Your Move reviews from sellers

★★★★★ 5/5

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Outstanding Service - Above and Beyond Expectations

I cannot speak too highly of the service we have received from the staff at YourMove Crossgates relating to the recent sale of our property. It was a move fraught with difficulties that were in no way YourMove's problem but Sandra worked so hard for us to complete the process. Her efforts definitely went beyond what I expected and would like to thank her for all her work. I honestly think that if it was not for her the whole move would have fallen through and cost us a large amount of money. i very much enjoyed our phone calls as her positivity and humour came through helping to reduce the stress that at times threatened to overwhelm myself and my wife. We both cannot thank her enough.

Malcolm · 19 October 2017

★★★★★ 5/5

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House Sale

Friendly, Professional, Helpful and Realistic Service I would recommend to anyone. From start to finish everyone we dealt with has been genuinely all of the above, making the whole process as pleasant as it can be. The main thing is that they were always realistic, they saw things through the sellers & buyers eyes and dealt with you has you would like to be dealt with, not promising you the earth only to let you down, but everything they said they'll do, they did and always kept us in the loop. A big thank you to Karl & all the staff at Crossgates for there service.

Carl · 27 September 2017

★★★★★ 5/5

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There when I needed them most

I'm a born cynic when it comes to Estate Agents but resisted the temptation to use one an online agent, my old fashioned ways coming to the fore. I rang every local estate agent prior to putting my house on the market asking for a basic quote without necessitating a visit at that time,just to help me budget and Karl was the only one who immediately obliged. No fuss, no arguments but still showing off his local knowledge. We spoke to the others, but it always felt a hard sell was coming. When we eventually invited agents for a formal chat, we knew pretty much immediately that Your Move were the ones. Extremely fair commission agreed, photos taken and property listed within half a working day. Viewings arranged an carried out on our behalf, reassurance and confidence given to us in the early going. But it was as we approached completion that we really needed them most, helping our first time buyers understand what was required of them to facilitate the fairly fast completion and really taking ownership of every query that came up. "I'll call you back in 10 minutes when I've spoken to the buyers / solicitors..." was the given response, and it was usually less, but always with a complete answer. As completion loomed, a monumental cock-up by solicitor involved threatened to derail things but Your Move remained calm and insistent, helping keep things on track and never giving cause for alarm, a sense I never git when dealing with the other local agents on my purchase which always felt lax, and patronising. Karl, Sandra and Maria exceeded my expectations in so many ways, I can't recommend them highly enough

Graham · 11 April 2017

★★★★★ 4/5

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A complex sale!

Sandra and team helped sell my property at 6 Farnham Close recently. What should have been a straight forward sale to cash buyers with no chain became unbelievably complex due to financial issues created by my ex husband that postponed & hugely complicated the sale completion. Sandra was really supportive throughout. In particular I really valued her help and intervention when the risk of losing the buyers was at its peak. I would go as far as saying that without Sandra acting as go between, I would have lost my buyers. So I am extremely grateful to Sandra for that. Overall, the team have been efficient in managing the process of my sale and it has been a pleasant experience having you as my agents. I would certainly recommend you to others. An area I felt could have been improved was the photographs used for my sale particulars. I actually ended up asking you to use some of my own photographs instead of those you took as I thought the quality was better. Photo quality was really important to me as I know many people these days search via the internet. I was also happy with the valuation process and advise given prior to listing my home for sale by James. It felt it was helpful and honest advise and was ultimately the main reason that I chose to list with you over other agents I considered. Thank you all for all you did to help sell my house.

Samantha · 5 April 2017

★★★★★ 5/5

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first time buyer experience

As first time purchasers, this was a daunting experience but Sandra made us feel relaxed and confident with each phase of the transaction. She was efficient and pushy when needed to ensure the sale went through as soon as possible to appease the sellers nerves and ensure our move happened as quickly as possible. It was a pleasure dealing with each member we were in contact with throughout the deal and if we ever decide to sell we will be using UrMoves services.

Candice · 31 March 2017

★★★★★ 5/5

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A pleasure to deal with Sandra and Maria

It was a very long journey due to the first buyer have some issues and the sale falling through however Sandra kept us updated during the whole process and did everything she could and when the 2nd buyer did commit we gave Sandra a date to which she worked with and achieved. One thing that really did help was Your Move doing the viewings for us it saved lots of time as we were not occupying the property so this was a huge help-thank you for everything

Rachel · 23 March 2017

★★★★★ 5/5

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Chapel Lane

Received great service from Sandra and Marie at Your Move. They really seemed to care about me and my move to be near my daughter. We were kept in the loop at all times and they really went the extra mile for us..I would recommend them and thank them for having loads of patience with us and telling us to ring them any time we never felt we were a pain but I'm sure we were!

Sheila · 1 February 2017

★★★★★ 5/5

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Fabulous communication , highly recommend

Sandra has been most helpful & very professional throughout the whole of this sale. She has been the most reliable link throughout this stressful time, keeping us informed & upto date with what's happening. After all the phone calls nothing was ever too much trouble . A huge big thankyou to Sandra & the team. Much appreciated for easing the stress. Xxxx

MichaelaandRobert · 27 March 2017

★★★★★ 5/5

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Excellent customer service

The team at your move have been more than helpful throughout the whole process. From start to finish they have gone above and beyond. Particularly Sandra has been fantastic at keeping us in the loop and chasing things up. we want to say a massive 'Thank you' and we are looking forward to moving into our new home.

Natasha · 19 August 2017

★★★★★ 5/5

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53 ramshead cresent

Sandra and Maria were the up most professionals in selling my property,,any problems they sorted out very quickly,keep me informed all the time,,but the most important thing for me was there friendly telephone manner and the eases they handled everything,nothing was to much trouble..looking forward to my next sale Mick Durkin (Landlord)

Michael · 3 March 2017

★★★★★ 5/5

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Fast efficient straightforward friendly staff

Thanks for the great service.The house sold with in a week thanks to the hardworking team at your move Constant updating on the progress friendly staff Sandra

Timothy · 13 April 2017

★★★★★ 5/5

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Excellent service from start to finish

Rating only, no written review.

Nigel · 9 February 2017