Trusted Agent profile

SHW reviews

3.3

★★★★★

26 reviews across 2 platforms

Corinthian House, 17 Lansdowne Road, Croydon, CR0 2BX, Croydon CR0 2BX

SHW's Croydon office at Corinthian House is rated 3.3 out of 5 across 26 reviews on two platforms, including 14 Google reviews rated 4.5. Checked 9 October 2026.

4.5 / 5

Reviews on Google

This office

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Croydon office, from every platform, shown as written. First names only.

5/5

Trustpilot

Customer support

I would like to highlight the service I’ve been provided so far by the agency and in particular Laura H. I’ve just moved into the property and had couple of issues to look at. Laura solves them straight away, whether that is fixing the threshold or the shower stand, or proving the letter upon demand. All the inquiries have been dealt with carefully and immediate effect!! Thank you very much! Looking forward for more great service during our tenancy and have no doubt in it! Highly recommend!

Narmina · 24 August 2026

Agent replied · 24 September 2026

Thank you so much for your lovely review, we will pass it onto Laura.

5/5

Trustpilot

I wanted to leave a review to share my gratitude for the excellent service.

I wanted to leave a review to share my sincere gratitude for the excellent service I received today. The property manager (Duncan Bannister)went above and beyond to assist me, and his communication was incredibly kind, helpful, and professional. Dealing with this company has been a wonderful experience, and I am so grateful for the care and support shown to me as a tenant. Thank you so much for such fantastic service.

Linda · 9 June 2026

Agent replied · 23 June 2026

Thank you so much for taking the time to leave such a kind review, we will pass it onto Duncan.

1/5

Trustpilot

We have lived in Newhall for 10 years

We have lived in Newhall for 10 years, SHW are a very poor management group that lie, do not face issues or look after the site they are charged with. If you dissagree and stand up to them they bring in a legal team, charge you thousands and then force you out of your home. If you take a home in a site they look after ensure your lawyer checks the small details i have paid for a.TV service that has never worked, outstanding site works that took 10 years to complete. The list goes on

Peter · 26 March 2026

Agent replied · 27 May 2026

Thank you for taking the time to submit your review. As SHW are a regulated firm, under TPI and RICS, we have an approved formal complaints process. To ensure the matters raised are looked into please do follow our formal complaints process which can be found on our website.

1/5

Trustpilot

SHW Property management

For some years now SHW Brighton have been managing residential properties both locally and in my area of surrey. Unfortunately the experience of dealing with SHW is not the best. During their ownership of maintenance, communication to residents and issues dealt with in a timely manner has been sporadic at best, with sometimes no communication at all. Having raised several formal complaints things do improve initially but gradually slip back to poor engagement and lack of communication. If maintenance issues are not addressed it does seem the only way to get things moving is to complain which shouldn’t be the case.

Ansteadj · 4 December 2025

Agent replied · 23 January 2026

Our understanding is that our complaints team have been communicating with you. Please get in touch to discuss further.

1/5

Trustpilot

Avoid dealing with Max Perkins in…

Avoid dealing with Max Perkins in Eastbourne branch. He tried blackmailing me into paying him £1000 saying other people wanted the property so i started cursing him. That guy thinks he runs Eastbourne didnt work with me but i wonder how many people fall for this and pay him ? With the car he drives and a 10k number plate i just wonder.

Jenny · 6 October 2025

Agent replied · 23 January 2026

We believe this review does not reflect a genuine experience. We have no record of an interaction or viewing with this reviewer and believe this is not authentic. However, for context with some lettings, from time to time Landlords request holding deposits from tenants in order to show commitment to taking a lease. If a landlord requires a holding deposit this is transferred to their appointed solicitor prior to commencing any legal work to show intent and commitment in taking a lease.

1/5

Trustpilot

Absolutely Terrible

Terrible! They have ignored every bit of correspondence we send to them after just buying for months and then out of nowhere, with no apology or actual response, they just send an invoice.

Finlay · 23 December 2025

Agent replied · 23 January 2026

Thank you for providing us with your feedback. We are disappointed to hear of your dissatisfaction about the service received and we would like the opportunity to rectify for you. Please use our Complaints page to provide full information, so that we can investigate the situation further - https://www.shw.co.uk/complaints/

1/5

Trustpilot

Absolutely useless

Absolutely useless, it’s been more than a year since they started fixing main entrance door and still left with the piece of wood instead of glass also meant to paint parking bays , that didn’t happen neither with their own fault they made people move their cars empty parking and yet didn’t come to finish their work so now it’s still the same as it always was , this is only few thing among many other non fulfilling duties , which we pay monthly.

JB · 15 June 2025

1/5

Trustpilot

No real management of a serious anti social problem

Hi, we have moved to Base Newhall, Harlow Essex

Garry · 30 January 2026

Agent replied · 27 May 2026

Thank you for getting in touch, we understand you are now in contact with team members at SHW to resolve.

5/5

Trustpilot

Dealt with SHW for years and what a…

Dealt with SHW for years and what a firm!

Gino · 28 October 2025

Agent replied · 23 January 2026

Thank you for your kind review Gino!

1/5

Trustpilot

Avoid!

I rented a shop property from Max Perkins at SHW in Eastbourne.

Katy · 28 August 2025

Agent replied · 23 January 2026

We are sorry to hear about your experience Katy. We are not the Landlord nor managing agent on this property, and the problem has arisen from something outside of the demise we were dealing with. We’d like to investigate this matter further, please can you use the form on this page to provide us with the relevant information www.shw.co.uk/complaints/ Thank you

1/5

Trustpilot

Lack of Transparency and fairness

I am deeply disappointed with my experience with SHW due to their lack of transparency and accountability during a recent bidding process. Despite offering a significantly higher bid for a property, it became apparent that sensitive information about my offer was disclosed to a competing bidder, who subsequently submitted a slightly higher bid. This raises serious concerns about the integrity of the process.

Mezin · 22 November 2024

1/5

Trustpilot

useless residential block managers

This firm was selected as Block Managers for our flats in Eastbourne. When appointed they were a breath of fresh air. but 4 property managers in 3 years meant nothing was done. No reply to letter to Partner setting out all the actions not done. No interest from the Senior Partner of this firm. AVOID

Jeremy · 15 January 2025

5/5

Google

Lovely building and reception staff are welcoming and helpful

Beverley · 10 April 2024

5/5

Google

Rating only, no written review.

Steve · 3 November 2025

5/5

Google

Clean, tidy and very helpful staff

Darrell · 11 April 2021

4/5

Google

Rating only, no written review.

Rupert · 23 March 2025

5/5

Google

Rating only, no written review.

Richard · 12 September 2024

5/5

Google

Rating only, no written review.

Olu · 13 August 2024

4/5

Google

Rating only, no written review.

Rhys · 14 June 2024

5/5

Google

Rating only, no written review.

Tom · 11 April 2022

4/5

Google

Rating only, no written review.

Chris · 11 April 2021

5/5

Google

Rating only, no written review.

Bucner · 17 April 2020

3/5

Google

Rating only, no written review.

Chicco · 11 April 2020

4/5

Google

Rating only, no written review.

Dr · 11 April 2020

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read SHW's Google reviews

Questions about SHW

How many reviews does SHW have?

SHW's Croydon office has 26 reviews across two platforms: 14 on Google, 12 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.

What is SHW's rating?

SHW is rated 3.3 out of 5 across all 26 reviews, and 4.5 out of 5 on Google from 14 reviews, checked 9 October 2026.

Where is SHW's Croydon office?

SHW, Corinthian House, 17 Lansdowne Road, Croydon, CR0 2BX, Croydon CR0 2BX.

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.