Trusted Agent profile · Crewe
★★★★★
1,076 reviews across 2 platforms
Newcastle Road, Shavington, Crewe, CW2 5EB
Part of Anwyl Homes, see every office.
Anwyl Homes's office in Crewe, at Newcastle Road, is rated 4.6 out of 5 across 1,076 reviews on two platforms, including 6 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. Anwyl Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Crewe.
Every review we hold for the Crewe office, from every platform, shown as written. First names only.
5/5
TrustpilotLee was very professional and…
Lee was very professional and efficient, he done a great job changing our front door and took his time. He was friendly and approachable and would highly recommend for future works needed thanks Lee
Hi Jess, thank you for this great feedback about Lee, one of our Customer Service team.
5/5
TrustpilotThanks to Paul Higham
Thanks to Paul Higham and Michele for the the work done at our home on Tuesday. Door locking issues resolved and sealant applied to a replaced wc pan. A gentleman and great ambassador for Anwyl Homes.
Hi David, thank you for your review about our Customer Service team members, Paul & Michele, it's great to hear when our team are getting things right for our homeowners, thank you!
5/5
TrustpilotProfessional and friendly service
Paul was extremely polite, friendly and professional and resolved issues without delay.
Hi Julie, thank you for this review about the team at our Victoria Mills development, it is appreciated.
5/5
TrustpilotAnwyl Homes - Victoria Mills, Holmes Chapel
Fantastic and friendly service from Lauren, Gillian and Isaac at Anwyl Homes, Victoria Mills - Holmes Chapel. The whole buying process felt relatively easy and stress free. We love our house and the area. They've solved most issues quickly and extended our snag period substantially (as my partner and I had a baby during the process) which allowed us time to settle into new routines without having to worry about work being done. We're now looking forward to our first Christmas as parents in our new home.Thank you!
Hi Oliver, thank you for taking the time to leave this review about our Victoria Mills development. With best wishes for the Festive Season in your New Anwyl Home.
5/5
TrustpilotShower beading
Paul was polite, courteous and got the job done quickly to a high standard
Thanks Andy
5/5
TrustpilotSuperb workmanship a eye for detail
Lee has been a couple of times and is great. His work is brilliant and he takes care to look after the work he’s doing as well as removing shoes etc.
Thanks James!
1/5
TrustpilotAppalling customer services
Sales team great Site team greatCustomer service team appalling On going issue with garden for three months their response wait till next spring Leak to the ceiling in fairness plumber came after I rectified the problem or we’d have no ceiling still waiting three weeks later for a response to who is redecorating the water stained kitchen TOTALLY INCOMPETENT!!!!
Hi Daz, thank you for your review about our Cross Fields development and great to read how quickly our team sorted the kitchen for you. Thanks again!
5/5
TrustpilotWe recently brought a house on the…
We recently brought a house on the Victoria Mills Anwyl development and absolutely love it!I can’t praise Gyllian and Andy highly enough, They made the whole process effortless and easy. Gyllian (sales) was very helpful and informative throughout and Andy (site Manager) sorted any issue we have with the house quickly and to a very high standard. The Whole team have been amazing and we are really pleased with our new home.
Hi Amy, thank you for leaving this review about our Victoria Mills development, specifically Gyllian and Andy. it was great to read how happy you are with your new home, thanks again.
1/5
TrustpilotReally unhelpful and really difficult
We bought our house from anwyl over a year ago, we were delayed again and again and messed about for 3 months after our initial completion date for various different reasons and moved in with 150 snags. We have had nothing but issues from anwyl, from the customer service team sending us a link to the wrong garden flags when we were extending our patio (resulting in a £50 fee to return them that anwyl refused to compensate us for) to all our snags being marked completed even though there was still over 80 left to be resolved. Over a year on and we’re still waiting for multiple snags to be completed. It takes customer service over two weeks to reply to any emails and the response is generally a complete refusal to do anything helpful what so ever. You have to write a letter to make a formal complaint which is then replied to with a condescending and once again completely unhelpful reply via email from customer service (after a few weeks). Doors for integrated kitchen appliances were supplied with no holes drilled in, I asked if someone from site could pop in and drill the holes in the doors in order for us to fit them and the email reply was “we are unable to assist you with this, we are too busy and even if we weren’t, that’s not under warranty”. Considering the amount of money spent on the house we bought from them you’d have thought they might be slightly more accommodating to simple requests like that however it seems after you complete on the house and have your 4 weeks call they completely wash their hands of you and couldn’t care less if you have any issues. When they sell you the house they make out like you can raise any issues with customer service and you’ll always be treated as a customer however in our experience we have been treated as an inconvenience whenever we have tried to contact customer service about anything subsequent to our completion. This is not a reflection on the trades people working on the site as they have been nothing but helpful, friendly and gone out of their way to assist us when we have asked. This is specifically problems with anwyl’s processes and policies and the way you are treated post completion. Personally the frustrations regarding trying to get any help whatsoever has really soured the experience of buying our home. Something that should have been exciting and fun ended up being frustrating, difficult, inconvenient, stressful and upsetting
Hi Anna, we were really sorry to read this review, the Customer Service team respond to non-emergencies within 5 working days. There can be times where this takes longer due to unexpected absence or extreme weather but we will always reply as quickly as we can. Whenever we advise on the patio slabs we always provide the design but also suggest checking the design is correct before placing an order, as we use two different designs on our developments. All kitchens are inspected and accepted by the homeowner on the day of legal completion so, if replacement doors are provided as a goodwill gesture, they do not come pre-drilled we're sorry. If there is anything else that Customer Services can assist with, our team would be happy to help, you can use our webform on our website or call 03300 244955.
5/5
TrustpilotLauren was so lovely and really helpful.
5/5
TrustpilotChris was really helpful!
Chris was really helpful. He was efficient and communicative. He explained the issue well and found a resolution that was suitable.
Thanks Tim!
5/5
TrustpilotChris was very efficient and friendly
Chris was very efficient and friendly. He came on time and made sure the job was finished before leaving. His work was finished to an excellent standard
Thank you Jane!
5/5
TrustpilotGreat customer service
Great work carried out by Chris Appleton today on two long outstanding snagging issues on a new build on the Fairways in Handforth. Plastering and repainting hole left in en-suit and repainting front door. Very friendly technician who did a great job and cleaned up afterwards. Such a shame more attention isn’t undertaken at inspections on completion by site as taken 8 months to resolve.
Thanks Sally! Sorry to hear that these issues took so long to get sorted but glad to hear they finally are.
5/5
TrustpilotJosh was really helpful
Josh was really helpful, efficient and easy to chat to. Felt comfortable with him in my home. Thanks
Thanks Deb
5/5
TrustpilotHave nothin but praise for these guys
Have nothin but praise for these guys. From Kerry at the sales team who was outstanding, to all the guys who built the house. Both Ian’s were amazing, Ian senior came for our 4 week check, nothing was too much. Still asks now an we have been here almost 3 months if he can help in any way when we see him’ fantastic team! Thank you Anwyl
Hi Charlotte, thank you for this review about our team at The Oaks. It was great to read how both Ian's have been really helpful! Thank you.
5/5
TrustpilotA great experience.
A great experience.. Jason was very helpful throughout the whole process..Thanks Anwyl Homes for making this happen
Thanks Norman
5/5
TrustpilotTiny jobs
Tiny jobsThe toilet seat had become loose in my en-suite bathroom. This is the third toilet I have had an issue with and the same problem. Only issue was that the pins are hard to get at and you require a very small Allender key to fix!Today I saw an Anwyl van in my street and approached the technician.(Lee Ashworth). The guy was extremely helpful and although he was at a different scheduled job he said he would take a quick look as it could be easily resolved. He said he would call after his lunch. He promptly came and the job was done in a matter of minutes. Thank you so much for your response and with no hesitation in helping me.
Hi Susan, thank you for this review and we're glad Lee was able to sort this for you. Please do make sure you call Customer Services in the future (03300 244955) to protect you & your warranty. We need to make sure we have everything logged on your house record - just incase you have the same problem again (hopefully not!).
5/5
TrustpilotOutstanding Service Anwyl Winnington Place
Having recently purchased a property on Winnington place, the service I received was outstanding.Kellie and Marie in sales were so welcoming and helpful.Through the whole process they kept me informed with regular updates, answered all my queries quickly and even organised my to do list.The site Managers Keith and Scott have been amazing, from meet the builder to after care the service received has been outstanding.All snags have been dealt with as soon as possible with efficiency and always followed up by them.Nothing is ever too much trouble they really go above and beyond to make the experience of buying a new home enjoyable.Thank you to all the Anwyl team for my beautiful new home.
Hi Janine, thank you for your feedback about your experience at our Winnington Place development. All of our teams work hard to help our homeowners move home and settle in, it's great to hear when they are getting it right. We wish you many years of happiness in your New Anwyl Home.
5/5
TrustpilotCeiling joints repaired and repainted…
Ceiling joints repaired and repainted in kitchen and bedroom. Excellent service , Chris went above and beyond . Highly recommend.
Thanks Richard!
5/5
TrustpilotExcellent work by Lee Reynolds and Paul Higham
My experience is with Lee Reynolds and Paul Higham, they are excellent Customer Service Technicians. They came today to replace the back door and the panelling around it and they were so thorough and precise with their work that the finish was absolutely exceptional. Both gentlemen were friendly, bubbly and very helpful and their work ethic was second to none, they barely stopped for a break, and it’s been one of the hottest days today!Thank you to both of them! 😊
Hi Zara, thank you for your review about 2 of our Customer Service Technicians, all our team work hard so it's lovely when they receive these positive comments.
5/5
TrustpilotAnwyl Homes
Anwyl Homes - what can I say…….Professional from the very minute you walk through the showroom doors to the last four week happiness check. All the staff are approachable, kind and very friendly. Any problem big or small, then any of the staff from, sales through to the builders, are all there to help and support you. Brilliant company. Would definitely recommend - oh and there houses are SIMPLY BEAUTIFUL A very very happy customer. ⭐️⭐️⭐️⭐️⭐️
Hi Becky, thank you so much for your review, it's great to hear how happy you are with your home and our team, thankyou!
1/5
TrustpilotAnwyl won't fix issues
We moved into our property in July 2021, and while the builders were still onsite they fixed some issues we had with roof tiles. As the builders were onsite, this job wasn't logged officially with Anwyl. Fast forward to March 2024 and we are now outside the 2 year warranty and as the job wasn't originally logged, Anwyl are refusing to fix the roof tile issues that has now reoccurred. Abbeyfields.
Hi, we were sorry to read your review and thank you for providing us with some more information. We are sorry but if the issue wasn't reported to Anwyl Homes during your developer warranty period, you are able to report the issue to the NHBC but it is not something that Anwyl Homes can attend to, we are sorry but we have to be consistent with the application of the two year developer warranty period with all our homeowners.
5/5
TrustpilotGreat service from the team at Crossfields
All we can say is that Anwyl homes and their team at Crossfields in Catterall have been amazing . Debbie in the office and Ian the site manager really know how to look after customers.From the first time we walked into the sales office Debbie has looked after us and kept us up-to date with progress on our house, she also answered any questions we asked as promptly as she could.Once we moved in it was site manager Ian’s turn to show us how well the team at Anwyl look after their customers. A few very minor snags when we moved in were sorted very quickly and Ian called round a few times during our first month to check everything was ok.Anwyl homes should be very proud of the team at Crossfields in Catterall and the house that was handed over to us was finished to an amazing standard.
Hi Ian, thank you for this review, it was great to read what a high quality home you have received and also how our Cross Fields team have looked after you from the very start. Thank you.
5/5
TrustpilotLee Ashworth 👍 went above and beyond
Lee Ashworth visited our property to work on our front door (we’ve been in 8 months). He identified issues with the door we hadn’t yet noted and was honest, hardworking and reliable. We need a new door, which Lee has taken care of with customer care - we’d very much like him to come back and fit the new door for us when it arrives!We are still waiting on a number of outstanding snags to be resolved though; extractor fan in the kitchen is letting in debris from outside and rattling, wonky tree planted in front lawn, our drive was left covered in cement when the fence was installed on our neighbouring property - this was raised in March and I’m still waiting.There are snags I haven’t even had the energy to raise yet: The interior woodwork was finished to a very poor standard when we moved in so this is next on my list to resolve.Overall, the standard of my property wasn’t up to scratch when we completed - some things get resolved but it’s an absolute slog.If you get an Anwyl technician like Lee to come out though - they’re great.
Hi Kirsty, thank you for your review about Lee but so sorry to read that you are still waiting for some jobs to be done. Please don't hesitate to get in touch with Customer Services on 03300 244955 or via our webform on our website. Whilst we can't promise we can fix everything straightaway, we will certainly try our best.
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Tell us what you need and we'll put you in touch. Anwyl Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Crewe.
