Every review we hold for the Cowes office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOur experience with Spence Willard and Bronte was brilliant. Bronte has wonderful passion and care. We originally met her when viewing another house and were so impressed we decided to sell through Spence Willard. The whole process was made as easy as it could be with regular communication throughout. Very much appreciated, and although we have no plans on moving again any time soon, we would definitely use them again!
Alex · 26 January 2026
Agent replied · 26 March 2026
Thank you for your kind review, we are delighted to have been able to help with your sale and purchase. Wishing you every happiness in your new home. Best wishes, Spence Willard
★★★★★ 5/5
GoogleSpence Willard were knowledgeable, straightforward, clear and communicative on my sale. They responded quickly and were a pleasure to deal with. Charles Spence is excellent at moving things forward in a calm and reassuring way and I would thoroughly recommend him and his firm for any property sale/purchase
Lora · 28 March 2024
Agent replied · 25 August 2024
Thank you for your kind review, we were delighted to help with your sale and wish you every happiness in your next chapter. With best wishes, Spence Willard
★★★★★ 4/5
GoogleThe Spence Willard team were excellent and easy to work with. They know their stuff and were very efficient, leading to a successful sale. I highly recommend them.
Nick · 1 July 2024
Agent replied · 25 August 2024
Thank you for your kind review, we were delighted to draw the sale to a successful conclusion for you. With best wishes, Spence Willard
★★★★★ 1/5
GoogleThey allow gazumping. Had an offer accepted but they left the property on the market (despite request to remove it). Told us via a short email that our offer/agreement was now not acceptable to the seller. No apologies. Poor communication overall. Would never use them to sell or buy a property based on what we have experienced so far.
Lauren · 26 March 2021
Agent replied · 7 July 2023
Unfortunately, there was interest in the property from a number of buyers and ultimately we have a legal obligation to report all offers to our clients, having to take their instructions over which offer they choose to accept. Part of the … More
★★★★★ 5/5
GoogleThe only eatate agent on the island (and possibly anywhere in the UK) who actually listens to you, noting your actual, personal requirements and only sends you details of those properties. It's not difficult but only if you dont rely on a …
Mark · 22 April 2022
Agent replied · 7 July 2023
Dear Mark,
Thank you very much for taking the time to write a glowing, 5* review.
We are pleased to have been able to help you,
Spence Willard
★★★★★ 5/5
GoogleI wanted to take a moment to express my sincere gratitude for the exceptional customer service you provided during my recent rental process. Your professionalism, attention to detail, and responsiveness made the experience smooth and enjoyable.
Thank you so much
AS · 31 July 2024
★★★★★ 5/5
GoogleWe have just bought a property from Spence Willard in Freshwater. The service was professional and helpful. Jane regularly updated us and responded quickly when we emailed her. She is very knowledgeable and empathetic. We could not have asked for a better service.
Wendy · 26 March 2021
Agent replied · 7 July 2023
Thank you Wendy for your 5* review. We hope that you are very happy in your new home.
Spence Willard
★★★★★ 5/5
GoogleSpence Willard, Freshwater, have sold two properties for me. The most professional Agents I have used - they take their time to ensure details are correct, talk through aspects of the home that would appeal to potential buyers and go into …
Brenda · 22 April 2021
Agent replied · 7 July 2023
Thank you for your glowing review of our Freshwater office.
We hope you very much enjoy your new home.
Best wishes,
Spence Willard
★★★★★ 5/5
Google5 star professional service from start to finish from Bembridge. Highly recommended and "Many Thanks" to the whole team for everything during the process of selling our house!
Amy · 26 March 2022
Agent replied · 7 July 2023
Thank you very much for your 5* review, we are so pleased to have been able to make your sale a smooth process.
Best wishes,
Spence Willard
★★★★★ 5/5
GoogleI found the Bembridge Team at Spence Willard to be extremely efficient; reliable and could not fault their dedication to selling my property. I would certainly recommend Spence Willard to anyone wanting to sell their property.
Hilary · 26 March 2020
Agent replied · 7 July 2023
Thank you taking the time to share your experience, which we are pleased is so positive. Wishing you happiness in your new home, Spence Willard
★★★★★ 5/5
GoogleFriendly, helpful, fun, knowledgeable. Can't ask for more.
Kay · 29 March 2023
Agent replied · 7 July 2023
Dear Kay,
Thank you for taking the time to write such a lovely review.
We have enjoyed meeting & working with you.
Best wishes,
Spence Willard
★★★★★ 5/5
GoogleThe food was lovely and staff were helpful
Nigel · 26 March 2020
Agent replied · 7 July 2023
Thank you - we are not usually known for our food...perhaps the office had some particularly good biscuits that day!
★★★★★ 4/5
GoogleBest estate agents on the island.
Rob · 26 March 2020
Agent replied · 7 July 2023
Thank you for taking the time to review - we're pleased you think so! Spence Willard
★★★★★ 4/5
GoogleRating only, no written review.
Kate · 28 March 2024
Agent replied · 25 August 2024
Thank you for your 4* rating, Spence Willard
★★★★★ 4/5
GoogleRating only, no written review.
Jamie · 29 March 2023
Agent replied · 25 August 2024
Thank you for you 4* rating, Spence Willard
★★★★★ 3/5
GoogleRating only, no written review.
Nicola · 29 March 2022
Agent replied · 7 July 2023
Thank you for leaving us a star rating, we are disappointed to have not received a 5* rating on this occasion. Unfortunately, we have no record of you on our system to discuss with you what your concerns might be, so please do feel free to get in touch with us.
Thank you,
Spence Willard
★★★★★ 1/5
GoogleNot much to tell
Trevor · 29 March 2022
★★★★★ 4/5
GoogleRating only, no written review.
Jeff · 26 March 2021
Agent replied · 7 July 2023
Thank you for taking the time to provide us with a star rating review. Best wishes, Spence Willard
★★★★★ 3/5
GoogleRating only, no written review.
Rebecca · 26 March 2020
Agent replied · 7 July 2023
Dear Ms Jenner,
Thank you for providing a review. We are disappointed to see that on this occasion we haven't provided you with a 5* service. … More
★★★★★ 5/5
GoogleRating only, no written review.
Robin · 26 March 2020
Agent replied · 7 July 2023
Thank you for taking the time to leave us a review. Best wishes, Spence Willard
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
