Trusted Agent profile · Crewe
★★★★★
1,088 reviews across 2 platforms
Sydney Road, Crewe, CW1 5NF
Anwyl Homes's office in Crewe, at Sydney Road, is rated 4.6 out of 5 across 1,088 reviews on two platforms, including 28 Google reviews rated 3.9.
Tell us what you need and we'll put you in touch. Anwyl Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Crewe.
Every review we hold for the Crewe office, from every platform, shown as written. First names only.
5/5
TrustpilotRichard is excellent
Richard is excellent. We are very happy with the work he has done for us. He goes above and beyond and we can't recommend him enough!
HI Gemma, thank you for leaving this review about a member of our Customer Service team, Richard, he really appreciates it!
5/5
TrustpilotJob well done
Lee Ash and Josh Hough did a most satisfactory job in replacing my front door and surround. Not only was the standard of their work exceptional, they placed particular emphasis in working around my occupation of the house and ensuring all mess was cleaned up on completion. Both have understanding natures and only too willing to please. A job well done.
Hi David, thank you for taking the time to leave this review about two of our Customer Service team. They really appreciate the positive feedback, thank you!
5/5
TrustpilotGlyn Farm, Colwyn Bay
Where do we start? EXCEPTIONAL, CARING? Nah… that doesn’t even come close. Having just purchased a new home at the Glyn Farm estate in Colwyn Bay we couldn’t be any more impressed! From the site office to the guys on the ground. We don’t have enough words to convey just how fabulous each and every person is that we have encountered! On saying that, there is one person that has made the process not only easy but fun, considerate and made us feel truly special the whole way through… SUE .. you are simply the best!! We are so blessed that you were on this site, you are a true ambassador for the ANWYL HOMES ethos of being thoughtful builders. You exemplify what it is to be at the coal face dealing with the ever changing emotions of buying a home, going out of your way to fix and mould individuals needs whilst explaining the can and can’t do’s in a way that doesn’t compromise your professionalism… you my dear are the most fabulous credit to this company… BRAVA to you! Xx BLEDDYN and TOM (the ginger ninja) for being there when we had things that (as is only to expect in a house finding it’s own feet) needing a “tweak” here and there! Well done lads… you need to have your heads in 39 different places at once but you do it with good humour and grace! HEAD OFFICE - this is a winning team… keep them together because they work like the beat of a heart! Effortless and constant! We simply could not be happier and are delighted to be part of the Anwyl Family… we couldnt recommend this company more if we tried! Lindsey and Claire - plot 36! X👍❤️
Hi Lindsay & Claire, Wow, what an amazing review about our team at Glyn Farm! Thank you so much. It's great to hear how helpful everybody has been and how happy you are with your home, thank you.
5/5
TrustpilotHelen & Gary
Helen throughout both properties we have brought of Anwyl has been very helpful - thank you.Furthermore I must express my gratitude to the builders in making the property beautiful. Garry the site manager have been great and very supportive. All snags have been dealt with as soon as possible with efficiency and always followed up by Gary.Both of them deserve a credit from Anwyls Headquarters!
Thank you for taking the time to leave this review about two of our team at our Fairways development, they certainly appreciated it, thanks again.
5/5
TrustpilotPeter Giddins was amazing
Peter Giddins and Richard Nelson were amazing! Very efficient and clearly skilled!
Thank you!
5/5
TrustpilotAnwyl Homes Engineer
Chris Appleton attended our home on Tuesday 02/06/26 & Wednesday 03/06/26 for some repairs on the stairs and in the bedroom.
5/5
TrustpilotVery happy with Paul’s work
Paul was very polite in his manner and thorough in his work.
Hi Linda, thank you!
5/5
TrustpilotThank you Stephen - Maes y Rhedyn
Too many times you are met in the sales office of a housing development by people who seem unwilling to help and only wanting to provide the minimum level of service (I know from experience).This has NOT been the case here! Stephen has made the whole process of buying our next family home on this site not just easy but an absolute pleasure. The communication he has had throughout this journey and the willingness to be as helpful as he can every step of the way, he is an absolute credit to the company of Anwyl
Hi Yaz, thank you for your lovely review about Stephen. All our team work hard to provide a great experience for our customers and it's great to read that he's been so helpful and made your experience so much more pleasurable as a result. Thank you.
5/5
TrustpilotLawrence Gardens, Barton - couldn’t be happier
We moved in to Lawrence Gardens in late Feb, 2022 and couldn’t be happier with our family home. We started the buying process mid 2021 with Sam who was super helpful and was one of the main reasons we picked Anwyl versus other developments. Nothing was too much trouble, always smiling and accommodating, and communication was great. We felt reassured and confident that Anwyl was the right choice. The house looked amazing and the whole site had a nice feel to it. We then had Debbie and Hayley look after us through the rest of the sale and move in process and they both were equally as helpful, keeping up really good communication with us so we knew what was happening each week. The whole process up to getting keys was really smooth and stress free. Since moving in, Debbie and Hayley have been on hand for any information we’ve needed. The site managers Ian and Pete have been great too. Very friendly and welcoming. They visit regularly to check in on us and make sure we’re happy. In the first month they let us know of any work going on site as we were the first to move in in our little bit which showed professionalism and genuine customer care. Any small issues have been taken care of quickly (new builds are hand made products and will always have little snags). Ian and Pete genuinely want to make sure we’re happy in our home and that comes across really well. We’ve made a few official recommendations to family and friends already and they’re now buying an Anwyl property too. Great job done by the whole team at Lawrence Gardens. We couldn’t be happier. Shaun and Harriet.
Hi Shaun & Harriet, thank you for taking the time to leave this review, our sales and site teams work extremely hard to make the moving experience as enjoyable as possible and it's great to hear they have got it right at Lawrence Gardens. It's also great to hear we will be welcoming your friends and family to the Anwyl developments very soon! Thank you.
5/5
TrustpilotFirst house at Lawrence Gardens
This is my first house buying experience, and the Anwyl team have made it enjoyable and stress free from the beginning. Hayley in the sales team could not have been more patient and knowledgeable while I took the time to make the right choice and she shared my excitement at choosing all the fittings and extras. I am delighted with the space and quality of the Caernarfon house. As I have gradually moved in over the last few weeks, Ian and Pete could not have been more helpful in addressing a small handful of issues, always done with a mix of good humour and professionalism. They are a credit to Anwyl.
Hi Cameron, thank you for your lovely comments, not only about the design of our Caernarfon home but more importantly, how helpful our team at Lawrence Gardens have been! This is great to hear and we wish you many more years of enjoyment in your new Anwyl Home.
5/5
TrustpilotLee ashworth was brilliant
Lee ashworth was brilliant, came as advised and was helpful and speedy, thanks Lee
Thanks Neil!
1/5
TrustpilotAWFUL company avoid
AWFUL company avoid! Beware the positive reviews relate to the snagging repair works and NOT the actual build and quality of the home. Anwyl homes customer care technicians pressure homeowners for positive reviews in exchange for cash bonuses from anwyl… very clever marketing to outweigh the truthful negative experiences.
Hi, we were sorry to read your review and have reached out to see if we could help further but you have not responded. The reviews on this forum are a mixture of comments about our Customer Service Technicians but also reviews about purchasing a new home from Anwyl Homes. If you do need assistance with anything, don't hesitate to get in touch with Customer Services on 03300 244955 or via the webform on our website.
5/5
TrustpilotVery satisfied with the services…
Very satisfied with the services received at Alexandra Garden! We are purchasing a house with Jason's help and everything we thought would be a hassle was super simple and easy! With professionalism and promptness, he took care of everything very elegantly and gave us a pleasant experience. Jason and the sales team offered counseling and clear explanations that everyone can understand. We definitely recommend with great love and trust!"
Hi Silvia, thank you for your review! Particularly about how helpful Jason was, thank you.
5/5
TrustpilotChester site Anwyl Homes
Really pleased with the aftercare provided by the Site Team, Matt and Shane, with going the extra mile to get everything done!
5/5
TrustpilotChris Appleton
Chris Appleton was very friendly and very helpful. He carried out the work to a high standard.
Thanks Chris!
5/5
TrustpilotThe two technicians have completed the…
The two technicians have completed the work efficiently and with care and consideration. Paul and Chris were both thorough and thoughtful in their work.
Hi Lyn, thank you for your review about Paul & Chris, I know they appreciated your comments.
5/5
TrustpilotLawrence Gardens, Preston
Our move was quite specific as we were moving back to the UK from abroad. Not only that, but it was through COVID, where travel was massively restricted. The Lawrence Gardens sales team (Debbie and Hayley) were really supportive in finding us the right property and adapted our meetings so we could move forwards, even without being present onsite. They followed the process right though to the handover of the keys and are an excellent representation of the company. They were one of the reasons we decided to buy with Anwyl. It doesn't stop there. Once we moved in, the site team (Ian and Pete) have been checking in on us on a regular basis. They are reactive and helpful and have made the whole experience a real pleasure. They are here to answer questions and fix any minor defects you may come across. I would have never expected to receive the level of service that I received from them. They are a credit to the organisation. I also had a independent inspection done on the property when I moved in (to check for snags) and they were very impressed with not only the build quality but the final finish. I quote "one of the better properties they have been to". I'm sure you will not be disappointed with Anwyl property, especially if the Lawrence Gardens team is a reflection on how they operate. Could not recommend them highly enough.
Hi Tim, Thank you so much for taking the time to leave this lovely review. It's great to hear that our team were able to adapt to ensure you had a great experience, despite moving during the pandemic and from abroad. Ian and Pete take great pride in the quality of the house they build and in the after care they provide so I know they will be really pleased that their efforts have been appreciated. Thank you again and we wish you many years of happiness in your Anwyl Home!
5/5
TrustpilotLee and Pete were amazing today (as…
Lee and Pete were amazing today (as always)!
Thank you!
5/5
TrustpilotExcellent customer service and build quality
Excellent customer service from our first interest to receiving the keys. Standard of house quality is first class with pride taken in the smallest of details by the site manager and all his team. Sales staff likewise are there to answer queries at any time and there is a real passion and commitment to everything they do. I would recommend Anwyl to anyone buying a house. This is how new houses should be built but rarely are.
Hi Paul, Thank you for taking the time to leave this review, it really is appreciated. We place a high priority on the quality of the home we build so it's great to hear we are getting it right! Thank you!
5/5
TrustpilotLawrence Gardens
It’s a few weeks now since we moved into our new Ascot DA home on Lawrence Gardens and we’re very happy both with the house - which is well designed and finished- and the service provided by the Anwyl team here. While we were moving from quite a distance away, Hayley and Debbie in the sales office ensured we were kept well-informed throughout the process and were really helpful in keeping things moving. Since we’ve moved in, Ian and Pete, the site managers, have been in regular contact to check things are fine and that any snagging - of which there’s very little, actually- is sorted. They take an obvious pride in their work, and in ensuring the new owners are completely happy with the quality of the final house. Thank you all.
Hi Desmond, Thank you so much for taking the time to leave this review. Our site team are very proud of the houses they build so it's great to hear how happy you are. We will ensure your feedback is passed on to all the team at our Lawrence Gardens development and we wish you many years of happiness living there!
5/5
TrustpilotPaul Higham
Paul Higham - lovely guy , great tradesmen , perfectionist and respectful of your property, leaves a job spotless .
5/5
TrustpilotLawrence Gardens
Lawrence Gardens From the start of our journey with Sam in sales, though to Hayley & Debbie we have been very well served, the ladies in sales have been superb throughout & a credit to Anwyl Homes. Having now moved in to our home, the excellent service has continued from Ian & Pete who are the Site Engineers responsible for ensuring our house is in good condition for moving in. So much so that Ian even helped us plumb in our washing machine & tumble dryer, then popping in almost daily to see if we were settling in & did we require any assistance. Like all new homes we have our small issues (snagging list prepared), but have already been advised these will be attended to. Ian & his team are a further credit to Anwyl, all workers around the estate have been pleasant, helpful & courteous, with site continually being cleaned as best they can, for what essentially is still a building site.Everyone’s passion for their job is clear to see, well done Anwyl Homes
Hi Fiona, thank you so much for your lovely review. Our team at Lawrence Gardens have been made up with the feedback they've received, they all work so hard so it's great to see their efforts being noticed. We wish you many years of happiness in your new Anwyl Home!
5/5
TrustpilotLawrence Gardens - Excellent Throughout
Lawrence Gardens - Barton.Fantastic service throughout the whole process of buying the house, moving in, and then after-sales support and help has been brilliant.Hayley and Debbie from the sales team were friendly and always there when I needed to ask something, they kept us updated throughout the process, sending photos to me of the house developing and allowed us an early access visit to the house. Once we moved in, Ian and Pete the site managers were both only too happy to help - popping around several times a week to ask if we were OK, and giving us help with tech questions we had. We have been in the house 3 weeks and have loved every minute of being here.Thank you to all of the team at Lawrence Gardens and Anwyl Homes.
Hi Nicholas, Thank you so much for your review, it is great to receive such positive feedback, and for our site team at Lawrence Gardens to receive such great praise, thank you!
5/5
TrustpilotMoved in in December 2022 to the…
Moved in in December 2022 to the handforth fairways estate. Aftercare has been great with Isaac seeing to all our snags promptly. Thank you
Hi Fraser, thank you for taking the time to leave this review, we have passed your feedback on to the team at the Fairways, specifically to Isaac. We wish you many more years of happiness in your New Anwyl Home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Anwyl Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Crewe.
