Every review we hold for the Dagenham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleRubbish! Worst estate agents I've ever had to deal with! They have properties in Coventry which is weird because they're based in Dagenham, so they try to connect you to someone in Cov, which never happens. Spent 3 days trying to book a viewing, and never heard back from them. This happened last year and I missed on potentially renting a property. It seems to be always the cr*p Estate agents that get the best properties.
Wish landlords would do their homework before going head with these incompetent agents, that seem so uncaring not wanting to be there attitude over the phone.
If you don't like your job, then get another one then and stop wasting my time!! 🤬😡😤
Clint · 19 August 2024
★★★★★ 1/5
GoogleNot a great experience with this company. Placed in a property via my local authority. One company fronts for this company. From day one I reported issues to the initial company I was introduced to. I had a random visit from the owner of this company who found it amusing and failed to comprehend exposed scolding hot pipes, over 1.5m drops in the back garden with no rails, loose paving, an un lockable back door, holes in walls and floors plus many more hazards were an serious issue for an ASD child. He dismissed me and instructed me to get a quote to decorate the bathroom while skipping out of the house arrogantly. I have since come to find out he is not just the estate agent but also the owner.
After months of failed repairs by unskilled random men I had to get Environmental Health to inspect. In addition to the faults I identified there were multiple hazards identified including Cat 1 health and safety issues. I have even found slugs in the house. After all this still no effort to repair.
Have the audacity to call me sis when you met me but have me and my kids living like this? Absolutely disgraceful people.
When I am moved the whole street will get a copy of the report so other families you happily take GBP’s for will know exactly what they are dealing with!
Onyx · 21 May 2024
★★★★★ 5/5
GoogleAmazing & Friendly individuals, easily approachable. The most important is, they listen to ur needs and find you a perfect place. I am one satisfied client.
Thanks to Ola for being extremely helpful.
Alao · 6 July 2020
Agent replied · 6 July 2023
Thank you Alao. We are delighted you are happy with our services
★★★★★ 5/5
Google5* to Luke Rowe who works at ms estates agents. So helpful, so patient and friendly, he went above and beyond for my house purchase. Can’t fault him. Extremely grateful for his great service. Thank you !!
Alb · 18 September 2024
Agent replied · 24 January 2025
Thank you so much for your business
★★★★★ 5/5
FacebookI was so lucky meeting an expert account manager like mrs Sandra Billy She is so reliable, trustworthy and very honest. I was so scared of investing on bitcoin because I have heard a lot about scammers but I just had to try with mrs Sandra Billy because I wasn't stable financially and today I have realize how interesting it is to be stable financially with the help of bitcon who is always there for the traders and I want to thank you for your help and love you showed me, now you have made my life so beautiful you're the best manager I can recommend everyone to work with, thank you mrs Sandra Billy???Contact her with this details if you want to boost your income and earn good profit as well.email; sandrabilly500@gmail.com WhatsApp; +1 (512) 893-1587
Ànêlë · 27 September 2022
★★★★★ 5/5
GoogleI am very satisfied ofletting agent MS ESTATE
Specially frm LUKE ROWE , he helped me so much to move in the property As quickly as possible
fast efficient and very friendly. Really helpful and great to deal with
I have found extremely helpful and professional and would recommend them to any tenants.
The best letting agent in London
Thank you LUKE !!!
Ayten · 7 July 2019
Agent replied · 6 July 2023
Thank you for the 5* rating. We are pleased that you are happy with our services.
★★★★★ 1/5
GoogleWill NEVER rent from these people again. Reoccurring problems (mice problem along with fleas) always had to wait a week before they would send someone out to sort the problem out. Lived with an old mattress in the front garden for a year which wasn't pleasant but was not my job to move as it was the previous tenants. Old heaters that should have been updated to keep house at least moderately warm. Landlord would visit unexpectedly. The list goes on. Was given 24 hours to leave the premises with my 10months old baby and the landlord wanted the keys to be dropped off at the estate agent for their own convenience.
Stay clear, behind the fancy suits are dodgy business men.
Horrible set of people.
Kizzy · 6 July 2021
★★★★★ 1/5
GoogleWorst place ever try to rent you a property that is rat infested and say they are doing the hole house up comes to move in day with thick grease everywhere blood on floor bathroom falling apart made my partner and kids be sick couldn't turn the lights of as the was all hanging of the ceiling then they say they won't to do the work they promised and take the keys off us even tho we go a contract we will be seeing you in court real soon good luck!
Scott · 6 July 2020
★★★★★ 5/5
GoogleAs a student renting my first house in Nottingham Lenton, MS Estates has been very helpful whenever I had any quiries. It was easy to arrange viewings and the whole process and signing of the contact was also very easy and the steps laid out very clearly which helped greatly as I was previously unaware of the process of rental.
KAH · 17 April 2023
★★★★★ 5/5
GoogleAs a student my recent experience finding a property with MS-Estates has been very positive. I have found all at MS-Estate to be very efficient as well as offering me plenty of support with completing the rental process for this lovely property. I have no hesitation in recommending MS-Estates to help with finding a property while living in the area.
Josh · 14 April 2023
★★★★★ 1/5
GoogleWent to view a property and wanted to take pictures for my husband and was told very rudely no no no no its on the Internet what you see is what you get. This is definitely not the case absolutely filthy and wood flooring coming apart and garage in the garden that can not be used by tenants. Different decor to Internet pictures. Grouting in the bathroom just slapped on and they wanted 1025 a month. Rude and old photos used on the advertisement will not use them again.
MDK9 · 7 July 2017
★★★★★ 1/5
GoogleIt’s coming up to two weeks since I complained about mould in the property. It’s so bad it’s even started to grow on my clothes. I’ve called and left messages and have had no answer. After seeing this I’ll probably finally get a response. They’re so lucky I can’t leave pictures on here.
Athena · 17 April 2023
★★★★★ 1/5
GoogleI lived in hell for 6 years so much so my mental health declined I was bullied intimidated and lived in a house not fit for a alley cat
Joanne · 18 September 2024
★★★★★ 1/5
GoogleThe worst estate agent I have ever come across. Impossible to get an appointment to view a property on sale. I wonder if the owners are aware of this unprofessional conduct.
Esther · 7 July 2019
Agent replied · 6 July 2023
Thank you for your feedback Esther. We take matter like this very seriously. I have checked our telephone log from our two offices - Dagenham and Grays office and seems not to have any record of your enquiry. Without viewings we can't make sales, so this is important to us. I will appreciate if you can get back to us at your earliest convenient so that we can help you better.
★★★★★ 5/5
GoogleMS-estates is a great agency, with kind and responsive landlords that are very helpful and fair.
Molly · 6 July 2022
Agent replied · 6 July 2023
Thank you Molly. We appreciate you.
★★★★★ 5/5
GoogleStaff are all very professional. From the minute u enter office the are extremely welcoming. They listen and act on all your requests.
I wish i could give them extra stars.
Susan · 7 July 2018
Agent replied · 6 July 2023
Thank you Susan for the 5* rating. This means a lot to the entire MS Team
★★★★★ 1/5
GoogleTerrible bunch of people. No one ever helps when you call to ask for repairs. Don’t even waste your time with them.
Nikaio · 16 April 2024
★★★★★ 5/5
GoogleM&S estate has really helped me lot for my home search...
Kemi8oivghrhehheugrgeheargargrhdhhehrahqhe · 7 July 2019
Agent replied · 6 July 2023
Many thanks.
★★★★★ 5/5
GoogleAbsolutely fantastic service, I'm happy with this team
Sam · 6 July 2020
Agent replied · 6 July 2023
Thank you sir. We are happy that you are pleased with our services. Our job here is to ensure you and all other clients are delighted and amazed with all we do for them.
★★★★★ 5/5
GooglePolite, competent, efficient service throughout
From the first contact through to the end of the transaction, service has been excellent
Samantha · 6 July 2022
★★★★★ 5/5
GoogleGreat support when trying to find and purchase our property.
Matt · 17 April 2023
★★★★★ 5/5
FacebookMS Estates is a real estate outfit that provides great customer service coupled with integrity and no qualms. An encounter with them is bound to be profitable and peaceful always.
Tokky · 6 April 2017
★★★★★ 1/5
GoogleThey make appointment with us for next day and no one even shows up. We try to call them but without any success. Very unprofessional!
Kinga · 7 July 2019
★★★★★ 5/5
GoogleGood availability and customer service. Smooth process securing our property for next year.
Thomas · 14 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
