Reeds Rains Dartford reviews

★★★★★ 1/5

Trustpilot

Landlords BEWARE OF REEDS RAINS

I had the misfortune to employ Reeds Rains to manage my rental property, They charge 10 percent!!. Well not quite, if you add on the VAT and the ridiculous cost of renewing the lease and other add ons that they deem fit it’s nearer to 15 %. As far as managing the property, all they did was to employ their own contractors for an unbelievable fee to do any simple jobs. In the end I dealt with the tenant myself and everything went well as I wasn’t ripped off by journeymen builders, I did this for four years and then decided enough was enough. I waited until the lease was up and told them I was managing it myself as they served no purpose. You would think that would be that but no, they then dig out the small print and charged ME one months rent plus VAT (which I can’t claim back ) £1080 calling it a withdrawal fee. I reluctantly paid it as I was threatened with court. Please do not have any dealings with them they are useless and dishonestOh yes while I remember it takes them 12 days to pay the rent, money which is in their account earning free cash for them. My tennant pays me instantly on the day. BEWARE OF REEDS RAINS

Peter · 7 November 2018

★★★★★ 5/5

Trustpilot

The Preston team were excellent…

The Preston team were excellent throughout our house selling process. Special mention to Sue Taylor for her invaluable help and guidance.

Martin · 8 January 2022

★★★★★ 1/5

Trustpilot

Lazy and very untrustworthy...

Lazy and very untrustworthy...We moved out of a property on 18th August and still waiting for a report or any word about our bond returning or not...landlord doesnt know either. We have been lied to about mix ups etc since. They even lied to the landlords about things. I would rather be homeless than go through this company again.Myself and my partner are getting married in October and had to use our honeymoon money on a new flats bond and moving vans etc. The bond would give us our honeymon back but Im not holding my breath. Absolutely shockino customer service...I got called rude for complaining but I think we had a right to complain when they are clearly messing us about. Caught them out a few times because I'm texting the landlord who isn't happy about their services either.Thinking about complaining to a higher source if need be...shame I have all their emails to show the top bosses of the company or ombudsman!Named and shamed!!Like the title suggests....Lazy and very untrustworthy!!

Peter · 20 September 2018

★★★★★ 1/5

Trustpilot

We had a very negative experience…

We had a very negative experience letting a property from Reeds Rains. Communication is a lost concept on this agency. We paid a lot of fees before moving in to the property and were charged 'admin fees' at every opportunity throughout.At the end of the tenancy, a report was produced which specified that the lounge was poorly cleaned due to the carpets being discolored. We were prepared to contest this as the agent doing the inventory when we moved in (from a different agency which did the check out report) noted this. The landlord requested a cleaning of the lounge and requested a deduction from the deposit.When questioning this with the agent, I was responded to with one sentence replies. A lot of the issues we had could have been sorted through better communication, and I think its the agent who is responsible for this.I asked to see the invoice, it transpired that the work had not been done, and the new tennants check in report did not have this red mark on it. This looked like foul play to me as I don't think they would have sent cleaners round to do the work, had we agreed to the deductions, as new tennants were already in the property.

Phil · 20 September 2018

★★★★★ 5/5

Trustpilot

Jack was very professional and polite

Jack was very professional and polite. Communication was very good too

Mrs · 8 March 2023

★★★★★ 1/5

Trustpilot

Reeds rains ashton under lyne.

Reeds rains ashton under lyne.What an absolute disgrace of a company! So unbelievably unprofessional. We have rented a property for a year and a half and have had several issues dealing with reeds throughout the whole time!From moving in we had issues with smells from the drains which meant we were unable to use one of the bed rooms. Work men and neighbours informed us this problem has been on going for a long time. We were waiting a few months until reeds finally listened to us and sent some one to fix it. Not ideal when heavily pregnant! Be warned reeds rains have spare keys to the property and will bring people in to view the property prior to us moving out and without informing us of the viewing! This is unacceptable and a breach of our privacy!When moving out reeds were incomplete of checking the inventory from when we moved in there for informing the land lord of damage “we have made” although it was in the inventory from us moving in and extra problems they missed but we emailed pictures over the day we moved in! This would have cost us a lot of money even though it was not our fault!Reeds should be able to complete check out and compare to the inventory!We have had to argue with them to prove our innocence and send over photo evidence for several things because of their incompetence! And we have not received an apology from Dale or any other branch member for their wrong doing! If your happy for people to come viewing your property with out you knowing who has been in and out and your happy to be charged for things you didn’t damage by all means rent with reeds rains. However I advise everyone to stay well away from this incompetent company!

Charlotte · 10 September 2018

★★★★★ 5/5

Trustpilot

5 star recommendation for Mortgage Adviser Emma Blackwell

I would highly recommend using the services of Reeds Rain in Garforth, in particular those of mortgage adviser Emma Blackwell. Emma showed me the full range of mortgages and explained everything clearly and professionally to enable me to decide which product to apply for. She dealt with my application, sensitively and efficiently and even provided me with an update on her non-working day. I would have no hesitation in recommending Emma to friends and family (or anyone else seeking a mortgage).

Sarah · 31 August 2018

★★★★★ 5/5

Trustpilot

We had such a good experience sorting our remortgage.

We had such a good experience sorting our remortgage though Reed Rains. Ian was lovely and helped us every step of the way, nothing was too much trouble for him. Thank you.

Hannah · 30 August 2018

★★★★★ 1/5

Trustpilot

Two years after letting my house…

Two years after letting my house through this company I'm still feeling the after shock. They contacted me when I was abroad saying my neighbour wanted to extend at the back of his house, and that it might compromise the windows on my lean to. I said it was OK as long as my side of the extension was made good. They just conveyed it was ok, which has left me with a £400 bill for making good. This is on top of a long list of miscommunications, not handling my tenants check out correctly, not following though on various items, contracting builders from London to fix a leak 50 miles away in Rye. Grossly incompetent, high staff turn over due to negligent management, poor communication...the list is endless. Buy through them by all means, but let your property out through them at your peril.

Adam · 21 July 2018

★★★★★ 5/5

Trustpilot

Such a positive experience throughout…

Such a positive experience from start to finish, the team supported me to sell my home and I managed to get my dream home which became available the day j agreed an offer on mine! Excellent communication, including at a difficult time when my first buyer pulled out. All worked out and was smoothly handled by Claire, Sarah, Jane and all the team. Can't thank you all enough!

Theresa · 18 February 2022

★★★★★ 5/5

Trustpilot

Keith Rosson was amazing

Keith Rosson was amazing! Couldn’t recommend more!

Joanna · 29 June 2023

★★★★★ 5/5

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Just bought a property through Reeds…

Just bought a property through Reeds Rains Didsbury branch. Emily was really helpful and friendly, and kept us updated. Would definitely recommend them.

Holly · 20 August 2021

★★★★★ 5/5

Trustpilot

Fantastic team

Fantastic team. Excellent customer service, professional,friendly, efficient and helpful.Presented the property to its potential leading to a quick uptake and sell.Sound advice and supportive throughout the process.

Customer · 25 February 2023

★★★★★ 5/5

Google

We were impressed withe service offered by Reeds Rains from day one. It was clear from the hand-delivered letter which arrived 24 hours beforehand, that they had done their homework on our property, its location and its aspect before their valuer arrived next day in order to pitch for our business. When events out of our control meant that things went wrong in the chain of buyers and sellers below us, the support and advice were sound and sensible, and their policy of financially vetting interested parties before listening to offers, kept time wasters at bay. This is a small, but well led team. They regularly updated us on progress, co-ordinated communication with all parties, and were patient and professional when our anxiety led us to call them frequently in order to express frustration with matters beyond our control, or to push for rapid progress. We are certain that we would not have received this level of service and commitment from many other agencies and certainly not from the on-line services. Highly recommended.

Martin · 22 June 2018

★★★★★ 1/5

Trustpilot

So called estate agents

I am not a big review writer but I need to share my expreience with this so called estate agent.I was really interested about a property they are advertising so I was trying to make an appointment. It took them 3 days to answer the phone. I left them several voicemails only to get no answers.I managed to book a viewing at 9:45. The property I am talking about is right in front of their office. I got their in the morning rush only to be kept waiting for about 20 minutes.We climbed about 4 stair high staircase. My agent tried to open up the property for long minutes. It did not happen. He than went to pick up another set of keys and the procedure started again. So I was travelling for 2,5 hours, waited for an agent for 30 minutes and stood at the door for another 15 minutes and I could not even enter to the property. I have been promised to get a call from them on the same day as they are calleng for a locksmiths. I am still waiting for that call even tho it happened a week ago.I only wish I could give them 0 stars.

Tamás · 15 June 2018

★★★★★ 2/5

Trustpilot

Staff are nice that work there but the…

Staff are nice that work there but the service is terrible. Had sitting tenant refuses to pay rent then after 3 mths rent protection pays out then tenant pays a mth so back to square 1 again . Fully managed by not doing anything about everything that tenant has dog in house and tenancy said no pets . Get house back after 3 yrs and stuff broken damaged or dog eaten in the house . Talked into sell at online oration site new way start low and bids go up. This is a lie as people go lower not higher so say. They talk the talk can take the money but want you to sell house bellow the asking price as a set deal.

Mandy · 13 June 2018

★★★★★ 5/5

Trustpilot

Ellie has been very helpful and gone…

Ellie has been very helpful and gone above and beyond to help me. I appreciate everything you have done! Thanks Ellie

Chloé · 7 December 2021

★★★★★ 1/5

Trustpilot

Appalling maintenance of rented properties

Rented a property through them, having some major issues with a leak in the bathroom that caused the floor to basically disintegrate in some parts. Called the maintenance people who sent someone out (more than a month ago) then that was it. Didn’t hear anything back, have been chasing them and keep getting strung along with excuse after excuse, including waiting (10 days) for the landlady to come by for it only to be another reed rains employee. All the while the floor is getting worse and I’m having to make sure I stand on the joists on the floor so I don’t go through to the kitchen. Not happy at all. Also rented out the property with a faulty light switch that the electrician who fixed it said was super dangerous and could have electrocuted us.

Lm · 16 April 2018

★★★★★ 5/5

Trustpilot

Selling of parents home Gregg the manager was very helpful as…

Gregg the manager was very helpful as was all the staff guiding me through the process and paper work I needed to sell my parents house as they have moved in to a care home so thanks for all your help and understanding of the position I found myself in.

Robert · 31 October 2023

★★★★★ 5/5

Trustpilot

Fantastic! 5* service!

After recently using Reeds Rains to rent a property, I cannot recommend them enough. I was worried about renting as my credit file is far from perfect and many agencies wouldn't touch me and were very quick to judge! Reeds Rains were so understanding and did everything possible to ensure I found a property. Within 2 weeks all the documents were sorted and I had the keys. I was kept updated throughout the process and the customer service I received was outstanding. Jamie, Amy and the rest of the team at the Halifax branch - thank you so much for not judging and doing everything within your power to get things sorted. 100/10 well done! I will definitely be recommending you to friends and family!

Tara · 31 March 2018

★★★★★ 1/5

Trustpilot

Absolutely avoid at all costs

This showers' behaviour whilst selling my home is the reason estate agents deserve the lousy reputation they have.Without going into too much detail, their sales pitch was very convincing and I decided to go with them after a previous sale via another agent fell through at the last minute because they didn't keep on top of the sale.After I'd signed on the dotted line, the branch manager who was handling the sale proceeded to totally disregard my instructions. The property which was unoccupied was left unsecured and in a vulnerable state which lead to thieves stealing lead from the roof, for which reeds rains totally refused to accept any responsibility.The conditions of the sale I had laid down were totally ignored and this lead to my being forced to accept a much lower price than several identical independent valuations had valued the property at. I was blatantly lied to on several occasions in order for reeds rains to make a fast buck at my expense.But that wasn't the worst part.....having witheld payment until the matter was resolved, I proceeded to raise a complaint with their upper management to be greeted by a "we sold your house, we don't really care how, so cough up....." attitude.Be warned.....these people will lie, cheat and deceive you and do what the hell they feel like.....and then when you complain they'll deny all knowledge of wrongdoing, accuse you as their client of lying and then bully you for their money....Caveat emptor indeed.....

Myob · 18 February 2018

★★★★★ 1/5

Trustpilot

Went to view the house but instead bombarded with mortgage adverstisement

I went to view the house this morning. Instead of giving me info about house that I was asking, the guy showing me around advertised about their mortgage services. In these day and age, one can go online, compare many mortgage providers, call the providers to confirm the rate and choose it. During my viewing, he answered calls and repeatedly saying 'I will be there in 5mins' i.e. I need to finish viewing quickly. I will never use this agent again.

Moedi · 17 February 2018

★★★★★ 1/5

Trustpilot

I had this estate agent letting my…

I had this estate agent letting my property it was awful poor communication, they changed the staff all the time it was a totally unprofessional they did not seem to know much about anything. I would never ever use them again.

Mary · 16 February 2021

★★★★★ 1/5

Trustpilot

Totally disgusting encounter with …

Totally disgusting encounter with Cheadle Office SK8, absolutely unbelievable. Not one staff member, but all staff members at this branch appear to totally disinterested in helping potential buyers/sellers. We were told that property we had viewed was not available for any more viewings unless we made an offer, obviously we were not prepared to do so. The whole interaction with the staff was very suspicious and therefore we called directly to the vendor, to express our concern at lack of interest and basically advise him of the lack of activity in respect of marketing his property. Guess what after being told vendor did not want any further viewings, he offered us a viewing for the following day. So vendor and buyer organised viewings SO what are Rains and Rains charging commission for, answers on a post card please!

Mary · 13 February 2018