Every review we hold for the Crawley office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleVery rude staff spoke to David he is the so called director About renting my apartment
he asked how they can arrange viewings i replied by saying that I will be able to provide access however David wanted to be given a key instead
he then told me that’s bit strange will you be hiding in corner of the rooms whilst we are showing the applicant around I have never heard such a response like this absolutely shocking how they are still in business
Anthony · 3 June 2025
Agent replied · 14 May 2025
Hi Mr Rasool, based on the fact that you are posting reviews using a fake name simply highlights why you are not the type of landlord that we are willing to do business with. I wish you all the best and I hope your search finding an agent to satisfy your demands and cut price fee is a fruitful one.
★★★★★ 1/5
GoogleExtremely disappointed. Maintenance and repairs take far too long to be addressed, even when raised as urgent. When issues pose potential safety risks or hazards to tenants, they still fail to take prompt action. Tenant safety and basic upkeep should be a priority, but their lack of responsiveness has made living here frustrating and concerning. Would not recommend.
Just to add up ,when contractors finally arrive, the work is consistently left incomplete and below a professional standard.
Msgamer97 · 15 August 2026
Agent replied · 22 August 2026
Thank you for taking the time to share your feedback, though I am deeply sorry to hear about your experience.
It is completely understandable how frustrating and concerning this situation has been for you. Timely maintenance, especially when it involves safety and basic upkeep, is something you should always be able to rely on. Having to deal with delays and incomplete contractor work on top of safety concerns is simply unacceptable.
We take your comments about tenant safety and work quality very seriously. Anything that would pose a risk to tenant safety or cause a hazard to a tenant is very serious and we urge you to report these issues using the propertyfile service or contacting your property manager directly by phone, 01293 735000 or by email, crawley@martinco.com. We need to escalate your outstanding repairs, review the work done by the contractors, and ensure your home is fully safe and taken care of without further delay.
★★★★★ 5/5
GoogleMartin & Co are my favourite! My family and I were really struggling to find a new home were to stay. By the time we were calling other agencies, the properties were already fully booked for viewings or the lettings have been already agreed. As a person with a disability, it was really important to find a groundfloor flat with an allocated parking space and I am so happy that we found our new home which ticked all our boxes.
Daniel was always very helpful from the start and he actually recorded a video of the flat for me to see on our viewing day, because I didn't really figure out how to get into the property at that time due to my disability and only my husband could view it.
It all got sorted out in the end and we moved in just 17 days after we had our viewing!
I highly recommend Martin & Co, they are amazing and my family and I really appreciate all their help!
Agneta · 31 December 2022
Agent replied
Thank you for leaving the review. It is very kind of you to acknowledge us and the work that Dan has done. We hope we found the perfect property for you and that you are happy in your new home.
★★★★★ 1/5
GoogleAbsolutely no responsibility as lettings agents! Asked them to replace the rotten (and dangerous) fencing with regards to my neighbour's' house (that they are supposed to be managing) approximately 6 months + ago and it still hasn't been done so have had to make a formal complaint with Crawley Borough Council. The fencing is rotten and jutting out in to our garden and is dangerous re our puppy and young son and has holes in. The Property Manager was extremely rude and unhelpful. Appauling behaviour!
VICTORIA · 31 December 2022
★★★★★ 5/5
GoogleI've rented a property through Martin and Co for almost 2 years and have always found the team extremely helpful.
On our initial viewing of our property, Angela met us and was extremely friendly and helpful with information about the property and surrounding area.
I had some issues with referencing but Angela helped us through the entire process and secured the property.
During the pandemic last March we had a leak in our bathroom and the team were very quick to ensure the leak is fixed.
Recently we have had to make changes to our contract and Angela as well as David have been incredibly supportive to ensure I can stay in my home.
I would recommend Martin and Co for their outstanding customer service.
Hayley · 8 March 2022
Agent replied
Thank you for your kind words. We don't always get things right but we really appreciate the feedback, especially when we do get it right.
★★★★★ 5/5
GoogleI had a hard time looking for places until I got the chance to speak with what I'd consider the best letting agent in the whole West Sussex area. If you ever need to find a place that fit your needs and budget, call Martin & Co and ask for Daniel. You'll se what good service really means. Tell them you saw my review. ;) Thanks Dan.
Ricardo · 13 April 2021
★★★★★ 1/5
GoogleTHEIVES!!
Wow... what a horrible bunch this lot are. They took over £350 deposit off us and then tried to turn round and say we made a mistake when filling out an application form. The mistake was from a 3rd party company but this heartless company said they can't issue a refund on a deposit because the application has been rejected, the irony is it was from a 3rd party they used to review credit score. It literally cost them nothing, but they were soon happy to withhold my money...
I'd avoid this company like the plague, and I've been advising MANY people I've worked with around the town to do so also. I despise people who are quick to take but never fair on giving back, especially when it wasn't their money and they knew it was from a family with a young baby and a mum expecting another, and around Christmas time!!! Anyone working for this company should be ashamed of themselves.
Callum · 15 September 2021
Agent replied
Hi Callum, we appreciate the review but we do not know who you are. I have checked all records of viewings in Crawley and I cannot find your name listed as a viewer or applicant for any of our properties in Crawley. More importantly, there is no record of us withholding a £350 deposit from a prospective tenant. I understand you are aggrieved at your situation and your review is very strongly worded but if you have posted this against our Crawley office in error I would be grateful if you could remove it and post it against the correct office. Thank you, David.
★★★★★ 4/5
TrustpilotExceptional Interior Painting Service, Highly Recommended!
I recently had the pleasure of working with Adam and Ashleigh to service the interior of my apartment, and I couldn’t be more satisfied with the results. The entire process was incredibly smooth, efficient, and delivered within the agreed-upon timeframe, with minimal disruption to my daily routine. They prioritized completing the job during times when I was not home, ensuring that everything was done quickly and without inconvenience.
Wisley · 26 November 2024
★★★★★ 1/5
GoogleTHEIVES!! Wow... what a horrible bunch this lot are. They took over £350 deposit off us and then tried to turn round and say we made a mistake when filling out an application form. The mistake was from a 3rd party company but this heartless company said they can't issue a refund on a deposit because the application has been rejected, the irony is it was from a 3rd party they used to review credit score. It literally cost them nothing, but they were soon happy to withhold my money... I'd avoid this company like the plague, and I've been advising MANY people I've worked with around the town to do so also. I despise people who are quick to take but never fair on giving back, especially when it wasn't their money and they knew it was from a family with a young baby and a mum expecting another, and around Christmas time!!! Anyone working for this company should be ashamed of themselves.
Callum · 30 March 2021
Agent replied
Hi Callum, we appreciate the review but we do not know who you are. I have checked all records of viewings in Crawley and I cannot find your name listed as a viewer or applicant for any of our properties in Crawley. More importantly, there is no record of us withholding a £350 deposit from a prospective tenant. I understand you are aggrieved at your situation and your review is very strongly worded but if you have posted this against our Crawley office in error I would be grateful if you could remove it and post it against the correct office. Thank you, David.
★★★★★ 5/5
Google7 yrs of outstanding service to us, as landlords, we can't ask for more.As vendors,they also acted in behalf of us without reservations. Living on the other end of the world,we were always confident that they will act with the best intentions. Thank you David Nicholson, Kerry Frost, and Ciaran Grace.You guys are just the top team.We will forever be grateful to you. Alan and Julie
Julie · 31 March 2019
★★★★★ 5/5
GoogleI spoke to a lovely David on the phone this afternoon. Incredible customer service, very bubbly and friendly.
Thank you David!
Melissa · 13 April 2021
Agent replied
Thank you for taking the time to find us on Google and leave a review, it is very much appreciated.
★★★★★ 5/5
GoogleI spoke to a lovely David on the phone this afternoon. Incredible customer service, very bubbly and friendly. Thank you David!
Melissa · 30 March 2021
Agent replied
Thank you for taking the time to find us on Google and leave a review, it is very much appreciated.
★★★★★ 4/5
TrustpilotDecent experience
Fairly good. Happy with their service. Would recommend.
Sam · 13 April 2026
★★★★★ 4.9/5
View AgentsGreat to let from
Had no issues highly recommended would use them again.
Aaron · 8 February 2025
Agent replied · 10 February 2025
Dear Aaron, Thank you for your positive feedback and the high rating. We're thrilled to hear that you had a seamless experience with us and would consider our services again in the future. Your recommendation is greatly valued, and we look forward to the opportunity to assist you once more. Warm regards, Angela, Donna & The Team at Martin & Co Crawley
★★★★★ 5/5
GoogleExcellent service been with them for 15 years and would not change.
David, Angela and the team are always on the ball, I would have no hesitation in recommending them to both Landlords and prospective Tenants. More
Eurokey · 19 November 2021
★★★★★ 5/5
GoogleExcellent service been with them for 15 years and would not change.
David, Angela and the team are always on the ball, I would have no hesitation in recommending them to both Landlords and prospective Tenants.
Eurokey · 13 April 2021
★★★★★ 1/5
GoogleVery rude staff, they don't care about the tenants as long as their landlords are happy that's all that matters to them
US · 7 March 2024
Agent replied · 4 July 2023
Dear Us Election Meddler, Thank you for taking the time out from meddling in the US elections to leave an anonymous negative comment about the staff at Martin & Co. I am sure they will have a different viewpoint as you have already acknowledged they did comply with the landlords instructions.
★★★★★ 5/5
TrustpilotSuperb letting agent
Martin & Co Crawley are by far the best letting agent in the area. Have used them for more years than I can remember and have no hesitation in recommending them. If you have a concern or problem they go that extra mile to work with you to ensure your mind is put at rest and whatever it was is sorted out. The pandemic was hard for everyone including the staff but they did not 'shut shop' and kept going. Nothing was too much trouble. Use them. You will not be disappointed.
Lesley · 23 July 2021
★★★★★ 5/5
GoogleI rented a flat through them a while ago, and they found me one that allowed me to bring my two cats along. Excellent service throughout. Prompt and helpful whenever I needed them, friendly and approachable staff. They also helped me months after I moved to sort out some bills related problems with EDF. Really, this was a couple of years ago but google decided to randomly ask me to review them today and my experience with them was so good that I just felt compelled to oblige.
Corina · 8 March 2021
★★★★★ 1/5
GoogleUseless service, agents don’t turn up to viewings and are difficult to contact. Left us waiting, did not follow up contact. I wouldn’t rent with them as a tenant or use them to rent your property as a landlord as they obviously don’t put any effort into trying to let your property.
Bethan · 13 April 2019
Agent replied
Hi Bethan,
Our lettings office is open from 9am to 1pm on a Saturday, we would not be able to book a viewing at 3pm. We do not have the details for you or your partner on … More
★★★★★ 1/5
FacebookAvoid Martin & Co Crawley, if you can: they are inefficient, slow and the person I had to talk to was extremely rude.
The flat they have rented was not phone and broadband ready (they said it was), and not ready for any utility - terrible waste of time dealing with the paperwork to have the basic services. The person in agency would just keep on repeating - I can't do anything. And, yes, she is right - they can't do anything, they just leave everything to you. Two months now and still no phone line!
Terrible experience.
Olivera · 18 January 2017
★★★★★ 5/5
GoogleI've rented a property through Martin and Co for almost 2 years and have always found the team extremely helpful.
On our initial viewing of our property, Angela met us and was extremely friendly … More
Hayley · 19 November 2021
Agent replied
Thank you for your kind words. We don't always get things right but we really appreciate the feedback, especially when we do get it right.
★★★★★ 5/5
GoogleI just moved in another property and the Martin and Co agent, named Daniel Thompson, was very friendly and responsive and helped me with all the requests I had.
Roxana · 13 April 2022
Agent replied · 26 June 2024
Thank you for taking the time to leave your review and for your kind words about Daniel.
★★★★★ 1/5
GoogleOnline web site no working
Steve · 21 March 2024
Agent replied · 24 March 2024
Either you have left a review for the wrong agent or you are using an incorrect website address....we have googled Martin & Co and checked www.martinco.com and crawley.martinco.com and the web sites are working just fine.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
