm, most of which wont ever get sorted, and if you ever have anything happen wrong a year after moving in they do everything they can to get out of it and pass the blame. Let's not also mention the state of open green spaces and roads.
4/5
TrustpilotPositive
Keen to help and move forward
Agent replied · 10 June 2024
Thank you for writing a review.
5/5
TrustpilotI’ve reserved an house at Wycke Place…
I’ve reserved an house at Wycke Place Maldon. Rachel and Hayley have been excellent during the process
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Eastern team.
5/5
TrustpilotCrest Nicholson team is very friendly…
Crest Nicholson team is very friendly and helpful. Overall customer service is extraordinary.. :-)
Agent replied · 10 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotGreat service
Great service from the team at Monksmoor in Daventry. Explained everything and made it an enjoyable experience.
Agent replied · 10 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotSuper service
Super service! Went above and beyond to ensure that our experience was as smooth as possible. Would definitely recommend.
Agent replied · 10 June 2024
Thank you for taking the time to share a review. It's great to hear about your positive home buying experience.
5/5
TrustpilotQuality
Quality, quality, quality. The standard of building is exceptionally high. After care has been brilliant. Also everyone at Crest Nicholson from sales, through to site managers and the tradesmen we have met - all pleasant and happy to help.Buying our house with Crest Nicholson has been a delight and we cannot find a single complaint or even winge!
5/5
TrustpilotCrest Nicholson are exemplary
Sasha and the whole Crest Nicholson team have been exemplary. Every step along the way they have helped us where we needed it and answered any amount of silly questions that I had.The house itself is our dream home and perfect in every way and CN have continued to check up on how we are settling in. Perfect
5/5
TrustpilotExcellent customer interaction and…
Excellent customer interaction and great information, really looking forward to moving in our new home next year
Agent replied · 10 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotExceptional support
The service provided by the sales team and the builders' team was exceptional. they supported us throughout the process and the house they built was near perfect with minor issues which they happily sorted out. They also promised to have another look in 6 months time for final touchups. A stressful process was made easy by them.
5/5
TrustpilotVery friendly, helpful and professional
Very friendly, helpful and professional Sales Adviser (Becky). Knowledgeable about the development and the properties for sale. Very empathetic to our needs as buyers
5/5
TrustpilotExcellent price and build quality
Excellent price and build quality Follow up customer service team is great. Would recommend to anyone but ideal for first time buyers due to affordability
Agent replied · 23 October 2024
Good morning Ash, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are so pleased to hear that you have had such a positive experience with Esther.
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