Romans Crowthorne reviews

★★★★★ 5/5

Trustpilot

Very happy seller

Jacob and the team in Caversham have delivered a great process on the sale of our property. Found a buyer quickly, managed the process smoothly and delivered a good outcome. I found their communication much better than other agents and they were able to manage around several issues that we had to deal with to get to exchange seemingly with no problem. Managed all interactions with our property manager and kept us up to date throughout. All in all a good experience.

Richard · 1 December 2023

★★★★★ 5/5

Trustpilot

Romans to the Rescue!

After being let down by another agency we decided to give Romans a shot!We were impressed with the level of knowledge, helpfulness, direction and overall 'I can sort this for you' attitude. Natasha Heffron was friendly, polite and approachable right from the start. We particularly liked her 'gut feeling' approach and fully trust she has ours and our tenants best interest at heart.

Tina · 26 August 2022

★★★★★ 5/5

Trustpilot

Excellent experience with Romans Lettings

Romans has been of great help with the entire letting process. Being new in Bristol (and in the UK), we had a lot of questions about the process of tenancy and moving in. Scott has been awesome and guided us with the right information and details of the property, insurance, and a whole lot of other questions. Thanks to the entire team of Romans, Clifton for helping us out.Cheers!!

Parag · 27 October 2021

★★★★★ 5/5

Trustpilot

Lower Earley branch

Lower Earley branch - We cannot fault Joshua for his professionalism and expertise once we had found our next family home. He was consistent in his approach and explained the process and next steps well. He was on the ball when marketing our property too and remained polite and courteous throughout. Unfortunately things didn’t work out as our personal circumstances meant we had to withdraw early on in the process but we were impressed with the way Joshua dealt with it all. He really is a breath of fresh air and we are grateful.

Billee · 25 September 2024

★★★★★ 5/5

Trustpilot

Property Manager

I have dealt with Romans for a number of years in regards to the flat I rent out, recently I have dealt with Aston in the Wokingham branch. I have been pleased with the way she has dealt with any queries and the prompt responses to my emails. Hopefully she will be dealing with my property for the foreseeable future. Thank you Aston

AS · 17 August 2022

★★★★★ 1/5

Trustpilot

Avoid unless you want no access to basic household utilities

I have been renting a studio flat in Brighton for just over a month. Romans are acting as my letting agent, landlord and property manager. When I moved in there were multiple issues with my flat. The hot taps and shower produced no hot water; my bathroom fan didn’t work; the plug sockets didn’t work properly as they had been incorrectly wired with flex cable and some had burned out (fire hazard); my window stays and sills are rotten so the windows do not shut properly, leading to bad draughts. More recently, the lights in my room stopped working for over a week, and the shower drain is now blocked making showering in my flat impossible.My flat is one of many rooms in a former hotel. It is not only my room that needs attention: the whole building is in a state of disrepair. Half the appliances do not work in the shared kitchen; most of the lights in the corridors do not work; the block fire alarm system has showed ‘multiple faults’ since I arrived and the maintenance alarm frequently sounds. There is block wifi that I am entitled to use - however, Romans could not tell me the password to this and I have had to find my own means to access the internet.Frankly, I should never have been allowed to move into a flat in this state. The nature of the problems means they could not easily be spotted when doing a viewing of the flat; only since moving in have they become apparent. As far as I’m concerned, Romans did not do their due diligence in preparing the flat for someone to live there - no one should have to live without hot water for a month, and no one should be living somewhere with potentially dangerous faulty electrics and faulty fire alarms.Since reporting most of these problems within three days of moving in, the response from Romans has been sloppy at best. Only today, over a month into my tenancy, did an electrician come round to fix the electrical problems. I still have no hot water, the drains are blocked, fire alarms are faulty etc etc. And Romans only sent that contractor after numerous phone calls and emails from me, constantly chasing them up. It’s caused me a lot stress, and is not what I wanted as my first impression of Brighton.

Daniel · 23 November 2023

★★★★★ 5/5

Trustpilot

Leading example of excellent customer service!

After weeks of struggling to find a new place to call home, we stumbled across one of Romans' properties. We were so fortunate to have Nathan who guided us through the viewing and application process in detail. We've experienced renting but never have had such a positive process with an agency/agent, so we were incredibly pleased with his transparency and attentiveness. The Tilehurst branch should be very pleased to have such a great representative on their team who sincerely cares about tenant wellbeing, Thank you ever so much!

Beth · 19 September 2024

★★★★★ 5/5

Trustpilot

Stephanie Furness and her outstanding…

Stephanie Furness and her outstanding support throughout the process of purchasing our property.Stephanie played a crucial role in guiding us through the entire transaction, demonstrating exceptional professionalism and dedication. Despite facing delays on our end, Stephanie maintained remarkable communication throughout. She consistently responded to emails and calls promptly and made numerous visits to ensure everything proceeded smoothly.Her honesty and trustworthiness were evident at every step. Stephanie's transparent approach and reliable guidance were invaluable, making a potentially stressful process much more manageable.I cannot overstate how grateful we are for her exceptional service. Stephanie’s commitment and expertise have left a lasting positive impression, and we wholeheartedly recommend her for her outstanding contributions.Thank you for your attention to this commendation.

Farzana · 16 September 2024

★★★★★ 4/5

Trustpilot

5 star move manager, 4 star's however as....

This would be a 5 star as our move manager Catherine was brilliant, helpful, responsive, patient. However it is 4 as I wouldn't use Lifetime legal again as they basically just sell my business and would rather find my own solicitor. The solicitors on both sides where slow and didn't give any feedback, that maybe the norm but 7 months to sell a property to tenants already living there is crazy. Lifetime legal as a the concept sounds great but underneath the hood the service needs checking/monitoring/auditing/governing somewhere by Romans. To be honest just ask the move manager she will tell you. I personally think the move managers have the best view on which solicitors are good or bad. So is this review a reflection on Romans as a whole, I'd say no, this review is a reflection of an individual who works at Romans, that said the experiences of the selling team was also good and have nothing to complain about dealing with the Romans teams, both selling and lettings

Mr · 2 November 2023

★★★★★ 5/5

Trustpilot

Thank you Romans

I have several properties in Swindon that I let via Romans. Naomi Hamilton is brilliant at looking after my account, she always replies promptly to any queries and nothing is too much trouble for her when it comes to arranging contractors etc when needed.

Robin · 30 January 2024

★★★★★ 1/5

Trustpilot

Swindon Taw Hill Branch

Swindon Taw Hill Branch, Very unprofessional, rented from them for 13 years (doesn’t mean anything) bad mouth the landlord saying how tight he is and will not pay for repairs, give you two months notice and when you call to say it might be a few days more until we can move out told they will take legal action, nothing else not oh sorry we can’t do that, just straight to we will take legal action, then a few days before you move out email you (no phone call) to say they can’t take the property back on the date they said they could? Given a new date by email (no phone call) waiting for a time, no time given then told to drop the keys at the agent at my earliest convenience (was not told this is how it works) drop the keys off to a young lad and then signed a post it note to confirm I have returned to keys, staff turn over is unreal but says a lot I wouldn’t want to work for there either and learn quickly to be a keyboard warrior, good luck to all the landlords that let them rent there properties for them

Sarah · 9 September 2024

★★★★★ 5/5

Trustpilot

Thank you Romans Tilehurst

It's been an absolutely lovely experience. We were going through a bit of a rough period, but thanks to them we have been able to find a suitable accomodation for us very quickly. They explained us everything, answered to all our questions, been very available and courteous. It's been such a smooth process so I would like to personally thank Nathan, who really helped and supported us, as well as Mark, Steve and Lorraine. Thank you guys, couldn't recommend you enough!

Serena · 27 October 2023

★★★★★ 1/5

Trustpilot

Hidden fees, Lies and Unnecessary Complications

They consistently lied about the property, and when we pushed back they patronised us for wanting more information. The agents will either call you 5 times a day, or be unreachable for a day or two at a time, and will never follow up with emails for the paper trail. They also had hidden fees and tried pressuring us to pay £80 for them to take the property off the market; I’ve never heard of this being done at other agencies. They never arranged the key exchange, so the sellers had to leave the keys with the neighbours, who we had never met prior to getting the keys. They made this process unnecessarily difficult, and if I could, I would have gone with any other estate agency.

Nadene · 6 September 2024

★★★★★ 1/5

Trustpilot

Not even a star to rate this agency!

Not even a star to rate this agency!They insist to use their solicitors and mortgage advisor, promising a faster process and a refund if the sale fell through due to the seller's fault. Despite paying all requested fees promptly, including additional charges for legal searches, after three months of delays, I was told the purchase required a payment in cash due to missing certifications from the leaseholder. They never shared their correspondence with the seller and i believe this was a fake sale, a scam for the buyer! And I'm sure I'm not the first one going through this kind of experience with Romans! Frustratingly, I later learned from other many agencies that this disclosure is usually made upfront to any potential buyers. When I requested a refund, both the estate agency and solicitor refused, citing penalties for not completing the purchase, something entirely out of my control. The agency's communication was appalling, with one agent hanging up on me and another being rude and unhelpful.This ordeal cost me over thousands£ and many months of stress and anxiety, severely impacting my mental health and disrupting plans with my partner. Despite promises of a smooth and quick sale, I was left feeling scammed and cheated. The agency’s behavior raises concerns about their professionalism and honesty. I am deeply disappointed and expect a full refund or, at the very least, an acknowledgment and apology for the distress caused! Since then I receive scam calls every day!

Cristina · 6 September 2024

★★★★★ 5/5

Google

We recently bought our new Home in Antler Holmes, Wokingham. Great services by Shelly. The way she facilitated everything, was remarkable. We never have to wait or follow up for anything, all the things were well arranged and on time. Her knowledge about the entire process was great. I was all the best for her....

Nitin · 12 May 2026

★★★★★ 5/5

Trustpilot

Thank you Amy

Thank you Amy you were very professional and confident, It was lovely for you to say what a lovely house I have.Nothing was too much trouble for you, you explained everything. A genuine lovely person.

Theresa · 14 July 2024

★★★★★ 4/5

Trustpilot

Big thanks to Swindon team and Katie

Big thanks to Swindon team, especially to Katie and Debbie, great continuous effort to get un into our new home which we simply love. A single down point and that is in regards to the referencing company, not very efficient considering nowadays fast information access.We highly recommend Romans Lettings in Swindon, kind, respectful and genuinely helping, top professionals, we thank you.

VICTOR · 7 September 2022

★★★★★ 5/5

Google

Hannah and Enola were both incredible agents and made the process of buying our new flat much easier and more pleasant than I expected. Very responsive, always available to talk and liaise with the developer and solicitors, I can't recommend Romans New Homes enough!

Platon · 30 May 2025

★★★★★ 4/5

Trustpilot

Happy with the service provided

I have always found the staff at Romans extremely helpful especially Stacey Cowap who always answers emails very promptly. I have a fully managed service which means that any issues are dealt with by Stacey or one of her colleagues and they have a large number of vetted tradespeople at their disposal. My only criticism would be the extra charges they apply in addition to the management fee but on the whole very happy with the service.

Debbie · 18 December 2023

★★★★★ 5/5

Trustpilot

Great service from start to finish.

Great service from start to finish, Jarrad was fantastic always available for any questions we might have. Catherine was an absolute credit to the company without her i may well have changed my mind about selling we cannot say enough great things about her. no fault of romans more solicitors issues. Would highly recommend.Mhairi & Martin Hewson

Mhairi · 14 January 2023

★★★★★ 1/5

Trustpilot

Would not recommend

Ordered a dress which was lovely but didn’t fit. Wanted to send it back but they had sent me a blank page for returns - tried their landline which doesn’t work. Wrote a label by hand and returned it. That was 7 weeks ago and not credited it to my account. Would not recommend them and would not use them again.

Hollock · 12 August 2022

★★★★★ 1/5

Trustpilot

Be aware tenants!

Rented through Romans in the Buckinghamshire area. They couldn't get enough of me when I wanted to rent a property, however as soon as money changed hand's, they could not have cared less. I have also just found out my colleague, who is under a different branch, is going through exactly the same thing!I am a single professional renter working a very demanding job in clinically in the charity sector. In summary, The day of moving in, the downstairs utility, which was the only access to the Property, was being ripped out! I had no washing machine, no fridge. Romans claimed to have known nothing about this. Nor offered any solutions other than take my washing to a laundrette. I was left like this for over 2 weeks. The property also stank of cigarette smoke and took several days and cleaning to eventually rid the smell.I had 3 different "property managers" in the first 3 months of renting,none of which were responding to my emails.The open fireplace had bare sharp metal hanging down from it. They left me like this for 8 months.The TV aerial never worked and was never fixed in the time I was there despite me sending emails.The utility area was left filthy and fridge grim. Again despite several emails to get this cleaned they never done this and I was left to clean this myself (it really was grim) A contractor of the landlord entered he property without my knowledge, again Romans claimed to know nothing about this and they were being paid to manage the property. The property was left clean, oven clean carpets wet cleaned. It was better than when I moved in. However a relative of the landlord twice entered the property without prior notice despite the checkout not being completed, heaven knows what for or what he was doing. Again Romans could not have cared less and were charging me £300 for cleaning and £25 for damages which I initially tried to contest but was told in an email i can take it to arbitration which then after they will instruct a debt collection agency to collect fees!! This was a threat! Due to my work and the need to look after my mental health, I was left no alternitive to pay but i will pursue with their regulatory body, but without debt collection agencies hanging over me. My colleague, a mother of 2 and a senior Nurse is also going through simular with a Romans branch. It's really sad in 2023 how tenants can be treated and the blatant disregard for professional management and fair treatment. I write this review not for me but to protect the vulnerable people out there who do not have a voice.

James · 1 October 2023

★★★★★ 5/5

Trustpilot

Friendly and helpful

Saffron went above and beyond finding me a property to view that suited my needs. Had a great viewing with Hannah, she was able to answer all of my queries perfectly.

Alastair · 2 September 2024

★★★★★ 1/5

Trustpilot

Very unprofessional staff

Very unprofessional staff. They only let us know the flat is not available to view after a 90 min drive to get there because they didn't have the correct keys. We were told this as we arrived at the property and there was opportunity for them to tell us before as we had a number of calls with them arranging the viewing that day. Just very disorganised and unprofessional. There was an attitude of not wanting to sort the problem and no remorse for wasting our time. To add on top of this the listing didn't even meet our minimum requirements which we had outlined to them.

Mei · 21 September 2023