Trusted Agent profile · Croydon
★★★★★
1,569 reviews across 3 platforms
11 High Street, South Norwood, SE25 6EZ, Croydon, SE25 6EZ
Stirling Ackroyd's office in Croydon, at 11 High Street, is rated 4.3 out of 5 across 1,569 reviews on three platforms, including 221 Google reviews rated 4.5.
221
Reviews on Google
This office
37
Reviews on Facebook
Business-wide
1,311
Reviews on Trustpilot
Business-wide
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
4/5
GoogleGavin Pinto is a credit to his industry. We wish that there were more estate agents around like him: He genuinely cares about people and will go the extra mile to help. He takes time to listen, is honest with his guidance and has a wealth of experience behind him. Thank you Gavin.
1/5
TrustpilotAbsolute scammers
Absolute scammers! The original name of the company was Townedns ( check their reviews in Trust pilot) and because the have totally lost their reputation they decided to change the name to Stirling Ackroyd! Lied from the very beginning of the contract. When it came to maintenance it was absolute nightmare. We have been waiting for fridge replacement 6 months and at the we got ew fridge that was half of the original fridge size. We have been fighting for 1 year, 1 year, can you imagine , to get 1 sqm of shower ceiling that was moulded to be decorated, silicon, also moulded to be changed, they have sent 4 different people to finish the job alm of the absolutely out of the depth. 4 people to finish job for one for not more than a day. It turned out that they have charged the Landlord thousands for that , can you imagine! I would never ever recommend such a scammer even to my biggest enemy!
5/5
TrustpilotMs Sandra Holmes is very kind and…
Ms Sandra Holmes is very kind and helpful she knows her job very well and understanding.
5/5
TrustpilotGreat Customer Service from Abhijit Gooptu (Abby)
The Process could not have been made easier for me. Working with Abby was a positive experience. Communications were clear and timely. No surprises.
Thanks John, we will pass your good review to Abby
5/5
TrustpilotWilliam was fantastic to work with -- …
William was fantastic to work with -- very responsive and flexible. Would highly recommend using this service and especially finding a flat with William!
It's a pleasure Ms Patnaik, thank you for your review
5/5
TrustpilotFreddie has been incredibly helpful
Freddie has been incredibly helpful. He organised valuations, gave me sensible advice and regularly checked in with me: never pushy, always polite and well informed.
1/5
TrustpilotI strongly recommend against entrusting SA with your rental property
I strongly recommend against entrusting Stirling Ackroyd (prev Townends)with the management of your rental property. Their staff are poorly trained, inexperienced and lack a professional approach. They simply act as a postbox between landlord, tenant and contractors without any of the management you pay heavily for. Their contractors are overpriced and distance themselves from any accountability to you as the landlord.I was stuck with this shocking level of service for 3 years.Please think again and consider a small local agent whose staff cannot disappear within a large organisation.
5/5
Trustpilotgreat service always
THE STAFF ALWAYS GIVE GOOD ADVISE AND SERVICE,
1/5
TrustpilotFull Lettings Service - Poor
I had a tenant who stopped paying over 5 months ago. Lettings Team could not get hold of the tenant as she was in USA did not respond to emails or mobile messages. After 2 months of rental arrears a section 8 was about to be served by Stirling Ackroyd as a Full Management Client which after review by my solicitor, it contained errors so another one had to be served a month later. I requested on numerous occasions to view the property again the tenant did not respond. Stirling Ackroyd had to be emailed, called on several occasions and I had to visit the branch to escalate the viewing request.I have had to deal with 5 people at Stirling Ackroyd on serving of notice, viewing request, tenancy arrears and lettings over the past 4 months .The tenant finally responded a few weeks ago on the request to view the property. On visiting it looked as if she had left.Last week I asked if Stirling Ackroyd could confirm if the tenant has moved out. I am still awaiting a response back if the tenant has moved out. I raised a complaint over 4 weeks it is still not resolved due to Lettings Team and Tenancy Teams been on holiday at Stirling Ackroyd.
5/5
TrustpilotGreat local estate agency
Can thoroughly recommend Stirling Ackroyd as estate agents and surveyors The staff are very professionally and helpful particularly those I had personal dealings with namely the manager Terry Hall and Joel
Dear Vivien BohannaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotThey have been owing us £600 for more than a month!
We've been renting through Stirling Ackroyd since 2014 and the overall experience wasn't the greatest but eventually, they helped with all problems we have had with our flat. However, we moved out of the property exactly 1 month ago and they still owe us over £600 which is an amount equal to what we overpaid for our last month in the flat! Our property manager promised us to receive this within 3-5 working days and even though I've called them numerous times, they always say someone will get in touch but they never will. They hold our money and there's literally nothing we can do about it. Think twice before using them as when a problem arises, they will simply ignore you!
5/5
TrustpilotI just moved into a rented property…
I just moved into a rented property through Stirling and it was the most easiest process with great customer service.I dealt with Bekky in the move in team however Bethany also assisted a lot for any questions I had.Would recommend to friends and family
5/5
TrustpilotAs a portfolio buy-to-let investor
As a portfolio buy-to-let investor, I have relied on Gavin as my trusted residential lettings agent for over 15 years. I cannot imagine going to another agent as Gavin, Siobhan, Jad, and the rest of the team are exceptional at their job. Their dedication to serving landlords and tenants equally, ensuring that both parties are treated with care from the outset, is truly impressive. In fact, my tenants are so satisfied with their experience that they wouldn't hesitate to recommend the team to their friends and family.
5/5
TrustpilotMy sincere thanks to Alena Bartonova…
My sincere thanks to Alena Bartonova for finding new tenants for me in record time!Being an overseas landlord can be tricky but Alena kept me up to date with phone calls and emails.I felt confident in her understanding and expertiseVery much appreciated!
5/5
GoogleHad a lovely experience viewing properties with Alpha, service was really great and will recommend Townends estate agent to everyone.
Hi Chantelle, thank you for taking the time to leave Alpha and Townends such a fab review! Please do let us know if you need anything further. Wishing you the very best, Amber
5/5
TrustpilotFantastic experience
Ricky in the Croydon Stirling Ackroyd branch was brilliant, nothing was too much trouble and he always easy to get hold of to help with questions I had on the process. I’d recommend Ricky you o help anyone find a property to rent!
5/5
TrustpilotEllie was super from start to finish
Ellie was super from start to finish. Very patient, great at reminders, very organised too! Super customer service and adapted to my personal circumstances which are constantly evolving. Thanks Ellie!
5/5
TrustpilotExcellent service with Stirling Ackroyd!
My experience with Stirling Ackroyd was outstanding from my very first interaction at the valuation stage all the way through to completion. Victor and Jo were really communicative, knowledgeable, persistent and I really felt like I could trust them. The service they provided made the stressful process of selling a house for the first time so smooth and almost enjoyable. Thanks guys, I would recommend you a thousand times over :)
5/5
TrustpilotCameron Dunning was extremely helpful…
Cameron Dunning was extremely helpful in my search for a flat. His communication was brilliant and he went over and above to try and secure my property- working out of office hours and always being available whenever I called/messaged. I highly recommend using Cameron in your search for a property.
5/5
TrustpilotThanks to Nelsson and the Stirling Ackroyd team…
Finding our current rental property I East Croydon through Stirling Ackroyd was a good experience.We were constantly kept updated throughout the viewing, referencing and move in process.Special thanks to Nelsson Poku who facilitated the process and ensured that everything went smoothly.
5/5
TrustpilotGeorgia is great!
I am just getting started, but Georgia has been an absolute gem.
5/5
TrustpilotI had a great experience speaking with…
I had a great experience speaking with Ciaran, such a lovely, helpful guy! He was really professional and made the whole process easy. I really appreciated the excellent customer service. Thank you
5/5
TrustpilotExcellent services!
My experience with Stirling Ackroyd was very good; Nelsson Poku was the agent I related with and he has really excellent interpersonal communication skills. Nelsson Poku understood what I wanted, communicated brilliantly and made me enjoy services rendered by Stirling Ackroyd. Thumbs up!
5/5
TrustpilotSandra Holmes was fantastic
Sandra Holmes was fantastic. Her levels of customer service are second to none. Lovely phone manner, and very professional. A real asset to any team.
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