Avant Homes Midlands Derby reviews

★★★★★ 1/5

Trustpilot

Useless

I'd like to be able to comment on the after sales service but unfortunately I didn't get that far.I made an appointment to view eventually (after at least 5 phone calls) only to find that 'Peter', their sales rep, couldn't be bothered to put in an appearance.If they can't be bothered turning up for a prospective customer I can only imagine what organising the snagging list would be like.

Mark · 17 August 2020

★★★★★ 5/5

Trustpilot

Our first home with avant

We moved into our first home in September 2020 and despite our completion month being delayed due to the current pandemic, the sales team were amazing. They provided us with regular updates and reassurance.Our experience with avant has been fab! I would highly recommend Avant homes, they are built to a high standards and the spec is unreal. I’m still finding little appliances I didn’t know we had.

Chloe · 10 November 2020

★★★★★ 1/5

Trustpilot

Stay clear

Avant homes were ok when we first moved 2 and a half years ago. So since the take over customer services are worst than useless They don’t respond to emails and when you do get them it’s a I will call you back I. 10 mins as I need tm check something and I’m still waiting h as usual for the call 3 weeks later . I have a rusty towel rail in main bathroom that I have complained about to 18 months only to be told , after the two year warranty is up ,, that’s it’s moisture damage !!!! It’s a towel rail in a bathroom . This is just one issue they are trying to get out of . Stay clear of a company that has changed and the customer is no longer a priority but profits obviously are ,

Iain · 11 July 2023

★★★★★ 5/5

Trustpilot

5***** Avant and team

Moved into our new home(the Lanes, knaresborough), so pleased with the quality of the house, A big thank you to Clare Firby (Avant) for all of her help from the sale of my property to the purchase of our new one. Avant’s customer service has been fantastic throughout this process

Tom · 26 April 2021

★★★★★ 2/5

Trustpilot

There have been several issues with the…

There have been several issues with the house in which they have fixed most. I have noticed the more expensive replacements they have been resistant to.2 months after the snagging period (2 years) has ended (1 month of which I was in hospital) I noticed a new issue with the exterior building work. Who knows when this issue happened. Avant have refused to look into it when it is clearly a quality building issue. The metal work that covers the join between the roof and wall has come off on its own. The mono block work is now exposed.

A · 10 July 2023

★★★★★ 5/5

Trustpilot

Chaucer's Green

I last posted to this site on 15 March 2023 sharing my views and experiences to that point. Well, I have now made the move and have been living in my new home for one week!Although Jane moved on to another site in March, her replacement James has continued the excellent service with communication being very good, regular and friendly.I had heard of a very negative experience at a nearby Avant development which prompted me to commission a professional snagging company but they found my home to be of a high standard with very few issues to be investigated.This hasn't surprised me having met Steve, the site manager, who has been most accommodating, keeping me informed of all impending works that will impact me and my home. When he says he will do something, he does it.The moving in experience has in large part been very relaxed, to which I can only thank and credit Avant for contributing to.Keep up the good work and you will have many more happy and satisfied customers.

David · 7 July 2023

★★★★★ 4/5

Trustpilot

Great follow up in Scotland

Thought I would wait until today 3rd July, as this is 4 months since we moved in.Just a shout out of praise to Angela and the (Scottish?) Customer Care Team.Yes, we has issues when we moved in, but these have been mostly, resolved by the customer care team, for us. Last week we unexpectedly, had a follow up call from customer care to check the promised work had been/ was being carried out, that for me shows they are doing what they promised, Thank you

MR · 3 July 2023

★★★★★ 5/5

Trustpilot

I Would Like to Mention Jacqueline…

I Would Like to Mention Jacqueline McPhee, Who was amazing . She is Sales Advisor for Avant Homes Jackton Green and was amazing from Inception to the handing over keys to us.

YASER · 30 June 2023

★★★★★ 5/5

Trustpilot

Great pre and after sales service

Cannot fault Avant Homes at all. From the first appointment to today they have been nothing but amazing. From first seeing the house to completion was dead on 3 months, which was brilliant and we took advantage of the my move package which means they help us sell our house.As with anything, we have had a few minor snags, and I cannot stress minor enough, however they have been sorted straight away by James and the site team.Would thoroughly recommend buying an Avant home, they do not cut corners and the quality of the finish is brilliant. We are very happy on our new home 🏡

Rob · 28 June 2023

★★★★★ 5/5

Trustpilot

Huge thank you to Lesley for all her…

Huge thank you to Lesley for all her help with our purchase at Cygnet Park. Very knowledgeable and promptly responds to any queriesThanks

Kirkstone · 5 February 2024

★★★★★ 5/5

Trustpilot

Patricia has been just lovely

Patricia has been just lovely, so understanding of our needs and expectations, a really gentle approach which has been fantastic for us, leading us gently into a big decision , she has been fab 🙂 we are very excited and looking forward to live in the cotchett village!

Sarah · 14 August 2021

★★★★★ 5/5

Trustpilot

Mr james in marketing office is very approchable and excellent man which i felt is a genuine asset to avant homes

Felt like your company understands the common people like my needs in buying the home .construction is good .got an ever smiling face of james given a confidence to move forward with the mortgage.One suggestion is next time if your planing any other construction site if you could plan a home without toilet next to the entrance door it will be more helpfull that asians to buy the property

Renita · 17 March 2024

★★★★★ 5/5

Trustpilot

I honestly can't recommend Avant homes…

I honestly can't recommend Avant homes enough .they were absolutely brilliant .we have just moved into our lovely new home .we were let down by a buyer and we thought we were going to lose this lovely house however Avant kept it for us and when we found another buyer they also kept it till we were able to move in .which saved us a great deal of stress ,so many thanks to Avant homes and a lovely lady called Kath Reading who has now retired ,so many thanks to each and every one in volved .I can thoroughly recommend them at Avant homes

Mr/Mrs · 23 June 2023

★★★★★ 4/5

Trustpilot

Avant homes - RADFORDS MEADOW

Overall, the avant process from securing the property, to moving in, to sorting all the snags has been generally good. The process with the home co ordinator was not a great exchange but the service from 2 individuals after this is whats saved this review to be honestBeth in the sales office was a great help and helped smooth things over if there was any bumps in the beginningBut since moving in, we have had outstanding service from Adam Hodgson, from home demo even until now. He has gone above and beyond for us, even taking calls at 11pm at night when the generator we didnt know we was on kept tripping which resulted in loss of power. He phoned the relevant people to try and sort it for us. Nearly all of our snags have been sorted, the only one being solely waiting for the outsourced kitchen company to fix. I know that if i need something sorted, he will just get on it right away and get it sorted. I feel you dont get anywhere with people on the phone I am really happy with how things are ending/being sorted, having started off pretty rocky.

Elli · 23 June 2023

★★★★★ 5/5

Trustpilot

Great after sales service

Received a great example of after sales service today made possible by Julie (the after sales representative at Wellington Park Sunderland). Due to an oversight the lawn of our very large garden was not laid at the time of moving in, but after a massive effort by Julie arranging Landscapers etc. it was laid today and looks amazing. I can't thank all concerned enough for their efforts and its nice to know that Avant care even after the keys are handed over.

Neill · 22 June 2023

★★★★★ 5/5

Trustpilot

Georgia Taylor has been amazing

Georgia Taylor has been amazing. From the minute I went into the Sales office she was polite, helpful and friendly. Her emails are helpful and nothing is too much trouble.

Kirsty · 14 August 2023

★★★★★ 2/5

Trustpilot

Avant just don't keep their word.

First of all, I want to say that we have encountered no problems with the quality of the house. The build itself has been fine. We are in a 5 bedroomed Chesham.However, there have been ongoing issues regarding our plot, with works required now for 12 whole months. Time and time again, we have been assured that the works are going to happen, we have even been given dates by various people in customer services, and by the site team. And yet, time and time again, the works have not happened. I have an extensive email trail, where the customer services team commit to making things happen, but invariably, they don't happen. The amount of time that these endless communications have taken over the past 12 months is absolutely ridiculous, and as I say, we have been let down time and time again.Avant - please stay true to your word - you need to be better organised.

Chris · 13 June 2023

★★★★★ 1/5

Trustpilot

Ongoing issues

We have had issues with the house for over 2 years and they will not address them The Customer Services are rubbish I'll ring back ,I'll email you ,send more photos of the problem, I'm on site I'll come and see you these are most of the replies you get and nothing happens We have continued issues with badly fitted kitchen doors falling off The land at the end of the drive should have been landscaped but it was left and is now an eyesore. We areextremely frustrated and disappointed with how we are being treated

David · 12 June 2023

★★★★★ 5/5

Trustpilot

We reserved an Avant show home

Last year we reserved a show home after seeing the build quality at Avant Homes. The windows and doors are not flimsy at all and will stand the test of time. We fell in love with the bi folds as a standard and the size of each room did not make you feel like it was a new build. The bathroom items are stylish and well fitted. A lot of thought goes into each house and the workmanship is 100% there. While we waited for our completion day, we read the reviews on trustpilot. We braced ourselves for a fight to get all issues ironed out and in a timely manner. It's been 4 weeks since we've moved in and I can honestly say that I now feel part of the Avant family! Customer service are ALWAYS available to get that call logged or to answer your question. The workmen call ahead and pop in on the off chance they can get it fixed quicker than quoted. The bug list is minor. I've logged things like the light on the front needs tightening to scratches on a radiator. As you can see they are very minor but Avant do not make you feel petty when logging it. They send the most amazing and highly skilled person round to not only make you smile but to get the job done to your standards and sign, only if your happy! Everyone at Avant goes above and beyond to make sure your dream home stays a dream! The reservations we had at the beginning of this journey has now gone. We've spoken to Sales and Customer service teams to directors and formen and everyone have made us feel like the decision to buy an Avant home will be the best decision you've made.. and they are not wrong! Thank you to those individuals at Avant, who know us and have made us laugh instead of cry every step of the way.

Banu · 12 June 2023

★★★★★ 5/5

Trustpilot

Laura was very knowledgeable and…

Laura was very knowledgeable and explained everything in detail. Very professional and helpful.

Janet · 4 August 2024

★★★★★ 5/5

Trustpilot

Great experience

Great experience, thank you Andrea and Sarah. Now looking forward to moving into our new home

Ian · 9 June 2024

★★★★★ 5/5

Trustpilot

1st class

1st class. I’d like to commend and thank Louise at Wilbur Chase for her warm friendly welcome and all the kind assistance she gave me at short notice. I’m sure Avant realise how fortunate they are to have quality professionals like her in the group.

Nidal · 1 January 2022

★★★★★ 4/5

Trustpilot

Friendly staff, but no printed Brochure material

Friendly staff, but no physical brochures. The issue is when out one doesnt have a lap top with one, and so to look into each has to wait until you return home. This is a lost opportunity to position and sell to us. It is all well and good cutting that cost, and stating look when you get back, but the mood you are in and driver changes the more sites of others visited. Hard to put one next to the other when you have no brochure and they do.

Alan · 5 June 2023

★★★★★ 5/5

Trustpilot

Avant have given us our forever home

Avant have given us our forever home, its a modern high quality build with so much potential. We looked at a number of other house building sites but none of them matched the features offered as standard that Avant does. The process was smooth and well explained and all of the face to face interactions with the sales and site staff have been professional and friendly. Recommended!

Alan · 17 September 2020