Bridgfords Lettings Darlington reviews

★★★★★ 1/5

Google

Rented a property through them a couple of years ago for two years, we are now renting from somewhere more professional and less extortionate . There were numerous failings from the beginning and it's quicker just to bullet point them *got given an early october move in date but couldn't actually move in til a week later as there was allegedly an issue with the boiler which showed no signs of being rectified til I hounded them as the first plummer had gone awol and they weren't arsed about finding another even though we'd paid everything n ready to move in *5 mins after finally moving in we noticed a shattered window in front bedroom, agent had gone by then so called office, was told it was due yo heating being put on after not being on n had caused the glass to shatter, sent someone out to remove the window that night, put a board up, said it'd be sorted next day, no call, chased it, said they'd get back to me, no call, chased again only to be accused of doing it when we moved in, we were told we had to fix and pay for it, obviously refused, they said window was fine on inventory the day before we moved in, pic of window in inventory was the only one with the blind down so I call bull plop on that one, battle on from Oct til Feb when it finally gets replaced after spending all winter with just a board to stop weather from getting in (wouldn't accept it being a health and safety risk either) *pipe burst during this time, instead of rushing a plummer out to stop the kitchen becoming a pool, they pressure me about paying for window, *discover a rat in the property, phone out of hours to ask they send a pest controller, get told that they can't do that n what do I want? For him to come up from burmingham and catch it for me *boiler on the blink get told to reset it myself and only agreed to fix it after I got aggressive on the phone *arranged numerous buyers viewings whilst we were still in contract, lots for when my partner and I were at work and they were out of hours, cancelled lots when we'd stayed in to do them and not told us, also arranged an open house viewing before we left without informing us or landlord n I only found out by showing a friend the sales post for the house *constantly told us we hadn't paid fees when we had *asked about getting co2 moniter fitted correctly as it is supposed to be fitted to the ceiling and not just propped against the wall by the toilet, got told it isn't n sent a screenshot of guidelines which proved Me right, asked when it was happening got told the inventory pic showed it was fitted on the ceiling, got sent the pic, they were referring to the light switch, I sent them the pic in their inventory of where it actually was, begrudgingly sent a fella to sort it, he said he was just there to look at it so I had to tell him that I was told he was there to fit it and argue with him to get him to do it *refused to fix things we were told would be fixed before we moved in until I got frustrated and went meta b***h in the actual office in front of new potential victims *wanted to do viewings as we were in the process of moving out and take pictures to put it up for sale but expected me (6weeks pregnant at the time) to move heavy boxes from room to room so they weren't in shot which they were swiftly told to f**k off over *and to top it all off spent 3 months chasing up over 600 quid of bond they had to give us back because at first they wanted us to pay 90 quid for waste removal for a few bin bags that wouldn't fit in the wheelie bin when we left n didn't like we'd arranged cheaper clear up with the landlord so said we hadn't paid the reference fees we needed to move into our new property which we had been in for 3 months and wouldn't have been able to move in without them and they defo wouldn't have given us the reference if we hadn't paid. I strongly believe that if I hadn't have chased them for the 3 month we wouldn't have got the bond back, and these are just the incidents that I can fit in the review . Just do yourself a favour and steer clear of them. Not worth the stress.

Julie · 13 June 2020

★★★★★ 5/5

Google

I've just bought a house through Bridgfords, I can honestly say they have been absolutely wonderful! My mum now says that if (when!) she sells she would definitely use them. The purchase has just been the most positive experience, thanks to Emma, Nicola (always on hand if I encountered a problem, which was hardly any!) Georgia and Lauren. It has been like talking with extremely supportive friends than estate agents. Just terrific, makes other estate agents seem like they just don't care. Will stop gushing now 🤣💗

Sue · 13 June 2020

★★★★★ 5/5

Trustpilot

We are letting

We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive. Grace her colleague appeared friendly and focused and a team player. It’s early in the process but we are impressed

David · 13 June 2026

★★★★★ 5/5

Google

The process from start to finish was excellent, the staff at Bridgford's are excellent from the viewing to the forms their were their to help us. Could not recommend this branch any higher. Thank you

Jason · 19 March 2026

★★★★★ 1/5

Trustpilot

Stalybridge branch over promised under achieved

Put my property up for sale with them all they do is over promise, the staff have no idea, couldn’t accept any feed back and very patronising, everything was a struggle after 3 viewings in 7 months took house of the market with them. Absolutely useless as a manager of 40 years if they worked for me they would all be unemployed.Stalybridge branch over promised and under achieved.

Michael · 9 March 2026

★★★★★ 5/5

Trustpilot

Very happy with sale via Bridgfords Swinton

Very please with the service and result of selling my mother’s house via Bridgfords Swinton. Mike was knowledgeable and efficient. His sale price estimate was 20% higher than another local firm but he managed to achieve it. He also arranged to visit mum in her care home to complete the paperwork. Happy to recommend.

R · 24 March 2025

★★★★★ 5/5

Google

The team ( particularly Nicola) looked after me and my sale from day 1. Nothing has been too much trouble, all calls have been answered or returned immediately and customer service has been second to none. We have sold our home and whilst it took a while ( through no fault of Bridgfords) they never gave up trying to get the best possible deal for us. I feel like they really cared about the sale and about me! Many thanks

Claire · 14 June 2019

★★★★★ 5/5

Google

I decided to give Bridgefords a chance at finding me a tenant for one of my rental properties as the service from Your Move Darlington was absolutely shocking. I couldn’t be happier with Bridgefords Darlington especially Duncan . Duncan has really looked after us throughout the whole process and kept us up to date with everything. He found us a tenant and we are happy with the whole service . We Would use again . Thanks for everything Nicola & Jack

Nicola · 14 June 2019

★★★★★ 5/5

Google

Being a first time buyer on my own the thought of starting the process in finding and purchasing a house seemed very daunting indeed. How wrong was I! From the first phone conversation Brigfords have been nothing but professional and could not have done more to assist me. Anyone I spoke to was cheery, friendly and extremely helpful, special mention to Georgia who kept me fully appraised of new properties and developments...can't thank or recommend them enough! The best out there...fact!

Andrew · 14 June 2019

★★★★★ 5/5

Google

Absolutely wonderful, trustworthy staff who genuinely care about your wants and needs. We were really anxious about finding a property to let and Duncan really put us at ease. He found us some wonderful properties to view and we would have happily chosen one until we found out through Duncan that we could apply for a mortgage! We have since been accepted and are starting our house hunt! Thank you so much to Stuart, Duncan and everyone at Bridgfords for a wonderful, reassuring service that has really made us feel confident about our future. All the best to you all and thanks again!

Laura · 14 June 2019

★★★★★ 2/5

Trustpilot

Branch staff good, conveyancing beyond horrendous

Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.

Andy · 16 January 2026

★★★★★ 5/5

Trustpilot

Nikki Curry is best state agent in…

Nikki Curry is best state agent in Wakefield office, very professional, very informative looks after Landlord as well renters, advise appropriately, 5* experience. Will always use services

Mughees · 27 December 2025

★★★★★ 1/5

Trustpilot

If I could put 0 I would

If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people

Olivia · 10 November 2025

★★★★★ 5/5

Google

Lovely staff, easy to talk to. The woman Casey who showed me around the house was a lovely woman, and the man Nick Bowen who I spoke to on the phone was very sweet and polite.

Rihanna · 16 February 2026

★★★★★ 5/5

Google

Joe was extremely professional when he came to value my house today. Really patient honest and realistic about the value of my property and has referred me to other parts of the business. Very low pressure approach and it would be a pleasure to do business with him if I choose to sell. Thanks Fran

Francesca · 13 June 2023

★★★★★ 5/5

Google

Nicola and Emma were really helpful after we had been disappointed with another estate agent in Darlington. Within a week of marketing the property we had an offer put forward to us which we accepted and today after just 2 months, the contract was completed and keys handed over to the new owner. It all happened very smoothly and we were kept updated with progress at every stage. I would highly recommend this estate agent.

Diane · 13 June 2020

★★★★★ 1/5

Trustpilot

Avoid like a plaque

The Property management company in Manchester is an absolute disgrace and very unprofessional.I have serious issues with my apartment for the last 4 weeks and nothing has been done I’ve sent over 10 emails to the property manager and getting fobbed off by Bridgfords and the Landlord That’s the trouble with Landlords good enough to take my money but when it comes to maintaining issue they simply ignore you.I’ve now forwarded all my emails to a property ombudsman

Rhys · 26 November 2023

★★★★★ 1/5

Trustpilot

I wrote an email to one of their sales…

I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!

Rachel · 27 June 2026

★★★★★ 1/5

Google

Thanks to Gemma Turf and Melanie Alderson for just disappearing. Interested in a new development but wanted to see more than just the show house ( totally different from the others).They first said we could see them and then just stopped answering. If you're not willing to buy blind and have questions, then this is not the company for you...would give 0 stars If I couldNegativeProfessionalism

Ti · 26 August 2021

★★★★★ 5/5

Google

Dealt with Nathan today to view a house in Darlington, great experience! Let me have a look at the house by myself and made himself available for any questions at the end, no pressure. Also took my payment for holding it, very easy, smooth and pleasant transaction, thanks so much!!

Kirsty · 13 June 2023

★★★★★ 1/5

Trustpilot

Bridgfords Gosforth

Bridgfords Gosforth - categorically the worst letting agents I have ever dealt with. They were very efficient at getting credit checks completed and the rent and deposit organised. After that though the service was appalllng. We picked up they keys a few days before we moved in and noticed a wash basin in the ensuite was smashed, and the premises was generally dirty (not mentioned on the inventory). Rang and advised - and said they could access the property to repair if necessary. It was not repaired when I moved in and I was advised this was because I needed to report through their portal. In the first week I had to report repairs - washing machine not plumbed in, broken toilet seats, kitchen cupboards so dilapidated the drawers fell out when opened, gas fire not working, thermostats missing/broken on radiators, ventilation fans not working plus the smashed basin. It took them 7 weeks to get some of the repairs done, the remainder were outstanding when I left 6 months later. I chased and chased but just got told they aren't priority repairs (repairs on white goods are supposed to be prioritised). Once I handed my notice in they were super efficient at arranging viewings to get some other poor fool to pay £850 to live in a cold badly maintained property.Although I have seen a copy of the check out report which mentioned lots of issues, all of which predated my tenancy, I have never had confirmation that the Land Lord is happy ( They brow beat me into taking a zero deposit arrangement which was very expensive so I don't have a deposit to come back) All in all swift to take your money slow to respond to issues and communications demonstrate how little they care about their tenants. I cannot recommend highly enough that you avoid this business like the plague.

Sally · 5 August 2023

★★★★★ 5/5

Trustpilot

A cheerful professional that brightens up your day...

I am the director of GLY UK Immigration Support Services Co. Ltd. which serves our HK clients in finding ideal homes here in the UK. Over the years of our operation, we learned to value true professionals in the estate agencies, who are, like Louise Coghlan of Bridgfords, very enthusiastic, responsive, and very patient to answer questions and resolve issues we encountered during the renting process. Louise is also one of the most cheerful estate agents I have ever met…so pleasant to talk to and to work with!.I am always pleased to recognize a true lettings professional who demonstrates knowledge, passion and commitment to her work. And me and my team are grateful for the support Louise has given us!Jonas FungDirectorGLY UK Immigration Support Services Ltd.

GLY · 12 July 2023

★★★★★ 5/5

Trustpilot

Excellent Service

After using other Agents locally for many years, I have got to say the service I received from the team at Cheadle hulme was outstanding. From the minute I spoke to Jemma I knew I was experiencing a different level of service. I dealt with Louise who kept me update and informed through every viewing, just superb, snd not forgetting Liam who when I had any queries dealt with them immediately- Thankyou to the whole amazing team, you will now have my other houses to let. 5 ⭐️

Sharon · 11 July 2023

★★★★★ 5/5

Google

Excellent service from a brilliant team. The team at the Bridgfords Darlington branch who handled my house sale have been outstanding. From the creation of high quality marketing material, keeping me up to date on viewings to then managing the sale through to completion ,they have been second to none. Special thanks to Nicola and Emma who have been the perfect balance of professional, warm and friendly. I highly recommend them

Kate · 14 June 2019