Every review we hold for the Dartford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotLandlords Beware
Reeds Rains, as agents colleced the rent from our tenants, however, they then kept it for themselves for no reason that they could state when asked, within their own Terms and Conditions.They will happily quote their Terms and Conditions to you, but, ignore them when you quote them back to them. Avoid them.
Chris · 24 July 2020
Agent replied · 22 October 2024
Hi,I’m sorry you’ve not been pleased with the service you’ve received from Reeds Rains. Customer service is of paramount importance to us. I can’t find your details on our system however if you could please email me at leyland@reedsrains.co.uk or call me on 01772 423772 I would appreciate the opportunity to discuss this matter for you. Kind Regards, Reeds Rains, Leyland
★★★★★ 5/5
TrustpilotTake all the stress out of letting
We have used Reeds Rains in a Bamber Bridge to manage one of our properties in the town and have found the service they provide to be very professional and efficient. They respond quickly to help take the pressure off the landlord when issues arise and make it a stress free process. I have just placed another property with their Chorley branch as opposed to trying to manage it myself as it takes all the work out of it.
Andrew · 10 November 2021
★★★★★ 5/5
TrustpilotReed Rains Morley Niamh Titterington
Great service Niamh was brilliant. A few hiccups but she was great at getting them resolved. Whole process from start to finish was easy and throughout Niamh was helpful.
STEVE · 24 February 2022
★★★★★ 5/5
TrustpilotSmashing service
The team were always honest, professional and supportive. Excellent communication.
Mrs · 5 October 2024
Agent replied · 22 October 2024
We are so glad to hear that you had a positive experience with our team. We strive to provide excellent communication and support to all of our customers. Thank you for your kind words.
★★★★★ 5/5
TrustpilotBlowing the myth out of the water
RR blow the myth that most estate agents are hapless out of the water! The company culture is remarkable, truly putting the client's needs first and above their own. At the Didsbury branch Connor took the initiative to refer my query to David who sought additional advice from Peter. As a great team they swifly helped me to a happy conclusion on my house sale - despite my not being their client. I am so grateful.
Sam · 12 April 2022
★★★★★ 1/5
TrustpilotLiars telling me i have to pay 1 months…
Liars telling me i have to pay 1 months rent and deposit, payed it then when i was moved in they said oh no sorry you dont get your holding deposit back because your short on your deposit by exactly what i paid for a holding deposit. Nathan you sly little boy, shame on you.
Casey · 6 September 2019
Agent replied · 22 October 2024
Hello Casey - We're so sorry to hear that you have had a negative experience with us, could you please let me know which branch you dealt with so I can feed back to them?Many thanks,Reeds Rains
★★★★★ 5/5
YellExcellent service
I have been working with Reeds Rains for a number of years now; the service I receive has always been of a very high standard, the people I speak with are always friendly and efficient. I deal predominantly with Ruby who is so easy to work with; she deals with my queries promptly, if efficient and no question is too much trouble. We always find time to chat and have a laugh about something and that social interaction makes the stress of managing property rentals so much easier. Would highly recommend Reeds Rains for their efficient, friendly manner and willingness to get stuff done!
SheilaD-116 · 13 August 2021
★★★★★ 1/5
TrustpilotAbsolutely appalling service
Absolutely appalling service. Our tenants recommended by reeds rains ransacked our home, didn’t pay rent, utilities for a year and cleverly avoided eviction. All this supported by reeds rains Preston. Don’t know how they can sleep at night.
Karen · 14 December 2022
Agent replied · 22 October 2024
I’m so sorry you have had a bad experience with us. We aim to provide satisfactory service at all times. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
★★★★★ 5/5
YellGreat customer service
I have rented many properties in the past but the speed and quality of service that I have received from Julia and her team at Dartford has been exceptional. Thoroughly recommend
KellyW-468 · 14 October 2021
★★★★★ 1/5
TrustpilotHull office has no idea
Hull office has no idea how to manage the chain. Our purchase took twice as long as we expected and throughout we were in an information vacuum. Reeds Rains did not know enough about what was happening further up the chain and didn't attempt to find out. In the end we went over their heads and spoke to the next agent along, who did not have to speak to us at all but was far more knowledgeable and communicative.
David · 7 October 2021
★★★★★ 5/5
TrustpilotHonest answers
Honest answers to all questions, friendly staff and reliable.
R · 11 October 2024
Agent replied · 22 October 2024
Thank you for your kind words :)
★★★★★ 5/5
TrustpilotStaff have been very helpful
Staff have been very helpful, friendly and quick service.
Rachael · 10 October 2024
Agent replied · 22 October 2024
We appreciate your kind words about our staff. We strive to provide excellent customer service, and we're glad you had a positive experience.
★★★★★ 5/5
Trustpilotthe team at Gosforth they have sold…
the team at Gosforth they have sold three houses for me and my family not one hitch run the extra mileall the time with out a problem i think they are amazingjust amazing thank you so much for all your help over the last few years Mr cairns
Customer · 14 June 2024
★★★★★ 5/5
TrustpilotThe st.Helens
The st.Helens. branch This agencie is so well organised and will explain to you everything u need to know when trying to rent a house they have spot on knowledge of the area and are super helpful when looking for a house. The agent that helped me with everything was eleanor smith she helped me find a house after i told her about our struggle finding one that allowed us to have our dogs and we manged to find and secure one within the same week such an amazing agent.
Graham · 8 July 2021
★★★★★ 5/5
TrustpilotReally Happy with the service from…
Really Happy with the service from Reeds Rains Sutton, in particular Nathan Gibson. He helped us greatly and always went above and beyond for myself and my partner!
Casey · 21 February 2022
★★★★★ 4/5
TrustpilotA difficult year for us when dealing…
A difficult year for us when dealing with the estate of a bereaved relative in Scarborough. Everyone at the RR office in Scarborough have been helpful and professional throughout. Huge thanks to Rebecca and the team for your support.
MRS · 22 March 2019
★★★★★ 5/5
YellGreat service from Reeds Raine
Thank you so much Julia for your help and patience all through the buying process.
BimbolaO-1 · 29 June 2023
★★★★★ 5/5
TrustpilotGreat Estate agent
Great Estate agent. Lots of contact from the team and although a slow start we did get quite a few viewings and finally sold through them. Office staff are great and even helped me complete solicitors forms.Would definitely use again.
Nina · 16 October 2024
★★★★★ 5/5
TrustpilotAbsolutely fantastic service
We recently bought our first house that was marketed by Reeds Rains St Helens, and cannot recommend them highly enough. Jane Kerrigan in particular was fantastic, and responded to all our enquiries very quickly, and was great at dealing with the solicitors and speeding things along. We will definitely be using them again in the future, and would advise anyone else to do so also!
Noah · 26 April 2023
★★★★★ 5/5
TrustpilotProfessional Friendly Service
Professional approach in every aspect of the process and frequent communication and updates
Helen · 17 July 2024
Agent replied · 22 October 2024
We appreciate your kind words and are thrilled to hear that you found our approach professional and our communication clear throughout the process. We strive to provide a positive experience for all our customers, and your feedback is valuable to us.
★★★★★ 1/5
TrustpilotProperty management
If I could give it a zero I would Property management on fully managed let USELESS…… save your money Go to a company which actually manages a property The list is endless …… inspections not carried out properly, rent increases not done, no action taken for 6 months on a child safety issue , damage in property not investigated, emails not responded to …. Rubbish rubbish company
Catherine · 3 February 2023
★★★★★ 1/5
TrustpilotReeds Rains ilford
Reeds Rains - Ilford, Cranbrook roadExtremely unpleasant to deal with. I had been calling every single day for a week regarding a rental property advertised to be told someone will call back. However no one ever did. I called yesterday complaining to Bernard, the branch manager emphasising the lack of customer service. He also told me he will call me back. To no surprise i did not get a call back. Called in to find more excuses and then was being told what and how to leave a review. I stated i wanted to complain and i was told to send the complain to the person i would be filing the complaint against! LoL! I have never come across such a counter intuitive demand before. DO NOT use these guys. They have such a disgusting attitude. Anyone wanting to rent out their property, do NOT use them. They do not care about whether your property needs to be rented out or not. This could very well have been a happy landlord whose property has been rented. However it is not the case due to this embarassing property agents and the manner in which they deal with customers. I will be taking this further to HR or MD. I am leaving review on every platform to raise awareness. Stay well away from these guys!
Ajay · 13 April 2021
★★★★★ 5/5
TrustpilotSuccessful sale, would recommend.
The staff at Reeds Rains were very efficient when I was selling a property and kept me informed of all viewings and the progress of the sale.
Julia · 23 September 2023
Agent replied · 22 October 2024
Glad we could help :)Regards,Reeds Rains
★★★★★ 5/5
TrustpilotEfficient and friendly service
Efficient and friendly service. Would recommend to anyone. Big thank you.
Andrea · 17 August 2024
Agent replied · 22 October 2024
Hi Andrea,Thank you for your kind words. We are delighted to hear that you had a positive experience with our service. We appreciate your recommendation and will continue to strive for excellence.Regards,Reeds Rains
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
