Conrad Fox Estate Agents reviews

★★★★★ 1/5

Google

I do not recommend it. We lived in the Newlands Park property that they manage in London for 5 years. The owner invests 0 in the property. During the winter, the toilet gets a lot of mould due to the humidity. We always asked them to fix it, and they never did; we fixed it ourselves, as both my husband and I have respiratory issues. They were always very, very slow to respond to issues we had with the property; we had to chase them all the time. In fact, during our last month in the property, a water pipe that always been damaged broke again because the person the send to fix it only puts tape, and doesn't fix it properly By the 3rd year, they wanted to increase the rent, and you’d think, yes, that’s fair, but again, the landlord never wanted to reinvest in the property, even though it clearly needed a decent investment. We were very reluctant to allow them to increase the rent, as the property NEEDS a lot of repairs. No double glazing, so the property is not energy efficient. The cellar has mould, so anything you put in there gets ruined by it. The wood in the kitchen window and the bath is rotten, never got fixed During our last year (2025), in May, THEY LIED and told us the owner wanted to sell the property; we were thinking of leaving the country anyway, so we were okay with it. They told us we had to leave by August. However, the timing was not right, as we had some travel planned. We managed to get an extension until November, sorted out our move and work situation, and moved to Spain at the end of November. And to add, they took 1.5 months to return our deposit. My husband had to chase them a couple of times, and the last time he told them that if the deposit wasn't returned by the 9th of Jan, he would escalate it. they didn’t even return all of it. , and guess what? The property is now available TO RENT £150 more expensive, and with all of the issues we flag and they and the landlord haven’t fixed them at all. AVOID!

Laura · 17 February 2026

★★★★★ 1/5

Google

Very disappointed in Conrad Fox agency, was denied to rent a property as my father doesn't speak English. I was very happy to be his contact number for any problems, but was denied to do so. Felt very discriminated just because his English is basic and very poor. Extremely unhappy and disgusted by the Conrad Fox policy. Just lost a customer, as in all his 40years of renting, never missed a payment.

Nelia · 17 April 2021

★★★★★ 5/5

Google

Diane and Martin were always helpful. Deposit has been returned without any delays. Thank you again.

Denise · 13 March 2025

★★★★★ 1/5

Google

I cannot recommend strongly enough that people stay away from the agency. This review comes from the perspective of myself renting a property. I also rent out property via other agencies, so I'm aware of property law and conduct. Please read fully to understand. Upon initial viewing of the property with Martin, I was very happy to take on the apartment on the verbal agreement that it would be cleaned prior to arrival. Either this did not happen, or the cleaners did an appalling job. Upon arrival the boiler did not function, making for a very unpleasant couple of days until it could be repaired. The fridge freezer very quickly ceased to function (its condition was discussed upon the initial viewing). It should have been obvious to the lettings agent and landlord that this was in need of replacing before my arrival. This was not done. A few weeks after moving in, the washing machine started having problems. Instead of having it immediately replaced, an insufficient repair job was done. This only delayed the inevitable necessary replacement of the machine, causing further inconvenience and disruption. The cleaning and arranging of repairs / replacements waisted a vast amount of my time. This was an unacceptable start to a tenancy. Especially considering that, at the end of my tenancy, the apartment was inspected properly, and work was done to meet the expectations of the new tenants. I'm extremely glad to see that this was done. It's a shame I was not provided was the same level of service. The majority of the time after this poor start to the tenancy was acceptable, and I thank Martin and Dianne for being communicative during this time. Unfortunately, I have to conclude this review negatively, in regards to the return of my deposit and Conrad Fox's unacceptable conduct and ignorance to the law. It must be understood that no tenant should, or ever will, be willing to lose any more of their deposit than is required by law. With the lack of an ingoing inventory, signed by the tenants, the landlord / agent is never going to be in a strong position in regards to withholding a portion of the deposit to cover repairs. Even though I had made it perfectly clear I was going to leave any disputes on the matter to the DPS, I was sent and invoice to cover substantial painting and cleaning costs to the apartment post vacating. The dishonesty from Dianne was completely unacceptable. It was claimed to me that the whole apartment has been redecorated prior to my moving in, which was clearly untrue. It must be mentioned that an undisclosed portion of the £400 in dispute was to cover to cost of cleaning the fridge and oven, which were in a worse state upon entry than when leaving. The dispute did end in my losing of £100 which I think is perfectly acceptable. The thorough report by the DPS adjudicator made it clear that a small contribution was all that could be fair to the costs of renovating an apartment which was quite obviously in need of it anyway. I hope this experience has been a good lesson learned by Conrad Fox on deposit law.

Alex · 17 April 2022

★★★★★ 5/5

Google

I have used conrad fox to rent my 2 bedroom Property in gypsy Hill for the last 20 years. I keep my property in good repair and Dianne & Martin have always found me great tenants who have always stayed with me for 3+ years, hence why I always go to them, I want my tenants to be happy & work with them, I think when renting a lot depends on landlord & tenant expectations & relationships , the agents are often caught in the middle, that's just my opinion, mine has been positive experience dealing with Dianne & Martin at conrad fox and my review is genuine & honest & not meant to be a counter any unfortunate experience others may have had for whatever reason

William · 25 April 2023

★★★★★ 1/5

Google

They are exactly the kind of estate agents that give the industry such a bad reputation. The lack of transparency and basic courtesy made an already stressful situation even worse. Communication was poor and professionalism was severely lacking throughout. There are plenty of other agents who treat clients with respect so I’d strongly recommend looking elsewhere.

A · 1 October 2025

★★★★★ 5/5

Google

Very friendly people, in the process of renting a property at the moment through them I have felt quite appreciated, respected and helped by them, and I would love to give a special thank you to Dianne for all her support and assistance.

Josue · 25 April 2021

★★★★★ 1/5

Google

Honestly an appalling level of service from Diane The manager who is quite incompetent. At the moment there’s a property with 30% vacancy, people have moved out. Multiple voicemails and messages left ignored for months. I literally don’t know if the owners of this agency know what the hell she’s doing, but literally driving people out. Imagine one poor woman spent 12 weeks without a Hot water. It’s actually so crazy that people started moving out in droves. Stay away from Conrad Fox. Edit: I don’t want to publicly state an address and put people at risk. But unless they have multiple properties where they are allowing people to spend 12 weeks without hot water, they know exactly which one this is about. After response below, just checked and find it ironic CF replied so promptly to a negative review, yet haven’t responded to emails sent months ago; let a residents stay without basic services or maintenance for months and sometimes years driving people out.

Sam · 25 April 2021

★★★★★ 1/5

Google

This is absolutely the worst agency I have ever come across. Use them at your peril! We rented our flat out with them for a number of years and it was absolutely ruined. They did not keep the tenants deposit back to conduct any repairs, they did not flag up any repairs to us, they said that they had it repainted but we had to get it repainted again. They have DENIED all knowledge of the above even though I have photographic evidence and the last time we visited the UK they did not want my partner to view the inside of the flat. I am now in the unfortunate position of having to report them and complain to the TPO (The Property Ombudsman). They have wasted my time, money and energy and I would NOT recommend them whatsoever! Stay well away.

G · 17 April 2019

★★★★★ 5/5

Google

a very friendly and professional service for lettings and management from Dianne and her team. Martin was also most helpful when purchasing a flat which I now rent out.

Matthew · 17 April 2018

★★★★★ 5/5

Google

Conrad Fox has been managing my property for 18 months now and it's been an incredibly seamless, professional service. Di and Martin are a pleasure to deal with!

Nadine · 16 March 2025

★★★★★ 1/5

Google

Using Conrad and fox was the most unpleasant experience of my adult life to date. They have no problem accepting your money but when it comes to returning your deposit you will be issued with unjust fines, Scaremongering and blatant lies. If you are looking to be robbed at the end of your tenancy then please go to Conrad and Fox and sign up today.

Mr · 17 April 2018

★★★★★ 5/5

Google

Really friendly staff, Very helpful.

Oliver · 25 April 2021

★★★★★ 5/5

Google

Friendly, honest and reliable.

Alastair · 17 April 2019

★★★★★ 1/5

Google

Absolutely awful. Do not trust.

Ruby · 17 April 2020

★★★★★ 1/5

Google

Rating only, no written review.

夏天晴 · 25 April 2023

★★★★★ 5/5

Google

Rating only, no written review.

Adetyty · 25 April 2023