Harpers & Hurlingham Cranbrook reviews

★★★★★ 1/5

Google

Avoid for rental experience. We had a deeply disappointing experience with Harpers & Hurlingham. Throughout the end of our tenancy there were repeated attempts to retain money from our deposit that were either dismissed by the Deposit Protection Scheme or only resolved after significant challenge. These included claims for cleaning, handyman work and gardening that were rejected. Communication was consistently poor. When we raised reasonable questions, responses were slow or absent for extended periods, and explanations were often only provided after formal escalation. After more than 15 years of renting, this has been the worst experience we have had with a letting agent.

James · 15 February 2026

★★★★★ 3/5

Google

Moving in was a perfect experiance with harpers. Not a single problem during the tenancy. The property was handed back to almost exact condition as per ineventory. But because we didnt have a professional cleaner in (with invoice) they decided to charge us out of our deposit. Clare who is extreamly rude an abrupt....has no clue on how to speak to customers. She even hung up on me because i was enquiring to were my deposit is. Be very carefull of after your tenancy with this company. They take as much money from you as they can. Still waiting for my deposit 3 weeks later. I would have given 5 stars if it wasnt for Clare and her rude ness. Such as shame.... I spent 3 days cleaning the property. Even the Landlord verbally told me there was only 3 things that still needed Cleaning. Shower screen, minor oven and a mop. Our Landlord was fantasic. He has agreed to pay half its just a shame they rip both parties off at the end of the tenancy. Hopefully, they will fire her and replace with some one more professional who actually cares about their job wants to help. If any one would like to see my check in and check out inventory i would be happy to provide these. I will Edit this if my money reaches my account today and if Clare is displined for her actions.

Robert · 27 October 2019

★★★★★ 3/5

Google

Moving in was a perfect experiance with harpers. Not a single problem during the tenancy. The property was handed back to almost exact condition as per ineventory. But because we didnt have a professional cleaner in (with invoice) they decided to charge us out of our deposit. Clare who is extreamly rude an abrupt....has no clue on how to speak to customers. She even hung up on me because i was enquiring to were my deposit is. Be very carefull of after your tenancy with this company. They take as much money from you as they can. Still waiting for my deposit 3 weeks later. I would have given 5 stars if it wasnt for Clare and her rude ness. Such as shame.... I spent 3 days cleaning the property. Even the Landlord verbally told me there was only 3 things that still needed Cleaning. Shower screen, minor oven and a mop. Our Landlord was fantasic. He has agreed to pay half its just a shame they rip both parties off at the end of the tenancy. Hopefully, they will fire her and replace with some one more professional who actually cares about their job wants to help. If any one would like to see my check in and check out inventory i would be happy to provide these. I will Edit this if my money reaches my account today and if Clare is displined for her actions.

Robert · 8 June 2019

★★★★★ 5/5

Google

I can't thank Jane and her team at Harpers and Hurlingham for their professionalism, enthusiasm, patience and unwavering support. I would recommend them again and again. Many thanks

Natacha · 15 April 2022

★★★★★ 5/5

Google

Jane and her team are always efficient, helpful, cheerful, professional and resilient! They kept our spirits up during a long, frustrating process. We would highly recommend them

Martyn · 15 April 2022

★★★★★ 1/5

Google

Disgusting business. Owes the Wealden Ad £30K for advertising before "going into administration" and being bought out the same day - all very suspicious.

Tech · 15 March 2026

★★★★★ 1/5

Google

This agency is simply ridiculous. I have yet to see a property for sale on their books that doesn't look SUBSTANTIALLY over priced. My wife and I were considering a property in the area that this agency deals with but have refused to even consider any of their properties as they are so over valued. We have done extensive research of the area that they deal with and can only come to this conclusion!! SUCH a shame as there have been a number of properties we would of actually considered buying had they not been so ridiculously valued.

James · 28 March 2024

★★★★★ 5/5

Google

This is a well overdue review. We had our house on the market with 2 other agents who did very little. We were advised to try Harpers & Hurlingham . From our first meeting with Jane we knew we were in the right hands. All the staff were so impressive, they kept you updated all the way & low & behold we sold ! They are the most professional agents we have ever used & very caring . We can’t thank them enough !

Karen · 28 March 2024

★★★★★ 5/5

Google

We have used H&H for the last 10 years for renting out our property and then selling it. Jane and her team have always been very good at communicating and supporting us throughout each process. We would not hesitate to recommend them.

TAra · 7 June 2022

★★★★★ 5/5

Google

We have used H&H for the last 10 years for renting out our property and then selling it. Jane and her team have always been very good at communicating and supporting us throughout each process. We would not hesitate to recommend them.

Tara · 15 April 2022

★★★★★ 5/5

Google

During the darkest and most uncertainty days of the Brexit negotiations aligned with the overwhelming Covid-19 pandemic, Harpers and Hurlingham were remorselessly optimistic, steadfast and unwavering in their belief that we would eventually sell our house to the right buyer. True to their word we have recently completed our house sale and have never been happier....thank you H&H, I strongly recommend your services!

Ivan · 15 April 2021

★★★★★ 5/5

Google

We have worked with the Harpers and Hurlingham team for the last 8 years. We have bought houses through them, sold using their services and had them work with us as our Letting Agent. In every aspect they have been thoroughly supportive and honest to our needs. Thank you for your help and friendship over this time.

Craig · 15 April 2022

★★★★★ 5/5

Google

Brilliant Estate Agent, did a fantastic job on our house purchase, they know the area incredibly well and gave very sound guidance.

Alex · 17 October 2025

★★★★★ 5/5

Google

A very professional company who earned every penny of their fees in selling our house . We had three failed sales and finally completed on the day the Government announced that house moving should be stopped. Jane and her team really worked hard for us.

Mary · 15 April 2020

★★★★★ 5/5

Google

We knew from our first meeting with Jane, from Harpers & Hurlingham that we had chosen the right estate agent for our sale. Harpers & Hurlingham managed to combine a genuine and personalised interest in our property and what we hoped to achieve, with a care and professionalism rarely seen in other estate agencies.  The sale of our property went through smoothly and painlessly. We have sold many properties in the past and this was without doubt, the best selling experience we have had.

ALEX · 15 April 2022

★★★★★ 1/5

Google

Contacted about a property to rent on the day the property went up and thr following days being told I'd get a call back. No call back to then suddenly be told that there has been 4 offers after viewings. No apology, unprofessional, and bad service. Do not recommend for people looking to rent.

Abbie · 28 March 2024

★★★★★ 5/5

Google

A great company from start to finish . Lovely staff who helped me through the whole process of selling my 92 year old mother's house. She wanted me to pass on how grateful she is to all the friendly, professional ' lovely ladies ' who made it a bearable experience .

Blubery · 2 May 2024

★★★★★ 5/5

Google

We have used Harper’s & Hurlingham now for our last two moves and onward purchases. They have always been professional to deal with and achieved a good price in a timely manner for our property. Approachable and realistic with expectations. Would highly recommend

Helena · 15 April 2022

★★★★★ 5/5

Google

Harpers & Hurlingham have helped both buy and sell two houses for us over the years and on both occasions have gone above and beyond to give a fantastic service. From Jane giving honest advice on valuing, to Cathy finding the right people …

Andrew · 15 April 2021

★★★★★ 5/5

Google

We sold and purchased through H&H. Jane, Cathy, Wendy and the whole team were superb. Jane's calm professionalism, patience and good grace was a constant throughout the whole process. Wouldn't hesitate to recommend H&H.

Tom · 15 April 2022

★★★★★ 1/5

Google

Pleasant at first, naturally. Suggested a much, MUCH higher figure than any competitor, which was later denied. First four emails received no replies. Two messages with colleagues asking for calls to be returned ignored. Very haughty tone of person answering phone. Terms of contract did not resemble initial suggested marketing strategy. Appointment with photographer arranged without photographer appearing. Three weeks of wasted time.

Clive · 7 June 2020

★★★★★ 5/5

Google

Achieved sale of our property and several interested potential buyers after little success with other agents. Very responsive and easy to deal with.

Michael · 15 April 2021

★★★★★ 5/5

Google

We have known the team at Harpers & Hurlinghm since they first opened and always look forward to a warm welcome when we make our regular tours of the area, enquiring about fresh properties for our clients. Efficient and professional when pursuing a purchase with us for a client, they are a pleasure to deal with!

Colin · 8 June 2019

★★★★★ 5/5

Google

Excellent service and support through the trauma of moving house. They quoted a sale price which we thought was ambitious but we got very close to the asking price and then they provided support through the machinations of a very complicated chain. We could not recommend them more highly.

David · 7 June 2020