Trusted Agent profile · Crowthorne
★★★★★
1,501 reviews across 2 platforms
Crowthorne House, Nine Mile Ride, RG40 3GZ
Romans's office in Crowthorne, at Crowthorne House, is rated 4.1 out of 5 across 1,501 reviews on two platforms, including 42 Google reviews rated 5.0.
Every review we hold for the Crowthorne office, from every platform, shown as written. First names only.
4/5
TrustpilotI rent a flat through Romans
I rent a flat through Romans, and my account manager Donna‑Marie Brant does a good job of keeping me informed and communicating clearly whenever there's an issue with the property or tenant.
Dear Gary,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotIn our opinion all the staff at Romans…
In our opinion all the staff at Romans Sandhurst provided exemplary professional support to us for our house move.Above that was Catherine, our hand holder extraordinaire, a patent, kind, tenacious, knowledgeable lady who kept us sane during our particularly stressful house move.Thank you all
4/5
TrustpilotHappy Tenant
This is my first couple of months with Romans as a tenant. Special thanks to Jo Hunt for a friendly & smooth inspection this week & Denise for looking after all my emails.
Good afternoon, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
1/5
TrustpilotThey will try to take your money
They will try to take your money. dont take no deposit option, we had a end of tenancy professionally cleaned and they still charged us £400 for their cleaning without providing any evidence. Absolute scam!
Dear Kate,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectati on in this instance.Kind regards, Customer Care Team
5/5
TrustpilotGreat Property Management
I have been dealing with Isabella York at Romans for over a year now. She has effectively managed my rental property and renewals. She always responds to emails quickly.
Dear Ash,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHad are 1st house inspection
Had are 1st house inspection. Feel it went well. Had No problems letting take pictures or ask any questions. Got good feed back. Very polite and professional = thanks
Dear Barry,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThey have been as informative as…
They have been as informative as needed. Especially happy with a Move Manager.I think we have been lucky to have had a short and smooth transition.
Dear NatashaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotThank you, Pooja!
Thank you, Pooja, for the prompt, friendly and courteous management of the property we have rented in Reading! We are glad to have you as our point of contact! Great work!
Dear Mathy, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotWe have used Romans for our new home to…
We have used Romans for our new home to rent. The whole process went forward smoothly and the people involved from the Winchester brunch were all lovely and helpful. Highly recommended
Dear Nick,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotProperty Inspection
We have had a really lovely property inspection experience with Jo Malone. She was so friendly towards my daughter and me, and made everything easy and comfortable. Even offering advice about Cillit Bang!
Dear Katharine Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotRomans were pretty good
Romans were pretty good. I am a first time buyer so I don’t have any previous experience to compare things but I felt overall they were good.
Dear Kieran Mccartney-patel, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotOutstanding customer service!
Outstanding customer service and efficiency in securing our new tenancy. Big thanks to both Nathan Poulter and Dan Hind for their time, professionalism, knowledge and assistance! Great team, highly recommend.
Dear Charles,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
1/5
TrustpilotDO NOT USE..DO NOT USE..DO NOT USE
Totally unprofessional. Dire communications. No clue how to treat people. We were in a chain of 4 for a house move and due to this bunch of morons being totally clueless…..it hasn’t happened…..they just don’t give a damn…..don’t know how they are in business…
5/5
TrustpilotReally great experience with Romans
Really great experience with Romans, at stage of the lettings process and especially support with any maintenance issues once moved on - Aston Busby deserves a particular mention!
Good morning,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAbove and beyond
Above and beyond. Pooja Chavda and Nick Smith, Two of the finest people i have dealt with. Polite, knowledgeable and always replies quickly to get things resolved. 10/10
Dear Christopher,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAmanda from Romans
The estate agent who was dealing with my rental property was Amanda. She was so helpful, always came back with a quick and positive answer and went above and beyond to keep everything ticking and moving things on smoothly. Highly recommend and a 10/10 experience.
5/5
TrustpilotProfessional and diligent
What a pleasure it is to have Donna manage my rental property. She is professional, kind, thoughful and a great communicator. Knowing how to get a job done through her due diligence even when unexpected challenges arise short notice.Thank you.
5/5
TrustpilotI would definitely recomend Romans
I would definitely recommend Romans, they have great communication and got us through the whole process. We definitely wouldn't have been able to exchange without them
Dear AlanaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat service
Although our move fell through the service I received from Alistair and Anthony in the Wokingham branch was second to none. Prompt and thorough communication at all times. I wouldn’t hesitate to use Romans again.
Dear JeffersThanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
TrustpilotSam and Laura have been great in our…
Sam and Laura have been great in our move so far, we are in the final stages of the process and looking forward to a new chapter.
Dear Tony,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotIf I could give them 0 stars I would
If I could give them 0 stars I would. Caversham branch are so unhelpful, rude and treat tenants like scum. Avoid at all costs. With all the bad reviews I’m wonder why the head office don’t do something to sort it out ! They charge for damages and cleaning that’s non existent and then won’t give you a full breakdown of costs . I will never ever ever deal with them again !!
5/5
TrustpilotDenise Hurn are property manager is…
Denise Hurn are property manager is always there to help. Given us peice of mind living so far away. She resolves any issue's in a timely manner.
Dear Michelle,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotGreat Service …
Great service from our property manager Benjamin Nujeerallee - very helpful and has responded quickly to every query we’ve had since our move in :)) highly recommended
Dear Ashlyn, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
1/5
TrustpilotAbsolutely Terrible
This firm dealt with a simple recent house sale for us. Communication was terrible all the way through, completely incompetent couldn’t even be bothered to confirm that we had completed on the sale. I found out 2 days later!!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
