Every review we hold for the Dartford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI rented a property for 4 years via GPS Lettings. They were fine throughout the tenancy when a substantial amount of rent was going through them and they were happy to take the commission. However, once my tenancy ended their behaviour palpably changed towards me, imposing costs that actually feel quite spiteful given how well I looked after the property and the effort I made to care for it and leave it in excellent condition. They were not clear about the returning of the keys, which I returned lunchtime (my lease had ended at midnight the night before). They imposed an extra full day’s rent despite the fact that no tenants are moving in for several weeks.
I took the tenancy over from tenants that had to leave their tenancy early. When I moved in the property was not in an ideal condition, some damage here and there, they had teenagers that had put things on the wall etc. There were also some items in the garage such as garden equipment, bicycles, a bed base and some other items. They had told me that most of the items were left by the landlord and as the garage was large and I knew the landlord now lived in Australia I had no reason to not believe them.
I am now finding that I am being charged for:
1) Removing items I never left, that do not belong to me.
2) Cleaning throughout the property despite leaving the property far cleaner than when I found it - the oven was filthy as was the fridge and the kitchen cabinets. The bathrooms were also not cleaned and I had to scrub them all before they were usable.
3) Repairing a hole in the kitchen wall which I can prove was there when I arrived as I have photographic evidence
4) Redecorating costs. I was there for four years and the paintwork was already tired when I arrived and took over from the previous tenants so I really do not think the cost of redecorating should come from me.
The landlord is clearly trying to rip off the tenant to pay for their wear and tear costs and GPS Lettings are fully endorsing and supporting this despite knowing full well that all these claims are untrue. Their representatives physically inspected the property on a yearly basis and I was always complimented on how I had kept the property in “excellent” condition. Yet when it comes to returning my deposit they come up with spurious and false claims in order to keep hold of my deposit which is a substantial amount.
I feel particularly aggrieved given I acted as a letting agent and gave tours to at least four prospective tenants and their families, one of which decided to take the property on after me. This was despite the fact I was extremely busy myself packing and also working from home, I took time out of my schedule to help them. They also sent prospective tenants without even telling me (the first two they emailed me about, then no further contact was made, they just sent them along without even asking me). In hindsight I should have made them carry out their own viewings.
I feel utterly betrayed by GPS Lettings and the landlord they are fully supporting to make these petty, spiteful and unfounded claims against me in order to extract more money than they have already had. After taking nearly £100,000 in rent and yet they still want more.
This is nothing but pure greed and I am leaving this review to help others to warn them not to trust GPS Lettings and to hopefully help to prevent it from happening to anyone else.
They may act friendly but believe me, as a tenant they will do all they can to help the landlord extract money from you in whatever way they can. Avoid at all costs.
Jason · 16 April 2024
Agent replied · 9 June 2024
We are sorry you feel so aggrieved. As we have explained to you, a check out was carried out at the property, and this report was sent to your landlord, along with the inventory from when you moved in. The landlord is claiming for differences between the two. No landlord can simply take a tenants deposit money without either the tenant agreeing to this, or if a tenant does not agree, the claim being heard before an adjudicator from the deposit company, or the landlord taking the tenant to court to have the monies released.
With regards to the keys, Keys are due to be returned on or before the end of a tenancy. If a tenant retains a property for a longer period than they have paid rent for, then the tenant must pay rent for use and occupation for the extra time. I don't understand why you are querying this, you knew the end date of your tenancy, and you knew you hadn't returned the keys when the tenancy ended. This is no different than if (for example) you decide to stay an extra night in a hotel, you would automatically appreciate that you cannot stay for free?
I totally understand that no tenant is ever happy that a landlord wishes to make deposit deductions. But legally, a landlord is entitled to claim these if they feel the tenant has not returned the property as it was given to them (allowing for fair wear and tear) and if a tenant does not agree to any deductions proposed, then the tenant has rights to contest these (stated above)
I appreciate you are upset, but don't feel the language you use to describe my staff and this company is fair, appropriate or remotely justified.
★★★★★ 1/5
GoogleI've encountered an incredibly negative experience with @GPS Lettings regarding a property on Downbank Avenue, DA7 6RT. They have proven to be dishonest and deceitful, prioritizing money over honesty and fair dealing.
Upon our initial viewing, the house appeared freshly painted, giving no indication of severe damp and mold issues. However, despite spotting some marks in the master bedroom, we were assured by Evelina at GPS Lettings that these were typical of an older property. Trusting their word, we proceeded with renting the house and moved in after two days.
Merely 10 days into our occupancy, we noticed widespread damp and mold across walls, ceilings, and even in the kitchen and toilet. Despite our efforts to ventilate and heat the property, the issue persisted and spread further.
When we reached out to GPS Lettings, they brushed off our concerns, claiming their responsibility was solely to relay messages to the landlord. They didn't provide the landlord's contact information and showed no intention to address the issue, only urging us to clean the damp ourselves.
For months, we tirelessly cleaned the damp every weekend to maintain a livable environment, but the situation worsened. The mold and damp adversely affected my children's health, causing allergies, breathing problems, and mental distress.
After relentless pursuit for five months, I escalated the matter to the Council Environmental Health Department. Despite inspections confirming severe damp and mold, GPS Lettings made minimal efforts, only installing a small fan in the bathroom.
Even after nine months, they failed to rectify the issue, insisting we remain in the house for an additional two months for a solution. Faced with their negligence and unwillingness to resolve the problem, we left the property before the original 12-month tenancy agreement ended. Now, they refuse to return our deposit and demand rent for a property we no longer occupy.
Their sole concern appears to be the landlord's interests, employing deceitful tactics to extract money. They absurdly attribute the damp and mold to tenant-generated vapors. These unethical practices have caused immense suffering and stress.
In response, we've filed complaints with their regulatory body, seeking the return of our deposit, compensation for financial and psychological losses, and a refund of the nine months' rent paid for an uninhabitable property
Aslam · 16 April 2024
Agent replied · 11 June 2024
The issues within the property were found to be condensation. Bexley environmental health were involved and no further action was taken. You wanted to end your tenancy early, and a date was agreed with your landlord. You then returned the keys before the mutually agreed date, so the landlord is claiming rent from you for the period up to the date you had agreed to pay your rent to. The landlord is also claiming deductions from your deposit for the condition you left the property in, which was very different from the condition you rented the property in.
All deposit deductions are through adjudication via the government approved independent scheme. The landlord cannot deduct any money from you unless the scheme adjudicators declare it legally lawful to do so.
To date you have not replied to my email asking you to make a formal complaint. Once we have this we will respond accordingly
Tenants enter into a legally boding contract, neither landlords nor tenants can simply ‘end’ the contract (without mutual consent.
Everything we do as an agent is on our landlords instructions. We are regulated and have to abide to the rules and regulations set out within our regulatory body
We are sorry you are unhappy with the outcome, but environmental health did not uphold your view. You returned the keys before the date you had agreement to do so, and the property was not left by you in an unacceptable condition.
★★★★★ 5/5
GoogleRobyn has been really supportive with helping me change my tenancy agreement. Always been at the end of the phone to deal with my enquiries, she was always willing to help. I got her some chocolate to thank her, that wasn’t enough with all the help and support she has given me. Thank you so much
Harriett · 16 April 2024
★★★★★ 5/5
GoogleGPS lettings have been truly superb throughout the process of my tenancy. Robyn is an excellent communicator and made everything run smoothly. I highly recommend this lettings as they are proactive & efficient. God bless all the staff …
Precious · 16 April 2023
Agent replied · 16 April 2026
Thank you so much for this positive review!
★★★★★ 5/5
GoogleRobyn was extremely helpful and answered all of our questions quickly, and most importantly, helped us secure our place! Cannot recommend this place enough. The staff are lovely and so helpful! If I could give more stars I would!
Lucy · 16 April 2024
★★★★★ 5/5
GoogleFantastic experience with GPS. Our agent Robyn was incredibly proactive and responsive and ultimately got us through our application. Would definitely recommend to others.
Hollie · 16 April 2024
★★★★★ 1/5
GoogleIf you really want a good house for your money, then avoid the GPS lettings, as they are crooks and want money without providing services. They rent damp and mouldy houses with new paint. The damp and mould can be worse just after a few days of moving.
NooberGaming · 16 April 2023
Agent replied · 16 April 2026
Please can you let us know who you are? We have no tenants with these details?
Edited to add - we believe you to be a friend of a tenant that left a property … More
★★★★★ 5/5
GoogleMy experience with GPS LETTING was more than wonderful. I found the full support and flexibility on their part. No matter who you are and from ware you are, you will find what you are looking for in this agency. Thanks again, progress and prosperity in the future.
BEN · 16 April 2023
Agent replied · 11 June 2024
Thank you for your lovely review. We hope you are very happy in your new home.
★★★★★ 1/5
GoogleI am really sorry to say our experience with agency is not good. We did not knew the demp and mould condition of house before moving and suffered alot whole period we stayed. My kids and me got skin reactions and ashtma problems in this …
Asma · 16 April 2023
Agent replied · 10 November 2024
We have sent you a copy of your inventory, completed a couple of days before you moved in. The maisonette was immaculate throughout. There was no mould and it had been professionally cleaned. We have also sent you a copy of the check out … More
★★★★★ 5/5
GoogleGPS Lettings have been absolutely fantastic with helping me and my son find a property to rent. Robyn, and the rest of the team have been so helpful with everything and communicating with us throughout the process. Thank you very much.
Highly recommend GPS
Leigh · 16 April 2024
★★★★★ 5/5
GoogleI had great experience with GPS lettings. Their communication is top notch. I was able to get a great apartment with stunning views!
I definitely recommend them.
Blessing · 16 April 2023
Agent replied · 16 April 2026
Thank you so much for this review. We agree, your apartment has stunning views, we hope you enjoy living there!
★★★★★ 5/5
GoogleMine and my partners first time looking for a place, GPS Lettings have been great! Very fast and efficient, also cannot thank them enough for being so supportive due to being our first property! :) cannot wait to move in!
Amy · 16 April 2024
★★★★★ 5/5
GoogleGPS has managed the rental of my house for over 20 years. The fact that I haven't felt the need to change letting agents in all that time says it all. I find all the staff to be friendly and professional and I would give them more than 5 stars if it were possible.
Gillian · 16 April 2023
★★★★★ 5/5
GoogleGreat company very professional very personable staff as well
Louise · 16 April 2023
★★★★★ 5/5
GoogleGreat company, staff helpful and very knowledgeable
Charley · 16 April 2023
★★★★★ 5/5
GoogleProfessional, friendly staff
Emma · 16 April 2023
★★★★★ 5/5
GoogleRating only, no written review.
Quinta · 16 April 2024
★★★★★ 1/5
GoogleRating only, no written review.
Anees · 16 April 2023
Agent replied · 16 April 2026
We have no idea who you are - but suspect you are another friend of a tenant who left the rental property in a filthy condition, as we have had several similar reviews that are all associated with this one family? If you are, then we feel … More
★★★★★ 1/5
GoogleRating only, no written review.
Shakeel · 16 April 2023
Agent replied · 16 April 2026
We have no record of you renting a property from us. We believe you to be the relative of a disgruntled tenant who breached his tenancy and has left the property extremely dirty and in a poor condition. You have not been party to any of the dispute - and clearly have not been given the full facts.
★★★★★ 5/5
GoogleRating only, no written review.
Marilyn · 16 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
