Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAVOILD if you cannot pass on annual household income criteria, Inconsistent communication and lack of transparency. £300 holding deposit got taken without return due to their 'play', or so called on going negociation with landlord & insurance company!
While Caitlin has been a friendly and helpful assistant, our overall experience with S Stone Management has been extremely disappointing.
From the very beginning, we were transparent about our situation: as only one of us is working full-time, we knew we wouldn't meet standard referencing criteria. To address this, we proactively suggested a 6-month upfront rent payment, a term we proposed even before viewing the property and explicitly included in our formal offer. This offer was accepted by the agency on these exact terms.
However, after we successfully passed referencing, the agency repeatedly attempted to change the agreement. They pressured us to increase the upfront payment to 12 months, then 8 months, creating a high-pressure situation. It was only after we firmly declined these shifting requirements that they suddenly reverted to the original 6-month agreement. This inconsistency suggests that the higher demands were unnecessary and were perhaps an attempt to "test" our limits rather than a requirement from the landlord.
The agency may have their own "side of the story," but the fact remains: if they needed to adjust the upfront terms, they should have done so BEFORE accepting our offer. By accepting the 6-month deal at the start and then moving the goalposts later, they have completely undermined our trust. Had we known the terms were subject to such inconsistent changes, we would never have submitted an offer or wasted our time.
This approach has completely undermined our trust. It felt less like a professional negotiation and more like a lack of integrity. We have decided not to proceed because if this is how they handle the pre-tenancy stage, we have no confidence in how they would manage repairs, communication during a tenancy, or after you moved out from the property.
A total loss of time, trust and money. You might be okay if you do meet the annual household income criteria and are able to go through the normal referencing process. But if your sitation are alike, and you value transparency and fair treatment, I would recommend looking elsewhere.
Ariesa · 26 March 2026
Agent replied · 16 April 2026
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations, as we always aim to provide a transparent and professional service to all applicants.
We would like to clarify that all offers made on a property are subject to referencing, landlord approval, and in some cases, guidance from third-party referencing providers or insurers. Where an applicant does not meet standard affordability criteria, it is not uncommon for alternative terms, such as increased upfront rent, to be discussed as part of ongoing negotiations. These discussions are not intended to cause inconvenience, but rather to explore all possible avenues to secure a tenancy in a way that is acceptable to all parties involved.
We appreciate that this process may have felt inconsistent from your perspective, and for that, we sincerely apologise. Our intention is never to “move the goalposts,” but to work within the parameters set by landlords and referencing outcomes, which can evolve during the application process.
In relation to the holding deposit, this is administered in line with current legislation and is clearly outlined at the point of application, including the circumstances under which it may be retained.
We are, however, pleased to hear your positive comments regarding Caitlin, and we will ensure this feedback is passed on.
We take all feedback seriously and will reflect on your comments to further improve how we communicate and manage expectations during the pre-tenancy stage.
If you would like to discuss your experience further, we would welcome the opportunity to speak with you directly.
★★★★★ 1/5
GoogleI called about two newly built properties they advertised. One was apparently under refurbishment (even though it was new), and the other, the landlord apparently changed their mind. I was offered two other properties, which I was reassured were to the same high standards. On viewing the properties, this couldn’t be further from the truth. So I have wasted my time and theirs. As if property searching wasn’t stressful enough, this kind of practice is just unnecessary.
Dotan · 13 April 2026
Agent replied · 16 April 2026
Thank you for your feedback, and I’m very sorry to hear about your experience.
We completely understand how frustrating it must have been to attend a viewing that did not meet your expectations, particularly after enquiring about properties that were no longer available.
As you may appreciate, the property market moves extremely quickly, and in many cases, homes can be agreed or taken off the market within a very short period of time. Our team always aims to keep listings as up to date as possible, however there can occasionally be a short delay between availability changing and advertisements being updated.
In your case, it appears that a member of the team tried to assist by offering an alternative property so as not to disappoint you or waste your journey. That said, we fully acknowledge that the property shown should have been aligned more closely with your expectations, and we sincerely apologise that this was not the case on this occasion.
Providing a high level of service and matching applicants with suitable properties is something we take great pride in, and it is disappointing to hear that we fell short for you. Your feedback is extremely valuable and will be used to improve how we qualify and match alternative viewings going forward.
We would genuinely welcome the opportunity to speak with you directly, better understand your requirements, and assist you in finding a property that is more suitable. Please feel free to contact us at your convenience.
Thank you again for your feedback.
★★★★★ 5/5
GoogleHad a great viewing with Daniel at a studio flat. He made me feel welcomed straight away and helped me see the potential of making the studio my own. I didn't have much expectations when going to view the property, and was surprised by the refurbishments made. BIG THANK YOU to Daniel and the following people of the S Stone Management team that helped the overall transition smooth and easy. Willow and Yonela, thanks again.
Chris · 16 February 2026
Agent replied · 16 April 2026
Hi Chris,
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that Daniel, Willow, Yonela, and the rest of the S Stone Management team could make your viewing and transition experience smooth and welcoming.
It was a pleasure assisting you, and we’re here if you need any further support as you settle into your new home.
Wishing you all the best!
★★★★★ 5/5
GoogleI had a fantastic experience working with Daniel at S Stone Agency. From the very beginning, Daniel showed professionalism, patience, and an in-depth understanding of the property market. He truly listened to my needs and helped me find the perfect one-bedroom flat that fit both my budget and lifestyle.
Daniel made the entire process stress-free and was always available to answer questions and offer guidance. His dedication to finding the right place for us went above and beyond, and I couldn’t be happier with our new home. I highly recommend Daniel and S Stone Agency to anyone looking for a reliable, knowledgeable, and friendly agent.
Thank you, Daniel, for all your hard work and support!
Aleix · 5 November 2024
Agent replied · 12 November 2024
Dear Aleix,
Thank you for your kind words about Daniel. We're proud to have such a dedicated and helpful team member. We're also pleased to hear that you were happy with the service. We strive to offer a wide range of quality properties to suit our clients' needs.
Warm regards,
S Stone Management Team
★★★★★ 1/5
GoogleThis estate agent uses very misleading marketing tactics. They advertise properties on Rightmove that appear to be of a very high standard. However, when you enquire, they tell you the property has already been taken - even though it was only just listed - and then offer to show you a “similar” property that hasn’t been posted online yet and supposedly has no photos available, but which they’re happy to arrange a viewing for.
That’s where the disappointment begins. The property you’re shown is nowhere near the standard of the one advertised. It felt like a complete waste of time. I would strongly recommend asking for photos in advance before agreeing to a viewing - otherwise, you’re likely to be very disappointed.
Laura · 16 March 2026
Agent replied · 16 April 2026
Thank you for your feedback.
We are genuinely sorry to read that you feel disappointed with your recent experience. At S Stone Management, we take great pride in operating with integrity, transparency, and professionalism at all times. We would like to make it absolutely clear that we do not engage in misleading marketing tactics to generate enquiries, nor do we intentionally direct clients to alternative properties that do not meet the expected standard.
Our approach has always been to match applicants with suitable properties based on their requirements and to provide clear, accurate information throughout the process. If an alternative property was discussed, this would only have been suggested in an effort to be helpful and to offer additional options, never to mislead.
We did attempt to contact you today to better understand your concerns and to gain further clarity on the points you’ve raised, but unfortunately we were unable to reach you. We would genuinely welcome the opportunity to speak with you directly so we can fully understand your experience and address any misunderstandings. Open and constructive dialogue is very important to us.
Our reputation has been built on delivering a high standard of service to landlords and tenants alike, and we remain fully committed to maintaining those standards in every interaction.
Please feel free to contact us directly so we can discuss this further. We are more than happy to arrange a convenient time to speak.
★★★★★ 1/5
GoogleCan’t rate this company at all, they don’t acknowledge emails and lie on the phone. Sent offer the same evening as the viewing and they couldn’t be bothered to even acknowledge the email I sent. I phoned and asked for an update and was rudely told by Yonela they are about to go into a meeting and she will update me later which of course she didn’t. Next day we phoned and asked for an update AGAIN and was asked if we considered going for anything more expensive then we have a chance. Avoid if you value your time. Poor communication and shocking service, good luck to any tenant renting with this company. Also the reviews on here must be either fake or from family friends etc .. very suspicious
Edit:
Replying publicly whilst still ignoring me privately is pretty funny and makes even more of a mockery to your business 😂
Photos · 16 March 2026
Agent replied · 16 April 2026
Thank you for taking the time to share your feedback.
I am genuinely concerned to read your comments regarding communication, as maintaining clear, timely and professional contact with our clients is one of the core standards we operate by. At S Stone Management, we have structured processes in place for response times, call handling, and client updates, and we actively monitor these internally. If your experience fell short of that standard, it is something I take seriously and will be reviewing personally.
We manage a significant portfolio of properties and client relationships, and while the vast majority of our interactions are handled smoothly and efficiently, we fully acknowledge that when a client feels communication has not met expectations, it is our responsibility to address it promptly and constructively.
With regard to your comment questioning the authenticity of our reviews, I would like to respond to that clearly and professionally. Every review published on our profile is from a genuine client interaction. We do not solicit fabricated feedback, nor do we manipulate reviews in any way. Our reputation has been built over many years of consistent service, long-term landlord relationships, and successful tenancies. We encourage all clients, whether their experience has been positive or challenging, to share honest feedback.
Transparency and accountability are fundamental to how we operate. Where improvements can be made, we make them. Where concerns are raised, we investigate them.
I would genuinely welcome the opportunity to speak with you directly to better understand the specifics of your experience and to resolve any outstanding issues. Please feel free to contact the office and ask for me personally, and I will ensure this is addressed as a priority.
We remain committed to delivering a professional, responsive and transparent service, and we value all feedback as part of continually raising our standards
★★★★★ 5/5
GoogleDaniel and the team have been nothing short of amazing. This company feels different to most estate agents. They have the personal, human touch and you get the sense that they really care for both tenants and landlords alike. Couldn’t recommend highly enough. Thanks for everything guys. Lee
L · 23 September 2025
Agent replied · 23 October 2025
Thank you so much for your kind words and for taking the time to leave such a thoughtful review. We're truly delighted to hear that your experience with Daniel and the team at S Stone Management has been so positive. Providing a personal and caring service to both tenants and landlords is at the heart of what we do, and it means a lot to know it’s been felt.
Thanks again for your support, we’re always here if you need anything!
★★★★★ 5/5
Google5 stars to all the staff at S Stone Management, in particular Tahirah, Mikael and Daniel. Our move from start to finish was full of ups and downs but everybody at S Stone Management did their utmost best to make everything as easy and …
Kamar · 16 June 2025
Agent replied · 16 April 2026
Thank you so much, Kamar! 🌟 We’re thrilled to hear that Tahirah, Mikael, and Daniel were able to make your move as smooth as possible, even through the ups and downs. Our team always strives to go the extra mile, and it’s wonderful to know … More
★★★★★ 5/5
GoogleI had the pleasure of being assisted by Yonela Mpongoshe. She was very attentive and caring. She made sure to update my family & I every step of the way, she had patience and was an incredible supportive individual. My family and I wish her nothing but continuous success and encourage everyone to ask for her when looking for a house! Highly recommend!
Aunt · 18 December 2025
Agent replied · 25 December 2025
Dear Aunt N,
Thank you so much for taking the time to share your wonderful feedback. We are truly delighted to hear about your positive experience with Yonela. She is indeed a valued member of our team, and your kind words about her attentiveness, patience, and support mean a great deal to us.
We sincerely appreciate your recommendation and wish you and your family all the best. Please don’t hesitate to reach out should you need any assistance in the future.
★★★★★ 5/5
GoogleMoved to London from Canada, Yonela made the process of renting so smooth! Was prompt at responding to any questions I had!
Kendrick · 23 September 2025
Agent replied · 23 October 2025
Thank you so much, Kendrick! 🌟 We’re delighted to hear that Yonela made your move to London smooth and stress-free. Your kind words mean a lot to us, and we’re glad we could support you during this important transition. Wishing you all the best in your new home! 🏡✨ …
★★★★★ 5/5
GoogleMickael was very helpful and friendly throughout the whole process. His communication was always 10/10 I would definitely recommend the S Stone Management team
Nellisa · 16 July 2025
Agent replied · 16 April 2026
Thank you so much for your kind words, Nellisa! 🌟 We’re delighted to hear that Mickael was able to support you so well throughout the process. Clear communication and a friendly service are always our top priorities, and we’re so pleased … More
★★★★★ 1/5
GoogleVery disappointing experience with this agency. After moving out, we cleaned and cleared the property thoroughly, yet they made unnecessary excuses and refused to return our deposit. It feels unfair and unprofessional, as we met all the required conditions. I would not recommend this agency to anyone looking for honesty and reliability.
Please don’t trust this agency very unreliable and don’t recommend to any one
Jain · 23 September 2025
Agent replied · 23 October 2025
Hello Jain,
We are truly sorry to hear about your disappointing experience with us. Please know that we take feedback like this very seriously, as honesty and reliability are values, we aim to uphold. We regret that you felt the process was unfair and unprofessional.
Thank you for sharing your experience, it helps us improve and better serve our clients.
★★★★★ 5/5
GoogleAfter speaking to a few different agents while I was searching for a new property, I have to say that by far Neron had the best communication. I immediately felt at ease and confident that I would find what I was looking for. Neron was informative and professional while providing guidance and quickly making arrangements to move the process forward! If you’re looking for a new property THIS is who you go to! Thank me later :)
Fara · 23 September 2024
★★★★★ 5/5
GoogleI recently had a fantastic experience searching for a flat with Neron at S Stone Management. From the start, Neron was well-prepared and responded quickly. He provided detailed information about the area and his in-depth knowledge of the market was evident, and he took the time to understand my requirements and desired features thoroughly.
Throughout the process, Neron was always responsive, answering my questions promptly and even reaching out to the landlord when needed to get answers that required the landlord's input. His commitment to providing timely and accurate feedback was greatly appreciated.
I felt understood and my preferences were genuinely considered, which ultimately helped me and my roommate find the perfect flat.
I highly recommend Neron and S Stone Management for anyone looking for a new home. Their professionalism and attention to detail made all the difference!
Russell · 26 July 2024
★★★★★ 5/5
GoogleI recently had the pleasure of viewing a house with Wagner and I cannot recommend his service highly enough. From the moment we scheduled the appointment, Wagner was professional, courteous, and responsive.
During the viewing, Wagner was incredibly knowledgeable about the property and the surrounding area. he provided detailed information about the house's features, and his expertise was evident as he answered all my questions thoroughly.
I would highly recommend Wagner to anyone looking for a reliable and professional agent to assist with house viewings. His commitment to excellent customer service truly sets him apart.
Thank you Wagner, for a fantastic experience!
From Oluwadamilola
MA · 26 June 2024
★★★★★ 5/5
GoogleExceptional service! All I can say is I’m beyond grateful that I came across this agency. Daniel was fantastic and went above and beyond to help me and my partner find the perfect apartment in such a short space of time and it was exactly what we were looking for. He honestly deserves a raise for how much he helped us during this time!
When I went to view the apartment Wagner was super friendly, knowledgeable and professional when showing me around and provided a top quality service!
Roxanne has also been absolutely amazing in supporting us after we moved in, and would call regularly to check if everything is okay. She has been so attentive and efficient in responding to our questions and is such a lovely person to work with.
Overall the staff are excellent, very well-trained and a true asset to the agency. I’m more than happy with the service and would absolutely recommend!
Dominique · 31 May 2024
★★★★★ 5/5
GoogleElyce has been a great help in booking and giving us the opportunity to view a property. I appreciate Elyce’ care in finding the perfect home for us and taking into consideration what our likes and dislikes are.
Julie · 12 November 2024
Agent replied · 22 November 2024
Dear Julie,
Thank you for your kind words about Elyce. We're proud to have such a dedicated and helpful team member. We're also pleased to hear that you were happy with the service. We strive to offer a wide range of quality properties to suit our clients' needs.
Warm regards,
S Stone Management Team
★★★★★ 5/5
GoogleYonela has been very helpful throughout this whole process, we couldn't have asked for a better agent
Alex · 25 July 2025
Agent replied · 23 October 2025
Thank you so much for your lovely feedback! We're thrilled to hear that Yonela provided such great support throughout the process. She's a valued member of our team, and we’re so glad she made a positive difference for you.
If there’s anything you need in the future, we’re always here to help!
★★★★★ 5/5
GoogleNadia has been so helpful, communicative and professional! Great service
Ewa · 25 September 2025
Agent replied · 23 October 2025
Thank you so much for your kind words, Ewa! 🌟 We’re delighted to hear that Nadia was able to assist you with professionalism and care. Providing helpful and communicative service is always our priority, and your feedback means a lot to us. …
★★★★★ 5/5
GoogleFirst off let me start by saying I very rarely leave reviews but I can honestly say dealing with S Stone management (My agent was Daniel) was THE BEST experience I have ever had with a lettings agency! At every step of the process he went above and beyond to make sure I was supported, well informed and communicated with! Daniel was phenomenal, I genuinely cannot recommend him highly enough.
Hawa · 23 September 2024
★★★★★ 1/5
GoogleRubbish experience. I had booked to see a flat on Stockwell Park Road and even emailed beforehand to confirm the exact location. They had the chance to correct me but didn’t. When I showed up, they took me to a completely different property on the same street. When I called to ask what had happened, the woman on the phone was indifferent and unhelpful, claiming the property I wanted had been taken yet didn’t tell me before I turned up to the viewing + it’s still listed online. Feels like a sneaky tactic to get people to view the less desirable properties. Total waste of time. Wouldn’t trust this company.
Phoebe · 16 October 2024
Agent replied · 23 October 2024
Dear Phoebe,
Thank you for sharing your feedback with us. We sincerely apologize for any confusion or frustration you experienced during your recent viewing at Stockwell Park Road.
When you initially reached out to book the viewing, we did inform you that the property you were interested in was no longer available. We regret if this was not communicated clearly, and we understand how disappointing that can be.
We would greatly appreciate the opportunity to discuss your experience further and address your concerns directly. Please feel free to reach out to us at your convenience, and we would be happy to arrange a time for you to visit our office for a conversation. This will allow us to better understand your perspective and ensure that similar misunderstandings are avoided in the future.
Your feedback is invaluable to us, and we would love the chance to regain your trust. Thank you once again for your input.
Warm regards,
S Stone Management
★★★★★ 5/5
GoogleDaniel was super duper helpful! Quick turnaround, very responsive. Really fought hard for us too.
April · 16 March 2026
★★★★★ 5/5
GoogleKelly is very helpful
And off course
Daniel very helpful and on time
Mustafa · 17 May 2025
Agent replied · 22 November 2024
Dear Mustafa,
Thank you for your kind words about Kelly and Daniel. We're proud to have such … More
★★★★★ 5/5
GoogleWe were welcomed and greated very professionally. Daniel was honest and reassuring with his approach and had an answer for all our queries. He also had a diligent attention to detail, bringing forward issues and solutions before we even asked. Based on all the above we were even more committed and motivated to go forward with the property. Hands down the best property viewing experience we have had.
Ant · 31 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
