Every review we hold for the Cramlington office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAWFUL
AWFUL. Rubbish from the start for a first time private renter. I explained that I was unsure what to do with deposits, paperwork and such so my whole application process took much longer and I was handing in the wrong things without being advised that she was still waiting for the right documents, so I thought I had done everything right! It took longer than any two weeks to get signed up anyways rendering my initial holding fee useless!!! No help at all. I was misinformed when I handed my deposit over that it would automatically be put into a deposit holding scheme where nobody can touch it until I moved out. Well that was WRONG, yes it is in my contract that it is soley down to the Landlord what he does with my money, but I did not get that AFTER they took my money. I emailed for help twice after I left the property to which nobody replied, not even to say they couldn't help! It was stressful enough moving right at the start of the corona lockdown without having any help. What is the point of a letting agency for renters?? I am now stuck in a dispute three months later and I don't think I will get it back. Don't give your customers face to face misinformation about the protection of their monies - just be honest and straight up. I have avoided using Pattinson again just for the fact their customer service is severly sub par, especially at Gosforth. DO NOT RECCOMEND FOR RENTERS.
Me · 29 July 2020
Agent replied · 23 October 2024
Good Morning. Thank you for your comments. If you would like to provide more information so we can investigate this further for you (such as what property this relates to) please email lettings@pattinson.co.uk. It sounds like the landlord manages your property, so they would be responsible for registering your damage deposit and dealing with its return at the end of the tenancy.
★★★★★ 5/5
Trustpilotexcellent customer service
From the start Elizabeth Williams was very friendly open and honest about the valuation of the property and provided excellent support and guidance. From the Auction side. Ness Mumford has been outstanding, following up issues and keeping me up to date throughout the process. Excellent communication from the start of the process and look forward to smooth sale . I would recommend this company
Ruth · 23 July 2020
★★★★★ 5/5
TrustpilotAbsolutely amazing staff.
I couldn’t thank this company enough.
Libby · 21 October 2025
Agent replied · 23 October 2025
Thank you so much for this lovely review Libby!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy day to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotDO NOT USE
DO NOT USE. These people are useless, enquired once, heard nothing and now they email and text with no opt out everyweek and will not delete my data. They have been flogging the same house via email and text for over a year now, so clearly they can't sell your house. STAY AWAY
Mark · 27 November 2023
Agent replied · 23 October 2024
Hi Mark. We are sorry you have not had the experience we expect from our team. Can you provide us with some more information, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further. and we will make sure you are removed from our database.
★★★★★ 5/5
Trustpilot5⭐️ Leanne George, Washington branch
After numerous failed attempts at buying a house we finally found Leanne George at the Washington branch. Leanne was extremely helpful, any request we had for information she was always happy to help, always made us feel welcome and like she could do enough to help us. I couldn’t recommend this lady enough! She made our whole experience a happy, easy transaction. Thanks again Leanne
Sam · 21 January 2020
★★★★★ 5/5
TrustpilotPattinsons
Pattinsons, specifically Nicola and then Eloise, have been great to deal with. They have kept me informed through the process. I now have a lovely home to move into.
Debbie · 23 January 2025
Agent replied · 24 February 2025
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotBrilliant customer service
I have dealt with Sam most of the time. He is very professional, had excellent customer service skills and has always given prompt and helpful responses to any question I might have had.Nothing was ever too much trouble for him.
Gamrs · 6 September 2023
★★★★★ 5/5
TrustpilotFantastic service
Daniel valued my property, very professional and approachable and the package was great value. Lovely friendly welcome when we dropped the keys into the Washington office.The staff had viewings lined up and the 1st couple made an offer in my property.Carly has been extremely helpful and friendly and talked me through each step.Highly recommended
Deborah · 1 May 2022
★★★★★ 4/5
TrustpilotLooking for a new home
I have been using this agency to find a property. They have been very proactive in sending me properties within my price range and area specified. Also been quick acting when I have wanted to arrange a viewing. This is to Claire in particular, thank you for listening to my needs and acting in accordance. However all other staff I have interacted with have been just as friendly and professional. So even if I don’t end up finding my home with you, I thank you massively for the help and care so far.
Cheryl · 6 March 2024
★★★★★ 5/5
TrustpilotExcellent service and communication
Excellent service and communication, made the transition so easy
Shar · 10 September 2025
Agent replied · 23 September 2025
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotPlease stay clear …
Please be very carefull when renting your property via Pattinsons don’t use any of there contractors very over priced I paid £168 to have an electric check which I could have done by an independent company for £90 . energy efficiency rate was also double the price of independent company stay well clearMy advice don’t trust Pattinsons letting to give you the best deal shop around please save you a lot of money
Jan · 26 October 2021
Agent replied · 23 October 2024
Good Afternoon. The fixed wiring test is a legal requirement for renting your property out. You had the option of choosing your own contractor to undertake the fixed wiring test or requesting that we arrange the work - the option was entirely at your discretion. The cost of the test was made clear from the outset, which you agreed to and paid for upfront. Unfortunately, the contractor is unable to offer a refund once the work has been completed as requested.
★★★★★ 5/5
TrustpilotExcellent Service and so quick!
Pattinsons are excellent at ensuring that all of the checks and documentation for a rental property is correct and completed in a timely fashion... it took a week from viewing the property to the checks being completed. The staff, particularly Eloise in the office, were amazing and helpful, kind and understanding, I cant praise them enough. Many thanks for everything.
Kathryn · 18 March 2021
★★★★★ 5/5
TrustpilotExcellent service and very prompt…
Excellent service and very prompt response to any enquiry.Wendy was excellent on working to get the sale over the line and couldn’t do enough to help.Would definitely recommend using Wendy as a point of contact and advisor
Carl · 1 November 2023
★★★★★ 5/5
TrustpilotPattinson sale
I dealt with Wendy from the completions team - she was excellent and did everything she said she would on time. I had a particularly useless solicitor and Wendy took it upon herself to really get involved and move things along.
David · 6 July 2023
★★★★★ 4/5
TrustpilotPattinsons YES. Recommended solicitor NO.
Pattinsons auction was not to be faulted. The live auction had me kept up to date through phonecalls and made everything easy. Especially when agreed to close the auction early on my property.But DO NOT USE their solicitors Bridgeview Law. This isnt really against pattinsons as so I've been told they are under review by them. But get your own solicitor and the process will be completed as easy as ever.
Nathan · 28 July 2024
★★★★★ 5/5
TrustpilotHoughton branch - fantastic!
From the moment we made contact with the Houghton branch they were fantastic. Dan kindly valued our property a good 3-4 months prior to us actually going on the market. After the valuation there was no pressure to use them & 3 months later we made contact again to finally put our house on the market, which was a very quick and simple process. During the pictures we had some additional requests to remove wall art from the published pictures, which again was never to much to ask from Dan who was extremely friendly and professional throughout. Sue, the manager of the branch was also extremely helpful when we spoke to her. Overall a great customer experience and would certainly recommend to anyone in the local area of Houghton to use. Thank you team Pattisons!
Natasha · 6 February 2024
★★★★★ 5/5
TrustpilotThis is the second time we have used…
This is the second time we have used Pattinsons to let out our house. They are friendly, efficient, very helpful and keep you informed at all times of progress
Stephen · 30 December 2024
Agent replied · 24 February 2025
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotBest experience we have ever had
Best experience we have ever had, Carly and Kimberly made this so easy, even a few bumps in the way they sorted this out straightaway for us, couldn’t have done it without them. I will be recommending these to everyone.
Laura · 21 July 2023
★★★★★ 5/5
TrustpilotLovely people at Pattinsons
I had a bit of an issue with a property I was due to be renting and everyone in the referencing team and in branch couldn’t have been more helpful. Every time I called for an update they were eager to help and very forthcoming, putting me at ease. Has all been sorted now in time and really happy with my new home and all the lovely people at Pattinsons.
Catherine · 7 August 2024
★★★★★ 1/5
TrustpilotI would not recommend this website
I have been searching for properties on this website for so long yet everytime I every time i try to book an appointment the staff is always so rude and they always tell you that the property's not on the market anymore then why do you still have it up on the website? They also seem to be quite prejudiced by prefering white families over asian families. Over all I'm very disappointed.
Mudasra · 16 September 2021
Agent replied · 23 October 2024
Hi Mudasra, we are sorry to hear you haven't had the experience that we would expect. We can assure you that our team will never discriminate against any customer. We take these kinds of allegations very seriously. Can you supply us with some more information so look into this further? Would you mind emailing as much information such as property address and any contact details you would like to share with us to socialmedia@pattinson.co.uk
★★★★★ 1/5
TrustpilotDo not use
Do not use. Incompetent at every level.
Adam · 9 September 2025
Agent replied · 23 September 2025
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate.
Many thanks.
★★★★★ 1/5
TrustpilotNot sure how they sell any houses
To summarise my dealings with this estate agent Arranged to view 2 properties. The first house was sold and no longer on the market and the 2nd the owner was not informed, thanks for wasting my Saturday morning. Two month later I tried to view a property. Still waiting on returned phone call. Informed agent I was willing to offer over the guide price for a property. Still waiting for returned call 2 weeks later.
Ross · 9 December 2020
Agent replied · 23 October 2024
HI Ross, I'm sorry to hear about your experience as this is not our usual standard of service. If you could email socialmedia@pattinson.co.uk with more information that would be great. Many thanks.
★★★★★ 4/5
TrustpilotI received the email from Alison,, so I’m assuming it was her that showed me the property.
The person who showed me the house was really welcoming and kind. She was very informative about the property. And made my experience extremely comfortable..
Kim · 25 May 2024
★★★★★ 5/5
TrustpilotGood and explained very well and helped
Girish · 3 September 2025
Agent replied · 23 September 2025
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
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