Trusted Agent profile
★★★★★
33 reviews across 3 platforms
Dumfries Street, Darlington DL1 1LB
My Lockup Limited's Darlington office at Dumfries Street is rated 5.0 out of 5 across 33 reviews on three platforms, including 10 Google reviews rated 5.0. Checked 9 October 2026.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
5/5
TrustpilotPerfect staff and storage
Janine at the Scarborough Branch is an absolute superstar….she was kind and helpful at what was a very difficult time for me. She took care of what I needed and chose the perfect storage size, rental time and had a contact for moving my stuff. The storage itself was clean and tidy and easy to get to. 100% recommend.
thank you for taking the time to leave a lovely review and the 5*, Janine will be thrilled with the mention.
5/5
TrustpilotAn excellent facility with outstanding service
My whole experience using My Lockup was excellent from start to finish. Janine was professional, understanding and very helpful. When I needed to move my belongings from a larger unit into a smaller one, Janine provided clear costs and flexible instructions. Communication throughout via email was concise and informative.
Thank you Sarah for the fantastic review I will be sure to pass on your lovely comments to Janine, we hope your move went well.
5/5
TrustpilotThank you to Janine at my lockup for…
Thank you to Janine at my lockup for all the help and advice during our rental, which instead of 3 weeks became nearly 4 months! The unit was clean and easily accessible. Thank you to all for making the storage one less problem to worry about during a difficult time. Much appreciated
thank you for the feedback Janine will be thrilled at the mention and the 5*, we really appreciate your time and glad all went well in the end.
5/5
TrustpilotThank you to Janine at my lockup
Thank you to Janine at my lockup for all the help and advice during our rental. The unit was clean and easily accessible. Much appreciate
Thank you Jess for your review and 5* we really appreciate your feedback
5/5
TrustpilotCayton
Being able to access the locker from 6am to 10pm at the Cayton site. It was very local for us. Felt very secure and dry. Janine was really helpful. I would definitely recommending to my family and friends Cayton lockup
Thank you so much for leaving this feedback and 5* we really appreciate it, Janine will be thrilled with the mention too.
5/5
TrustpilotOnly because Janine makes it the way it is!!
Honestly, Janine is amazing, professional, understanding, compassionate, kind and caring.....
thank you so much for the lovely words and 5 * it is very much appreciated Janine is thrilled with the mention.
5/5
TrustpilotCan't fault this company
Can't fault this company. Storage unit in Chester-Le-Street very secure, accessible and clean. Amanda dealt with a slight admin error extremely quickly and efficiently, which was resolved to my satisfaction. She was very professional, with a friendly and personal approach. I would not hesitate to use this company for any storage needs in the future.
thank you so much for the lovely feedback and 5* Mr Duncan we really appreciate it, Amanda will be thrilled to get a mention also.
5/5
TrustpilotRecommended
The office manager has been very helpful in helping to choose the right size lockup. The premises is very secure and always clean and easily accessible especially as I am disabled.
thank you Mrs Coats for the lovely feedback, we are so pleased you had a pleasant experience here at Mylockup , we really appreciate the 5* and our office manager will be thrilled with the mention
5/5
TrustpilotFantastic company
Fantastic company, stored my goods at the Chester-Le-Street branch. The branch manager Lindsey was really helpful and answered all my questions. The access times are really good and they even provide trollies to help you move your goods. I would highly recommend. Thank you I will use again if I move again.
5/5
GoogleIf I could give this place 10 stars I would. Excellent service. I needed to store a specialist piece of equipment and I couldn’t be there to collect. Shaun from mylockup took delivery of the item and was so helpful every step of the way. I had to change dates several times but nothing was ever too much trouble. The customer service here was superb and from now on I’ll always be recommending mylockup to everyone!!
5/5
TrustpilotSecure and clean.
My thanks to you all, especially to Janine for your help both before and during my rental, it's very much appreciated.
Thank you so much Zena for taking the time to leave such a lovely review
5/5
TrustpilotReally helpful and friendly staff
Really helpful and friendly staff, very efficient. Made the whole process easy and problem free. Well maintained facility.
Thank you Anne we do appreciate you taking the time to leave a review and 5*
4/5
Trustpilotvery happy
we used the Bridlington branch and were very happy with the customer service and the way we were looked after by Teresa. Happy with the security and the cleanliness, it is like a brand new building!
Morning Maggie thank you for the review we do appreciate you taking the time out to do this and Teresa will be pleased at the mention
5/5
TrustpilotOur possessions spend best part of a…
Our possessions spend best part of a year in Cayton and I was very impressed with the facility, Janine who runs it was brilliant and helpful
Thank you Mr Howarth for your kind words and 5 *, Janine will be delighted to get a mention. We do hope your move went smoothly regards mylockup team
5/5
TrustpilotFirst and foremost Janine at…
First and foremost Janine at Scarborough branch,extremely helpful and always on hand should you need assistance. Well set out plenty of parking. Would recommend.
Thank you Mr Heffron for leaving such a lovely review and the 5* it is very much appreciated and Janine will be thrilled with the mention.
5/5
TrustpilotGreat experience
Great experience; friendly, helpful and accommodating management, good facilities with easy access - would recommend and would use again if needed in future!
Thank you Laura for leaving a review for us we really appreciate it especially the 5 *
5/5
TrustpilotFirst class
First class. Had our furniture in storage for 6 months.Staff are really helpful. Store rooms are secure. Clean. Accessible. Highly recommended.
Many thanks Helen for you kind review, we do appreciate you taking the time to do this and the 5* ;-)
5/5
GoogleIt was easy to get set up with a storage space. Things were explained. The staff who dealt with me was very helpful and welcoming.
5/5
TrustpilotExcellent!
We have so many good things to say about mylockup in Chester-le-Street: secure facility, competitive prices, superb customer service from start to finish. We wholeheartedly recommend!
thank you for the wonderful review and rating we really appreciate your input
5/5
GoogleThe process was made so easy from enquiry, appointment to view through to moving into the unit. The facility is clean, spacious and easy to access without compromising safety and security. The latter being important as a solo female. The only suggestion I would make is to provide some smaller trolleys, similar to the large supermarket trolleys as sack barrows and large flat bed trollies are not always practical.
5/5
TrustpilotMy lockup Scarborough
We used the Scarborough facility for almost a year.
We thank you for such a lovely review its so nice to see how helpful and positive your experience was, wishing you a Happy new year and we really appreciate your feedback
5/5
TrustpilotBrilliant just brilliant
Brilliant just brilliant, Teresa at Bridlington, goes the extra mile for her customers
many thanks for taking the time to leave your review, Teresa will be thrilled with a mention as well as the 5 *
5/5
TrustpilotThanks all the 3 year I been with urs…
Thanks all the 3 year I been with urs all the beast specially Jennie thanks
Thank you so much Yadgar for the 5 * review we do appreciate it and Janine is thrilled to get a mention ;-)
5/5
GoogleCouldn’t speak more highly of the service provided by Sharon at the Darlington location. Has gone above and beyond in keeping me informed of renting my storage units and has provided assistance throughout the process. Looking forward to many months of storing my goods at MyLockup.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
My Lockup Limited's Darlington office has 33 reviews across three platforms: 10 on Google, 1 on Yell, 22 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
My Lockup Limited is rated 5.0 out of 5 across all 33 reviews, and 5.0 out of 5 on Google from 10 reviews, checked 9 October 2026.
My Lockup Limited, Dumfries Street, Darlington DL1 1LB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
