Alexander & Co Berkhamsted reviews

★★★★★ 1/5

Trustpilot

Will try to keep your deposit for no reason - be careful!

Tried to keep a third of deposit on a rental property returned to them in immaculate condition. Went through a lengthy adjudication process just to get the full amount returned to us. Tenants, be wary of these crooks, they will try to keep your deposit at any length. Amongst the things they tried to claim for were ‘water marks on the sink’, and the fact the weeds were about 30cm taller than when we moved in. Awful, unprofessional and rude service. Delayed the rightful return of our deposit by about 3 months

Badcat · 27 August 2026

★★★★★ 1/5

Trustpilot

Amateur cowboys agents.

I have telephoned this company 4 times. Yes they called me this morning 5 times, one after another as my phone record shows in the space of seconds!! Following this I rang them again and spoke to a very helpful lady who promised to get the person who made the calls me to call me again. That was over five hours ago and still nothing. My enquiry was about a property I was interested about in Buckingham and I guess has now gone hence no call back. Reading previous other reviews why should I not be surprised? Read all the reviews, the warnings are there! What a bunch of amateur cowboys!

Barry · 18 November 2024

★★★★★ 1/5

Trustpilot

I've had to give 1 star as i'm unable…

I've had to give 1 star as i'm unable to leave 0. Possibly the worst company we've dealt with. Absolute 0 care given about tenants. Don't reply to calls or emails, shocking customer service, avoid at all costs. You have been warned!!!! I would give a more scathing review but i do not want to invest anymore of my time in this poor company!!

Sam · 1 June 2026

★★★★★ 1/5

Trustpilot

Dunstable branch - avoid at all cost

The below is regarding an experience with the Dunstable branch. Tom Spencer-Lewis lied about grant of probate being already in place when I made an offer on the property. After some delays, Gary Brooks tried to sell me a story about the sellers solicitors having trouble with the application due to issues with the death certificate, basically perpetuating the lie. I later came to know that the owner the grant of probate related to had passed away on the day the property went on the market - which obviously means the grant of probate could never have been in place at that poin in time. When Tom was confronted, not only did he deny everything but also threatened to tell the sellers to pull out immediately in a away that really shows his true self and lack of character. The branch manager was also aware of the lie. Laura Curtis (sales admin) is useless. These people only see the figures, despite the fake veil of courteousness that they cleverly use and will go to any extent to strike a deal. Julia was quite helpful but all I needed from her was a menial task. A quick chat with someone who used to work at this branch revealed their view is pretty much the same: bullish sales people who think they can do whatever they want, constant price pushing and mostly rude staff.

Tiago · 26 December 2023

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company, run by incompetent lying fools!! Withholding deposits, claiming they have been returned, yet unable to provide proof! Ignoring emails, being passed from one fool to the next… I will be taking legal action, do not use this so called Agency…

ANON · 17 August 2026

★★★★★ 5/5

Trustpilot

Grace was Great

Grace at the Bicester branch was lovely. She knew what I was looking for, she helped me find another property of interest straight away. She booked me in promptly & was early to both viewings! She was very friendly & easy to ask questions too. She was also quick to inform you of changes that needed to be considered. I would highly recommend!

Lara · 7 March 2026

★★★★★ 5/5

Trustpilot

Tiago was excellent

Tiago was excellent, what he did was more than just make a sale. He showed sincerity and passion. I would definitely recommend you guys, and it's just because of him. Weldone guys, great work

Ibrahim · 15 July 2025

★★★★★ 1/5

Trustpilot

Landlords and tenants beware!

This review is for the Aylesbury branch. I made an offer for a property for rent the Alexander and Co and the agency refused me on the basis of adverse credit for one of the tenants, despite the fact that the lead tenant had excellent credit and their income was more than 30 times the rent. The agency refused to accept a guarantor or increased deposit (so the company's policy and duty of care to vulnerable tenants is empty words) and didn't even let the landlord know about the offer. They ended up reducing the asking rent by £100 before the property was let to someone else, so the landlord ended up losing £1,200 a year without even knowing.

Ana · 30 June 2025

★★★★★ 1/5

Trustpilot

Landlord experience ABSYSMAL

AYLESBURY Landlord experience: Unfortunately inherited their abysmal services on buying a BTL property and then nothing but problems with sending us the rent money owed paid by the tenant. It took them THREE months to change the bank details. In the mean time, the money was going to the previous owner!! A legal nightmare to say the least! I had to find the money from elsewhere to cover the mortgage. In the mean time, the communication non existent, the staff do not know their terms of Business, you ask a simple question on an email and they still say they will have to go away and find out the answer, and then never get back to you. Then when you go to finally leave them at the end of the tenant's contract, (considering you haven't even signed up to their 'services' in the first place!!), they try telling you that if you do, you have to pay two months FULL RENT paid by the tenant + VAT. It's shocking how this business is operating and this is your forewarning not to use their services as a landlord. Embarrassing.

Dean · 19 June 2025

★★★★★ 1/5

Trustpilot

The end of the tenancy cannot come soon enough

i've been supporting my parents in dealing with this company and their affiliated partners. I know the property industry has a very poor perception and my experience with them has made it very clear why this is. Lack of communication whether that be trying to speak with someone, response to email or just having a statement sent with no reasoning or context.

Steve · 3 December 2025

★★★★★ 5/5

Trustpilot

I would just like to say a big big…

I would just like to say a big big thank you to everyone, my sad situation with the loss of my mum and selling her bungalow was mad so much easier than I thought, they were such a great help and understood my tears and how hard it's been for me big shout out to James and Jill xx 💖💖

Babs · 27 March 2024

★★★★★ 1/5

Trustpilot

Useless

Useless. Non-responsive. Don't action when notified when vacating a rental. Try and keep deposit because their systems do not work. Insinuate it's the tenants fault. I have constantly needed to chase. Do not recommend!

Christine · 11 June 2026

★★★★★ 1/5

Trustpilot

Rude, arrogant and obnoxious lettings team - avoid!!

I have called the Aylesbury lettings team 3 teams over the last 6 months to enquire about properties for rent. Possibly the most obnoxious and rude people I've every spoken to. Talk to you like you are the dirt from the bottom of their shoe. Not sure if it's always the same girl but they really do need to learn what "customer service" means. Their landlords may be their clients, but tenants pay their wages!

J · 10 August 2023

★★★★★ 2/5

Trustpilot

Poor after sale

In the beginning when they are finding properties for you this estate agents will behave so professional and act promptly however do not be deceived soon as you will have a problem with the property such as mould they will play the blaming game and act indenial. The estate agents will not care the health risk it posses and will brush everything under the carpet. I have raised a complaint since April 2024 and still the issue is not resolved. So when it comes to taking the deposit, essential first steps of getting the property they will behave so nice, then you will see the true service. Don't be fooled by the reviews they gather in the beginning when they find you the property. Think about it how is it someone has so many five stars 🌟 ratings.

Shivani · 29 December 2024

★★★★★ 4/5

Trustpilot

Good service

Despite having serious issues with our buyers Helen from Alexander & Co did everything she could for us to finally exchange and complete on the sale of our mother's property.

Haggis · 10 April 2026

★★★★★ 1/5

Trustpilot

Brackley Sales - DON'T TRUST THE MARKETING

My case is in the process of going through the Property Ombudsman after spending £1.5k on a property which was marketed and sold with no-onward chain, yet after paying ALL of my fees for conveyancing, survey, mortgage and searches, Alexander and Co tell me that I was in a chain. Given we were reliant on the property having no onward chain and having a 7 month pregnant partner with no home, I find it utterly disgraceful to be treated this way when they had suspicions about the vendor from the start! Do not base your purchase decisions and spend money on what they stated have on their marketing!

Bug · 11 July 2024

★★★★★ 5/5

Trustpilot

Fantastic service from start to finish

Fantastic service from start to finish. Staff at Brackley were excellent right through to Jill Barrett who kept me up to date with the sale and was very helpful.

Shirley · 19 August 2024

★★★★★ 1/5

Trustpilot

LANDLORDS BEWARE

Alexander & Co. managed student properties for me for 2 years and did a reasonable job with the tenants. I decided they knew insufficient contract and tenancy law, and their bookkeeping was rather sloppy, so gave them notice I was terminating our contract. They took over £3,000 from my rents as a "termination charge". I took legal action and nine months later, the court ordered they repay it to me, plus interest and costs. READ THEIR CONTRACT TERMS CAREFULLY. Having hired them you cannot fire them without almost an extra year's charges, unless you have terminated the tenancy, (Clause 20). Although tenancy was terminated, they took the charge anyway, (in violation of the contract), because they objected to some previous tenants re-renting directly from me. No other agent has ever taken unauthorised money from my rents or objected to me ending a contract. Hire a trusthworthy agent.

Catherine · 14 May 2024

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

Awful treatment as a tenant. I ultimately had to move out of a property due to mold and damp and had no support, in fact the opposite from A&Co. They are continuing to enable a landlord providing poor accomodation. Rude, sarcastic staff. Just terrible.

Customer · 12 August 2025

★★★★★ 5/5

Trustpilot

thanks to Phillip and Mary at the…

thanks to Phillip and Mary at the Bicester Branch for efficiently renting out our flat again after we had tenants for 9 years. Much appreciated !...

Dominic · 17 May 2024

★★★★★ 1/5

Trustpilot

Brackley branch - avoid unless you like being messed around

This company withheld vital information about a house sale which meant we lost money and time in a completely avoidable situation, had they just been honest. We not only spent solicitor/search fees but we also completed on our house sale, moving into temporary accomodation with our two young children on the promise that everything was progressing exactly as it should be. Unbeknown to us, the house had been sold twice before, with the most recent purchasers waiting for an entire year before being left with no choice but to pull out, because the gentleman still residing at the property had absolutely no intention of leaving (it was a sale due to divorce). We lost 5 months of time, lost £££, and had so much hassle due to their dishonesty!!

Mama_Dids · 9 June 2023

★★★★★ 1/5

Trustpilot

If l could have left zero stars l would…

If l could have left zero stars l would have. Like other customers experiences, they will do anything to steal your deposit including lying and deceitful methods. Do not touch these thieving scum

Martin · 12 February 2024

★★★★★ 5/5

Trustpilot

We have been dealing with Karen in the…

We have been dealing with Karen in the Dunstable branch for many years with renting out our house and have always found her lovely to deal with.Very efficient at keeping us informed of everything. Highly recommend renting with Karen.

Alison · 28 February 2025

★★★★★ 5/5

Trustpilot

Finally, a competent estate agent.

Thanks to all at the Dunstable branch for sorting me a flat in record time. The entire process was smooth, I was kept well informed with all developments, and the team was super accommodating and friendly the entire way through. Stuart, Connor, Denisa, Regan, and all; you know what you're doing and it shows. Alex&Co all day, every day.

Luke · 29 March 2024