Reeds Rains Dartford reviews

★★★★★ 1/5

Trustpilot

Avoid!

Avoid! Whether you are a buyer or seller, don't waste your time, effort and money!Booked a viewing to find the estate agent knew very little about the property. Promised to get back to me the following day with answers to questions we asked... nothing. Until just under a week later when they rang for feedback on the property. When advised we are awaiting a response to our questions (which the lady seemed oblivious to) and that this service is not good enough, they blamed the owner of the property for not getting back to them and advised they would get back to us again... yet we are still waiting. Turns out we viewed a friend of a friends house and they wasn't even aware of the viewing (house was unoccupied), let alone the questions! (Preston branch)

Claire · 26 September 2020

★★★★★ 5/5

Trustpilot

Andrea/Jade from Dinnington

Working with Andrea from the Dinnington branch. Wow, this woman is incredible. Her communication is excellent, she was contacting us on her days off, out of her working hours, just so we could have an update if she had heard from anyone from the sale of our purchase. When she was on holiday, a lady called Jade took her place and again, her communication was excellent. Even just updating me at dinner time to say ‘sorry there is no update’ was helpful as it saved me calling them to see if they had heard anything. Would recommend Reeds Rains to anyone!! Especially these two lovely ladies!

Laura · 30 March 2024

★★★★★ 1/5

Trustpilot

Do not I repeat do not use this agent

Do not I repeat do not use this agent! Alison Sidney based in Walderslade has totally given false information on a regular basis on renting a property. She was happy to take £288 holding deposit yet still carried on letting other clients view the property. My son gave all information requested including a guarantor and still she mis lead us into believing that my son and his partner would be moving into the house. This agent lies and takes deposits misleading people totally - stay clear and go with a reputation agent - not this bunch of shafters!

Kim · 7 August 2020

★★★★★ 5/5

Trustpilot

This estate agent’s have been amazing…

This estate agent’s have been amazing from day one the staff I have had dealings with have gone over and beyond caring professional and always there at the end of the phone re help and advice highly recommend !! special thanks to Keren who supported me at all times throughout final sale of the property H E stead

Hazel · 18 November 2021

★★★★★ 5/5

Yell

My experience with Reeds Rains Estate Agents

The staff at Reeds Rains Estate agents dartford are wonderful. Particularly Lee, who spent quality time explaining and guiding us throughout the entire house renting process. Worthy of note wss the transparency. No hidden charges. I'd recommend them again and again.

ChukwudiO-2 · 31 August 2023

★★★★★ 5/5

Trustpilot

Reed Rains, Macclesfield

Excellent service from the team, in particular Sue, Zoe and Jaya at RR Macclesfield who recently sold my house for me. From the first point of contact they were polite, friendly, knowledgeable, easy to approach and very professional. They also sold my house within a few weeks and made the whole process easy. I cannot thank or recommend them enough!

April · 3 July 2021

★★★★★ 1/5

Trustpilot

Reeds Raids in Preston..

Reeds Raids in Preston... Absolutely awful. DO NOT USE. Never told us about any of our viewings. Organised an open house and turned up 15 minutes late with various different viewers waiting on the doorstep. Turned up late on several Other occasions and after we sold the house did not contact us once. On the day of completion when they were suppose to meet the buyers with the keys they never called us once and we had to hand over the keys ourselves.

Dan · 13 July 2020

★★★★★ 5/5

Trustpilot

Excellent service from Maria at Rothwell

Thank you Maria Hammill from the Rothwell branch. You found my daughter an amazing property to rent and now Maria is on the search for us an amazing property to buy. I really can't thank you enough for all your hard work, always being there and also ready to help at the drop of a hat.

Janette · 24 February 2022

★★★★★ 1/5

Trustpilot

Fed up of being ignored

Fed up of being constantly ignored by this company. Have emailed them directly, through their website, through RightMove, called them, left voicemails and left my contact details with an employee where I was promised a call back. So far I've not been contacted (not even a courtesy "we're sorry it's taking so long but we'll get back to you") and have lost hope I'll be able to successfully view the property I want.If this is what they're like to deal with trying to arrange a viewing for a property, I dread to think how inefficient they'd be to complete the purchase.

Matt · 30 June 2020

★★★★★ 1/5

Trustpilot

Salford Quays - Lies and so unhelpful

Simply wanted to view a 1-bed apartment in the Salford Quays area. Initially arranged well enough, then the appointment was cancelled by the agent (agent said the property was having work done) but when I emailed back he had in truth simply taken the day off and clearly cancelled his appointments to facilitate this. Re booked for a later date and time (chosen by the agent who subsequently wouldn't even be flexible enough to move this by 30 mins as it conflicted with another appointment I had. Then just before the 2nd appointment he advised me by email that someone else had already taken the property so the 2nd appointment never even happened. How someone else let the apartment when the workmen were apparently there preventing viewings remains a mystery?Finally to add insult to injury the same apartment is (a full week later now) still advertised on both Right Move and their own website as still being currently not let! God help the poor landlord depending on getting this rented out in the current market conditions waiting for these people to be bothered to actually show the place to someone...appalling!

Darren · 27 June 2020

★★★★★ 1/5

Trustpilot

Before moving with this agency

Before moving with this agency, we lived in 3 other flats. We never had problems with the other landlords, but this people is something out of this world. First of all I would like to clarify that they never played fair with us: in the visit to the house I told to the agent that I really wanted to rent the property, I even said to her to sign in the moment of the visit, but she told me that it was ok, that they were going to keep the property for me and that I could do the paperwork the next day. Next day, when I called her, she told me that the landlord accepted another offer. I think that was just a way to make me say that I was able to pay 6 months in a row. And so, the landlord accepted my offer.We moved to their property in February. When we moved there, the storage heaters were not working. At this point, I want to highlight that we moved with a 40 days baby. When you pay 6100 GBP before moving to a house, you expect a service. For 20 days, in February, with a baby, we lived without heaters. They just kept saying that maybe I didn´t know how to turn it on. I had to write them in a non friendly way to get a handyman in the house fixing it. And he had to fix it, because it was damaged.They came 2 or 3 times to visit the house to check everything was right. As in the contract, if the agent would have realized that something had to be repaired or cleaned, or misplaced, she had to aware us in order to do something about it.Well, in all the visits, she came to the house, checked it in 2 minutes, and said: everything is ok. We even got emails after each visit saying everything was ok.When we moved out, they sent us a email saying that the house needed a deep clean, 7 new bulbs (we stayed there for 10 months), and apart from the deep clean, they wanted to charge us for cleaning the door of the microwave (it just have a water vapour spoil in the door), for cleaning the door of a dishwasher that we never turned on, and they wanted to charge us for some mould and dump. Around 400 GBP for this. They even wanted to charge us to buy new curtains because of the damp , when curtains were made of a material 100% washable.The pictures of the original inventory had nothing to do with the inventory they did at the end of the rental. The first one, was a bit blurry, and the pictures of it were taken from a distance of everything. The pictures of the inventory they did when we moved out... What a crime. They did pictures with zoom of every single centimeter of the house, they moved furniture that weight around 50kg to do pictures of the floor below it. They even did a picture of the inside of a bin that it was not in the original inventory!So, they wanted to deduct 638GBP from our deposit, (we couldn´t get a VAT invoice, and the receipt they sent us was clearly suspicious: in the receipt one of the concepts was "Towel needs to be removed from kitchen floor 1 £4.00" Towel that we left there to protect the wooden floor from the water that could fall from the non-no-frost fridge). But I submitted a case through Mydeposit, and mydeposit has just given 340 GBP to them. If you are living in a Reeds Rains´s property, be aware. Keep this in mind. If you are not living in a Reeds Rains property, avoid them.The reviews with 5 stars are because before you move in their properties, a Barbie girl, ask you for the 5 stars review.

Rafael · 2 June 2020

★★★★★ 5/5

Trustpilot

Lovely staff

What made are experience great was the member of staff Michelle from Morley branch Who was really helpful and very professional

MRS · 25 September 2024

★★★★★ 5/5

Trustpilot

Very helpful and friendly agency with a…

Very helpful and friendly agency with a very good knowledge of Rye.

Gary · 22 May 2026

★★★★★ 5/5

Trustpilot

Friendly and approachable team

Friendly and approachable team, kept us fully informed all the way along. Very professional

Sharon · 4 May 2026

★★★★★ 5/5

Trustpilot

Excellent services

Excellent services, e.g. friendly and helpful staff, the responses speed were quick and knowledgeable.

Yi · 4 May 2026

★★★★★ 1/5

Trustpilot

Very unhappy..

Very unhappy... They just never fixed anything... No quality, not that there is no high quality... No quality is the term to be used... Houses left in dump, mold... Unheated... Poor systems... And lickeage in the roofs.... They do not have to fix these over years... Their national economic strategy... Ahahaaaaaaa... Leaving country for such... Sorry... In USA I heard the economy is better... My family doesn't need such! Your welcome!

Brigitta · 22 February 2022

★★★★★ 5/5

Trustpilot

Strong communication

Strong communication, reassuring, very comfortable experience,

Mrs · 7 October 2025

★★★★★ 1/5

Trustpilot

APPALLING SERVICE!

If I could have given this Company no stars I would have done so.Made an offer on a property several weeks ago and then made several calls to find out what was the outcome as no one came back to me. Initially blamed me for not providing proof of mortgage acceptance despite the fact I had the majority of funds in cash and informed the Agent that if there were to be a problem, a family member would cover the shortfall, so a cash buyer in every sense of the word. Also, I previously worked in a local Estate Agent and it is not normal for people to make offers against properties they can’t afford. Eventually told there were several family members involved and the situation was ‘complicated’. Made a final call into the offices on the 22nd to find out if there was any progress to be told matters were still ongoing.Last week I was sent an email from RR with a link for another property, the link was broken so I went onto their website to search for the property. Whilst scrolling through, how shocked was I to see ‘sale agreed’ against the property on which I made the offer. I received no notification either verbally or written of this at all and I was therefore never given an opportunity to increase my offer. I phoned the offices to advise of this situation and was told I was called on the 22nd when in fact as previously stated, it was I that contacted them! I had Vodafone search my account and they indeed confirmed no call was made by RR.Not only is this extremely poor management, it is also my understanding it is illegal to not be kept informed.I feel very sorry for the vendor as I would have offered full asking price and possibly slightly more had I have been given the opportunity, something sadly, they will never be aware of.

Sheryl · 17 February 2020

★★★★★ 1/5

Trustpilot

I decided to go through RR langworthy…

I decided to go through RR langworthy rd Salford branch to let my 2 bed GF flat. This flat was my parents abode before they passed away, so it was a little emotional for me to be putting strangers in the place.RR put the first two people that came along in it, and retrospectively, the vetting/reference process was none existent. After 20 months of what can only be described as 'piggery' in my property, I was left with £3400 of damage to put right. The accumulated filth over the period of time should have been picked up on their routine visits. It was not. What I got from RR was - you have just been unlucky. These things happen. You have to expect some damage. This experience was very distasteful due to the emotional side of things. Do not touch RR with a bargepole.

Mr · 27 January 2020

★★★★★ 5/5

Trustpilot

Penwortham branch... excellent professional service

First of all, my girlfriend and I would like to say a big thank you to Rachel and Adam for literally everything they’ve done for us from finding the perfect property and going through with the paperwork. Secondly, they were really kind and easy to work with throughout the whole process.A big thank you to you both again!!! I’d definitely recommend the Penwortham branch to everyone!

Marcell · 10 February 2019

★★★★★ 1/5

Trustpilot

Stay away

We have rented a house through Reeds Rains for 2.5 years now, never had any major problems, rent inspections every 3 months, but they always manage to find an issue; carpets need cleaning, nick in Lino where dishwasher has slotted in, they’ve even gone as far as requesting us to clean the drive way, but I believe this to be the bloke that owns the house. I’m very particular my home so I was quite upset to learn that I had been judged like this! We have already come to terms with the fact that we are unlikely to receive our bond back, even though there are no major issues with the house.We have only had two cause for concern issues, the second one arising today. In the summer, no one was at home for the gas man who coincidentally knew the landlord (not Reeds Rains), personally, so he came with a spare key and let him in while no one was at home! It was actually my day off and the gas man was 30 mins earlier than expected, I had the shock of my life when I returned home. Today, I got a text from my bank to say that I was in my overdraft! I thought bloody hell, we’re not even in January yet, how did this happen?! Reeds Rains had taken two lots of rent direct debits totalling over £1500! I rang their accounts team who fobbed me off and told me it was my banks issue! After twoing and frowing, Halifax have managed to claw back one of the direct debits, but it will take 24-48 hours to show in my account. Reeds Rains customer service is diabolical!**edit as can’t reply to comment - Haxby Branch

Chloe · 2 January 2020

★★★★★ 1/5

Trustpilot

Avoid like the plague these people do…

Avoid like the plague these people do not care I have had issues builder lying constantly reported issues time and time again and nothing now my daughter has had her head injured she is only 3 years old her bedroom door is hanging off and spun back on her hitting her head I am now going to a solicitor as this was reported time and time again I would fix it MYSELF but the wood to the frame is rotted yet if your£10'behind on my rent they are calling me up truly despicable that isn't the only thing I have nothing but excuses and now my daughter is injured they want to come and fix it only after she cut her head honest do not rely on anything they say I am currently going to see a solicitor

Thomas · 30 December 2019

★★★★★ 2/5

Trustpilot

Not the best experience with them

Recently booked a house viewing with them, never received any confirmation of the viewing and they never sent me the full address so I had to call up on the day to get the details and to confirm. Once we arrived the agent didn’t introduce himself at all, and just didn’t seem like he wanted to be there, he sounded very bored. He didn’t know any information about the property and couldn’t answer any questions that we had. He didn’t sell it at all, I’d be fuming if he was selling my home! Wouldn’t want to use them again

Zoe · 18 December 2019

★★★★★ 5/5

Trustpilot

The estate agent

The estate agent, Steve was brilliant so down to earth and gave me honest feedback which I can use. I felt comfortable letting him into my house and that I could trust him. I will only use Reeds Rains when I sell or rent as can tell they are professionals that I can trust. He was on time for the appointments and very approachable.

Tracy · 3 December 2019