Reeds Rains Coventry reviews

★★★★★ 1/5

Trustpilot

Complete waste of time, application process is unfair!

Wanted to rent a property at the Burnley branch. Was told by a member of staff to get down to the office after viewing and put in my application. Completed all my application on my side and paid a holding deposit, recieved a reciept. However, having not heard from the branch at all for roughly a week.. I had to chase this branch down to see where my process was up to, to be told that the landlord has decided to go with someone they know personally and that 'this happens all the time and that they had to let down 3 other people as well as me.' I know this isn't true because you only take one holding deposit per property as the application goes through for refrencing! I made a complaint through the branch and I feel like they did not even care at all!!!! The manager told me that they simply go with the landlords decision.. so their application process is not really fair at all! Complete waste of my time if the landlords end up picking and choosing their own tenants! Whats the point of the application process?! I understand that as a branch they must comply with the landlords wishes, however they also have a duty of care to potential customers that decide to use their estate agency!! Total waste of time!! Unprofessional and would never use this estate agency again and would not recommend!!

Sairah · 26 October 2019

★★★★★ 5/5

Trustpilot

Excellent communication and efficiency…

Excellent communication and efficiency to finish in purchasing our new home.Tom at Reed Rains was fantastic. He gave me great advise on process of buying and possible delays to watch out for. He negotiated with 3 bidders and helped us secure the property we wanted.I would highly recommend this team for great service at what was probably the busiest time ever with the end of stamp duty waivers ending.from startKeep up the good workBrianne

Mrs · 25 June 2021

★★★★★ 5/5

Trustpilot

REEDS RAINS PONTEFRACT

REEDS RAINS PONTEFRACT. So grateful to have just received a 5⭐️ service from HOLLY SEIDLECKI regarding a very urgent matter. HOLLY was very professional, friendly & efficient, an absolute credit to Reeds Rains. If only there were more Hollys in this world. Super grateful for all your help. THANK YOU very much appreciated x

Anita · 21 September 2023

★★★★★ 5/5

Trustpilot

Reeds Rains have been brilliant…

Reeds Rains have been brilliant throughout the process, with a great, friendly and engaged team. They have been fast, efficient and professional - and well feel that we have been supported with good advise along the way. It is a difficult time to sell and I'm glad we had RR behind us. Thank you!

James · 21 September 2023

★★★★★ 5/5

Trustpilot

Thank you Benjamin

Thank you Benjamin for being so understanding and supporting all this time.Thank to you we have a new lovely home!

Thank · 1 June 2022

★★★★★ 5/5

Trustpilot

My house had been on the markets with…

My house had been on the markets with another agent for months. I handed it over to Shannon Varey at reeds rains and it sold in less than 2 weeks ! They were brilliant and always in touch, keeping me up to date with everything. Very pro active .

Stefan · 16 January 2024

★★★★★ 1/5

Trustpilot

Extremely ignorant and arrogant never…

Extremely ignorant and arrogant never do ANY repairs to your property even though I was electrocuted and knocked unconscious bare in my I have a heart condition and specifically informed them and requested for the electricity meter which is a faulty second meter put in by the landlord to be fixed some of my jewellery went missing when my flat was inspected without me being present but obviously I can not prove this saying that I think people have the right to know the full truth my rents always paid in front and my flats kept immaculate but they never return calls no ones ever available when you do call always busy or off today it took six days for an email response they won’t send me my previous references supplied to them they lied to my housing officer so I can’t move out the place is full of damp with mushrooms growing on my bathroom walls I am now taking them to court due to being evicted with NO warning due to the hairdressers downstairs not only blasting music threw my floors all day every day at ridiculous unreasonable volumes (I’ve actually provided the council with sound recordings) and it’s not even just in the shops opening times but even on a Sunday and from approximately 7am-11pm the hairdressers response was I’m a business and I can play my music as loud as I want from 7-11 THANKS FOR BEING SO SELF GRATIFYING!!! there regularly filling my bins with brick plaster gloves food wastage and dirty nappies chucking cigarette butts outside my front door for me to clean up they’ve been knocking on my door regularly making false accusations to which after 17 months of getting NO HELP WHAT SO EVER FROM REEDS RAINS I finally confronted the woman from there whom then tried to have me arrested for malicious acts against a business knowing full well my problem was actually HER!!! The police then went back to warn these people to keep the volume lowered as I obviously had proof and advised me if it continues I’m to ring him and he will attend reduce the volume and put a formal complaint in to the council on my behalf to which they then went behind my back and clearly lied to my landlady who actually owns that property too even though reeds rains deny any acknowledgement of this and refused to contact her on my behalf also the previous tenants son actually visited my property after his elderly mother was evicted for the same reasons ive been served notice he informed me of the problems I would endure with this company if I complained well I guess he wasn’t lying out of bitterness after all my recommendation is to AVOID THIS MONEY GRABBING ESTATE AGENTS AT ALL COSTS!!!! They certainly do not care about there tenants and no more use than an ice cream in a hundred degree oven 🙈🙈🙈

Sara · 12 September 2019

★★★★★ 5/5

Trustpilot

Great!

Great support and communication from Reeds Rains Ossett branch. Daniel Field and Dan Marsden made the process of buying much easier. Thank you for all your help.

Mrs · 26 March 2021

★★★★★ 1/5

Trustpilot

Absolute shambles of a company

Absolute shambles of a company, don’t stick to their contractual obligations, forget to do things, don’t reply to emails. Overall very poor service. I’ve never written a Trustpilot review before but in this case I feel compelled to. Over £800 tenant deposit still outstanding with lame excuses from reeds rains that it’s effectively “not their problem”. Landlords do not use this company.

Andy · 21 January 2023

★★★★★ 5/5

Trustpilot

Abigail Volynchook is excellent

Abigail Volynchook is excellent. She is extremely helpful, reply to email immediately and found us a new tenant very quickly in this difficult time. Thank you Abigail.

Nava · 20 March 2021

★★★★★ 5/5

Trustpilot

Reeds reins Chesterfield are superb

Reeds reins Chesterfield are superb, friendly professional and excellent communication. Thank you Miranda and Amelia for completing the sale of our house and getting a great price.

Claire · 12 March 2021

★★★★★ 1/5

Trustpilot

REEDS RAINS OSSETT WORST ESTATE AGENT…

REEDS RAINS OSSETT WORST ESTATE AGENT EVER!!!!!LACK OF COMMUNICATION, 4 WOMEN IN OFFICE USUALLY PICK UP MY EMAIL NONE OF THEM BOTHER TO REPLY BACK. THIS NOT FIRST TIME COS IT'S MANY TIME THEY INGORE ME. HORRIBLE ATTITUDE FROM STAFF (WOMEN) ALL OF THEM IS MISERABLE FACE. TWO PERSON IM PRAISE IS CHRIS (VALUATION) AND JOHN, CHRIS THE PERSON ALWAY RESPOND MY EMAIL AND JOHN SHOW GOOD MANNER. ALL THESE WOMEN AT OFFICE SHOULD BE SACK BIG TIME! PLEASE DO NOT PUT YOUR HOUSE ON MARKET WITH THEM OR BUYING PROPERTY FROM THEM MAKE SURE DEAL WITH CHRIS OR MANAGER NOT THESE ALL WOMEN!!. NIGHTMARE ESTATE AGENT EVER!! THANK GOD IM FINISHED WITH THEM NOW!

Martin · 6 August 2019

★★★★★ 1/5

Trustpilot

Rubbish

Obviously, I don't work for Reeds Rains so they won't be getting 5*. I found them AWFUL! The telephone staff are patronising little girls who delight in femsplaining what life is all about from behind their rented desks in rented offices to people who have run multimillion pound businesses since before they were born. Apart from the sale of personal data from which they profit by the sale (read the small print), they are very keen to get hold of your money and details before you recieve a product. I would advise against working with this company primarily because employs teenagers with one gcse between them to haggle for commission. Deal with a proper estate agent and grown ups.

Paul · 15 July 2019

★★★★★ 1/5

Trustpilot

Reeds Rains, Bury, Lancs

Reeds Rains, Bury, Lancs.We recently bought a property that was listed with Reeds Rains in Bury. We were cash buyers, required absolutely no funding, had sold our own property and were able to purchase a property very quickly. We saw a property advertised with Reeds Rains and called to arrange a viewing. They told us that they could only arrange viewings Mon - Fri, 9am - 5pm. I asked for a reason and was told: 'that's the way it is'. As my hubby and I both work full-time, we couldn't view during those hours. Fortunately, I knew how to contact the vendor directly. The vendor knew of no reason for the restricted viewing hours. We arranged a viewing with the vendor and agreed a sale 4 days later. The complete process took just over 3 months, and from showing our ID to the agents, they never contacted us once, not even on the completion date to congratulate us. If you are looking for customer service and support throughout the sales process, then I would not recommend this branch of Reeds Rains. So much for today's buyer is tomorrow's seller...

Jacinta · 13 July 2019

★★★★★ 5/5

Trustpilot

Southsea Branch - A real find

As I live in Kent and was selling my late Mum's retirement flat from a considerable distance, I needed an agent I could really trust and rely on to keep beavering away in a slow and difficult market. I'm pleased to say that Reeds Rains delivered in every way. From the beginning, Dan and his exceptionally strong team stood out from the many agents I saw and proved to be a real find. I was kept regularly informed, the communication and advice at every stage was honest, straightforward and realistic and Dan's quiet but highly informed and experienced persistence paid off and achieved a sale exactly in line with the price range he had advised. I really grew to trust Dan's judgement and felt he was batting for me throughout, including going the extra mile to really research and understand the specific micro market attaching to my Mother's and nearby properties. I'm not easily impressed but felt Dan and, unusually, every member of his team I dealt with, to be superb. An outstanding service in every way which I would unhesitatingly recommend.

David · 13 July 2019

★★★★★ 1/5

Trustpilot

Worst agents ever (CHESTERFIELD)

Worst agents ever. So unprofessional and do not stick to their word. Bought a house through them which the sale process was horrendous. They did not enclose the full information of the house sale even though they was quite clearly aware. When it came to light the seller only owned 25% of the property they was trying to sell Reeds Rains has zero knowledge of the 75% owner and it was down to me to purchase the Title Register and send to my solicitor to find out what was going on. The seller was a complete nightmare throughout , basically matched up to the agents! Showed no willing to exchange and complete which when we finally did (on the same day) I was absolutely at breaking point. Passed from pillar to post throughout with different stories from everyone who worked in branch, When I finally got the keys and went to the house the back fence was totally down which I had not been made aware of ( this was no way visible to me from an exterior inspection ) however one of the neighbours notified me that Reeds Rains has been made aware with photo evidence by her, several weeks before.They had promised repair of this as it was blocking her drive however this never happened. After various emails and calls between them and them admitting to me they should have sorted it, they decided to wash their hands of it and advised me to seek advice from a solicitor. After weeks of stress, an unsafe garden for my dog, and upsetting my new neighbours , I was promised a contribution towards the repairs from the seller which Reeds Rains was supposed to sort however this never materialised. So I was left with a very large bill I did not account for when buying the house. Now months later I am still getting letters addressed to Reeds Rains for outstanding bills from before I took on responsibility of the property. Total cow boy outfit! With all the online low fee agents popping up you would think they would try and pull their finger out and stay in business. No homes to sell / let = no job.

Sam · 2 July 2019

★★★★★ 5/5

Trustpilot

Everything was done quickly…

Everything was done quickly professionally great team there helped out on everything I ask 5 star especially Jessica and DominicThank you so muchScott

Scott · 27 November 2021

★★★★★ 1/5

Trustpilot

Cannot recommend Reeds Rains at all. Very poor.

I am a landlord and let out my property through Reeds Rains. They are awful to deal with. Wolverhampton branch never gets back to you with any updates regarding maintenance or queries.I wanted an inspection on my property carried out which to be honest I shouldn’t even have to tell Reeds Rains to do as these should be periodically checked as it’s part of the contract I initially signed.But most of the time I feel like I have to tell them to do their job for them. All this is supposed to be done without me getting involved as I’m paying for a fully managed service to them. I cannot recommend Reeds Rains at all. They do next to nothing apart from the bare bones. Awful service.

Mogster · 20 June 2019

★★★★★ 1/5

Trustpilot

Dreadful experience with a crap company AVOID!!

Went to view a house being sold by Reeds Rains.The house was being sold at a set price, in fact it was listed as 'priced to sell' I viewed the house at 9am, really liked the house as it suited my needs. We were told there were more people coming to view. Infact we had only been in the house a few minutes when other buyers appeared at the door. We had a look around and decided we liked the house and were willing to pay the full price. I phoned up the agents office and told them I would pay the full price. I was then told they would take my "offer", but were still going to let others look around. They told me if anyone else made an offer they would let me know, basically changing the house sale now to "offers over" which I wasn't happy about. I heard nothing all day. The next day around 11.30am I got a call telling me there was another offer, and they asked me what was my highest "bid" I reluctantly bid another £2,000. They then said they would let me know later that day on the outcome. They never phoned back!! The next day I looked at the listing on Zoopla to see the house was now SOLD.... We then phoned them back to ask what was going on, they told "we will phone you back"...... again, no phone call. Later that day I had an email telling me my offer was unacceptable! Their customer service is awful. Even when I placed my initial offer, the snotty lady on the phone tried to pressure me into using their mortgage advisor, even when I told her I already had my own! Just a bad experience from start to finish, will avoid at all costs!Thanks for nothing Reeds Rains BLACKPOOL!!!If I could give zero stars I would

Mr · 24 May 2019

★★★★★ 1/5

Trustpilot

Terrible

Terrible. Hidden costs, terrible staff. Said they would release my bond 20 days ago after I left a rental and still haven’t given me my £850 they owe.Had to pay £150 to vacate the property and £120 each time I renewed. Not to mention they charged the tenant before me his bond for work they did not complete and then tried to sting me for the same things. They are screwing people for money. Do not use at all costs. I also sold a house unfortunately with them and they told me it would be cheaper to go with the fixed fee but a percentage would have been much cheaper.

Kati · 24 May 2019

★★★★★ 1/5

Trustpilot

Reeds rains are very quick to take your…

Reeds rains are very quick to take your money when you go through the rental process but are reluctant to help you when your tenancy comes to an end. They advise you will receive your full deposit back... Unfortunately they don't seem to understand the meaning of full... I only partially received my deposit back as reeds rains decided to take out a day's rent... Apparently this was because I apparently owe a day's rent despite the fact that keys were handed in on the day requested by reeds rains in their end of tenancy email. When you question this, you'll receive a response from the 'property manager' which will be blunt and very unhelpful. When you provide evidence that the keys were required to be handed in by the end of the business day on a specific date, they will then ignore you.During the tenancy, they were supposed to manage the property on behalf of the landlord. Thankfully our landlord was fantastic and very helpful, unlike reeds rains. They left us without heating for 2 weeks and offered no reduction in rent or compensation despite us not being able to live there. I have rented properties before and I have never had such a bad experience before. Its no wonder our landlord decided to leave them and have someone else manage the property for them.

Jess · 15 May 2019

★★★★★ 5/5

Trustpilot

Fab friendly service always kept us in…

Fab friendly service always kept us in the loop, special thanks to Steven Flanagan who guided us through everything.

Wendy · 11 June 2022

★★★★★ 1/5

Trustpilot

Terrible service

What a terrible service. Called them for a viewing, told me they get back to me but never got a call... send them am email and get ignored twice. Don’t understand this kind of service as I was really interested in a property.

Farah · 28 January 2021

★★★★★ 1/5

Trustpilot

Don't consider Reeds Rains to manage…

Don't consider Reeds Rains to manage Letting out your property. The service and communication has been dreadful and the communication is even worse now its been centralised to their lettings hub in Southampton. At the moment i am currently enduring the process of moving the management of our flat from one agent to another - the whole thing has been a shambles to say the least - and I am still unsure it will go ahead next week - funnily enough one thing they have managed to arrange though, is a communication to my tenant with a date for a move to an energy supplier called Spark which we certainly did not ask for or want. I gave Reeds Rains notice of contract termination 27th February 2019 and my new agent has contacted them for the swap over and as landlords we have received nothing not even an acknowledgement until I rang yesterday and neither had the tenant. The swap over is due to go ahead 13th May - so Reeds Rains have had plenty of time to sort out the admin of the swap over.

Alan · 10 May 2019