Trusted Agent profile
Verified
★★★★★
22 reviews across 1 platform
15 Market Street, Derby East DE75 7NR
Part of Belvoir, see every office.
Belvoir's Derby East office at 15 Market Street is rated 2.5 out of 5 across 22 reviews on 1 platform, including 22 Google reviews rated 2.5. Checked 9 October 2026.
Every review we hold for the Derby East office, from every platform, shown as written. First names only.
5/5
GoogleI was on the rented apartment managed by Belvoir. There were few issues in the apartment regarding plumbing with which we were really frustrated. Belvoir tried their best to resolve the issue, even though it took some time, which I believe … More
2/5
GoogleUseless!! My son drove 3 hours to attend a viewing arranged by Belvoir. When he got there, the agent said the keys to the property were missing! He waited well over a week for Belvoir to rearrange the viewing and then they said there had been an error and the advertised £600 pcm should have been £750 pcm !! Unbelievable!
1/5
GoogleSuch a worst service while I was a tenant with this company. Would never ever recommend it to anyone! The staff working with them is super unhelpful and rude. While we were tenants, getting anything sorted from maintenance was the biggest pain in life. And now when we ended tenancy, they made up a big list of false claims against us by trying to deduct a large sum of our protected deposit. Attached herewith are a few pictures of the kind of stupid things they have been asking claim against, even after we got a professional cleaner come and do the work before handover.
1/5
GoogleI was not unsatisfied with the service I received from Belvoir. I saw a property online that we wanted to view so I enquired about that and I was told I would be contacted once they had checked when was good for the tenant. Waited a couple days then it was the weekend and never heard anything - no phone call, no email. So I emailed then back on the Monday and I got an email back saying that they had tried ringing me but with no success and that all viewings were now taken. I always have my phone on me and I looked in my phone call history and no attempt was ever made to contact me. Very frustrating.
2/5
GoogleI let my property through Belvoir for many years. Unfortunately, the quality of service and communication has gradually gone downhill in recent times. There seemed to be a lack of interest in ensuring that my property was fit for rent and turned around quickly after a tenant left it in a state. Communication has been problematic for some time: I often had to chase answers to emails, and then chase again when I only got half the information I asked for. In the past an item disappeared from the inventory, and a lot of clutter and junk has accumulated in my property, when Belvoir should have made previous tenants remove it at the end of their tenancy. Their office is now situated in Heanor, which is not very convenient when your property is in Derby. In the end, I gave up with them and moved to another agent.
1/5
GooglePlaced an offer on a property that I haven’t seen due to being away but made an accurate opinion due to knowing the area and the houses that were built there, they said the vendor agrees and wants to move forward but insists on me seeing the house, I have drove 35miles saw the property and they called me next day to tell me that the vendor has sold to someone else. Lack of professionalism and honesty.
1/5
GoogleUsing false pictures to list a house and then been given abuse via the telephone
5/5
GoogleDon't understand why these guys are a 1.9, they have been nothing but brilliant with me, quick to respond and solve problems Needed a replacement part for my fridge they had some one out with in the week and a new one ordered and fitted with in 8 days. After my last eastate agents it's nice to actually have a land lord that gives a toss. Keep up the good work guys and thanks
1/5
GoogleUnprofessional and lack basic time management and planning. I booked a viewing at a property today and no one was there. I called the office and they didn't even have me booked in even though I had email confirmation of the date and time from Janelle, a so called property manager! Received a call 40 minutes later to say the appointment had been booked for an hour earlier than what was stated on the phone and the confirmation email I received. Honestly, planning and booking appointments must be the most simple job for an estate agent!NegativeQuality, Professionalism, Value
5/5
GoogleI have nothing but great things to say about this company. I have dealt with them on a number of occasions and they are very receptive to all my needs. … More
5/5
GoogleExcellent, on time showing me around property, got me in a day early, which was a godsend, and were thoroughly professional from start to finish. I moved in and they are always happy to help still. 5 stars
5/5
GoogleThese guys made the moving process so easy and stress free, once in we found a couple of issues but Frances managed to get contractors out the same day to repair. Excellent service would highly recommend
5/5
GoogleSorting out my new accommodation with this agency was such a breeze. Josie in particular was super helpful and accommodating.
5/5
GoogleJosie and the rest of the team have been absolutely amazing. Great and rapid communication throughout the process. Extremely friendly! Could not recommend enough.
1/5
GoogleVery bad service. They are con artists. Avoid if possible
1/5
GoogleShocking communication skills. More to come.
1/5
GoogleBad customer service and unprofessional
1/5
GoogleBad customer service and unprofessional
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleNot very helpful
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Belvoir's Derby East office has 22 reviews across 1 platform: 22 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Belvoir Derby East is rated 2.5 out of 5 across all 22 reviews, and 2.5 out of 5 on Google from 22 reviews, checked 9 October 2026.
Belvoir Derby East, 15 Market Street, Derby East DE75 7NR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.