Every review we hold for the Crawley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJhon is an excellent who exceeded our expectations. He was extremely helpful, knowledgeable, and experienced throughout the whole process. His professionalism and friendly approach made everything much easier for us. The service was very quick and our house completion was handled efficiently without delays. I would highly recommend to everyone go with New Move.
Kaushik · 15 March 2026
Agent replied · 15 April 2026
Dear Kaushik Singh,
Thank you for your wonderful review! We're thrilled to hear that John exceeded your expectations and provided such a positive experience. We pride ourselves on our professionalism and efficiency, and it's rewarding to know this was reflected in your house completion. We look forward to assisting you again!
Regards,
New Move Estate Agents
★★★★★ 5/5
GoogleHighly impressed with the client centred service. Excellent marketing and professional photography resulted in 20 viewings of my property with an accepted offer made in the first week of going live. Michael and John were very approachable, friendly, helpful and efficient in setting up and running the viewings and in keeping me informed throughout. Thankyou for all your help.
Judith · 28 October 2025
Agent replied · 26 January 2026
Dear Judith
Thank you so much for taking the time to share your fantastic experience. We are absolutely delighted to hear how impressed you were with our client-centered service and that our professional photography and marketing led to such a speedy and successful result, 20 viewings and an accepted offer in the first week is brilliant news!
It’s especially gratifying to hear your kind words about Michael and John. We pride ourselves on having an approachable, friendly, and efficient team, and they were thrilled to have been so helpful in managing the viewings and keeping you informed every step of the way.
Achieving a great outcome for our clients quickly and efficiently is what we aim for, and your review confirms we hit the mark. Thank you again for choosing us!
Best regards,
John
★★★★★ 5/5
GoogleFrom initial contact to final sale, everything was handled promptly and efficiently. Michael was very helpful and friendly and conducted all viewings whilst keeping me informed at all times. I would not hesitate to recommend New Move.
Steph · 28 October 2025
Agent replied · 26 January 2026
Thank you so much for your wonderful review! We truly appreciate you choosing New Move to handle the sale of your late mother's property.
We know this was an emotional time, and we're incredibly proud that our focused effort, showcasing the property to 20 people and securing an impressive 8 offers, resulted in a sale that significantly exceeded the asking price.
We will be sure to pass along your kind words to Michael for his helpfulness and excellent communication. Your willingness to recommend us means the world.
The New Move Team
★★★★★ 5/5
GoogleWe recently purchased a property through New Move. Lee showed us around the property on the first viewing and was incredibly knowledgeable about the house and the surrounding area. On having our offer accepted, the New Move team were professional and responded promptly to any queries we had. I would definitely recommend New Move to anyone looking for a reliable and experienced estate agent.
Jamie · 15 March 2026
Agent replied · 15 April 2026
Dear Jamie Westwood,
Thank you for your wonderful review! We're thrilled Lee and our team could provide such a positive experience. We appreciate your recommendation and hope to assist you with any future property needs.
Regards,
New Move Estate Agents
★★★★★ 5/5
GoogleGreat experience as a first time buyers. Michael was a pleasure to deal with, he arranged everything for us, including additional viewings. Thank you :)
Joanna · 27 December 2025
Agent replied · 26 January 2026
Hi Joanna, thank you so much for the 5-star review! We are thrilled to hear that your first home-buying experience was a positive one. Michael is a valued member of our team, and he’ll be so happy to hear that his help with the viewings and arrangements made a difference for you. Congratulations on your new home!
★★★★★ 5/5
GoogleMichael and the team were extremely helpful in guiding me through the process of finding and buying my first home. They were attentive and professional, so I would highly recommend them.
Ashley · 28 August 2025
Agent replied · 26 January 2026
Thanks for the great review, Ashley! We're so glad we could help you find and buy your first home. It was a pleasure working with you, and we'll be here if you need anything else in the future. Enjoy your new home!
★★★★★ 5/5
GoogleAmazing experience, worked with Symone who was very knowledgeable,attentive during my buying ,she updated me in a timely manner & addressed my concerns. Couldn’t have bought my home without her.thank you !!
Oyin · 11 August 2025
Agent replied · 15 April 2026
Many thanks for your review Oyin. I am glad you were happy with my services.
All the very best in your new home. … More
★★★★★ 5/5
GoogleHave used New Move this week. Michael was very professional and easy to deal with. Highly Recommend.
Lee · 28 October 2025
Agent replied · 26 January 2026
Dear Lee
Thank you for taking the time to share your positive feedback. We are so glad to hear that your experience with New Move this week was excellent!
We'll be sure to pass on your kind words to Michael, we're proud to have him on the team and appreciate you highlighting his professionalism and how easy he was to deal with.
Thank you for the high recommendation!
Best regards,
The New Move Team
★★★★★ 5/5
GoogleHad the pleasure of having a viewing with Michael in search for our first home and he's just made our morning giving us a call to let us know that our offer has been accepted! Has also recommended us a mortgage advisor who was equally as …
Shay · 15 October 2025
Agent replied · 26 January 2026
Always a pleasure to hear these wonderful reviews. The team at New Move is here every step of the way for your property purchase.
★★★★★ 5/5
GoogleHad a really good experience with the folks at New Move, Michael helped me navigate the market with a consistent great attitude that really aided the nerves involved in the process
Harrison · 28 September 2025
Agent replied · 26 January 2026
Thank you Harrison
Michael is a great asset to New Move.
It was an absolute pleasure to help you buy your new home.
★★★★★ 5/5
GoogleReally nice and professional staff. The only estate agent we found who gave out cards. This made it feel much more professional.
Sam · 28 October 2025
Agent replied · 26 January 2026
Hi Sam, thank you so much for the five-star review! We’re thrilled to hear that our team’s professionalism made a positive impression on you. We believe that the small details, like providing business cards, go a long way in making the process smoother for our clients. We appreciate the feedback!
★★★★★ 5/5
GoogleLee and the team were always very responsive and incredibly helpful during our move. They were accomodating when we wanted to return to the property and nothing ever seemed too much trouble. Thank you so much for everything.PositiveResponsiveness, Professionalism
Rachel · 27 August 2021
Agent replied · 23 June 2023
Dear Rachel, thank you for taking the time to write a review, we do appreciate this. Wishing you and the family many happy years in your new home. Lee
★★★★★ 5/5
GoogleReally good experience. Excellent service and very communicative. They kept me up to date the whole way through and the staff were extremely professional and helpful. I would highly recommend.
Thomas · 1 April 2026
★★★★★ 5/5
GoogleWe invited several estate agents before instructing New Move. We chose New Move for their realistic market appraisal and NOT making promises of “the biggest mailing list”. It only takes one person to buy.
We were pleased with the marketing and calls were always answered. We also knew when prospective buyers were shown the property they were shown by Lee who was familiar with the property. Good recommendation for a solicitor for the conveyancing (thank you).
The fees were very good and we would definitely recommend New Move.PositiveResponsiveness, Professionalism, Value
Ann · 27 August 2021
Agent replied · 23 June 2023
Dear Ann, thank you for taking the time to write a review. It was a pleasure working for you. Lee
★★★★★ 5/5
GoogleThe whole team of New Move are such a friendly professional unit that honestly do go above and beyond the extra mile in helping you. They weren’t even our estate agents , as we buying the property and the sellers were using them.
How I wish we had them instead of the ones we were using
We were moving from London to Sussex and they gave us a list of people of local tradesmen etc to use which has already proved invaluable
Lee , John , Louise , Louisa and the rest of the team
We thank you from the bottom of our hearts
G&JPositiveResponsiveness, Quality, Professionalism
Raider · 27 August 2021
Agent replied · 23 June 2023
Dear G&J, thank you for taking the time to write this review, we do appreciate this. We hope you have many happy years in your new home. The New Move team.
★★★★★ 5/5
GoogleMy experience with New Move (NM)was nothing short of exceptional.
As a first timer buyer I was completely new to the process and found NM to be very open, supportive and took me through each step of the process- they listened and considered my concerns and responded to my questions and it didn’t feel like a sale and at no point did I feel pressured which I have heard can sometimes occurs.
They were very professional, friendly and demonstrated that they cared from the Director to all I dealt with which I thought was unique and showed that they are truly invested in all their clients. I found them to be super responsive!
I had a very unique situation where I had to changeSolicitors 2 times and NM were not only understanding but really proactive and supportive in assisting me with the situation and being and excellent go between with the vendor provide assurance that the situation was being handled.
I particularly liked and looked forward to the EA’s courtesy call each Wednesday to provide me with updates or check on how things were progressing: this was much appreciated as I would discuss concerns or when waiting on paperwork brought the process further to life.
I felt very comfortable and trusted New Move throughout the process. It didn’t feel like a sale as mentioned earlier which speaks volume. I will always be incredibly grateful for all the extraordinary support provided to me and last but not least the surprise champagne and hamper that i received when I picked up the keys which was super kind. Thank you very much!PositiveResponsiveness, Quality, Professionalism, Value
Nadine · 27 August 2021
Agent replied · 23 June 2023
Dear Nadine, thank you for such a detailed review of your experience. We do understand how daunting buying your first home can be and we are delighted to have helped you through the process. Wishing you many happy years in your new home. Lee
★★★★★ 5/5
GoogleI have used New Move for nearly 10 years with a rental property of mine, I always had great tenants and the property was never empty.
All the guys and gals at New Move were always so helpful and supportive and when I came to sell the property they sold it for me within weeks I would always recommended New Move to friends and family thank you for all your support over the years.
Laura · 16 April 2022
Agent replied · 23 June 2023
Dear Laura, thank you for your kind review, it has been a pleasure to work for you and thank you for being such a loyal client.
★★★★★ 5/5
GoogleJohn is the agent of new move, he helped me buying a property in Crawley, he is always patient , responsive and helpful. In the several months of the process, he had show his professional quality and being so nice. I am so happy to cooperate with new move and had such a happy experience.PositiveResponsiveness, Professionalism
Junting · 27 August 2021
★★★★★ 5/5
GoogleNew Move have been amazing. We bought with New Move. Louisa and her weekly check ins, cannot fault this. Very professional from the first contact when I initially phoned, next day viewing! We sold our old house with a different agent, the difference in service, New Move are way above. Thank you to all of you.
Leah · 16 April 2023
Agent replied · 23 June 2023
Hi Leah, Thank you for your kind words, I will ensure your feedback is shared with the team. Wishing you and your family every happiness in your new home.
John Michael
★★★★★ 5/5
GoogleI have listed 2 previous homes with New Move and would definitely use them again. They were always happy to host the viewings and quick to give feedback. They mange sellers expectations well by providing honest valuations, not a flattering valuation that leaves you on the market for 6 months.PositiveResponsiveness, Quality, Professionalism, Value
Paul · 16 April 2023
Agent replied · 23 June 2023
Dear Paul, thank you for taking the time to write this review, it's always a pleasure working for you. Lee
★★★★★ 5/5
GoogleI would recommend using New Move Estate Agency 100%. A very professional service and very responsive to emails and calls from start to completion of sale. I would not hesitate in using Lee for any further house purchases or sales in the future.PositiveResponsiveness, Quality, Professionalism, Value
Nicky · 27 August 2021
Agent replied · 23 June 2023
Dear Nicky, thank you for your kind review, it was a pleasure to work for you. Lee
★★★★★ 5/5
GoogleGreat Team! Efficient and kept the 'ball rolling'.
Highly recommend 'New Move Estate Agency'. Professional and easy to work with - thank you!
Gilly · 16 April 2023
Agent replied · 23 June 2023
Thank you Gilly, It was lovely to have acted for you on selling your property and securing an offer for you withing 2 days of marketing. Having in-house sales progression should be a must for any estate agent and we are very fortunate to … More
★★★★★ 5/5
GoogleVery quick, professional and friendly company. Made first time landlords experience very easy as so responsive. Would definitely recommend this company
Zoe · 16 April 2023
Agent replied · 23 June 2023
Thank you Zoe, we are very fortunate to have the very best landlords!
★★★★★ 5/5
GoogleNew Move provided an exceptional service. They supported us throughout the entire buying process. John specifically went above and beyond to ensure the buying process went smoothly, with no delays.PositiveProfessionalism
AA · 16 April 2022
Agent replied · 23 June 2023
Dear AA Alejo, thank you for taking the time to write a review, we really appreciate it. We hope you have many happy years in your new home.
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