Hunters Dartford reviews

★★★★★ 1/5

Trustpilot

Rude, abrupt and impatient staff member

I rang Wallasey Hunters and spoke to a cocky, rude, impatient little lady called Amy! I asked for particulars for a property that I couldn’t find on the website, which had a for sale sign outside. She rudely responded “it is on the website” and proceeded to tell me that I had the address wrong and that she would email me the particulars of the address she thought was correct. So I checked again on the website, I then walked to the property to see the Hunters for sale board outside. I was correct with my address Amy! So I called back. The second girl who answered was a delight, friendly and helpful and figured out that the for sale board hadn’t been taken down, but the property had sold. The first girl has put me off using them to sell my property or buy a property with the Hunters for sale sign outside! Plus Amy never sent the property particulars of the address she wrongly thought I was talking about!

Brennan · 16 September 2020

★★★★★ 1/5

Trustpilot

Hunters? You need to be one to find any decent service!

If you are thinking of using this agent to manage your property for whatever reason-DON"T. Unfortunately I own (shared freehold) a flat within a block they manage. They hold meetings in corridors, schedule work without providing sufficient time for owners/tenants to organise time from work, fail to check the quality of the work done and react as an employer rather than, as they are, an employee. The meetings are therefore poorly attended and under any other management meeting structure would be considered as non-quorate. Unsatisfactory service at a high price.

KEITH · 14 August 2020

★★★★★ 1/5

Trustpilot

Hi I'm an international student was in…

Hi I'm an international student was in search of a room and approached hunters for letting, the agent was very kind and generous and showed the room and it was good house too I and my brothers were interested so we gave the deposit to agent But after that owner rejected us to not give the property with some issues that he wanted a couple in there. So, we thought to leave the home and asked the agent about deposit. He said he will transfer the amount within evening but he did not transfer instead told that we won't get money back due to some I issues. We were literally no where on earth we did not have money and home. So we found home somewhere by gods grace and then we called the agent and made him to speak to our well known and kind woman and then he he was ready to give amount but he couldn't transfer amount within time.He used to just say I'm transferring amount by today tommorow and it went on. So, it has been 20 days since we are approaching the hunters but no reply to mails and not receiving the calls at all. Today also he said that he will transfer amount by evening we are stuck in between his promises. So, I request everyone not to believe hunters so easily think many times before giving him money. I'm ashamed that how can they betray someone who has come to study here in this beautiful country.

Pramod · 5 August 2020

★★★★★ 1/5

Trustpilot

Very poor experience with hunters

Very poor experience with hunters, they delayed our process throughout, they didn’t request searches until week 6 of process when everyone else was ready to complete, 3 weeks later we’re all still sat waiting for a move date due to this. They fobbed us off all the way through blaming others parties when in fact once checking with people such as local authority the delays were with this solicitor. We will never buy/ sell with anyone using these solicitors again worse moving experience of my life (and I’ve moved a lot)

Helen · 28 July 2020

★★★★★ 1/5

Trustpilot

Avoid if you can!

Future tenants! Please avoid this company if you can, specially the office located in Surrey Quays.I've rent a room with them as one of my ex-friends had an Apartment with them, they asked me to pay £250 for a "references" which I did at that time but never received any contract from them & give the deposit of the room to the main tenant,( I did receive a notification from the DPS, informing the deposit was received and "secured" but it was put it to a different property, I didn't really pay much attention at that time as I've trusted the company and DPS) it was ok for me at that time as I will be lmoving with my friend anyway (wrong mistake!) April 2020, I've received an email from DPS to claim my deposit which I did, I've explained everything in details, providing all the evidence an information but nothing has been resolve, they just "throwing the ball" to different people. Such a disappointment!! The company acts with such a dodgy behaviours.

Angel · 21 July 2020

★★★★★ 1/5

Trustpilot

DISGUSTING BEHAVIOUR! I’ve rang 3 time’s to view properties…

I’ve rang 3 time’s to view properties in LS17 Alwoodley. I am property developer. I already have 4 properties in LS17. I have been spoken to rudely by Tracey (head of branch). She wants you to put your property on sale before seeing their properties! She even said it was waste of a call. This is appalling behaviour and disgusting tactic of getting hunters to advertise properties. Please move over to Preston baker I’ve bought my last property by them. Very polite and recent got my house valuated by them. Ls17 is best run by Preston baker 100% give a fair decisions on viewings and definitely know how to talk to potential clients. Hunters sort out your attitude your not the only estate agents in LS17! DO NOT ADVERTISE YOUR PROPERTY WITH HUNTERS! they are just taking properties in but not selling!

JK · 20 July 2020

★★★★★ 5/5

Trustpilot

Hunters Tring ans Surrounding Villages…

Hunters Tring & Surrounding Villages strike again! Amazing service from Caroline, Iain and the whole team. Helped us get our house sold at 98% of the asking price and keep everything going through the Covid-19 Epidemic. They chased everything down to completion even with a few complications along the way! On top of that they found us a short-term rental around the corner which suited all our needs and gave us a stop gap whilst we sold another property. We are customers for Life (just a shame that you only cover Tring and surrounding villages 😊). If you want an Agent that actually works hard for you and goes outside the box, then don’t hesitate to use Caroline and her brilliant Team.

Dom · 26 May 2020

★★★★★ 1/5

Trustpilot

Horrible experience and nasty staff

I have dealt with hunters in my life time for the purposes of my parents buying a house and a business and myself moving to a rental property. All I can say is they were consistently unprofessional uneducated and rude. I naively didn’t think it would matter when renting a property who the letting agents were however I was wrong. The biggest item of contention was the deposit. They had deliberately left items off the inventory that were damaged and dirty. I had added additional notes to say for example the carpet was heavily soiled, but because I did not list one particularly piece of damage they would not accept this. The staff were very rude- which is so unnecessary it’s not their money and I was nice throughout, far nicer than a lot of people would be.There’s many more things I could list but all I can say is to avoid them I have since used Hudson moody and they have been a dream lovely staff no matter who you speak to and very competent diligent record keeping.

Emily · 19 May 2020

★★★★★ 1/5

Trustpilot

Hunters Pontefract

What a joke this place is! Rented a property from them in august, viewed the property and it looked lovely, 3 bedroom house with a garage in a nice quite area for £650 a month. That’s where the this well sounding house then goes wrong. We’re supposed to have 2 sets of keys, they gave us 1 complete set and a set that fit none of the doors (who knows who’s keys I had and who had my keys?) We had no running hot water for 3 weeks.All of which were reported immediately. That’s when the problems then go even worse, after redecorating ( which the property needed) with their permission most rooms to the house and de weeding all of the gardens, we then realised why the property was so cheap. As the weather turned worse in autumn the boiler had to be put on, the thermostat didn’t work and the boiler was on constantly meaning the bills were ridiculously high, every window in the property was blown and misted the bay window was collapsing so let mould in the front of property, my daughter has a lung condition so this really effected her ( which hunters was made aware of) there were holes in the brick by the back door, when the toilet was flushed the downpipe leaked on to the back door the list goes on and on. We asked for early release of our tenancy ( a month and a half) which the landlord agreed to after a member of hunters had been out to assess the property, they then phoned on the day of my partners nans funeral to say the landlord had changed his mind ( which I never got the message after calling back twice and leaving messages) We moved out of the property in December due to the issues and the fact they weren’t being resolved after countless attempts to contact hunters. They finally got back in contact in January and said if we had just dropped the keys off that would have ended the tenancy? After weeks of trying to contact them. They have since taken the deposit back and rented out the property in pretty much the same condition! Stay away from hunters. They do nothing to help or communicate and are all about the money not the health and well-being of the tenants living in the properties, the tenants are simply cash cows!

Josie · 14 May 2020

★★★★★ 1/5

Trustpilot

had serious problems with Hunters…

had serious problems with Hunters Northfields Ealing , on many occasions I asked them not to make appointments without my permission, however they subcontract their lettings to a third party and they never make a mutually agreed time . all i ask is that all appointments aree by agreement ONLY , i cannot say what Hunters are like for landlords but if you are a tenant you wil,l get no help at all

Dissatisfied · 30 November 2021

★★★★★ 1/5

Trustpilot

STAY AWAY FROM THEM!!!!!!

I’ve been dealing with this agency for the past 5 years, and once again they’ve proven the worst agency/agents ever. I deal with their branch in Surrey Quays, London, and their service is amongst the worst I’ve ever had in any kind of customer service, plus their incompetence is beyond belief.We’ve had the name of the lead tenant changed from the DPS for someone who doesn't even live here. DPS tells us the agency requested the name, (which the agency rudely denied) and then we find out that only 1 of the current tenants has the name in the DPS although the deposit has obviously been payed by the 3 of us. On top of that, after showing our obvious concern with the situation, we’re told by the agency not to worry, because “it should be fine”. Disgraceful!!!STAY AWAY FROM THEM!!!

Sergio · 15 April 2020

★★★★★ 5/5

Trustpilot

Great, proactive service

We bought a property recently through Hunters, yet to complete, but they have been absolutely fantastic throughout the process.

Glenn · 20 May 2025

★★★★★ 1/5

Trustpilot

The worst Agency ever

The worst Agency ever. They looking every way to win your deposit. Please do never work with them. I was renting a small studio flat. When i first entered the flat the bath was a bit cracked. I never reported cause i thought they know about that. By the time this cracked became worst and worst. When i left property i did changed the bath with my own costs , i cleaned the property with professional cleaning service. Above that they said me that they put other people to clean it again cause it was not cleaned enough, and this cost was 240 pounds, finally i paid for that as well. Before all of these they said me i need to send keys via post to their agency. I did send it to them. After i payed the bath and the cleaning services, they said me that they need to keep some deposit because the keys has not arrived to their office and i didnt send the proof of postage which they never said me that it need to be posted with recorded post or to send them proof of postage. They are Scams do never work with them guys, they don't care how you feel or anything they just want to steal money from you.

Andi · 3 April 2020

★★★★★ 2/5

Trustpilot

Unfortunately once again America…

Unfortunately once again America succumbs to its usual 2-dimensional plots and characters with yet another load of revenge programming loaded with a heavy dose of violence. Predictably, the line is clearly defined between good and evil. Each episode we can look forward to inventive ways in which a healthy cross section of races kill evil Nazis, executing them with catchy one-liners and witty monologues. Most of this garbage rests on a good Jewish teenager who joins a team of what seems like movie extras in order to track down the evildoers and plot their demise.

Stephen · 14 March 2020

★★★★★ 1/5

Trustpilot

Avoid them

Avoid them. They inventing fake offers. Everything is beautiful new and shiny but when you viewing house there is a dog s**t on the middle. Which is fantastic for them.

Grabarz · 16 October 2020

★★★★★ 1/5

Trustpilot

STAY AWAY!

I rented a property for 6 months from this company and it’s by far the most horrific and unprofessional company I’ve ever come across. I got my keys and on entering the property you could smell how dirty it was. The carpet in living room had been so badly worn it had holes in it (when I view the property before it had tenants living in it and this as covered by furniture). Some of the rooms were wallpapered. Obviously lack of cleaning done. I did the inventory hive where you tick of the picture taken by the estate a gent matched the description, it did so I ticked it. All this was via email and before I got the keys to actually see it bare. I was horrified at the state of the place and called them immediately. Banister rail was loose, the back door had dropped, the front door leaked, all interior doors were very hard to open, the showers had been leaking as there was mould on kitchen ceiling directly below, boiler lost pressure when the heating was on and much more. They rectified a few things. Now over the 6 months I was there they did get things sorted (4months before an electrician was employed to fix the smoke alarms). Now I did not receive my full bond back as they took money off me £15 for dust on light fitting, and £25 for paint work that had been scratched (previous tennant painted white paint on brown plastic windowsills). I left the property in an immaculate state. It was much cleaner then when I moved in. Besides Annabelle being the most stuck up rude and unprofessional person I also think I’ve been misled and taken advantage of. As i imagine they took bond money off previous tenants for the decorating issues they did not however rectify this and restore the house to neutral decor. I don’t mind find taken off if I have damaged anything but they seem to take your money and not repair anything!

Helen · 4 December 2019

★★★★★ 1/5

Trustpilot

Avoid at all costs bad communication…

Avoid at all costs bad communication problems have to keep chasing them.Agreed figure on Friday to let one bedroom property on Monday increased amount by £750 not acceptable or professional.Still not had proper viewing of property at this point sad to say they least bad experience all round.The only prompt response i had from them was an e.mail with a holding charge invoice attached ten minutes after calling to place an interest in viewing the property 🤔🙄

Gillian · 15 October 2020

★★★★★ 1/5

Trustpilot

Hunters P'Head - Terrible customer service!

My recent experience with Hunters (Portishead) has been very poor and unfortunately, due to terrible customer service, I will avoid ever dealing with the company again. I thought it may be wise to share this review as I genuinely feel houses may not be selling in our area due to a certain persons 'selling techniques'. Every phonecall before and after our viewing with this person was incredibly frustrating. They were very rude, abrupt and patronising. During the viewing both me and my partner were almost cringing at the 'selling technique' , it was all about him and his contacts, very much a bragging opportunity. This was followed with a very patronising quick fire lesson on 'how to sell a house'. If the agent had bothered to actually ask questions about us, he would have learnt that one of us had very extensive property sales experience. Similarly, by asking no questions about us, he didn't sell the house to us, he merely opened the door and identified what the rooms were. No attempt of selling the features to fit our needs, nothing. Whilst I initiated some questions about the property, the agent didn't answer me directly and would always look to my partner when speaking - we both picked up on this seperately and found it to be very rude and came across chauvinistic! The agent wrapped up the viewing by saying he had a cash buyer in next (as to try and scare us), we waited...and guess what, nobody arrived. During the multiple calls after out viewing (some were return calls to his voicemails) this particular agent would respond like he didn't have a clue who we were, (well if he had bothered to use his customer service skills perhaps his memory would have served him better) after re-highlighting who I was, I was faced with short answers in a 'you're wasting my time tone'. I left every phonecall seething at how rude this person really was.I think anyone who has dealt in any customer facing role understands that customer service is key, find out about your customer, what do they do, what are their needs, build a rapport etc.I appreciate we were only viewers but fast forward to us selling in the future - there wouldn't be a chance I would use them as my agent. Safe to say, I will not be dealing with Hunters again.

Natalie · 22 September 2019

★★★★★ 1/5

Trustpilot

MY ADVICE IS DO NOT USE HUNTERS LETTING…

MY ADVICE IS DO NOT USE HUNTERS LETTING IN PONTEFRACT!!!I would prefer to give NO stars to Hunters Letting Agents of Pontefract. They are a shambles, they dont follow best practice in terms of how they deal with those people that sign agreements with them. I rented a property in the area being charged £700 pcm for a 3 bedroom house WITH garage I was very specific I needed a garage. the house had this and i was informed that everything had been checked at the property when I went to sign the contract. Moved in no working cooker, fridge or freezer, had 3 water leaks from bathroom (that I didnt use) into living room. Also no ability to use the Garage as they didnt give me a remote control for it for nearly 3 months and when they did it would not open but I had a manual handle to wind up and down (but the garage was full of builders rubbish), but of course they said they had checked and it was ready to move into. At the end of the tenancy they deducted £90 from the deposit for pet hair in the main bedroom (Ihave a cat which was always sleeping in its bed on the ground floor plus dead flies on the living room floor). No monies back however for the lack of the garage!! I then overpaid by mistake a further months payment and instead of sending back the full amount of £700 the deducted monies for some reason, no explanation to me. THEY ARE NOT BIG ON COMMUNICATING!!! People may think this is not true, I can prove all of this - there is more but i simply cannot be bothered to put it here. Will be taking legal advice.

Linda · 5 September 2019

★★★★★ 1/5

Trustpilot

Accept no responsibility for misselling

When we purchased our house through Hunters they marketed the property as having a 1.5 acre plot. Since purchasing we have subsequently found out this 1.5 acres is actually less than 1 acre. We have raised this with Hunters who do not consider they have done anything wrong. We have gone through their escalation process for what it was worth and they refuse to accept any responsibility. We are taking further action to understand what laws Hunters have actually broken around misspelling but if anyone has any advice feel free to comment.

Phil · 30 August 2019

★★★★★ 1/5

Trustpilot

Very bad customer service.

Mrs · 4 October 2025

★★★★★ 1/5

Trustpilot

Don’t expect any help.

Trying to talk to someone is just ridiculous. No one can do anything and always passes to another person which leads to waiting for a callback that never happens. I called 8 times yesterday hit voicemail each time, was only calling as again the call I was promised didn’t happen.Very happy to be changing to working with another estate agent.

Danielle.A · 7 February 2023

★★★★★ 1/5

Trustpilot

Hot air and horse

My original contract was with Thurman & Rye and was acquisitioned by Hunters part way through, but the staff remained the same. They had two flats to sell, so I offered them 3% if they sold both flats within the standard contract period as an incentive to market the properties. They didn’t market or sell a single flat. They just sat there and hoped for RightMove to create the footfall.Worse still was the brochuring of the properties, they couldn’t spell, got the wrong specs and they couldn’t draw the floor plans properly. Loads of promises and assurances from the start etc, but proved to be a load of hot air and horse.

Lam · 1 November 2018

★★★★★ 1/5

Trustpilot

DO NOT USE THIS ESTATE AGENT

DO NOT USE THIS ESTATE AGENT. On the 18.10.2018 I was appointed to see an apartment at 41 Mill West, Sowerby Bridge, HX6 3JH. (I hope the landlord is reading this)We agreed a time of 16:45 but due to traffic my sat nav advised I would be eleven minutes late. I called the office at 16:25 and after a few minutes of waiting for somebody to answer the telephone I was greeted. I advised the lady I was running late by eleven minutes and was told the agent showing me around cannot wait for me because she finishes at 5pm. I asked why would it be booked with only 15 minutes to spare for viewing and the reply I received from a manager at hunters was “you only get five minutes to view the property. The manager I had the displeasure of conversing with was named Nicola Thompson. She is rude, cocky and full of self importance with no regard for customer service or a potential tennents interest or the landlord of the property who contributes to her salary. I feel I had a lucky escape. I hope her superiors read this as well as the landlord who owns the property I was going to view. She needs to enroll in a customer service role and soon, personally I’d fire her but unfortunately this is what happens when you allow the inexperienced and possibly inadequate into a junior management role. I will post on every review site I can because of this women’s attitude with the hope her bosses react and teach her how to behave towards potential and existing customers.

Mark · 18 October 2018