Every review we hold for the Coventry office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTerrible customer service
Terrible customer service . I have not found one person on reeds and rains to be polite rather extremely rude. I wish I didn’t even put 1 star in reviews . They deserve none. Absolutely unprofessional behaviour. Nobody should be treated the way I had been treated. What kind of self entitlement can possibly dictate such behaviour is beyond my comprehension.
Samira · 1 July 2022
Agent replied · 23 October 2024
Hello Samira,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotIt was Joe and his team after a…
It was Joe and his team after a terrible start with the previous team cheers to Joe and his team Mr Mrs a bevis
Customer · 13 March 2024
★★★★★ 5/5
TrustpilotImpressive service
Everyone at Reeds Rains has been so helpful in both sales and rental. I have dealt with Rebecca, Helen and Alex mostly and can’t fault them or praise them highly enough. Really impressive service!
Roger · 17 July 2023
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Amelia was extremely knowledgeable, efficient and professional. I would highly recommend.
Mrs · 25 September 2024
★★★★★ 5/5
GoogleExcellent service,Thank you
Rijo · 25 August 2025
Agent replied · 10 October 2026
Thank you
★★★★★ 5/5
TrustpilotREEDS RAINS MACCLESFIELD BRANCH
Absolutely fantastic service from the team at Reeds Rains Macc, especially Sue Wood without whom the transaction would simply not have happened! Thank you for going a long way above and beyond what would usually be required in order to get the purchase completed - I really appreciate it.
Sharon · 23 October 2021
★★★★★ 5/5
GoogleReally impressed with Neil, Mandy and Cheryl. They were the only estate agent we had out that was not pushy and just after a quick sale. Neil really listened to what we wanted and delivered! All staff are professional and their communication is excellent. Would 1000% recommend to anyone selling their home. Thanks againPositiveResponsiveness, Quality, Professionalism, Value
Day · 11 November 2022
Agent replied · 10 November 2024
Thank you Dayle for your kind words. I sincerely hope the sale continues to proceed well and we can soon complete the transaction for you .
★★★★★ 5/5
TrustpilotAmazing team in the Worcester branch!!
Amazing team in the Worcester branch!!Viewed a property with Nigel who was fantastic, he recommended craig for the mortgage process and Craig was amazing from day 1...went through many different options and craig was always patient, helpful and making sure I was happy and understood! His advice and support was invaluable throughout this process! Would recommend craig and Nigel!
Sophie · 11 April 2018
★★★★★ 5/5
TrustpilotGood
Very nice people. They helped us with accommodating the house viewings for our schedule, always happy to help and answering all of our questions
Badin · 29 November 2024
Agent replied · 29 December 2024
We appreciate your kind words and are thrilled to hear about the positive experience you had. We strive to provide excellent customer service and are glad our team was able to accommodate your needs.
★★★★★ 5/5
TrustpilotKaren Cocker - Haxby - Excellent Experiance
Karen Cocker - Haxby Branch I couldn't have asked for better help and support when renting my home for the first time. Karen was excellent. She took control of the whole process and made sure everything flowed easily from the first meeting to handing over the keys.
Keith · 24 January 2022
★★★★★ 5/5
TrustpilotCommunication is great between all…
Communication is great between all staff, everyone always knows what is going on at all times and they can always answer your questions.
Diane · 12 December 2024
Agent replied · 29 December 2024
We appreciate your kind words and are thrilled to hear about the positive communication you've experienced with our staff. We strive to ensure our team is always accessible and knowledgeable to answer your questions.
★★★★★ 5/5
TrustpilotReeds Rains Burnley Branch
Reeds Rains Burnley have been excellent in my search for a house. From start to finish, it has been so easy and hassle free. I can't thank Andrea enough for all the effort and work done behind the scenes to secure the home I wanted. Thank you very much, would highly recommend.
Leon · 15 February 2021
★★★★★ 1/5
TrustpilotHull Sutton Branch
Hull Sutton BranchWe have already made a full complaint and received nothing but excuses in return. Poor service, experience, attitude from staff and knowledge of their own company. Just wanted to make other people aware not to use them in the future for house buying or selling. Very disappointing in a time of sadness for the world; we should be able to support each other.
Georgia · 15 September 2021
Agent replied · 23 October 2024
Hi Georiga - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further infomation regarding your review. Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotExcellent service from Reeds Rains Hyde Branch
Fantastic customer service from Reeds Hyde Branch. Dealing with Wendy, Gaynor and the team was so easy. Always helpful and very professional! They were so patient with our sale and truly did what was required to ensure everything went through as smoothly as possible. Highly recommended!
Danny · 4 March 2022
★★★★★ 5/5
TrustpilotI’ve used Reeds Rains a couple of times…
I’ve used Reeds Rains a couple of times to sell my home. I’ve always found the staff very professional, friendly and helpful.Nothing is ever too much trouble for them which is a big bonus when buying / selling a house! They take the stress out of everything!! I wouldn’t use anywhere else !
Denise · 8 March 2023
Agent replied · 23 October 2024
Thank you for the review :)
★★★★★ 5/5
TrustpilotHighly recommended
Ben was so helpful and friendly. He kept me updated with everything and ensures that I understood all the processes. So helpful, I felt confident and trusted his opinions on pricing and tenants. I would highly recommend Reed Reigns. The service so far has been amazing.
Bee · 22 February 2022
★★★★★ 5/5
TrustpilotNiamh Titterington - Morley
Niamh has been an absolute diamond from the start! The viewing, to applying for the property on the spot, to calling us saying our application was selected and successful! Been a swift breeze with her, would highly recommend! Can’t wait to move into our new home.
Georgia · 16 February 2022
★★★★★ 5/5
TrustpilotAbsolutely fantastic service from the Hull Branch...
Absolutely fantastic service from Emily Murphy at Reeds Rains from start to finish from the selling of our house and buying our next one through her. Communication was second to none.Stephen was also fantastic in marketing the property with the most perfect write up.Would highly recommend.
Amy · 11 February 2022
★★★★★ 1/5
TrustpilotBeing messed about
I have tried to purchase a property through this agent over the last 9 months sold my property twice and still not managed to buy the property lost my house sale because the buyers got fed up of waiting so finally pulled out just had enough.
Mr · 4 September 2023
Agent replied · 23 October 2024
Hi Rose,Sorry to read your review. I have sent a request for more information, this will come from Trustpilot.Regards,Reeds Rains
★★★★★ 5/5
TrustpilotFantastic help
Sarah Maddison was fantastic help at helping us find a place to rent, thought the prices of tenancy and even after!
Xena · 27 March 2024
★★★★★ 5/5
GoogleI have received an outstanding support from Reeds Rain through the whole selling process...
They found 3 Buyers in total for my house in a really short time and at the right prices
They had an excellent follow up process for the visit without being too intrusive at the same time.
A really professional company i can only recommend.
SebastienPositiveResponsiveness, Quality, Professionalism, Value
Sebastien · 11 November 2021
Agent replied · 10 November 2024
Many thanks for your kind comments - thankyou for using us .
★★★★★ 5/5
TrustpilotMorley - Niamh Titterington
Absolutely amazing from the start.Niamh was very welcoming on viewing day and answered any questions which we had regarding the property. Including starting our application on the spot. Throughout she has been keeping us updated with everything we need to know. Very impressive.Thank you Niamh!!
Alex · 15 February 2022
★★★★★ 5/5
TrustpilotExcellent service from Reeds Rains…
Excellent service from Reeds Rains Haxby while recently letting a property. Karen Cocker was oustanding in every way, approachable, accomodating, informative and a great communicator. The whole experience was made easy from start to finish and I wouldn't hesitate to recommend or use them again.
Jenni · 31 January 2022
★★★★★ 5/5
TrustpilotSam was brilliant from start to finish
Sam was brilliant from start to finish. We demanded a lot and asked a lot of questions which he answered in good time! We had some problems with timings of our move in date but Sam was always helping us and was honest in what information he gave us. Would definitely recommend!
Jacob · 27 August 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
