5/5
TrustpilotPeter Giddins
Peter was very helpful and resolved my issues in a professional way.
Agent replied · 23 October 2024
Thanks Susie
Trusted Agent profile · Crewe
Anwyl Homes Crewe reviews
★★★★★
1,090 reviews across 2 platforms
Sydney Road, Crewe, CW1 5NF
Anwyl Homes's office in Crewe, at Sydney Road, is rated 4.6 out of 5 across 1,090 reviews on two platforms, including 28 Google reviews rated 3.9.
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Reviews
Every review we hold for the Crewe office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAll I can say is well done Amwyl Homes
All I can say is well done Amwyl Homes. I’ve just moved into my for ever home on the Queens meadow site, all the lads are amazing and will do anything to help, Neil & Sam go above and beyond making me feel safe and secure, The site is well maintained spotless keep up the good work you are an amazing team
Agent replied · 24 August 2024
Hi Lesley Anne, thank you for your review, it's lovely to read how happy you are in your new Anwyl Home.
5/5
TrustpilotPeter Giddins Winnington Place
Peter Giddins was very attentive and completed the works to a very high standard. Thank you so much!
Agent replied · 12 June 2024
Thanks Emily!
5/5
TrustpilotExcellent Technician
Lee Reynolds originally came to look at our shower base back in March and he was polite and gave us confidence that he really knew what he was doing and cared, so much so we hoped it would be him completing the work. He even identified an issue in the loft which we didn't know we had. We were delighted when he turned up this week to do both jobs and we are not disappointed. He arrived on time both mornings and quietly got on with the job. He really cared about his work and was considerate to our home leaving absolutely no mess whatsoever. Thank you!
Agent replied · 12 June 2024
Hi Colin, thank you for taking the time to leave this review. It's great to read how much care and consideration that Lee took in your home, Lee really appreciated your comments, thank you!
5/5
TrustpilotWe are over the moon with our new home…
We are over the moon with our new home and the professionalism of the staff in particular Holly. She has gone above and beyond for us and has been a great help settling us into our new home. We can not thank her enough. Highly recommended
Agent replied · 12 June 2024
Hi Phil, Thank you so much for your kind comments about your home and about Holly, we have passed these on to her. All of our teams work hard to produce a quality home so it's great to hear how happy you are!We wish you many years of happiness in your new Anwyl Home.Thank you
5/5
TrustpilotRichard & Josh, Mill Green
Both Richard & Josh always arrive punctually, discuss and explain the best ways to resolve issues / problems, and work very well as a team together to complete any job required.
1/5
TrustpilotDon’t go near them with a barge pole.
Don’t go near them with a barge pole. Today there is open house at Priory Gardens, Burscough, they have refitted the sales office vet a better selling experience, but once they have your money , your on your own, customer relations are disgusting, treat you with contempt, lies and aggression, they won’t fix your snags, flooding gardens, I thought it was just me but find out lots here on Priory Gardens treated the same, it’s been a nightmare dealing with them and I’m sure they want you to get fed up and sort everything yourself. Anwyl are scumbags, please don’t be taken in by them as I was, their work is shocking. I would really give them no stars. Moved in in August 22, still got my whole list of snags they say have been done, it would be comical if it wasn’t so serious.SandraPriory Gardens
Agent replied · 12 June 2024
Hi Sandra, we were really sorry to read your review and see how unhappy you are. I can assure you that we don't want any of our homeowners to feel like this and I can see our Customer Service Coordinator for our Priory Gardens development has been trying to assist you. We will never walk away from anything that needs fixing and look forward to working with you on anything that remains outstanding. Please don't hesitate to get in touch with Customer Services on 03300 244955 or by using the webform on our website.
5/5
TrustpilotAnother brilliant job completed by Lee…
Another brilliant job completed by Lee Ashworth. Lee has fixed a few snags around my house and has always been professional, informative and polite. I had an issue with my flooring causing it to dip and Lee knew the problem before even lifting the carpet up so his judgement was spot on from the get go. Lee has fixed it perfectly and left it very tidy. Thanks again Lee you’re a star.
Agent replied · 12 June 2024
Hi Amy, thank you for your review about Lee, glad he was able to sort your flooring for you, thank you!
5/5
TrustpilotLee Ashworth was on time
Lee Ashworth was on time, sorted my kitchen cupboards out quickly and even give me some tips about the holes in my fence. Friendly and helpful service.
Agent replied · 12 June 2024
Thank you Vicky, much appreciated!
5/5
TrustpilotTurned up on time
Turned up on time, fully explained what work would be taking place and what it entailed. Once work had been completed, everywhere left clean and tidy. Technicians were Josh Hough and Lee Ashworth 👍🏻
Agent replied · 12 June 2024
Hi Dean, thank you for taking the time to leave this review about 2 of our Customer Service team, Lee & Josh. It's great to hear how well they completed their job but also how much they took care of your home, thanks again.
1/5
TrustpilotPoor customer service
Everything went downhill from exchange of contracts. Customer care never reply to emails. Still waiting for snags to be fixed. Plastering and painting is of an extremely poor quality. Shower is leaking. Electrical switchboard was incorrectly labelled up. There doesn't appear to be any accountability for them.
Agent replied · 12 June 2024
HiWe are really sorry to read your review. Our Customer Service team will be able to help with all of the above, we can assure you we reply to every email we receive. If you would like to contact Customer Services on 03300 244955 then your dedicated Co-ordinator will be able to help you.
5/5
TrustpilotPurchased a house on the Fairways…
Purchased a house on the Fairways estate in Handforth, really well built and site team were helpful with any minor issues throughout the 4 week moving in period. Shout out Site Manager, Gaz, who always checked in regularly to ensure everything was sorted, would recommend for anyone looking to purchase an Anywl home.
Agent replied · 26 December 2024
Hi Tim, thank you for this review & recommendation about our Fairways development, much appreciated!
1/5
TrustpilotAvoid - they wander into your property with no permission
I've been refraining from writing a review in the hope any outstanding issues we have can be resolved amicably. However, Anwyl are not capable of basic courtesy.We've been waiting on and chasing snags to be fixed for months. These requests are ignored unless you make a formal complaint, and even then outstanding issues remain. We've been available whenever requested for tradespersons to visit, yet for the first time I notified Anwyl in writing that this week we are unavailable over a month ago. It's been discussed multiple times since, there's no way Anwyl can deny they are aware of this. Despite this, my house-sitter has informed me yesterday people knocked requesting access, and today someone attended with a ladder and started work externally, not even ringing the doorbell. This experience and level of courtesy from Anwyl is similar to all other interactions that I've had with Anwyl since completion (which I will write separate reviews for). Don't expect courtesy or professionalism from this developer.I understand a member of the Anwyl family responds to these reviews. I would be very keen to speak with you and detail our experience. I would be ashamed to have my name associated with such a company.
Agent replied · 12 June 2024
Hi Victoria, we're so sorry to read how unhappy you are. All our employees work really hard to sort any issues for our homeowners, sometimes these can take longer to fix than we would like, but we will always return, no matter how long it takes. Often our homeowners are happy for us to carry out works externally whilst they are away, as it gets any issues fixed and can reduce any inconvenience caused. We can only apologise if we got that wrong for you. Please get in touch with our Customer Service Team if you need any further assistance, they will be happy to help. They can be contacted via our online webform or by calling 03300 244955.
5/5
TrustpilotSnag list done !
New home and of course comes additional work, in out case creaky and noisy flooring upstairs. Anwyl have been consistent in making appointments and follow ups and sending two great technicians Lee and Chris, they are friendly and understand your frustrations they take the time to discuss what they need to do and what to expect. We no longer have the noise from our flooring and it’s been so straight forward and that’s because of the service we have received on the phone and from Lee and Chris 👍🏻thanks guys Steve Hollowell
Agent replied · 12 June 2024
Hi Jane, thank you for taking the time to leave this review about our Customer Service phone team and 2 of our Customer Service Technicians, Lee & Chris. All of our team work really hard to keep our homeowners happy so it's really rewarding for them to receive this review, thank you.
1/5
TrustpilotCowboy Builders!
Where do I start! We've lived in the property four months and we're still in the snagging process! It took eight weeks to get our snagging meeting which we had to chase and ask for and even then Isaac didn't turn up, only showing up when we went to the sales office 4 hours later. When we had our snag meeting I gave him multiple pages of snags which I suspect were thrown in the bin because they clearly haven't been looked at. He only wanted to discuss the 'big problems'. Throughout he was very dismissive claiming the houses are 'built by humans'. We flagged issues like uneven walls and ceilings which he said were normal. Painting issues were blamed on the reflection of the spindles, we had a waste pipe not connected and he blamed this on us for not sorting! At the end of the meeting we were asked to give a 5 star review even though no work had been carried out! We've had a painter sent round who to be honest has just painted in patches so we now have patchy walls, he even said it would make more sense to paint the whole house but he'd been told to get in and out as quickly as possible and to top it off when he left today he has left paint droppings and dust all over our furniture and carpets. We've got tile edging in the bathrooms which is uneven and not flush leaving dangerously sharp edges.We had an outside light that didn't have a switch so was constantly on for over 5 weeks...Anwyl don't give compensation so be prepared to pay for their mistakes.Our thermostats were connected incorrectly and 3 months in our heating stopped working downstairs completely...this took 2 weeks to be fixed.We didn't get our turf and shed until 3 months in, we were missing barge boards under the fences and then when they put them in they used stones around the border...Well half the border because the other half has slate pieces instead.We have water streaks down the rendering which has been there since before we moved in and is clearly caused by sills that are too short, the property opposite which is also an Evesham doesn't have this issue because the sills are longer. They've tried cleaning it but it looks the same. Customer care claim that nothing can be done which is no surprise because every encounter so far with them has been pitiful. We've had dead plants/twigs at the front of our property since day one whilst the property opposite has got lovely blooming flowers and plants! We get told someone is coming round on a certain day and they don't turn up...only to arrive on a day where you are not prepared. We've had our drive blocked on multiple occasions by workmen without any notice.It feels like we've been neglected and forgotten about whilst our neighbours look to be getting the 5 star treatment! I would hope we're not being treated differently because we're a same sex couple. Would I recommend buying a property with Anwyl Homes...no! Family builders they are not just your run of the mill cowboy builders with no aftercare!Regards,Plot 97, Victoria Mills
Agent replied · 12 June 2024
Hi Ryan, We were extremely sorry to read your review, we don't want any of our homeowners to feel like this and we can 100% assure you all homeowners are treated fairly and consistently throughout their time with us. We do work to the NHBC standards when determining if any remedial work is required, but, if there is anything you are unhappy with please do get in touch with our customer service team either by using the webform on our website or by calling 03300 244955 and our team will be happy to help.
5/5
TrustpilotPeter Giddons was amazing today
Peter Giddons was amazing today; so polite and helpful with great tips for the upkeep of your home!
Agent replied · 12 June 2024
Thank you!
5/5
TrustpilotJosh Hough was very professional
Josh Hough was very professional. He arrived on time and took into consideration that we had to leave for the airport early
Agent replied · 12 June 2024
Hi Mrs Yemi, thank you for this review about Josh, we hope you enjoyed your trip!
5/5
TrustpilotJosh was fantastic
Josh was fantastic, got the job done and it looks great , thank you!
Agent replied · 24 August 2024
Thanks Neil!
5/5
TrustpilotTrustworthy firm indeed.
Anwyl is definitely a trustworthy firm. I am really happy about my purchasing. The team has really been great to work with. Special thanks to Helen, who has always been caring, patient and very responsive. Also appreciate Tom always being efficient. Strongly remember company!
Agent replied · 12 June 2024
Hi Tracy, thank you so much for your review, we have passed your comments on to Helen and Tom. We work really hard at Anwyl Homes to provide a high standard of service to our customers so it is great to hear when we have got it right. We hope you have many years of happiness in your new Anwyl Home.
5/5
TrustpilotPaul - great representative of Anwyl homes
Paul , one of the technicians is a lovely bloke. Treated our house with respect and made sure he had his shoe covers on. Did a really neat repair, cleaned up all the mess, you wouldn't even know he had been. Worked well with the plumber and returned early to finish off so we could make an appointment we had in the afternoon. Great work Paul and thanks for your efforts.
Agent replied · 12 June 2024
Hi Ivan, thank you for leaving this review about one of our Customer Service team, Paul, he really appreciated the feedback, thank you.
5/5
TrustpilotBought from the Burscough development…
Bought from the Burscough development from Steph and Sam they have been amazing throughout and still are also Nathan Assistant site Manager has been brilliant nothing is ever too much trouble. Loving our beautiful home Thank you Nicky
Agent replied · 12 June 2024
Hi Nicky, thank you for your lovely review about our team at our Priory Gardens development. All our staff work really hard so it's great to hear how happy you are in your new home! Thanks again.
1/5
TrustpilotDisgusting attitude from sales team at…
Disgusting attitude from sales team at maes y rhedyn, unhelpful, rude, patronising, rolling eyes when asking for help. The most atrocious sales team. This is just the start. We are in the process of purchasing and it has been a joke from the start with miscommunication and bad attitude. We were pushed to get paperwork done but now can’t be guaranteed that this will work with timescales which means we lose £10000 in redemption fees.. I just want to pull out but can’t. These are the people that are supposed to make the process enjoyable and I don’t want to deal with them.
Agent replied · 12 June 2024
Hi Alison, we were so sorry to read your review, this experience from any of our developments is very unusual. We immediately commenced an internal investigation into the matter and hopefully the Sales Manager for the development has been in touch to discuss your complaint in more detail and help in any way they can.
5/5
TrustpilotPriory Gardens Anwyl Homes +A+ review
Just want to say thanks to Richard & Paul carrying out work on our new home. Very professional throughout, clear instruction on the work they were doing. A credit to Anwyl Homes. Many thanks
Agent replied · 12 June 2024
Hi Andy, thank you for your lovely review about Richard and Paul, it's so great to read when our team are helping our homeowners and receiving such great feedback, thank you!
5/5
TrustpilotHappy customer :)
We have had a good experience with Anwyl Homes - MaesYRhedyn Llay.Stephen has been very helpful with all our queries and all the process has been done smoothly.We are looking forward to moving into our first home very soon :)
Agent replied · 12 June 2024
Hi, thank you so much for your review and for saying how helpful Stephen has been, we have passed your comments on to him and we also look forward to welcoming you into you new home very soon. Thank you.
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