Every review we hold for the Derby office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleEverything started off fine and sadly at the end of the tenancy agreement they proved to by a 'typical' letting agent.
After a 'final' inspection without us present they have withheld some of the deposit with no cost evidence and when we asked if we could correct the so called errors in the property the contractors had already been. I've been promised evidence of the withheld amount but had nothing back. They have failed to answer any of the questions we've put to them.
Now we need to go through the DPS and wait even longer for our money to be returned.
BRENDAN · 27 January 2025
★★★★★ 5/5
GoogleKatie and Mel are a fantastic team who we would recommend without reservation!!! At a very difficult time, having returned from a long period overseas and having no knowledge of the housing situation in the UK, they stepped in and sorted us out with a comfortable little place that we could move into almost straight away. After 6 months our landlord decided to sell the property and we were back at square one. The girls pulled yet another rabbit out of the hat and we are now settled into our new home. They go way beyond their "job description". They are caring, considerate and understanding,....that's on top of professional, efficient and resourceful.
Philip · 1 June 2024
★★★★★ 5/5
GoogleI had the pleasure of dealing with Austin Properties, specifically with Mel and Katie, and I must say they are the absolute best at what they do. The entire process, from booking a viewing to moving in, was nothing short of exceptional.
Mel and Katie demonstrated an unparalleled level of professionalism from the moment I expressed interest in a property. The booking process was smooth, and the viewing itself was thorough, leaving no question unanswered.
What sets Austin Properties apart is their swift response to any issues that arose. The team addressed my concerns promptly and efficiently, showcasing a commitment to tenant satisfaction that goes above and beyond.
I truly appreciate the high standard of service and dedication to professionalism exhibited by Mel and Katie. If I ever find myself in need of renting a property again, I wouldn't hesitate to reach out to Austin Properties. Thank you for making my renting experience so positive and stress-free!
Peter · 28 March 2024
★★★★★ 5/5
GoogleKatie and her team are amazing... Always helpful...and very quick to deal with issues! I only had a few typical little house issues in the 3 yrs with them and they were dealt with very quickly.
No worries about deposit returns... Very honest and very fair.
Definitely a go to company if looking for rental services as tenant or landlord 👍🏻👍🏻 well done Austin Property
Paul · 29 March 2020
★★★★★ 5/5
GoogleKatie, Mel and Sara have all been amazing since we moved into our property in Melbourne. From the initial viewing to moving in, as well as handling any issues with the property. Everything is done with a smile and a kind word. Nothing is ever a problem. Thanks!!
Chris · 17 April 2018
★★★★★ 5/5
GoogleExcellent service. When criticising this establishment people need to differentiate between landlord and managing agent. Katie and her staff give 100%. So I feel some comments on here are spoilers especially when Katie is referred to as a …
Phil · 17 April 2019
★★★★★ 5/5
GoogleKatie and Mel are great, I've moved around quite a bit, rented my fair share of properties, and this is the friendliest and most chilled out letting agents I've ever used. Easy to get on with, flexible, professional and deposit was returned very quickly at the end of the tenancy - highly recommend. Melbourne's a fantastic place to live too, lots of countryside and friendly locals.
Nick · 17 April 2021
★★★★★ 5/5
GoogleAMAZING. My first foray into being a landlady, and wow Mel & Katie have gone above and beyond throughout. Amazing, professional, friendly service - nothing is too much trouble. Would recommend to everyone whether you're the renter or rentee! No question too stupid, no issue too big. Brilliant communication, perfect example of customer service at every turn. Simply the BEST.
Claire · 29 March 2022
★★★★★ 5/5
GoogleGreat Company to deal with
Really on the Ball
Paul · 28 March 2024
★★★★★ 1/5
GoogleAvoid this letting agent at all costs. Fantastic when you view a property. But once you are in there its a different story. I rented a flat with a huge damp and mould problem which damaged my clothes and furniture. They were not …
Mark · 17 April 2018
★★★★★ 1/5
GoogleAvoid this letting agent at all costs.
3 years of renting from these and the shower screen still leaked after they informed me from day 1. The ceiling came in eventually but the 24 hour number for …
Darren · 17 April 2019
★★★★★ 5/5
GoogleRating only, no written review.
Piotr · 30 August 2024
★★★★★ 5/5
GoogleRating only, no written review.
Kevin · 29 March 2023
★★★★★ 3/5
GoogleEasy to navigate
Ellie · 29 March 2022
★★★★★ 4/5
GoogleRating only, no written review.
Laura · 17 April 2019
★★★★★ 4/5
GoogleRating only, no written review.
Ms · 2 January 2019
★★★★★ 4/5
GoogleRating only, no written review.
Laura · 9 June 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
