Trusted Agent profile · Dartford
★★★★★
663 reviews across 3 platforms
37 High Street, Dartford, DA1 1DT
Hunters's office in Dartford, at 37 High Street, is rated 2.7 out of 5 across 663 reviews on three platforms, including 117 Google reviews rated 4.5.
Every review we hold for the Dartford office, from every platform, shown as written. First names only.
5/5
TrustpilotHunters Estate Agent review
Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.
1/5
TrustpilotAppalling customer service from the…
Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.
5/5
TrustpilotThe sale of our mum’s house by Hunters estate agents
Hunters have just sold my mum’s house and the whole experience from start to finish went so smoothly. James cane and valued the property and he was very kind and professional. Rebecca who handled the sale was brilliant! She was always in communication with my sister and I and kept us informed at every step of the way. She was always quick to answer any queries we had and was very prompt in resolving them. The other staff were also very kind and professional and really supported us in what has been a very emotional journey. Thank you all so much! 😃❤️
5/5
TrustpilotI have dealt with Janet Tretton at the…
I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly
5/5
GoogleI am very satisfied with the quality of sevice provided by Rhys and Hayley at Hunters Dartford. Both are very professional and fully focused on customer requirements and do their best to satisfy. Very very quick response every time Whole process start from buying to renting went extremely smooth. I am fairly new landlord in this business and would recommend to all my friends and would definitely move all my other properties to Hunters soon Thanks very muchPositiveResponsiveness, Quality, Professionalism, Value
Thanks Ranjeet
5/5
TrustpilotHunters Northenden branch
Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.
5/5
GoogleRhys and Colin couldn’t have been more helpful throughout the whole process of selling our house. They talked us through every stage with patience and understanding, keeping our best interests in mind every step of the way. We were over the moon to secure 3 amazing offers in 5 days of having our house on the market and that is all credit to Rhys for giving everything to seeking the perfect buyers for our beautiful, little cottage. He was brilliant at maintaining communication and listened to everything we said to ensure a successful sale. Thank you for all of your hard work and effort. We will definitely recommend you to friends and family going forwards.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Elena your thoughts are much appreciated We wish you all the best In your new home
5/5
TrustpilotI have been with M&M property since…
I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani
1/5
TrustpilotHunters is a joke
I have had experience with Hunters in the past on multiple occasions. I am disappointed everytime from their lack of felixibility. For example if you're trying to rent and your annual income matches but does not excees what is expected by Hunters then they will abruptly cut you off. Also horrible customer service by the staff and do not know what they are doing. On a flat i called twice one staff member told me i had to satisfy an income of 29.000 pounds and another staff member told me i had to exceed 30.000 wich makes me doubt their honesty. I have had much better experiences with other agencies. Do not reccomend.
5/5
GoogleExcellent service from start to finish. They called when they said they would and answered any questions I had and kept me informed. Special mention to Rhys who was very helpful and professional during the process.
Really good to hear Brendan Thanks
1/5
TrustpilotEnquired about a property
Enquired about a property. Travelled a round trip of 10 hours to view said property.
2/5
TrustpilotAn unfortunate attitude from Hunters
My boyfriend and I were purchasing a property through Hunters and they were pleasant enough. However, when we received the results of the independent survey two months down the line, it highlighted what we considered to be significant problems with the property, particularly the necessity of a whole new roof, and the replacement of brickwork.Naturally, we had not - and could not have - factored in the cost of these repairs, or the time it would take to carry them out, so we emailed our contact at Hunters in Sunderland, simply outlining the issues that the survey had presented, and attaching the report in full. The reply we received explained ‘The seller is not under any obligation to carry out any work or offer a reduction’. While true, this attitude seemed hostile to us, and rather unprofessional. We did not mention a negotiation of price, or the current owners carrying out the work themselves - although, to be frank, these did not seem unreasonable expectations.We had misgivings about how considerable an undertaking the repairs would be, both financially and physically, but were open to discussing options with Hunters/the sellers. However, we decided to withdraw from the sale, and Hunters’ attitude did play a big part in that. As a prospective buyer, you do not have a choice over which estate agent to deal with, but I would certainly be reticent about purchasing a property sold by Hunters in the future, and would strongly advise sellers to consider the overwhelmingly negative reviews on this page before engaging Hunters, as the wrong estate agent could scupper a sale, as in this case.
5/5
GoogleWhat a professional team Rhys and Heyley was both very helpful and excellent communicator. I will be recommending to everyone I know.
Thanks Pap and it was lovely spending some time chatting with you best regards Colin
1/5
TrustpilotDishonest and unprofessional
We drove over 250 miles to view a house listed for let @ £900. We said we like it and were happy to proceed, after all similar properties down south cost £1000 a month….We were absolutely shocked when they got back to us, offering us the house for £1000 because they knew we could afford it… we were aghast! I have never ever encountered such skullduggery and dishonesty…. Of course we declined… how can one deal with such a dishonest estate agent as these!
5/5
GoogleI was a tenant through Hunters Dartford and also purchased the house I was living in. They were very communicative in the purchase process. I was dealing mainly with Rhys who was very friendly and supportive throughout. Completion happened during lockdown so it was all the more appreciated that they were so professional. Also a mention to Denise at Hunters Dartford who dealt with all concerns during my tenancy in a very polite and professional manner.
Thanks for such a great review very much appreciated
2/5
GoogleIt was all going rather well until the day of completion. We were moving from the center of London to outside of London which was about a hours journey or so with good traffic. We received the call to say the keys were ready and asked if we could be there in 45 minutes. We said that we were a hour away. We made it very clear that we would get there in a hour and said that the traffic was not good. We received three more calls in the time we were journeying asking us what time we would be arriving and if we could get there as soon as possible which made us feel very harassed and were unnecessary. As we pointed out to the agent in the first call, we understood the seller was in a rush and needed to speak to us but we weren't going to sit in a moving van full of our furniture which we couldn't leave alone in the new location all day waiting for a call that could have come at anytime up until 16:00. The agent and the constant calls dampened our excitement and made us feel like we were being huge nuisances. Once we arrived and it was sorted, we were asked to leave a Google Review. We assured the agent that we would once we were settled. We also confirmed that we received the email that they had sent explaining how to leave a review. I received a call the next day telling me that they noticed I hadn't submitted a review yet and if I could. Once again, it made us feel like we were being harassed and was a disappointing end to the experience that we had. No one should be called the day after completion to be told that they had noticed the review hadn't been posted and asked to post one. No one should really be forced to review at all if they don't want to. Also, small note that hasn't affected our rating as this was not Hunter's fault, we wouldn't recommend anyone use the solicitor they recommend as they made our first time buying experience very traumatic.
Hi, First and foremost we’re really sorry to hear that you feel you didn’t have a positive end to your process. Addressing your first point regarding your travel time we do sympathise that you got caught in some traffic on the way to picking up the keys and this you could not foresee. We tried to call you a couple times and had no response in regards to an estimated time of arrival as the vendor was waiting in our office, and had to leave at a certain time to pick up her son from school. We we’re also trying to cater for the fact that you arranged to purchase some items from the owner that she had left for you at the property. The vendor was awaiting a lengthy amount of time and was stretched for time as she had other things to do after picking her child up from school. I also informed yourselves pre-completion that we could only release keys once the sellers solicitors had confirmed completion. After yourself and the owner were about to exit our office in Dartford you and the owner both verbally agreed to leave us a review because as you stated up until the day of completion “things had going rather well” I simply called you the day after to confirm that you’d received the link to the google review page ( I also did the same with owner ) as in certain cases before the email has not been received. I would also like to point out that you visited us again on the 31st of January asking us to assist you with an issue that had occurred at the property, that I had no knowledge of, however knew the vendor would be able to assist in answering your request. I felt I was as helpful as could be, I also provided you with contact details and asked if you have any other problems; and if you would contact us to make us aware that the issue was resolved. We again apologise for any inconvenience this has caused yourselves but we feel that we did our upmost to make sure your needs were catered for from start to finish. We sincerely wish you all the best in your new home.
5/5
GoogleFor those of you looking to sell your property, I can recommend talking to Rhys Henry of Hunters Dartford. I won't go into detail about my experience, because everyone's will be different. But to sum up, my asking price was achieved within 7 days of engagement with Rhys and before we even got round to taking photos and putting it on the market. After the offer was made, Rhys consistently engaged with the solicitors to get things through as quickly as possible.
Thank you James Much appreciated
5/5
TrustpilotVery helpful and patient.
Very helpful, kind and considerate.We have just moved into our new home after lots of ups and downs which started with the Covid lockdown. Without going into detail we had a lot of problems with our respective buyers and sellers. Hunters at Pocklington were so supportive, patient and understanding and were with us at every step. I have no hesitation in recommending them.
1/5
TrustpilotHunters Horncastle:
Hunters Horncastle:If you are looking for an EA who keeps you updated and informed then I would NOT use Hunters, if you want the privilege of paying for doing your own work then by all means use this EA, also if you want to feel as though the EA is acting on behalf of the buyer instead of the seller… this is the one for you!!! They say the right things to get the initial business and then offer bad advise and never any follow up or conversations about the state of the market during contract period, even when requested. Also emails and WA messages were ignored. Worst Estate Agent I’ve ever used. It seems that Katherine (who did the viewings) and Susan (admin) seem to hold them just above water and do all the donkey work. Just my honest opinion!! Would have given zero rating if possible
2/5
TrustpilotI was buying a house through hunters
I was buying a house through hunters, wasn’t the best experience in the world. When it came to getting the keys from the bishop Auckland office, I was told to wait outside in the cold for 15 minutes, then presented with 1 key by itself, there was no congrats on your first home or any welcome gifts or anything, just here’s your key, see you later 👍🏼😂 got into the house, it wasn’t clean, the kitchen had been flooded which warped all the kitchen floor which I then had to pay to get it sorted. They should have done a check once the owners were out the house in order to make sure it was in a fit state and as seen on the viewings. I’ve since rented out houses around that area and stayed well clear of hunters, I would never use them again after the experience I had with them.
5/5
TrustpilotValuation and extension options - excellent service
We contacted Hunters to explore our property options, particularly around extending our home, and to better understand both current and future values. From the outset, the service we received was exceptional.
5/5
TrustpilotThroughout the sale of my house I found…
Throughout the sale of my house I found Hunters amazing. I found Vicky was so supportive and helpful and kept me updated. I would definitely recommend and use hunters again. Thank you so much
5/5
TrustpilotBest by far! Hunters castleford, thank you
Hunters castleford, WHAT a professional, pro active, friendly team, hollie, kiera, lisa could not have made the process simpler!!! Updated practically daily! On the ball! Ive used most of local agents over past 10yrs and NON have come close to their high standard of quick comnunication and friendly manner!!! Couldnt recommend highly enough!! Thanks to the whole team for making a difficult process as str8 forward as possible! Best agents local to me and would not hesitate to use again...although think i will be staying put for a while 🙂
1/5
GoogleAll agencies are the same. At the end of the agreement they trying to take as much money as possible from you.all the good reviews are fake . They are scammers
Hi Mike, thank you for your review. As you are aware you left the property in an adverse condition which was contrary to the original inventory when you moved in. The landlord asked us to withhold a reasonable amount from the deposit which you have agreed to in line with all guidance in order to rectify the problem to enable the new tenants to move in. You were extremely rude and abusive towards my team and we have the email correspondence detailing this. The fact that you have called us 'scammers' shows that you clearly do not understand your responsibilities as a tenant and should perhaps educate yourself on what is required when renting a property. We price ourselves on our excellent service and everyone can see our other reviews are genuine. Feel free to contact me directly to discuss this matter further but I would ask that you remove your inaccurate review which we have also reported to the relevant authorities. Best regards, James - Director.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Dartford office has 663 reviews across three platforms: 117 on Google, 3 on Facebook, 543 on Trustpilot (across the whole business).
Hunters Dartford is rated 2.7 out of 5 across all 663 reviews, and 4.5 out of 5 on Google from 117 reviews.
Hunters Dartford, 37 High Street, Dartford, DA1 1DT.
