5/5
TrustpilotGood experience
Good welcoming attitude Good explanation and welling to help
Agent replied · 10 June 2024
Thank you for taking the time to write a review.
Trusted Agent profile · Derby
Crest Nicholson Derby reviews
★★★★★
1,384 reviews across 2 platforms
Off Side Ley, Dunmore Drive, Kegworth, Derby, DE74 2BS
Crest Nicholson's office in Derby, at Off Side Ley, is rated 4.0 out of 5 across 1,384 reviews on two platforms, including 21 Google reviews rated 4.1.
Reviews
Every review we hold for the Derby office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery happy with the initial engagement
Very happy with the initial engagement, it’s been a very good experience so far.
Agent replied · 10 June 2024
Thank you for taking the time to share your experience.
1/5
TrustpilotTerrible customer service from the head…
Terrible customer service from the head office
Agent replied · 10 June 2024
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotExcellent
Excellent, informed staff.
Agent replied · 10 June 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotVery friendly customer service
Very friendly customer service, martin (sales representative) ur the best.
Agent replied · 10 June 2024
Thanks for taking the time to write a review.
5/5
TrustpilotChelsea very helpful and a pleasure to…
Chelsea very helpful and a pleasure to deal with , only met Lucy today but very pleasant tooVery easy to give details and answer questions fully
Agent replied · 10 June 2024
Thank you for taking the time to leave a review.
4/5
TrustpilotMartin explained everything very…
Martin explained everything very detail, and he was there to ensure everything showed and informed properly
Agent replied · 10 June 2024
Thank you for sharing your experience.
5/5
TrustpilotHouse viewing
The person was very helpful and offer lots of valuable information.
Agent replied · 10 June 2024
Thank you for taking the time to write a review.
5/5
TrustpilotSales team was incredible ,the show…
Sales team was incredible ,the show house was immaculate
Agent replied · 10 June 2024
Thank you for taking the time to share your experience.
1/5
TrustpilotAbsolute shambles with any assistance…
Absolute shambles with any assistance after agreeing to purchase, everyone blames everyone else. The process has so much room for improvement. Not happy and I haven't even moved in yet.
Agent replied · 10 June 2024
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can look into this for you. Kind regards.
5/5
TrustpilotGreat service and professional friendly…
Great service and professional friendly team who are very knowledgeable and helpful
Agent replied · 10 June 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotStaff have always welcomed us on site…
Staff have always welcomed us on site and maintained a professional conduct. The sales staff have consistently been accommodating, addressing our enquiries quickly and directly.
Agent replied · 10 June 2024
Thank you for taking the time to leave a review.
1/5
TrustpilotAppalling company. Avoid
Appalling customer service where I am having to chase up the various trades people. No communication, care or consistency in anything. Site team unresponsive and promises not kept. A year on and amongst other things I am still waiting for things to be fixed that were highlighted before we moved in. Very little care at all once they have your money and a real lack of any organisation at any stage
5/5
TrustpilotPrompt and answered all questions
Prompt and answered all questions. Z
Agent replied · 10 June 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotWalton Court Gardens
Walton Court GardensI have been very impressed with the both the professionalism and the clarity when explaining the details of my purchase. It has been an enjoyable experience.
Agent replied · 10 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotHazel and Becky have been amazing
Hazel and Becky have been amazing, they have made buying our new home a dream. We love the area and our plot. Thanks for everything.
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Midlands team.
5/5
TrustpilotHelpful, friendly advice
Helpful, friendly advice given.
Agent replied · 10 June 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotGood service & explanation @ Rowden…
Good service & explanation @ Rowden Gate, Chippenham
Agent replied · 10 June 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotAmazing customer service
Good developers, they are going above and beyond to help me and my wife buy our first house, special thanks to josh for all he has done to help!
Agent replied · 10 June 2024
Thank you for taking the time to share your experience. Josh will be delighted to hear your comments.
5/5
TrustpilotVery Thorough
Lynne, sales consultant, at Curbridge Meadows, was excellent. Time given, thoroughness and very attentive.
Agent replied · 10 June 2024
Thank you for sharing your experience.
5/5
TrustpilotMoved to Paintworks development in …
Moved to Paintworks development in Bristol and everything has been superb! I was sad to see some negative reviews, but as my experience was spot on I just wanted to share a five star review to give others faith. We had a couple of minor snags which were acknowledged and rectified within 24-48 hours. I even got a call after to check I was happy. I really couldn't fault them
5/5
TrustpilotGreat communication
Great communication throughout. Couldn’t recommend more
Agent replied · 10 June 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotVery welcoming and helpful
Very welcoming and helpfulBest customer care so far
Agent replied · 10 June 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotKegworth Gate site
Kegworth Gate site, Excellent introduction to the site by Nikita Collington. Very pleasant and helpful guidance throughout our interview, very informative. Derek &Val Traynor.
Agent replied · 10 June 2024
Thank you for taking the time to leave a review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
