Connells Hemel Hempstead reviews

★★★★★ 5/5

Google

Tim Wright has been an absolute star helping us through the tricky process of selling my mother's house - giving excellent advice and just generally being a totally decent human being! Right from the start he came in with the right attitude and gave me the confidence to proceed with Connells - he was knowledgeable, proactively helpful without being pushy and always available to answer questions when I needed it. I wouldn't hesitate to recommend Tim and Connells.

Kate · 26 July 2025

★★★★★ 5/5

Google

I have been in and around the property industry for over 20 years - I can honestly say that this particular sales experience with Connels has been the smoothest, most productive and professional process I have ever had. The branch manger Dan Minter was an integral part to this smooth running; and his professionalism and kindness made what is usually quite stressful experience an actual pleasure. Thank you Dan.

Jonathan · 27 July 2025

★★★★★ 5/5

Google

I originally contacted Connells for. Valuation for Probate. Tim was very helpful and when I was ready to sell I had no hesitation in contacting him. He was true to his word and had the details ready for my approval within days. The photos of the property were excellent. Tim showed the property quickly and we had 2 offers within days. Tim has kept me informed every step of the way. I would have no hesitation in recommending Connells, Hemel Hempstead. Thanks Tim.

Eileen · 17 March 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

Our experience with Connells Estate Agents, and especially with Jordan, was nothing short of exceptional. From the moment we walked in, Jordan exuded professionalism and eagerness to assist us in finding our dream apartment. Jordan went above and beyond to understand our needs and preferences, showing us around four different apartments that matched our criteria perfectly. His proactive approach made the entire process smooth and effortless. He was incredibly knowledgeable about each property, providing valuable insights and answering all our questions with clarity and patience. Overall, Connells Estate Agents exceeded our expectations, thanks in large part to Jordan's outstanding service. If you're in search of a property and want a seamless experience with a proactive and attentive agent, look no further than Connells, and be sure to ask for Jordan. He's a true asset to the team.

Paul · 25 April 2024

★★★★★ 5/5

Google

Can't recommend Danyal highly enough. He is personable and easygoing, he let us know exactly what to expect every step of the way on buying our first house. He made what is a motoriously stressful process relatively painless. We couldn't be happier with his assist.

Ewelina · 25 July 2025

★★★★★ 5/5

Google

Lauren at Connells is truly amazing, we have been on the market for a year and started to feel deflated about not finding a property. after speaking with her on the phone from the start she has helped us find our next home front he first initial call. She is such a fantastic agent has made things very easy for us. she has answered all our questions and needs, true star to the company. would deffinatly recommend dealing with Lauren .

Lee · 12 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 1/5

Google

Honestly, what an embarrassing experience I had with this agency. I called them every day for two weeks, visited their office in person, and left my details yet nobody from their letting team ever called me back or arranged a viewing. It’s the most unresponsive agency I’ve ever dealt with. I will definitely avoid them in the future whenever I see their name.

Mina · 27 March 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 5/5

Google

Connells were fantastic and really helped with my first house purchase. I mainly dealt with Tim Wright and Ian Lawson who were both very professional and knew the answers to all my questions. I would highly recommend them to anyone looking to buy somewhere

Alexander · 17 April 2025

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

Connells did a great job selling our shared ownership flat, we had so much trouble trying to sell it through other estate agents, but Connells new exactly what they were doing and sold our property in good time, we would like to thank Lee, Arthur and Carl, Carl knew exactly how shared ownership worked when it came to the process with Hightown and got it all spot on, thanks from Vanessa, Dan and Layla

Danny · 23 October 2023

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Google

I had a great experience with Connells Estate Agents over the last couple of weeks. Sophie Higgins was exceptional. Sophie went above and beyond to provide amazing customer service and the viewing she arranged was fantastic. I am very happy …

Nikos · 17 April 2025

★★★★★ 5/5

Google

The knowledge and the professionalism I had From Sophie was second to none. It was a delight to use the Seevices from connelly. I would recommend anyone who is looking to rent in Hemel to go and talk to Sophie

Dean · 17 April 2025

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Google

Denis was fantastic. Both me and the vendor had a lengthy process with the sale. I’m sure if it wasn’t for Denis liaising between us and the solicitors the sale would have ended unsuccessful. Thanks again Denis

Craig · 18 April 2025

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

★★★★★ 5/5

Google

I had an excellent experience with dealing with Connells in Hemel Hempstead and would highly recommend them to all. They helped me sell my flat in the local K D Tower. Everybody I had dealings with were very helpful. Two guys that always went above and beyond to help were Tim and Denis. Nothing was too much trouble and they supported me every step of the way. I would not hesitate to seek the help of Connells Hemel Hempstead in the future when I look to buy my next property. Thanks to all at Connells. I really appreciate all the help you have given me with the sale. Many thanks. Dan.

D · 10 June 2025